Our auto transport experience in September, 2016 was very positive. The price quoted was reasonable and among the lower ones we received from competitors. They were good with communication regarding pick up and delivery and did both when they said they would. The car was delivered in the exact same condition as it was when we dropped it off. The driver was courteous and responded to update requests quickly. Would definitely use them again.
Initial Business Response /* (1000, 5, 2015/06/24) */
We sincerely apologize that there were some damages caused to the customer vehicle. Montway has an in-house claims department who is available 6 days a week; to provide advisement and legal options for customers to collect for their loss....
One being to file an official insurance claim.
Please note Montway does not have the legal authority to approve or deny any claims as we are not the insurance company. The customer was provided all the information and instructions necessary to file a formal insurance claim; however this further upset the vehicle owner. We do our best to ease customers through the claiming process and sincerely apologize for any inconveniences, but there are policies and procedures in place which must be followed in order to address such situations.
Montway is the broker in this transaction and under the [redacted] Amendment to the Interstate Commerce Act brokers are not liable for damage caused to a vehicle by the carrier.
A broker is a person or an entity that, for compensation, arranges, or offers to arrange, for the transportation of property by a motor carrier. A broker does not transport the property and does not assume responsibility for the property. A claim for cargo loss and damage must be filed with the appropriate motor carrier, which usually would be the originating carrier responsible for transporting and delivering the freight or the carrier causing the loss and/or damage to the freight You can find more information on this federal law here: https://www.federalregister.gov/articles/2013/09/05/2013-21539/registration-and-...⇄ />
We do not have the legal authority to collect compensation on the customer behalf. The customer insurance provider has such authority and can collect through subrogation.
Initial Business Response /* (1000, 5, 2015/04/16) */
We sincerely apologize for your dissatisfaction.
We understand that transporting a vehicle is not a common occurrence for most folks, which is why we do our best to educate our customers. We are very transparent and honest with all of our...
terms and conditions, our estimated dates and cancellation policies in particular. They are published online, in the customer agreement, discussed in all phone conversations and throughout all written communication.
It is not our intent to inconvenience our customers; our goal is to find our customers a transport solution. This is why we go above and beyond to help customers understand the terms and conditions that come along with our services.
We did not violate our service agreement in any way; therefore a refund is not warranted. We understand that not everyone will be satisfied with our service, for which we will continue to strive for improvement. However as part of accepting our service, we do expect that our terms and conditions are understood and that we are appropriately held accountable to those terms and conditions.
We apologize that the owner is not always available, however management assistance was provided and the vehicle is currently in transit.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know a pre-fab answer when I see one.We were assured by Montway that a 4 day window was appropriate, and a hold of funds was applied to our credit card.
Montway missed the 4 day window to actually pick- up the vehicle, the time frame they agreed would be acceptable. Montway, by their own admission, does not even start looking for a transport company until the very first day of the agreed time the vehicle is available for pick-up. Had they told us, we would have gone with anoather carrier, or driven instead. The customer service rep misstated how they really do business, and caused us additional expense and aggregation that could have been avoided if they were forthcoming.
So, 4 days after the last day the vehicle was supposed to picked-up, and $300 more than the price quoted, we finally have our car on a transport.
I might also add this is not my first transport job, but it is my last with this company.
We will video-record the delivery of the vehicle, any issues with delivery or damage to our vehicle will be posted on the internet under "How not to ship your vehicle."
Final Business Response /* (4000, 11, 2015/05/04) */
We are 100% transparent with our estimated date policy as indicated previously.
We inform that our estimated carrier assignment is within 1 to 5 business days from the first day the vehicle is available for pick up. The customer provided an available pickup date of April 6. A carrier was assigned on April 9, and the vehicle was picked up on April 13, which is the 5th business day.
Therefore the estimated window time frame provided at booking and in writing in the order confirmation agreement, was honored.
Because the customer was very anxious to move their car, every option that presented itself was offered to the customer. An additional trucker pay request was relayed to the customer to allow them the opportunity to evaluate the option when truckers are not willing to take a transport at their given price. The customer was informed that this is 100% optional and at no time is a customer obligated to pay anything additional. It is important to understand any additional trucker pay requests, are exactly just that, whereas we do not collect that money, it all goes to the trucker to transport the customer's vehicle.
Our estimated date policy window of 1 to 5 business days from the first day the vehicle is available is based on industry standards, it is not a random time frame chosen for our own personal reasons. Carriers schedule their loads 5 business days or less out at a time. We do our very best to accommodate our customers, but there are industry restrictions we must work within, which is why we make all of our terms and conditions known up front as it is our goal to help customers understand the process and to know what to expect.
