Montway was very helpful with expediting my transport in the time I needed with the short window for booking. The only thing that was the hiccup in the transport was the third party driver. When dropping off the vehicle, the driver kept finding 1 hour to 2 1/2 hour distance of travel for us when it was supposed to go to a certain town. After dealing with him over many phone calls we finally said screw it and met him at a pilot truck stop That was an hour away from where we were staying.
Initial Business Response /* (1000, 5, 2014/01/31) */
Contact Name and Title: [redacted] Claims Management
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@montway.com
Customer placed an order to transport his 2009 Pontiac G8 from [redacted] XXXXX to [redacted] XXXXX on 1/13/2013 as...
Discounted Cash Price - partial payment required; and set up the First Available Date for shipment as 1/15/2014; paid the partial payment of $199; and agreed to our Terms & Conditions again. He was provided with the Order Confirmation and the Order Receipt which both include the Terms & Conditions specifying the Cancellation Policy.
Customer was informed several times of the Terms & Conditions, through the emailed Order Confirmation, Order Receipt, and Dispatch Notification as well as multiple times over the phone.
According to our Terms & Conditions:
" Montway, Inc. shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Montway, Inc./Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.
Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery if for any reason they are unavailable.
Customer warrants that he/she will pay the transportation price/partial payment due to Montway, Inc./Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges."
With this said, all dates are only estimated and may vary depending on the route, traffic on the route, time of the year, or weather conditions. Please note that there were significant delays with truck schedules due to the severe freeze of the Northeast - Midwest regions of the US - which is where the vehicle is being picked up from. To remedy the situation and speed up the process Montway has reduced the broker fee from $199 to $109 and has allocated the additional $90 towards the trucker's pay in order to speed up the pickup and have a trucker interested in the load. Currently the vehicle is dispatched to a carrier and was already picked up on 1/24/14. Delivery is estimated for no later than 2/3/14.
We sincerely apologize for the delay, however all dates are estimated and sometimes there are factors that are beyond our control, such as weather and acts of God.
Initial Consumer Rebuttal /* (3000, 7, 2014/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an awful business practice to charge more for a service that is not being performed to the level at which you advertise on your website. I'd like a partial refund of as now that shipment has been delayed another week per an email send to me today.
Final Business Response /* (4000, 9, 2014/02/07) */
Customer set up the First Available Date for shipment as 1/15/2014 and agreed to our Terms & Conditions. He was provided with the Order Confirmation and the Order Receipt which both include the Terms & Conditions specifying the Cancellation Policy.
Customer was informed several times of the Terms & Conditions, through the emailed Order Confirmation, Order Receipt, and Dispatch Notification as well as multiple times over the phone. All of these emails specify that all dates are estimated and not guaranteed.
According to our Terms & Conditions:
" Montway, Inc. shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Montway, Inc./Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.
Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery if for any reason they are unavailable.
Customer warrants that he/she will pay the transportation price/partial payment due to Montway, Inc./Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges."
With this said, all dates are only estimated and may vary depending on the route, traffic on the route, time of the year, or weather conditions. As you know, inclement weather conditions have severely impacted many parts of the United States, disrupting auto transport schedules and hindering communications. Please note that there were significant delays with truck schedules due to the sever freeze of the Northeast - Midwest regions of the US - which is where the vehicle is being picked up from. To remedy the situation and speed up the process Montway has reduced the broker fee from $199 to $109 and has allocated the additional $90 towards the trucker's pay in order to speed up the pickup and have a trucker interested in the load. Montway's profit is $109 and the rest of the transport fare the customer paid directly to [redacted] LLC, the actual transporter. The vehicle was picked up on 1/24/14 and was safely delivered on 2/3/14.
We sincerely apologize for the delay, however all dates are estimated and sometimes there are factors that are beyond our control, such as weather and acts of God. It is great that the vehicle was delivered safely, without any issues, considering the severe weather warnings and mechanical issues that a transport truck can encounter due to the deep freeze, high way lockdowns and accidents along the way caused by the inclement weather.
