MONY Financial Services

June 09, 2017*** ** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, This is in response with your rebuttal on Revdex.com complaint ID#: *** which is in regards with the price match of the item you purchased at the store and saw it cheaper online.We completely understand how inconvenience it was to go back and forth to the storeWe've contacted the store and asked approval regarding the check request for the disputed amount of $which they approved and processedKindly just await for the check to arrive.We hope that we addressed your concern accordinglyThank you for your continued patronage.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. Case#: ***

October 31,
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RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding the vet bill reimbursementPlease accept our sincerest
apology for any trouble this may have caused you and your petWe sincerely hope your pet has somehow recovered from what happened
Your concern was brought to the attention of the District Manager of the store*** confirmed that the store was unable to locate the copy of the vet bill that was faxed inHowever, she has contacted you and approved to pay for the vet billShe also added that you will be in sometime this weekend or next week to receive the refundWe hope that the given resolution has addressed your concern
Please know that we take this matter seriously and we thank you so much for bringing this issue to our attention
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***

October 09, 2017*** *** N 5th AveHighland Park, NJ 2922RE: Revdex.com ID # ***Dear *** ***, This is in response to your rebuttal letter through Revdex.com case# ***Again, we would like to express our sincerest apologies for the inconvenience that your experience may have caused.We have again coordinated with the Store Leader and was advised that she tried to call you but was only able to leave a messageShould you wish to discuss this issue further with the Store Leader, you may contact her at 732-651-***Please be assured that we intend to use every available means to get this matter resolvedThank you again for contacting Petco.Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Upon reviewing my account, it appears they have made the correction, so I will consider this complaint resolved
Regards,
*** ***

April 17, 2016*** *** *** *** ** *** ** ***RE: Revdex.com ID# ***Dear *** ***
Our office received your Revdex.com case # *** regarding the emails you have been receiving from usWe sincerely apologize for the inconvenience this may have
caused you
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emails
We hope we have addressed your concern at your satisfactionPlease contact us again if you need any further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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*** ** ***RE: Revdex.com ID #***Dear *** ***, This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe regret any frustration
this may have caused.We have had major pricing errors on the site on July that was having prices coming up with very steep discounts (up to 99%) that was incorrectThus, we have been forced to cancel your order. Petco makes every effort to ensure the accuracy of the information on our web siteIf an error is discovered it is immediately correctedPlease be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been chargedIf we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your orderYou will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct pricePlease note that individual bank policies vary when the amount is credited back to your accountPrices and availability are subject to change without prior notice. While we are unable to honor your request at this time, we will be sending you a $Electronic Gift Card that you can use for your next online purchaseThis will be sent to you in a separate coverWe hope that this will lessen some of the negativity surrounding your last shopping experience. Again, we apologize for any inconvenience. Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not a real responseThe law is clearIf Petco does not respond with an acknowledgment and plan of action for remedial action within weeks, I will submit a formal complaint to the Consumer Affairs Division of the Office of the Maryland Attorney GeneralI have previously had to file several such complaints with regard to ***, ***art, etcwhile other entities such as *** *** and *** initiated remedial action when made aware of the non-compliance issues
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I mentioned in my original complaint, I was given the electronic credit because I was refused the option of a refund, I would like a refund to my card please
Regards,
*** ***

November 26,
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*** ** *** ***RE: Revdex.com ID # ***Dear *** ***,Our office has received your Revdex.com Complaint ID#*** regarding your negative shopping experience at the storeWe regret any
frustration this may have caused.After receiving the complaint, we immediately coordinated with the store management and forwarded your complaint to the store leader for reviewStore leader Shawn, replied and told us that you have been called and resolved the issueStore leader gave a %off on your preferred Bearded Dragon and on top of it he offered you a %off on your selected supplies. We hope we addressed your concern.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

September 18,
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*** *** ** *** ***RE: Revdex.com ID # ***Dear *** *** This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe regret
any frustration this may have caused. In our desire to resolve the issue we processed another replacement order having the Order#: *** with a Next Day Air shipping time frameYou should be receiving a tracking information by tomorrow and an email notification regarding this replacement order todayThis replacement order should be deliver on you location by ThursdayWe also processed a $*** REWARDS on your account for the troubles that this has caused youAgain, we apologize for any inconvenience. Thank you for your time. Warm regards, Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