Again, the estimated window time frame provided at booking and in writing in the order confirmation agreement, was honored.
Thank you for your feedback.
Montway was referred to us by a friend when we needed our car moved from Seattle to Houston. I found them to be prompt, courteous, professional and reasonably priced. Our car arrived a day early in Houston, and the driver was very helpful arranging pick up and delivery!
If I could ... they would get no rating. MontWay Auto Transport is a joke. For a company that ships car, I wouldn't let them ship a ham sandwich. I contacted Jason over a week ago and that's when the ball was dropped. I needed a vehicle transported to Las Vegas, from Chicago. He assured me that they can handle my needs and failed miserably. I had to always contact them. No emails, no confirmation, no status calls. They had no answers. All they kept saying was that the order was being worked on. Then they tried to set up shipping with other companies. Totally wasted time and caused more stress than needed. The whole operation is an absolute cluster [redacted] Bunch of liars. When you do call, you get either placed on hold for over 20 minutes or transferred to 3-4 different employees. No one there talks to each other. I know 5 year olds that communicate better. Thanks to MontWay Auto Transport, I had to rush last minute and find another auto carrier. MontWay Auto Transport should change their name to No We Will Not Transport or We Don't Care Transport. My personal favorite name should be, You Want It When Transport. I would never recommend them to anyone. Total waste of my time, energy, and made me spend way more money. If I ran a business like them, I would have to move out of the country. Thanks for nothing MontWay Auto Transport.
One of the best auto shipper broker I have used. Very professional fast service.
Excellent communications, trucker contacted me with fast accurate pick up and delivery info. Both completed on time as agreed. Vehicle arrived safe and clean. Recommended
YOUR COMPANY WAS VERY HELPFUL,HONEST, AND THE TRANSPORTATION OF OUR CAR WAS GREAT. WILL USE YOU AGAIN. I ALSO GAVE INFO TO MY 2 FRIENDS AND THEY ALSO USED YOUR CO.
Montway is smart enough to be very helpful and supporting in the beginning. Since they created that trust, I gave them my business to transfer my vehicles from Minnesota to Florida.
At the time of delivery, we noticed damages to both of our cars. I filed a complaint with Montway. Every time I talked to the rep at claim department, she was very rude and many times she was unable to understand my point of view. I told her (in email and on phone) many times there are my handwritten notes on bill of landing but she was either ignoring it or was not capable enough to understand.
After weeks of back and forth, Montway told me the carrier (** Express) who transferred our vehicles is denying it and all they can do is, facilitate and act as mediation. If the carrier is denying the damage or refusing to facilitate, it’s out of Montway's control.
So, no luck there.
I was also given the carrier's insurance info which is "[redacted]" to file the claim. This company rarely returned my calls or responded to my emails. I don’t see any hope there too.
In a nutshell, I have spent a lot of my valuable time on it and seeing no positive outcome. In the beginning, Montway promised to take care of my vehicles and cover for any damage but actually they are just lying.
Thumbs down to Montway. You succeeded to make a fool out of me.
Thank you for your feedback.
We apologize for your inconveniences. We understand customers have personal plans and needs, so we go out of our way to be clear with all terms and conditions stating no dates are guaranteed.
We are 100% transparent that all transport dates...
are estimated.Because the order was placed through * ** ** Montway has not collected any funds on this order and any refunds must be sought from * * [redacted].
We are happy to inform that a driver has been dispatched and pickup has been arranged.
Again, we are very sorry for your inconveniences, your business is appreciated.
would not use Montway because they farm out their carriers and they have no accountability what so ever on their 3rd party carriers. once they collect their fee they do not care. I had a car picked up on Friday afternoon for a 950 mi transport to Colorado. Was supposed to be delivered 3 days later but never made it- said they had truck trouble and had no time to call me. That I find hard to believe. I called their sub contractor who did not know where the driver was nor did they have an estimate of arrival. Called Montway and they said they were sorry but nothing they could do about their sub contractor.
My car was delivered 4 days late. I understand that delivery dates cannot be guaranteed because of traffic, mechanical issues, weather, etc. but it is absolutely ridiculous how hard it is getting in touch with the truck driver and dispatcher of [redacted] to ask WHERE MY CAR IS. After some time, I wondered what chop shop or boat my car was in. I really need my car for school. If Montway cared, they would have scheduled my car to be delivered a week ahead of my requested delivery date if delays are this common. I guess my time is not worth anything to them. I will never be doing business with Montway or [redacted] ever again and I warn you to never to do it either.