Sincerely,
Montway Inc
Claims Department
XXX-XXX-XXXX
Ps Please call us if you need further assistance or if you have any questions.
This business is totally unprofessional. Nothing but a web of lies and deceit. I contracted with them to transport my vehicle from MA to FL. I was told by the rep that they have their own fleet of trucks and drivers and make this run multiple times a day. Scheduled pick up was on a Thurs or Fri. On Fri, they called to let me know that they were trying to schedule a pick up and would keep me posted. On Monday, I called them. Still no one available to pick up my vehicle. On Tuesday, I called again only to be told that they were having a hard time finding a trucking company to haul my vehicle - Finally - a shred of honesty. Not only did they not have daily departures from MA to FL, but these people are nothing more than brokers. So they lied to me about having daily runs to FL. They lied to me about having their own truck and their own drivers. DO NOT TRUST ANYTHING THESE PEOPLE TELL YOU. I based my decision to try them off of the reviews I read. MY experience with them was horrible.
I had an overall good experience with Montway Auto Transport. Car was delivered in good condition. My one issue is that it was delivered after the timeframe listed on the UShip booking details.
I spoke with a dispatcher to have my car scheduled to be shipped. I was clear that I was moving on a certain date and that I would need it to be shipped within a certain time frame. The dispatcher assured me that it would be there on time but then they changed the pickup and delivery date without my consent. After that, the other company that they hired failed to contact me, and then tried to change the date on me again.
When I called Montway to share this, the customer service representative was not at all concerned, as if this was a normal occurrence.
I would avoid using this company, as a broker they just find the lowest bidder to ship your car and don't care about the customer experience.
I have used this company twice now. I returned for the second time because of the professionalism and the great communication I have received now twice. Any questions that I did have were answered in a timely manner. You really can't beat the price either.
[redacted],
We have attempted to contact you in several occasions, I just left a voicemail in your phone. Please contact us at your earliest convenience [redacted]. We appreciate your time.
I chose Montway to ship my newly-purchased classic car because it's insurance policy. I am very happy about how quickly they arranged the shipment. The driver really took extra caution to make sure that all the cars on the trailer are not damaged. Customer service was really great! The shipping is fast, too!
Very user friendly website. Great communication via phone and email. Very easy transactions and reliable clients to ship out vehicle. Made it safe and sound. Good rates. Very happy. Definitely reccomend this comany.
I had a very good experience using Montway Auto Transport. I needed my car to be shipped from Houston, TX to Los Angeles, CA. I contacted them on a Saturday, they found a carrier right away and the car was picked up on Sunday. The car arrived on Wednesday with no problems at all. I would definitely use them again if I need to have my car shipped again. Very fast, good communication, and the price was very reasonable also.
Customer was unresponsive to both the driver and Montway customer support on the scheduled day of delivery. Every effort was made to get in contact with the customer for 7 consecutive days thereafter.The vehicle was not held hostage in any way. It rightfully had to be put into storage in order for the Trucker to continue on his route.
Truckers will wait for a customer running a couple of hours late from the airport, however please understand they can not halt all of their loads for 7 days.
Thank you for your feedback.
This was the first time using this service, I normally just tow vehicle on trailer, I was very pleased with response time and service, , I will use them for now on, ,, thanks guys, ,y'all rock, ,,
Great job! Everything was as promised, great communication from Montway to me regarding driver eta pick and drop off as well as follow ups.
I would definitely recommend Montway for anyone else needing to ship a vehicle.
Every single thing that Montway could have done wrong, they did. They put us on long holds and hung up on us, kept us in the dark, apologized yet refused to keep their word. They were not helpful at all! Sad to say the actual drivers were the ones who helped us, NOT Montway. When we were offered 20% reimbursement because our car that was supposed to be delivered in TWO days took TWO weeks, they refused to honor it and gave us $50 and a gift card. I literally had no more energy to fight with their uncooperative representatives
Montway was very helpful with expediting my transport in the time I needed with the short window for booking. The only thing that was the hiccup in the transport was the third party driver. When dropping off the vehicle, the driver kept finding 1 hour to 2 1/2 hour distance of travel for us when it was supposed to go to a certain town. After dealing with him over many phone calls we finally said screw it and met him at a pilot truck stop That was an hour away from where we were staying.
