MONY Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I recently sent a complaint to you about my dog getting mange from PetcoThe manager *** refunded my purchase of the groomingI asked her while I was there about getting reimbursed for the dog vet billI told her my dog Is Never around aany other animalsPetco is the only place he had beenShe told me if I came in with a receipt of the bill she would reimburse meI went in there with it todayShe said she would need to here from the vetI said I’ll call themThen she said it would have to be in writing from the vetShe never mentioned that beforeI am tired of getting the run around from herI want my ver bill reimbursedThis is ridiculous!
Regards,
*** ***

October 31,
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RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding the vet bill reimbursementPlease accept our sincerest
apology for any trouble this may have caused you and your petWe sincerely hope your pet has somehow recovered from what happened
Your concern was brought to the attention of the District Manager of the store*** confirmed that the store was unable to locate the copy of the vet bill that was faxed inHowever, she has contacted you and approved to pay for the vet billShe also added that you will be in sometime this weekend or next week to receive the refundWe hope that the given resolution has addressed your concern
Please know that we take this matter seriously and we thank you so much for bringing this issue to our attention
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Upon reviewing my account, it appears they have made the correction, so I will consider this complaint resolved
Regards,
*** ***

April 17, 2016*** *** *** *** ** *** ** ***RE: Revdex.com ID# ***Dear *** ***
Our office received your Revdex.com case # *** regarding the emails you have been receiving from usWe sincerely apologize for the inconvenience this may have
caused you
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emails
We hope we have addressed your concern at your satisfactionPlease contact us again if you need any further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

October 09, 2017*** *** N 5th AveHighland Park, NJ 2922RE: Revdex.com ID # ***Dear *** ***, This is in response to your rebuttal letter through Revdex.com case# ***Again, we would like to express our sincerest apologies for the inconvenience that your experience may have caused.We have again coordinated with the Store Leader and was advised that she tried to call you but was only able to leave a messageShould you wish to discuss this issue further with the Store Leader, you may contact her at 732-651-***Please be assured that we intend to use every available means to get this matter resolvedThank you again for contacting Petco.Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not a real responseThe law is clearIf Petco does not respond with an acknowledgment and plan of action for remedial action within weeks, I will submit a formal complaint to the Consumer Affairs Division of the Office of the Maryland Attorney GeneralI have previously had to file several such complaints with regard to ***, ***art, etcwhile other entities such as *** *** and *** initiated remedial action when made aware of the non-compliance issues
Regards,
*** ***

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*** ** ***RE: Revdex.com ID #***Dear *** ***, This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe regret any frustration
this may have caused.We have had major pricing errors on the site on July that was having prices coming up with very steep discounts (up to 99%) that was incorrectThus, we have been forced to cancel your order. Petco makes every effort to ensure the accuracy of the information on our web siteIf an error is discovered it is immediately correctedPlease be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been chargedIf we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your orderYou will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct pricePlease note that individual bank policies vary when the amount is credited back to your accountPrices and availability are subject to change without prior notice. While we are unable to honor your request at this time, we will be sending you a $Electronic Gift Card that you can use for your next online purchaseThis will be sent to you in a separate coverWe hope that this will lessen some of the negativity surrounding your last shopping experience. Again, we apologize for any inconvenience. Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. Case#: ***

November 26,
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*** ** *** ***RE: Revdex.com ID # ***Dear *** ***,Our office has received your Revdex.com Complaint ID#*** regarding your negative shopping experience at the storeWe regret any
frustration this may have caused.After receiving the complaint, we immediately coordinated with the store management and forwarded your complaint to the store leader for reviewStore leader Shawn, replied and told us that you have been called and resolved the issueStore leader gave a %off on your preferred Bearded Dragon and on top of it he offered you a %off on your selected supplies. We hope we addressed your concern.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