Excellent experience working with Montway. Prompt replies to questions and kept me apprised of the situation with the transportation of my vehicle. Would definitely recommend to others and will use again for any further needs I may have.
Initial Business Response /* (1000, 5, 2015/01/15) */
Please note that all service dates in the auto transport industry are only estimated, as there are many unforeseen circumstances: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability...
delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, etc. Thus the provided estimated dates could vary by day or two. We are transparent with our estimated date policy it is published on our website, informed at the time of booking and mentioned in every email communication thereafter. Furthermore we understand that many people are first time auto shippers or many may not fully understand the industry, therefore we do our best to advise our customers of what to expect when booking with Montway, this order was no exception.
We sincerely apologize with the carrier cancellation. We have reached out to the customer in order to rectify this situation. Thank you.
Initial Business Response /* (1000, 5, 2014/08/08) */
Contact Name and Title: Iren G - Claims Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@montway.com
We apologize if the customer was inconvenienced in any way.
Customer was kept informed throughout the whole process and...
transport.
The vehicle was delivered safely and in timely manner.
We urge the customer to again read the Terms and Conditions on our website, which state:
"Montway, Inc. shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Montway, Inc./Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees."
The customer's first available date was 7/11/2014. A carrier was dispatched within 3 days on 7/14/2014. The car was picked up as scheduled on 7/16/2014 and delivered the very next day on 7/17/2014.
We only use reputable carriers that have full insurance and impeccable record with the Department of Transportation.
The customer never reported any issues to us and no issues were noted or reported by the carrier.
Alternatively we believe the customer may have issues with the online booking service he used, uship.com, and we recommend that all issues be addressed to them.
Montway is the biggest transport broker in the US and we ship over 500 cars a week. Our customer service provides outstanding support to all our customers.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car being delivered the next day is a blatant lie. It took almost a week. Also I did not ship via [redacted] thus that argument is null and void. This is unacceptable that a company can just give any response to any claim. Poor business by them and awful that the Revdex.com will not investigate this and take action.
Final Business Response /* (4000, 9, 2014/08/12) */
[redacted] never booked an order with us under this name, thus the only order we have identified according to the customer's own description in the complaint is the order placed through uship which was picked up on 7/16/14 and delivered the very next day 7/17/14.
As explained on the Revdex.com profile we urge customers to contact us directly for resolution PRIOR to filing a claim on Revdex.com so that issues can be resolved faster and easier.
If you claim it is a different order, please provide your order#?
Final Consumer Response /* (4200, 11, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Likely that you pick a trip to talk about that you delivered in one day. Do you not think you should of asked the trip number first before responding to the claim? That just goes back to lack of professionalism by your company in which I experienced throughout the whole ordeal. I believe the trip was number #932 a 2003 white yukon. You know the one in which you refused to relay information to me about and just ignored all the messages and phone calls for? If you would have just been in touch I would have been fine with delays, but the blatant disrespect and disregard for customers is unfathomable from you guys. I do not wish that upon any other paying customer.
The first vehicle was shipped during 1/6/2016 and 1/9/2016. The second vehicle was shipped during 1/19/2016 and 1/31/2016.
Please keep in mind that every transport is different even when being transported from the same origin and destination as...
many factors come into play such as variation of trailer , vehicles on that particular load, traffic, and in this instance in particular, different dates of shipment and the weather.
The East coast suffered record snow and ice storms during this time which caused delays in re-adjusting for pickups that could not be performed as city and county officials closed the hazardous roads. We certainly apologize for your dissatisfaction, however such circumstances are simply not in control of the driver or any car carrier. Our first priority is the safety of our drivers and delivery of our customers' vehicles.
Also it is important to note, the agreed upon contracted pickup date was 1/19/2016 and the vehicle was in fact picked up on that day. The agreed upon contracted delivery date was 1/30/2016 and the vehicle was delivered on 1/31/2016. As a courtesy for this one-day delay, we offered a car rental, however was being asked to pay $561.36. As we do care for our customers and do everything we can to assist when possible, taking all the above into consideration, we have made a fair goodwill offer to resolve this matter and look forward to the customer's response.
Our auto transport experience in September, 2016 was very positive. The price quoted was reasonable and among the lower ones we received from competitors. They were good with communication regarding pick up and delivery and did both when they said they would. The car was delivered in the exact same condition as it was when we dropped it off. The driver was courteous and responded to update requests quickly. Would definitely use them again.
