MONY Financial Services

January 02, 2018*** ** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***, Thank you for contacting Petco regarding your concern with our store at Eastern BlvdWe are sorry to hear about your recent experience.We have
forwarded your concern to the appropriate upper management in charge of our stores to ensure your complaint is addressed***, the Store Leader confirmed that she was able to speak with you and resolved the matterOur Sales Audit team has fixed the charges and the amount will be posted back to your account in -business days. Please know that we care about our customers and what they think of usBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the futureIf we can be of any further assistance, please feel free to call Petco Customer Relations directly at 1-888-824-Pals (7257). Thank you for your time.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc.Case#: ***

June 24, 2015*** *** *** * *** *** ** *** *** *** ** ***
RE: Revdex.com ID#***Dear *** ***
Our office received your Revdex.com case # *** regarding the emails you have been receiving from usPlease accept our sincerest apology for any
trouble this may have caused you
The copy of your concern has been forwarded to our technical team to ensure that this case is being addressed accordinglyWe have confirmed that your email address has been manually suppressed from all emails
Please contact us again if you need any further assistance
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

May 30, 2016*** *** *** ** *** ** *** ** *** ***
RE: Revdex.com ID# 1***Dear *** ***
We received your Revdex.com complaint regarding your concern with our store in *** **Please accept our apologies for any problems or
inconvenience you have experienced
We have partnered with the District Leader and he confirmed that he was able to speak with you and rectify the situationHe apologized for the behavior shown by the Manager on Duty and will take the necessary steps to avoid this from happening again
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

March 05, 2018*** ***
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*** ** ***RE: Revdex.com ID # ***Dear *** ***,Our office has received your Revdex.com rebuttal Complaint ID#*** regarding your negative vaccination service experience at the store 1168.We sent another email to Vetco regarding the issueThe Vetco customer service manager responded and told us that they just recently migrated to an electronic medical record system and experienced technical issues that forced the clinic to go back to the paper medical recordsWhen you visited PETCO #on 2/17/they provided a copy the medical recordAnd when you contacted customer service the agent did not follow proper protocol to obtain the medical record from a system that is no longer in useThey apologized regarding that as an immediate action the agent has been coachedOn 2/18/they sent out the copy of Trixie’s medical record and a phone message was leftThe phone call has not been returned.We know it's frustrating on your end, and we never intend to bring inconvenience to any of our customersWe want you to know that we appreciate your businessPlease accept our sincerest apology in this regard.Warm regards,Corporate Office Customer RelationsPetco Animal Supplies, Inc.Case#: ***

July 05, 2016***
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RE: Revdex.com ID#***Dear *** ***
Our office has received your Revdex.com case#*** regarding your concern with our grooming salon in *** *** **We are sorry to hear about your recent experienceWe know how frustrating it can be when specific request for grooming is not fulfilled
We assure you our groomers had your pet's safety and best interests in mind when they decided not to groom your petIf our groomers does not feel comfortable grooming pets due to health or age and believes grooming them will cause undue stress, our partners have the right to declineEach groomer in every location is advised to use this discretion as your pet is always our concernTo that end, our Escalations Team have issued $worth of Pals Rewards as a sign of goodwillThe coupons can be used when you purchase online or at any Petco store
We definitely understand your situation and appreciate hearing from youWhile we wish that we could further assist you with this issue, we have to consider the safety of our customer's petsIf we are able to accommodate you in any way that is within our company policy, we will be most happy to do soPlease accept our sincerest apology in this regard
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

April 17, 2016*** ** *** *** * *** *** *** *** *** *** ** ***
RE: Revdex.com ID#***Dear *** ***
Our office received your Revdex.com case #*** regarding the online price of the Healthy Puppy package that can be found on the Vetco
website
We reached out to the appropriate department and requested their feedback on this matterWe were informed that a disclaimer can be located on their webpage and store flyers which state that "Prices shown do not include the cost of boosters"They have attempted to contact you but were only able to leave a message and they have not been returnedShould you wish to discuss this further, please feel free to return their call and they would be more than happy to address your concern
Thank you for bringing this issue to our attentionYour feedback is very important and your comments are valued
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this response until you acknowledge that it was your plants. We have purchased plants from other stores before and never had an issue. The plants that we purchased came out of a tank. The plants eventually grew a slime and fungus on them within a two week span, even after we rinsed them before putting them into the tank. If it was not your plants then tell me how weekly water changes with water tests and the fish being 100% fine before the introduction of the plants could cause fin rot.I am part of a group on *** and they said that plants from your store have caused fin rot/deaths of fish before.If you do not educate your customers and let them know to quarantine the plants, then many other pets will continue to die unnecessarily
Regards,
*** ***