September 18,
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*** *** ** *** ***RE: Revdex.com ID # ***Dear *** *** This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe regret
any frustration this may have caused. In our desire to resolve the issue we processed another replacement order having the Order#: *** with a Next Day Air shipping time frameYou should be receiving a tracking information by tomorrow and an email notification regarding this replacement order todayThis replacement order should be deliver on you location by ThursdayWe also processed a $*** REWARDS on your account for the troubles that this has caused youAgain, we apologize for any inconvenience. Thank you for your time. Warm regards, Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I mentioned in my original complaint, I was given the electronic credit because I was refused the option of a refund, I would like a refund to my card please
Regards,
*** ***

June 06,
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, This communication is in response to your Revdex.com case# ***We are very sorry for your lossIt's very hard when we
lose a pet, as we do consider them part of the family.To address your concern, we have contacted the store to obtain their feedback regarding this incidentThomas, the Store Leader confirmed that your boyfriend came in at the store and met with *** (Companion Animal Leader) and he explained to him what causes finrot and that plants cannot cause the issue*** also provided him the proper medications. We hope we have addressed your concern at your satisfaction. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the gift card yet.
Regards,
*** ***

July 03, 2016*** *** *** *** ** *** ** ***RE: Revdex.com ID# ***Dear *** ***
This communication is in response to your rebuttal with Revdex.com case# ***We completely understand your frustration and disappointment with regards to the email that you receivedPlease accept our sincere apologies
We have raised this issue to our technical team for further researchWe have confirmed that you were unsubscribed from receiving emails and we do not see any history record that would have re-subscribed you to receive an emailOur team is currently researching and working on resolving your concernPlease be assured that we are taking every action possible to make sure that this problem is rectified and we will provide an update once the issue is fixed
Thank you for bringing this to our attentionWe appreciate your patience and understanding
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

October 27, 2016*** ** *** *** * *** *** *** *** ** ***
RE: Revdex.com ID# ***Dear *** ***
Our office has received your Revdex.com case# *** regarding your recent petco.com orderWe would like to extend our apologies for the
inconvenience caused and assure you that we have taken the necessary steps to remedy the situationsYour concern was forwarded to the appropriate department for further reviewTo rectify the issue, we will issue a Corporate Check in the amount of $and it will be sent to your mailing addressIn addition, we assure you that we will take your comments into consideration as we continue to provide products and services to our valued customers
We hope we have addressed your concern at your satisfactionPlease contact us again if you need further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Thu, Mar 24, at 6:AMSubject: Re: You have a new message from the Revdex.comTo: *** *** *** ***
Good Morning,
I am not sure how to respond to messages that I receiveI do not see reply as an option to the message and last time I responded to this email I did not get a response
I did receive the refund for the mis-charged amountI still have not received a response from Petco as to how this error happenedIf this was a data breach I would like to know so that I can take the necessary precautionsIf it was indeed an accounting error I would like to know how they are going to prevent this in the futureIt is one of the few pet shops in our area and I do not feel comfortable shopping there now after this incident
Thanks,***