Initial Business Response /* (1000, 5, 2015/06/24) */
We sincerely apologize that there were some damages caused to the customer vehicle. Montway has an in-house claims department who is available 6 days a week; to provide advisement and legal options for customers to collect for their loss....
One being to file an official insurance claim.
Please note Montway does not have the legal authority to approve or deny any claims as we are not the insurance company. The customer was provided all the information and instructions necessary to file a formal insurance claim; however this further upset the vehicle owner. We do our best to ease customers through the claiming process and sincerely apologize for any inconveniences, but there are policies and procedures in place which must be followed in order to address such situations.
Montway is the broker in this transaction and under the [redacted] Amendment to the Interstate Commerce Act brokers are not liable for damage caused to a vehicle by the carrier.
A broker is a person or an entity that, for compensation, arranges, or offers to arrange, for the transportation of property by a motor carrier. A broker does not transport the property and does not assume responsibility for the property. A claim for cargo loss and damage must be filed with the appropriate motor carrier, which usually would be the originating carrier responsible for transporting and delivering the freight or the carrier causing the loss and/or damage to the freight You can find more information on this federal law here:
https://www.federalregister.gov/articles/2013/09/05/2013-21539/registration-and-...⇄ /> We do not have the legal authority to collect compensation on the customer behalf. The customer insurance provider has such authority and can collect through subrogation.
Initial Business Response /* (1000, 5, 2015/04/16) */
We sincerely apologize for your dissatisfaction.
We understand that transporting a vehicle is not a common occurrence for most folks, which is why we do our best to educate our customers. We are very transparent and honest with all of our...
terms and conditions, our estimated dates and cancellation policies in particular. They are published online, in the customer agreement, discussed in all phone conversations and throughout all written communication.
It is not our intent to inconvenience our customers; our goal is to find our customers a transport solution. This is why we go above and beyond to help customers understand the terms and conditions that come along with our services.
We did not violate our service agreement in any way; therefore a refund is not warranted. We understand that not everyone will be satisfied with our service, for which we will continue to strive for improvement. However as part of accepting our service, we do expect that our terms and conditions are understood and that we are appropriately held accountable to those terms and conditions.
We apologize that the owner is not always available, however management assistance was provided and the vehicle is currently in transit.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know a pre-fab answer when I see one.We were assured by Montway that a 4 day window was appropriate, and a hold of funds was applied to our credit card.
Montway missed the 4 day window to actually pick- up the vehicle, the time frame they agreed would be acceptable. Montway, by their own admission, does not even start looking for a transport company until the very first day of the agreed time the vehicle is available for pick-up. Had they told us, we would have gone with anoather carrier, or driven instead. The customer service rep misstated how they really do business, and caused us additional expense and aggregation that could have been avoided if they were forthcoming.
So, 4 days after the last day the vehicle was supposed to picked-up, and $300 more than the price quoted, we finally have our car on a transport.
I might also add this is not my first transport job, but it is my last with this company.
We will video-record the delivery of the vehicle, any issues with delivery or damage to our vehicle will be posted on the internet under "How not to ship your vehicle."
Final Business Response /* (4000, 11, 2015/05/04) */
We are 100% transparent with our estimated date policy as indicated previously.
We inform that our estimated carrier assignment is within 1 to 5 business days from the first day the vehicle is available for pick up. The customer provided an available pickup date of April 6. A carrier was assigned on April 9, and the vehicle was picked up on April 13, which is the 5th business day.
Therefore the estimated window time frame provided at booking and in writing in the order confirmation agreement, was honored.
Because the customer was very anxious to move their car, every option that presented itself was offered to the customer. An additional trucker pay request was relayed to the customer to allow them the opportunity to evaluate the option when truckers are not willing to take a transport at their given price. The customer was informed that this is 100% optional and at no time is a customer obligated to pay anything additional. It is important to understand any additional trucker pay requests, are exactly just that, whereas we do not collect that money, it all goes to the trucker to transport the customer's vehicle.
Our estimated date policy window of 1 to 5 business days from the first day the vehicle is available is based on industry standards, it is not a random time frame chosen for our own personal reasons. Carriers schedule their loads 5 business days or less out at a time. We do our very best to accommodate our customers, but there are industry restrictions we must work within, which is why we make all of our terms and conditions known up front as it is our goal to help customers understand the process and to know what to expect.
Again, the estimated window time frame provided at booking and in writing in the order confirmation agreement, was honored.