October 29, 2017***
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RE: Revdex.com ID # *** Dear *** ***, Our office has received your Revdex.com Complaint ID#*** regarding your negative shopping experience at the store
We regret any frustration this may have caused.As an immediate action to your concern, we then right away coordinated to the storeStore Leader *** told us that three weeks ago your husband came in to pick up your three dogs and left without payingThe breakdown list was handed over to your husband and was directed to the cashier but your husband insisted to put the dogs in the car and promised to come back but never didSeveral contacts was made to ask you guys to pay the bills but received a dispute that the bills should only cost $but not $Finally, you guys returned to pay the amount and asked for a free treat bags and toothbrushes and the store partners explained that it was only a courtesy gift, not a Petco policy, for all paying customersAs per Store Leader *** they are still willing to accommodate you and your dogs for grooming services unless the bills has been paid and receipt is presentWe hope we addressed your concern.Warm regards, Corporate Office Customer RelationsPetco Animal Supplies, Inc
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July 16,
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*** ** *** ***RE: Revdex.com ID #:***Dear *** ***, This is in response to your Revdex.com rebuttal under complaint ID#:***We have carefully reviewed your concern and we completely understand your frustration about the death of your aquatic animals. We have coordinated with the Store Leader ***The claims are way beyond her scope, thus, she asked for some assistance from her District Leader ***DL *** approved the refund claims for the fish purchased at the store, which amounted to $280.00. As a valued customer and in our desire to fully resolve your concern and fulfill the $claim indicated in your Revdex.com complaint., we have issued a $electronic gift card (eGC) and sent it to your email address: ***You may use this eGC on your next online or in-store purchase We hope that we addressed your concern.Warm Regards,Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

June 09, 2017***
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*** ** *** ***RE: Revdex.com ID # *** Dear *** *** ***, This is in response to your Revdex.com complaint with ID#:*** regarding your negative experience with your
online order and Petco's customer serviceWe regret any frustration this may have caused.We have reviewed your contacts with Petco customer service in order to get better understanding of what you have gone throughWe completely understand your frustration on what has happened and we really want to make this right for youRest assured that appropriate coaching and sanction has been given to the involved employeesWe will do our best to train each and every one of our representatives on how to properly handle our customer's issues to ensure that this does not happen againFurthermore, we have credited your account for the full amount of your order - $56.74. Thank you for bringing this matter to our attentionYour comments/feedback are always a part of our continuous process to improve our service.Warm regards,Corporate Office Customer Relations Petco Animal Supplies, Inc. Case#:***

Revdex.com:
This process has already been engaged and Sedwick came back with a deeply flawed report that was grossly full of errors. So much so that it appeared that they deliberately distorted information that I gave them. So I doubt that their integrity at this point, but will give them one more chance.I've enclosed the initial findings of Sedgwick in the attached letter. I've enclosed my response below to their Rep, *** Berkely, to which they never replied. In it I identify statements they made in their findings. *** *** ***@gmail.com>*** *** *** *** * *** *** *** ***
message*** *** Sat, Mar 3, at 6:PMTo: [email protected], ***[email protected] *** and ***,***: Please read below and tell me if this is how Petco treats loyal customers?***: please consider this a correction of errors in your report dated Feb16,declining our claim for reimbursement to Charie's injuries.Namely:You stated that you were "unable to inspect the product as it has been discarded after the incident occurred." I have no idea why you would make such a blatantly claimAs I previously said, I do have the 'product' and I would be willing to share a sample with a trusted third party for evaluationOur vet, whose information you have, has already confirmed that it was your productWe did purchase the product from Petco late last yearIt could be either under *** or ***If you can't find the record that is your problem, not mineIf you examine our history we have been shopping at Petco ever since that store openedIt is just around the corner from our houseWe purchase something from that store almost every weekWe bought the rope that almost killed my dog from your store too.***: A Petco product almost killed my dogAll I'm asking is for the cost of his surgery to be reimbursed. Thank you, *** ***.On Mon, Jan 22, at 9:PM, wrote: Dear ***, Thank you for contacting Petco.comThis is regarding your concern about the medical expenses incurred for what happened to your dogMay we have your best callback where we can contact you? Please do not hesitate to reply to this emailThank you for your continued patronagePlease contact us again if you need any further assistanceSincerely, *** ** Customer Relations Coordinator Healthier PetsHappier PeopleBetter World.-- *** *** ***
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"Any fool can make a rule, and any fool will mind it."I
Regards,
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September 24, 2016* *** *** * *** *** * * *** ** ***
RE: Revdex.com ID#***Dear * ***
This communication is in reference to your rebuttal for Revdex.com case # *** We understand how upsetting the situation has been and we hope that you will accept our sincerest apologies for the inconvenience you experienced
Your concern has been looked into and forwarded to the group of Specialists to make sure the findings are appropriateAt Petco, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesOur top management has spoken to *** about his approach and did what was necessary to address your feedback/concern about his behaviorUnfortunately, we are unable to continue to place your order/sMuch as we want to be of further assistance to you, our position on this matter still stands
We are sorry that this has happened and wish that you would understand our position on this
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