March 16,
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*** ** ***RE: Revdex.com ID #***Dear Dawn Dowty, This communication is in response to your Revdex.com complaint regarding your concern with our store at W Sunset DriveWe are sorry to hear about your
recent experience.A copy of your complaint has been shared with the upper management of the store to ensure that this will be addressed accordingly***, the Store Leader attempted to call you at 4:PM on Thursday 03/to discuss the receipts with you and to help you understand the way the discounts come off of the receipts however, she was unable to get a hold of youBelow is the detailed explanation for your reference.Receipt - 01/29/2018SKU - - Canidae 24# GF Pure Salmon - Original Price of $62.99 The PALS discount occurs under the Sub Total as a PALS MFG CPN - $3.00 This brings the price down to $(which is what the posted price was with our sale bib and what the current price is) From there you appear to have coupons, Petco coupon and Manufacturer coupon.Neither of these coupons appear to be 10% as explains in the complaint, and both coupons appear to be scanned at the register which means the coupon discount taken off would have been the discount listed on the coupon and also then matches what populated on the receiptThe Petco coupon which is listed above the Sub Total was valued at $and the manufacturer coupon which is listed below the Sub Total was valued at $The total savings equates to $which is correct based on the in-store savings with your PALS of $and two coupons at $each with one being a PALS coupon and the other being a Manufacturer coupon$- $(PALS Coupon) = $+ $(Local tax of 5.1%) = $- $(Manf Coupon) - $(PALS in-store Savings) = $which is what you have paid.Receipt - 02/01/2018 SKU - - LPNB Dog PALS Hydrant - $9.99 The PALS occurs directly under the item as a PALS STR DISC - $2.00 This brings the price down to $(which is what the posted price was with our sale sign) $- $(PALS STR DISC) = $+ $(Local tax of 5.1%) = $which is what you paid.Taking this into account, we are sorry to inform you that we are unable to honor your request at this time However, we will be sending you an Electronic Gift Card amounting to $in a separate coverThis E-Gift Card has no expiration and can be used online or in any local Petco storesWe hope that this is sufficient enough to address your concern. Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

August 31,
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RE: Revdex.com ID# ***
Dear *** ***
Our office has received a letter from Revdex.com regarding the complaint ID *** you have filed concerning your recent petco.com orders
We regret the inconvenience it has caused when you were not informed beforehand the demand exceeded our supply
We checked and confirmed that the Kyjen Invincible Hide-A-Hoot Puzzle Dog Toy (SKU 1500449) in your order #*** is out of stockUnfortunately, we do not have an estimated time as to when it will be back in stockSince we are unable to send you a replacement, we will issue a refund for the cost of the itemYou will receive a confirmation email when the refund has been processed
With regards to your order #*** we have processed a replacement for the missing items (SKU & SKU 2408712)The replacement order # is *** and this will ship via next day airAs a courtesy, we offered to send you a $electronic gift card to your email addressUnfortunately, we have not received any responsePlease feel free to respond to the email or return our call as our offer is still open
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceI assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#* ***

February 27, 2018***
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*** *** ** ***RE: Revdex.com ID # ***Dear Dawn Graber, Our office has received your Revdex.com Complaint ID#*** regarding your negative shopping experience at the storeWe regret for any
inconvenience that this may have caused.Our department seek some explanations from the store regarding your complaintWe emailed the Store Leader of store Store Leader *** stated that they accept the fact that they are short-staffedHe added that they are looking forward in hiring more staff as soon as possible.We processed a $PALS coupon on to your account which you can use now for your store purchase or online purchase for the inconvenience that this may have causedRest assured this issue will be fixed by the store and hope that you will still be one of their loyal customers.We know that when we disappoint you, it will take time to restore your trust in usIt is our hope that you give us another opportunity to delight you with excellent customer service in the futureIn any case, we thank you again for contacting Petco and for your timeYour feedback has provided an opportunity for us to become a better companyIf you have any further concerns, please do not hesitate to contact us again by email or phone toll-free at 1-888-824-We will be more than happy to assist you.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

August 06, 2017*** ***
*** *** *** ** *** ***RE: Revdex.com ID # ***Dear *** *** This is in response to your Revdex.com case #*** regarding your negative online shopping experienceWe apologize for any inconvenience
this may have caused. We have coordinated with the team which handles prescription orders, and had your order on "released" statusWe also contacted our distribution center to have the order ship and expedited to be delivered the next dayHowever, due to a system upgrade, the order was shipped via 2nd day deliveryUpon checking the status of your order, it shows that it was delivered on 08/04/17.We hope that we have addressed your concern accordinglyRest assured that we will continue to work on providing you with the best quality of service that you deserve.Thank you for your continued patronage.Sincerely, Corporate Office Customer Relations Petco Animal Supplies, Inc
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