Thank you for your feedback.
My jeep arrived ok but money was stolen from inside the vehicle.
3 years worth of loose change, about $200.
Other items inside were not stolen.
They were very easy to deal with; actual cost was less than quoted. The Driver was very nice and accommodating.
Montway was referred to us by a friend when we needed our car moved from Seattle to Houston. I found them to be prompt, courteous, professional and reasonably priced. Our car arrived a day early in Houston, and the driver was very helpful arranging pick up and delivery!
it was an efficient and easy process to book, pick up to deliver my car.
If I could ... they would get no rating. MontWay Auto Transport is a joke. For a company that ships car, I wouldn't let them ship a ham sandwich. I contacted Jason over a week ago and that's when the ball was dropped. I needed a vehicle transported to Las Vegas, from Chicago. He assured me that they can handle my needs and failed miserably. I had to always contact them. No emails, no confirmation, no status calls. They had no answers. All they kept saying was that the order was being worked on. Then they tried to set up shipping with other companies. Totally wasted time and caused more stress than needed. The whole operation is an absolute cluster [redacted] Bunch of liars. When you do call, you get either placed on hold for over 20 minutes or transferred to 3-4 different employees. No one there talks to each other. I know 5 year olds that communicate better. Thanks to MontWay Auto Transport, I had to rush last minute and find another auto carrier. MontWay Auto Transport should change their name to No We Will Not Transport or We Don't Care Transport. My personal favorite name should be, You Want It When Transport. I would never recommend them to anyone. Total waste of my time, energy, and made me spend way more money. If I ran a business like them, I would have to move out of the country. Thanks for nothing MontWay Auto Transport.
One of the best auto shipper broker I have used. Very professional fast service.
Excellent communications, trucker contacted me with fast accurate pick up and delivery info. Both completed on time as agreed. Vehicle arrived safe and clean. Recommended
YOUR COMPANY WAS VERY HELPFUL,HONEST, AND THE TRANSPORTATION OF OUR CAR WAS GREAT. WILL USE YOU AGAIN. I ALSO GAVE INFO TO MY 2 FRIENDS AND THEY ALSO USED YOUR CO.
Very professional driver. Received vehicle on time in great condition. Posting a bid on line was very easy.
All around great service and very helpful.
Montway is smart enough to be very helpful and supporting in the beginning. Since they created that trust, I gave them my business to transfer my vehicles from Minnesota to Florida.
At the time of delivery, we noticed damages to both of our cars. I filed a complaint with Montway. Every time I talked to the rep at claim department, she was very rude and many times she was unable to understand my point of view. I told her (in email and on phone) many times there are my handwritten notes on bill of landing but she was either ignoring it or was not capable enough to understand.
After weeks of back and forth, Montway told me the carrier (** Express) who transferred our vehicles is denying it and all they can do is, facilitate and act as mediation. If the carrier is denying the damage or refusing to facilitate, it’s out of Montway's control.
So, no luck there.
I was also given the carrier's insurance info which is "[redacted]" to file the claim. This company rarely returned my calls or responded to my emails. I don’t see any hope there too.
In a nutshell, I have spent a lot of my valuable time on it and seeing no positive outcome. In the beginning, Montway promised to take care of my vehicles and cover for any damage but actually they are just lying.
Thumbs down to Montway. You succeeded to make a fool out of me.
Thank you for your feedback.
We apologize for your inconveniences. We understand customers have personal plans and needs, so we go out of our way to be clear with all terms and conditions stating no dates are guaranteed.
We are 100% transparent that all transport dates...
are estimated.Because the order was placed through * ** ** Montway has not collected any funds on this order and any refunds must be sought from * * [redacted].
We are happy to inform that a driver has been dispatched and pickup has been arranged.
Again, we are very sorry for your inconveniences, your business is appreciated.
would not use Montway because they farm out their carriers and they have no accountability what so ever on their 3rd party carriers. once they collect their fee they do not care. I had a car picked up on Friday afternoon for a 950 mi transport to Colorado. Was supposed to be delivered 3 days later but never made it- said they had truck trouble and had no time to call me. That I find hard to believe. I called their sub contractor who did not know where the driver was nor did they have an estimate of arrival. Called Montway and they said they were sorry but nothing they could do about their sub contractor.