April 10, 2016*** ** *** *** *** *** *** ** ***RE: Revdex.com ID# ***Dear *** ***
This communication is in response to your rebuttal with Revdex.com case #***We would like to extend our apologies for the inconvenience caused by the unknown charge on your account
We are currently in partnership with *** ** *** and they do not believe the issue was related to a data breech, it appears to be more related to internal POS programmingWe have also reached out to our IT department and they are looking into this
We know that we can really never make up for inconvenience; however, we have every confidence that the dedicated team assigned for this will act immediately to investigate and take whatever action is necessary to prevent the same problem in the future
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

January 08,
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RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your rebuttal with Revdex.com case# ***
Our technical team confirmed that this should be resolvedThey have physically altered the email to be undeliverableThe last emails that you would have received are:
rewards notification on 1/
rewards reminder_on 1/
We hope we have addressed your concern at your satisfactionPlease contact us again if you need any further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
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May 02, 2016*** *** ** *** *** *** *** ** *** *** *** ** *** ***
RE: Revdex.com ID# ***Dear *** ***
We received your Revdex.com case# *** regarding your concern with our store at #*** *** *** **We would like to extend our
apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation
The store's Assistant Manager tried contacting you repeatedly and left several messages but have not received any responsePlease feel free to return their call for further discussion of this matter
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceI assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

March 07, 2016*** *** *** * *** ** *** * *** ** ***RE: Revdex.com ID# ***Dear *** ***
Our office has received your Revdex.com case#*** regarding the PELD MESH HRN BK/GY purchased from one of our storesWe are sorry to hear about
the unfortunate situation
Please accept this as a formal letter of apology for the undue stress this has caused youWe are committed to providing every customer with the highest quality product and service in the industryWe strive to have our products produced in an environment that meets the highest standards of quality, safety and social compliance, and we test our products to ensure they are safe for pets and pet parents alikeWe are sorry to hear that the product you purchased from us did not meet your quality expectations
To assist you, we have forwarded your feedback to our Quality Assurance team to ensure your complaint is being addressedWe have also requested a Corporate Check in the amount of $which you will receive in the mail in 3-weeks
Let me assure you that what happened in your case is not typical of Petco’s level of customer serviceWe are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in usNothing is more important than regaining your trust and all of us here hope you will give us the opportunity to provide you the positive shopping experience you have come to expect from us
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: ***

May 14,
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RE: Revdex.com ID# ***
Dear *** ***
Our office has received your Revdex.com case# *** regarding your experience with your petco.com orderThank you for taking the time to
notify us of your unsatisfactory experience with our product/servicePlease accept our sincerest apology for any trouble this may have caused you
Based on our records, one of our supervisors assisted you in getting this matter resolvedIt was confirmed that a partial refund in the amount of $was issued on our endIn addition, there was also a credit from *** for $with refund transaction ID ***A separate email was sent confirming the status of your refund
We hope we have addressed your concern at your satisfactionPlease contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
---------- Forwarded message
----------From:*** ***Date: Tue, Jul 5, at 1:PMSubject: Re: You have a new message from the Revdex.comTo: *** *** *** ***
Good afternoon and thank you for your responseUnfortunately, this still doesn't address the issueI asked for a copy of the policy that stated that groomers had the right to refuse to groom a animal based on age or health and what I received was a policy stating " the groomer was to first assets the animal and if there was an issue with the animal, then the groomer would refer the animal to the vet." This never occurred in my situationThey refused to groom my dog because of her age aloneA clear violation of their own policyThis is my issue
Regards,*** ***

January 11,
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RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your rebuttal with Revdex.com case# ***We definitely understand your situation and appreciate hearing from you
Your concern has been looked into and forwarded to the appropriate department to make sure the findings are appropriateWe regret to inform you that we are unable to cash out the rewards coupons and the electronic gift card as they are not convertible to cashWe have restored expired coupons and offered additional appeasement as a gesture of good will
We consider you a valued customer and hope that you understand our position in this matter
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
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June 01,
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RE: Revdex.com ID# ***
Dear *** ***
Our office has received your Revdex.com case# *** regarding your experience with your recent petco.com orderWe would like to
extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situations
*** *** our Customer Relations Manager reached out to you to further discuss your concernA partial refund amounting to $was issued to your credit cardYou will receive a separate email confirming the status of your refundIn addition, we have processed an electronic gift certificate worth $We hope we have addressed your concern at your satisfaction
Let me assure you that what happened in your case is not typical of Petco's level of customer serviceWe continue to be committed to providing you and all of our customers with the highest standards of service in the industryWe appreciate your time bringing this issue to our attention
Sincerely,
*** **
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***