Monro Muffler Brake

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me { IF } They credit my credit card the amount that was over charged for the Alignment and give me the original discount on one shock that was given on the original invoiceAt this point I was only credited for the oil change that I was over charged forI would also like a written apology from the company for fraudulently billing me for an alignment that was never performedSince the replacement of my rear shocks my vehicle pulls to the right and I have a clunking noise in the rearThese people should be shut down and not allowed to do business in the state of NY! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Ken Towery, Danville Kentucky has responded and did perform work on the vehicle in an effort to correct the problemHowever, there is still an oil leakThis has been brought to the attention of Ken Towery and they have offered that the vehicle be brought in for an engine cleaning to assure the oil leak is residual and not a continuation of the ongoing issueShould this oil be residual and not in fact a leak then this matter may be resolved.] Regards, [redacted]

This letter is in response to the complaint from [redacted] , # [redacted] Once I received this complaint from Ms [redacted] I immediately contacted the local Market Manager in the area to ask for help with addressing this situationOur Market Manager Tom said he left several voicemails for Ms [redacted] and no calls were ever returnedI want all parties involved to know that the issues Ms [redacted] has brought to our attention are all issues we take very seriously and will all be corrected quicklyI apologize to Ms [redacted] for the condition of our shop and for the excessive wait time for her serviceMs [redacted] ’s invoice states that she requested a safety check and scheduled maintenance check in addition to the oil change that was performed; that certainly did add some time to the total service, but I apologize nonethelessI would like to offer Ms [redacted] a refund for half of the service and make up the other half with a credit towards any future service, at any location of oursWith this offer I hope that we can give Ms [redacted] a good reason to visit a different shop of ours in the future Thank you for your time, Kyle Peterson Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did received a call from the local district manager he asked to take it to another location and gave me the information needed and he even offered an oil change for my inconvenience I drove about minutes to the repair facility he recommended , when I got their the manager was somewhat aware of my issue but was not happy to deal from me or my repair he was rude and unfriendly , he only wanted to correct one of the repairs and said the other repairs did not need them at the time but clearly it wasn't done correctly after few attempts to dsm and sending him pictures he decided it would be taken care, the store manager as you can imagine made things for me as a customer even worst but finally after lots of trouble and headache they repaired my vehicle as it should of in the first place.I Regards, [redacted] ***

This letter is in response to the complaint from [redacted] , # [redacted] The agreed upon refund of $was processed in today’s refund batch for Mr [redacted] I apologize for the wait involved with handling this for him and I appreciate Mr [redacted] ’s patience throughout this process Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from Michael [redacted] , # [redacted] A check for $is being mailed out to Mr [redacted] on 2/12/to the address he provided to our corporate office It is my understanding that this refund resolves this situation for Mr [redacted] and I would ask that he clarify why if it is notI appreciate Mr [redacted] ’s patience throughout this process and I hope he will continue to use our company for his automotive service needs Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I would like to apologize to Mr [redacted] for the inconvenience of this recent situation at our shopWe have recently found a glitch in our Facebook messaging system that is causing messages to not be received until days after they were sentI apologize that Mr [redacted] did not receive any response from our department via Facebook, but his messages were just found today once I searched for the messages with our Social Media RepresentativeI will make sure that the appropriate disciplinary action is taken against the employees at our shop for not making a better attempt at getting Mr [redacted] taken care of quicklyTo try and make up for this situation I would be happy to refund Mr [redacted] for his service and send him a $credit towards future services with our company that can be used at any of our locationsIf this is an acceptable resolution to Mr [redacted] I would ask that he confirm so over the Revdex.com website Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To better clarify my defense against Munro's statements that our bank account was overdrawn and we should know the balance in our account before making charges - we DID know our bank account balance When we walked into MrTire, we requested a specific tire, which we were told would cost approximately $180, including installation When MrTire came out to say the tires were installed, they did not tell us it was with different tires, which cost more, and had a higher total cost We were unaware that they put different tires on our vehicle, so we didn't think much of it as they processed our transaction without relaying the new total We became aware of the price difference after the charge was already processed to our card If we had known that the tires put on the car were more expensive, we would not have allowed them to process then transaction since we did not have enough to cover that amountSince the transaction was processed, we were at the mercy of the refund processing time before the funds were re-deposited into our bank account I hope this clarifies our complaint Regards, [redacted]

This letter is in response to the complaint from [redacted] ***, # [redacted] Ms [redacted] left our shop in March of with an invoice showing that she declined an alignment and the road hazard coverage warrantyShe never contacted our corporate office or the shop to discuss her bill which clearly states she declined those servicesMs [redacted] never contacted our corporate office and instead reached out to a third party to report her complaintAs we have previously mentioned there was no rotations done on these tires, which will cause the tires to wear quickly as wellTire rotations are recommended to be done every 3,to 5,miles to maintain the tires properlyWe believe Ms [redacted] is simply trying to blame our company for her own negligence in properly maintaining her tiresAt this point we are not willing to offer Ms [redacted] anything since she has already replaced her tires and denied us the ability to help her before with this prior to replacing the tires Thank you for your time, [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I would like to apologize to Ms [redacted] and her son in law for this error that took place at our shopI appreciate Ms [redacted] contacting us prior to filing this Revdex.com complaint and allowing us the opportunity to resolve this matter for her A credit of $was processed to Ms [redacted] ’s Visa Card on Monday 5/23/If there is anything further we can assist her with I would ask her to call us back at the corporate office Thank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] charges were sent to [redacted] as requested on May at 7:PMSince they said they were not received I sent them again to [redacted] on May 31st.Also sent to Mrs Yanneris C [redacted] at Monro customer service on May 31st at 4:PM.I have talked to Mrs C [redacted] today to confirm she received the documents[redacted] ***