My car was delivered 4 days late. I understand that delivery dates cannot be guaranteed because of traffic, mechanical issues, weather, etc. but it is absolutely ridiculous how hard it is getting in touch with the truck driver and dispatcher of [redacted] to ask WHERE MY CAR IS. After some time, I wondered what chop shop or boat my car was in. I really need my car for school. If Montway cared, they would have scheduled my car to be delivered a week ahead of my requested delivery date if delays are this common. I guess my time is not worth anything to them. I will never be doing business with Montway or [redacted] ever again and I warn you to never to do it either.
Excellent experience working with Montway. Prompt replies to questions and kept me apprised of the situation with the transportation of my vehicle. Would definitely recommend to others and will use again for any further needs I may have.
Initial Business Response /* (1000, 5, 2015/01/15) */
Please note that all service dates in the auto transport industry are only estimated, as there are many unforeseen circumstances: traffic delays/detours/speed limits, weather delays, mandatory rest stops, pickup/delivery client availability...
delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, etc. Thus the provided estimated dates could vary by day or two. We are transparent with our estimated date policy it is published on our website, informed at the time of booking and mentioned in every email communication thereafter. Furthermore we understand that many people are first time auto shippers or many may not fully understand the industry, therefore we do our best to advise our customers of what to expect when booking with Montway, this order was no exception.
We sincerely apologize with the carrier cancellation. We have reached out to the customer in order to rectify this situation. Thank you.
Initial Business Response /* (1000, 5, 2014/08/08) */
Contact Name and Title: Iren G - Claims Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@montway.com
We apologize if the customer was inconvenienced in any way.
Customer was kept informed throughout the whole process and...
transport.
The vehicle was delivered safely and in timely manner.
We urge the customer to again read the Terms and Conditions on our website, which state:
"Montway, Inc. shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Montway, Inc./Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees."
The customer's first available date was 7/11/2014. A carrier was dispatched within 3 days on 7/14/2014. The car was picked up as scheduled on 7/16/2014 and delivered the very next day on 7/17/2014.
We only use reputable carriers that have full insurance and impeccable record with the Department of Transportation.
The customer never reported any issues to us and no issues were noted or reported by the carrier.
Alternatively we believe the customer may have issues with the online booking service he used, uship.com, and we recommend that all issues be addressed to them.
Montway is the biggest transport broker in the US and we ship over 500 cars a week. Our customer service provides outstanding support to all our customers.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car being delivered the next day is a blatant lie. It took almost a week. Also I did not ship via [redacted] thus that argument is null and void. This is unacceptable that a company can just give any response to any claim. Poor business by them and awful that the Revdex.com will not investigate this and take action.
Final Business Response /* (4000, 9, 2014/08/12) */
[redacted] never booked an order with us under this name, thus the only order we have identified according to the customer's own description in the complaint is the order placed through uship which was picked up on 7/16/14 and delivered the very next day 7/17/14.
As explained on the Revdex.com profile we urge customers to contact us directly for resolution PRIOR to filing a claim on Revdex.com so that issues can be resolved faster and easier.
If you claim it is a different order, please provide your order#?
Final Consumer Response /* (4200, 11, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Likely that you pick a trip to talk about that you delivered in one day. Do you not think you should of asked the trip number first before responding to the claim? That just goes back to lack of professionalism by your company in which I experienced throughout the whole ordeal. I believe the trip was number #932 a 2003 white yukon. You know the one in which you refused to relay information to me about and just ignored all the messages and phone calls for? If you would have just been in touch I would have been fine with delays, but the blatant disrespect and disregard for customers is unfathomable from you guys. I do not wish that upon any other paying customer.
The first vehicle was shipped during 1/6/2016 and 1/9/2016. The second vehicle was shipped during 1/19/2016 and 1/31/2016.
Please keep in mind that every transport is different even when being transported from the same origin and destination as...
many factors come into play such as variation of trailer , vehicles on that particular load, traffic, and in this instance in particular, different dates of shipment and the weather.
The East coast suffered record snow and ice storms during this time which caused delays in re-adjusting for pickups that could not be performed as city and county officials closed the hazardous roads. We certainly apologize for your dissatisfaction, however such circumstances are simply not in control of the driver or any car carrier. Our first priority is the safety of our drivers and delivery of our customers' vehicles.
Also it is important to note, the agreed upon contracted pickup date was 1/19/2016 and the vehicle was in fact picked up on that day. The agreed upon contracted delivery date was 1/30/2016 and the vehicle was delivered on 1/31/2016. As a courtesy for this one-day delay, we offered a car rental, however was being asked to pay $561.36. As we do care for our customers and do everything we can to assist when possible, taking all the above into consideration, we have made a fair goodwill offer to resolve this matter and look forward to the customer's response.