June 06,
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, This communication is in response to your Revdex.com case# ***We are very sorry for your lossIt's very hard when we
lose a pet, as we do consider them part of the family.To address your concern, we have contacted the store to obtain their feedback regarding this incidentThomas, the Store Leader confirmed that your boyfriend came in at the store and met with *** (Companion Animal Leader) and he explained to him what causes finrot and that plants cannot cause the issue*** also provided him the proper medications. We hope we have addressed your concern at your satisfaction. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the gift card yet.
Regards,
*** ***

July 03, 2016*** *** *** *** ** *** ** ***RE: Revdex.com ID# ***Dear *** ***
This communication is in response to your rebuttal with Revdex.com case# ***We completely understand your frustration and disappointment with regards to the email that you receivedPlease accept our sincere apologies
We have raised this issue to our technical team for further researchWe have confirmed that you were unsubscribed from receiving emails and we do not see any history record that would have re-subscribed you to receive an emailOur team is currently researching and working on resolving your concernPlease be assured that we are taking every action possible to make sure that this problem is rectified and we will provide an update once the issue is fixed
Thank you for bringing this to our attentionWe appreciate your patience and understanding
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

October 27, 2016*** ** *** *** * *** *** *** *** ** ***
RE: Revdex.com ID# ***Dear *** ***
Our office has received your Revdex.com case# *** regarding your recent petco.com orderWe would like to extend our apologies for the
inconvenience caused and assure you that we have taken the necessary steps to remedy the situationsYour concern was forwarded to the appropriate department for further reviewTo rectify the issue, we will issue a Corporate Check in the amount of $and it will be sent to your mailing addressIn addition, we assure you that we will take your comments into consideration as we continue to provide products and services to our valued customers
We hope we have addressed your concern at your satisfactionPlease contact us again if you need further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

June 24, 2015*** *** *** * *** *** ** *** *** *** ** ***
RE: Revdex.com ID#***Dear *** ***
Our office received your Revdex.com case # *** regarding the emails you have been receiving from usPlease accept our sincerest apology for any
trouble this may have caused you
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emails
Please contact us again if you need any further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

January 02, 2018*** ** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, Thank you for contacting Petco regarding your concern with our store at Eastern BlvdWe are sorry to hear about your recent experience.We have
forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressed***, the Store Leader confirmed that she was able to speak with you and resolved the matterOur Sales Audit team has fixed the charges and the amount will be posted back to your account in -business days. Please know that we care about our customers and what they think of usBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the futureIf we can be of any further assistance, please feel free to call Petco Customer Relations directly at 1-888-824-Pals (7257). Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

August 06, 2017*** ***
*** *** *** ** *** ***RE: Revdex.com ID # ***Dear *** *** This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe apologize for any inconvenience
this may have caused. We have coordinated with the team which handles prescription orders, and had your order on "released" statusWe also contacted our distribution center to have the order ship and expedited to be delivered the next dayHowever, due to a system upgrade, the order was shipped via 2nd day deliveryUpon checking the status of your order, it shows that it was delivered on 08/04/17.We hope that we have addressed your concern accordinglyRest assured that we will continue to work on providing you with the best quality of service that you deserve.Thank you for your continued patronage.Sincerely, Corporate Office Customer Relations Petco Animal Supplies, Inc
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May 30, 2016*** *** *** ** *** ** *** ** *** ***
RE: Revdex.com ID# 1***Dear *** ***
We received your Revdex.com complaint regarding your concern with our store in *** **Please accept our apologies for any problems or
inconvenience you have experienced
We have partnered with the District Leader and he confirmed that he was able to speak with you and rectify the situationHe apologized for the behavior shown by the Manager on Duty and will take the necessary steps to avoid this from happening again
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

August 31,
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RE: Revdex.com ID# ***
Dear *** ***
Our office has received a letter from Revdex.com regarding the complaint ID *** you have filed concerning your recent petco.com orders
We regret the inconvenience it has caused when you were not informed beforehand the demand exceeded our supply
We checked and confirmed that the Kyjen Invincible Hide-A-Hoot Puzzle Dog Toy (SKU 1500449) in your order #*** is out of stockUnfortunately, we do not have an estimated time as to when it will be back in stockSince we are unable to send you a replacement, we will issue a refund for the cost of the itemYou will receive a confirmation email when the refund has been processed
With regards to your order #*** we have processed a replacement for the missing items (SKU & SKU 2408712)The replacement order # is *** and this will ship via next day airAs a courtesy, we offered to send you a $electronic gift card to your email addressUnfortunately, we have not received any responsePlease feel free to respond to the email or return our call as our offer is still open
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceI assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#* ***