Initial Business Response /* (1000, 5, 2014/01/31) */
Contact Name and Title: [redacted] Claims Management
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@montway.com
Customer placed an order to transport his 2009 Pontiac G8 from [redacted] XXXXX to [redacted] XXXXX on 1/13/2013 as...
Discounted Cash Price - partial payment required; and set up the First Available Date for shipment as 1/15/2014; paid the partial payment of $199; and agreed to our Terms & Conditions again. He was provided with the Order Confirmation and the Order Receipt which both include the Terms & Conditions specifying the Cancellation Policy.
Customer was informed several times of the Terms & Conditions, through the emailed Order Confirmation, Order Receipt, and Dispatch Notification as well as multiple times over the phone.
According to our Terms & Conditions:
" Montway, Inc. shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Montway, Inc./Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.
Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery if for any reason they are unavailable.
Customer warrants that he/she will pay the transportation price/partial payment due to Montway, Inc./Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges."
With this said, all dates are only estimated and may vary depending on the route, traffic on the route, time of the year, or weather conditions. Please note that there were significant delays with truck schedules due to the severe freeze of the Northeast - Midwest regions of the US - which is where the vehicle is being picked up from. To remedy the situation and speed up the process Montway has reduced the broker fee from $199 to $109 and has allocated the additional $90 towards the trucker's pay in order to speed up the pickup and have a trucker interested in the load. Currently the vehicle is dispatched to a carrier and was already picked up on 1/24/14. Delivery is estimated for no later than 2/3/14.
We sincerely apologize for the delay, however all dates are estimated and sometimes there are factors that are beyond our control, such as weather and acts of God.
Initial Consumer Rebuttal /* (3000, 7, 2014/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an awful business practice to charge more for a service that is not being performed to the level at which you advertise on your website. I'd like a partial refund of as now that shipment has been delayed another week per an email send to me today.
Final Business Response /* (4000, 9, 2014/02/07) */
Customer set up the First Available Date for shipment as 1/15/2014 and agreed to our Terms & Conditions. He was provided with the Order Confirmation and the Order Receipt which both include the Terms & Conditions specifying the Cancellation Policy.
Customer was informed several times of the Terms & Conditions, through the emailed Order Confirmation, Order Receipt, and Dispatch Notification as well as multiple times over the phone. All of these emails specify that all dates are estimated and not guaranteed.
According to our Terms & Conditions:
" Montway, Inc. shall provide Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick up or delivery times and dates. Montway, Inc./Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.
Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery if for any reason they are unavailable.
Customer warrants that he/she will pay the transportation price/partial payment due to Montway, Inc./Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges."
With this said, all dates are only estimated and may vary depending on the route, traffic on the route, time of the year, or weather conditions. As you know, inclement weather conditions have severely impacted many parts of the United States, disrupting auto transport schedules and hindering communications. Please note that there were significant delays with truck schedules due to the sever freeze of the Northeast - Midwest regions of the US - which is where the vehicle is being picked up from. To remedy the situation and speed up the process Montway has reduced the broker fee from $199 to $109 and has allocated the additional $90 towards the trucker's pay in order to speed up the pickup and have a trucker interested in the load. Montway's profit is $109 and the rest of the transport fare the customer paid directly to [redacted] LLC, the actual transporter. The vehicle was picked up on 1/24/14 and was safely delivered on 2/3/14.
We sincerely apologize for the delay, however all dates are estimated and sometimes there are factors that are beyond our control, such as weather and acts of God. It is great that the vehicle was delivered safely, without any issues, considering the severe weather warnings and mechanical issues that a transport truck can encounter due to the deep freeze, high way lockdowns and accidents along the way caused by the inclement weather.
Sincerely,
Montway Inc
Claims Department
XXX-XXX-XXXX
Ps Please call us if you need further assistance or if you have any questions.