This letter is in response to the complaint from Christine ***, # [redacted] We would like to start by saying that Ms [redacted] has not contacted our corporate headquarters to try and resolve this matter before contacting a third partyWe always appreciate the chance to try and answer any question and resolve issues that our customers may have with our company firstMs [redacted] states that our shop recommended services that she did not needMs [redacted] has not supplied any documentation to support her claims that she visited a second shop who stated the work we recommended was actually not neededWithout documentation to support her claims we will not be offering anything to Ms*** Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] Ms [redacted] contacted our corporate headquarters to file a complaint with our company on the same day that she filed this complaint with the Revdex.comOur office immediately contacted the Market Manager in Ms [redacted] ’s area and asked for his help in order to try and help resolve the situationWhile our shop employees told our office that the brake issue that Ms [redacted] came back with was different than the brake issue she originally had, we wanted to make sure to fully investigate the situation to be fair to Ms [redacted] Our local Market Manager, Greg J***, reached out to Ms [redacted] to discuss the situation with herMs [redacted] stated she was going to be taking the vehicle to an outside shop to have the vehicle fixed correctly and would send Greg the invoice for the service afterwardsGreg agreed with Ms [redacted] that if it was determined that our company has done something wrong we will consider a refund at that timeGreg J [redacted] has not yet received any invoice from where Ms [redacted] took the vehicle and neither has our Customer Service DepartmentIf Ms [redacted] could please forward that documentation through the Revdex.com website, or fax that documentation to my attention it would be greatly appreciatedThe fax number that documentation can be sent to is ###-###-#### Thank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] * [redacted] , # [redacted] Our corporate headquarters processed a refund for $plus tax back to the Master Card that was used for our service on 5/22/We apologize for any delay in taking care of this request Thank you for your time, [redacted] Customer Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWhat they said was not trueThey never offered for me to come back to the shopThey also had no comment when I mentioned the oil shortageThey also refused to listen to my mechanic when he told them that the brakes were like new..Regards, [redacted] ***

This letter is in response to the complaint from [redacted] , # [redacted] This complaint was brought to our company’s attention two months after our service was completedOur local Market Manager got involved and offered to reimburse Ms [redacted] for the expense of the replacement tire, despite there being no evidence that indicated that it was our shop that installed the bald tire when we replaced the tire pressure sensor I cannot offer any parties involved an explanation of how or why the bald tire was installed on Ms [redacted] ’s vehicle because we are not sure that our shop is the one who installed itIt would make no sense to and our shop would not benefit from installing a different tire back onto the vehicleOur company, however, has already given Ms [redacted] the benefit of the doubt and reimbursed her for the expense of the replacement tire by way of a refund check that was mailed to her on 11/6/ I believe that our company has adequately addressed Ms [redacted] ’s complaint and I will not be taking further action to address this matter at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They asked for a document to review and I've attached that to this messageWasn't sure if I should use the reject or accept button to respondIn any case the matter is unresolved at this time Regards, [redacted] ***

This letter is in response to the complaint from [redacted] L [redacted] , # [redacted] Ms [redacted] has been refunded for the full amount she spent to have the cooling system issue worked on at our shopMs [redacted] has not reported any issue with the other services that our shop performed, so we are not willing to refund her for any of those services at this timeWe consider this matter resolved and we will not be taking further action at this timeThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from [redacted] , # [redacted] I would like to apologize to Mr [redacted] for this issue occurring in the first placeAs soon as we received the complaint from Mr [redacted] we immediately reported this issue to our Risk Management DepartmentWe consider any oil leak that occurs after an oil change service to be a very serious matter and something that needs to be investigated thoroughlyOur Risk Management Department is currently investigating the situation that lead up to this complaintI will gladly update this complaint and Mr [redacted] with any further details as soon as I canThank you for your time, Kyle P [redacted] Customer Service Manager

This letter is in response to the complaint from Mikail [redacted] , # [redacted] The general inspection which is in question was not paid for by Mr [redacted] If Ms [redacted] would like to contact us to report an issue with her service she is free to do soTo this day Ms [redacted] has not contacted our corporate office Mr [redacted] failed for a New York State Inspection and had to have the work done to pass the inspectionMs [redacted] had paid $for a general inspection to find the issues with the vehicle before it was sold; additional work was found to be needed during the state inspection afterwardsOur company’s position is that this is an issue between Mr [redacted] and Ms [redacted] We are not responsible for refunding what was found during the state inspection Thank you for your time, [redacted] Customer Service Manager