Montway was great to work with for our BMW shipment from Phoenix to KC.
Great service.
This business is totally unprofessional. Nothing but a web of lies and deceit. I contracted with them to transport my vehicle from MA to FL. I was told by the rep that they have their own fleet of trucks and drivers and make this run multiple times a day. Scheduled pick up was on a Thurs or Fri. On Fri, they called to let me know that they were trying to schedule a pick up and would keep me posted. On Monday, I called them. Still no one available to pick up my vehicle. On Tuesday, I called again only to be told that they were having a hard time finding a trucking company to haul my vehicle - Finally - a shred of honesty. Not only did they not have daily departures from MA to FL, but these people are nothing more than brokers. So they lied to me about having daily runs to FL. They lied to me about having their own truck and their own drivers. DO NOT TRUST ANYTHING THESE PEOPLE TELL YOU. I based my decision to try them off of the reviews I read. MY experience with them was horrible.
I had an overall good experience with Montway Auto Transport. Car was delivered in good condition. My one issue is that it was delivered after the timeframe listed on the UShip booking details.
Fast service on a last minute request!
I spoke with a dispatcher to have my car scheduled to be shipped. I was clear that I was moving on a certain date and that I would need it to be shipped within a certain time frame. The dispatcher assured me that it would be there on time but then they changed the pickup and delivery date without my consent. After that, the other company that they hired failed to contact me, and then tried to change the date on me again.
When I called Montway to share this, the customer service representative was not at all concerned, as if this was a normal occurrence.
I would avoid using this company, as a broker they just find the lowest bidder to ship your car and don't care about the customer experience.
would have preferred more exact pick up/drop off times
I have used this company twice now. I returned for the second time because of the professionalism and the great communication I have received now twice. Any questions that I did have were answered in a timely manner. You really can't beat the price either.
[redacted],
We have attempted to contact you in several occasions, I just left a voicemail in your phone. Please contact us at your earliest convenience [redacted]. We appreciate your time.
This is my second time using Montway and once again I'm very pleased with the service.
I chose Montway to ship my newly-purchased classic car because it's insurance policy. I am very happy about how quickly they arranged the shipment. The driver really took extra caution to make sure that all the cars on the trailer are not damaged. Customer service was really great! The shipping is fast, too!
Very user friendly website. Great communication via phone and email. Very easy transactions and reliable clients to ship out vehicle. Made it safe and sound. Good rates. Very happy. Definitely reccomend this comany.
I had a very good experience using Montway Auto Transport. I needed my car to be shipped from Houston, TX to Los Angeles, CA. I contacted them on a Saturday, they found a carrier right away and the car was picked up on Sunday. The car arrived on Wednesday with no problems at all. I would definitely use them again if I need to have my car shipped again. Very fast, good communication, and the price was very reasonable also.
Customer was unresponsive to both the driver and Montway customer support on the scheduled day of delivery. Every effort was made to get in contact with the customer for 7 consecutive days thereafter.The vehicle was not held hostage in any way. It rightfully had to be put into storage in order for the Trucker to continue on his route.
Truckers will wait for a customer running a couple of hours late from the airport, however please understand they can not halt all of their loads for 7 days.
Thank you for your feedback.
This was the first time using this service, I normally just tow vehicle on trailer, I was very pleased with response time and service, , I will use them for now on, ,, thanks guys, ,y'all rock, ,,
Satified
Great job! Everything was as promised, great communication from Montway to me regarding driver eta pick and drop off as well as follow ups.
I would definitely recommend Montway for anyone else needing to ship a vehicle.
Every single thing that Montway could have done wrong, they did. They put us on long holds and hung up on us, kept us in the dark, apologized yet refused to keep their word. They were not helpful at all! Sad to say the actual drivers were the ones who helped us, NOT Montway. When we were offered 20% reimbursement because our car that was supposed to be delivered in TWO days took TWO weeks, they refused to honor it and gave us $50 and a gift card. I literally had no more energy to fight with their uncooperative representatives