Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks to [redacted] I was able to pick up my camera from the sort facilityThey gave me notice and a chance to pick it up before they sent it back to NikonI received better customer service from [redacted] then I did from any phone agents with NikonEven though Nikon was helping me re-purchase my camera, they still were not guaranteeing that they would ship my new camera to my specifications I'm still not thrilled with my experience, but I have my camera now, and will never be purchasing directly from Nikon ever againToo much stress and drama that I do not needI shouldn't have needed to file a Revdex.com complaint to get them to even respond to my requests [redacted] has great customer service and if there is anything I can do to give them kudos/a great recommendation on the Revdex.com site, I'd be happy to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Customer was contacted on and we requested to see his camera for a re-evaluation The camera was received here on Once evaluation is completed we will contact him with our findings
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce the charger arrives I consider this matter resolved and this complaint can be closed Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlthough we did receive a new lens it was a different model but at least it was replaced Thankyou Sincerely, [redacted] ***
We have made several attempts to contact this customer and request she send camera into Service for a re-evaluation A prepaid shipping label was sent as wellEmails were send on 9/ [redacted] and again on Also a voicemail message was left on 9/ [redacted] but to date there has been no response from customer
Customer was sent a prepaid overnight shipping label to return her camera We advised customer we will be replacing her camera but first she needs to return her camera No further action can be taken until there is movement on her shipping label At this time she has not sent back her camera
Service did not find an issue with the camera and suggested the customer use a new charger An complimentary EH-71P charger was sent to customer and it was delivered on
We have been waiting for a part for this repair and the part is due to arrive on Monday, August *** The repair will be a "rush" and customer's camera will be shipped to him by overnight shipping with adult signature required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I currently do not have my equipment back, which like the two other times before means I could receive the camera back defectiveI strongly urge Nikon to do the right thing and exchange the defective camera for a new one or refund my money for the camera and lens, I will be happy to purchase from CanonEven if Nikon fixes the camera I'm still concerned about having a camera that has been defective from the time of purchase and potentially experiencing further problems after my year warranty is upNikon will not cover repairs after year which is unfair in this situation since the camera was defective since purchase and I paid for a brand new functional camera not a defective oneThe sale should be void due to Nikons ability to maintain quality control on there equipment [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't accept that answer because I followed the instructions below located on Nikon USA website to submit my lens [redacted] It is one of the main answers on their main service and support website that misled me I love Nikon and their products, but I do not like being taken advantage of by following their website instructions, then not getting repairs and being out of money for no reason I was unaware of any difference between my lens that would cause Nikon to not work on it due to it being a "grey market" lens I had never even heard of that until I had already spent the money to ship my lens for repairs No where in their knowledge base answer below did it even suggest my lens wouldn't be worked on and I would be out the money for shipping and the time without my lens (which I still haven't received back un-repaired).How do I get my Nikon product repaired?Answer ID ***|Published 09:AM|Updated 08:AMQuestion: How do I get my Nikon product repaired?Nikon Service For Nikon Service, please click the link below to Schedule a Repair and follow the directions to complete the information requestedCompleting this information will help assure that your contact details, shipping address and problem description are accurateIt also allows you to print an address label to attach to your package as well as provide a second copy for you to keep as a reference.The service approval will require you to pre-authorize the costs (for non-warranty repairs only) based on your input to the issue you are having with your Nikon product This is done to expedite the repair process If the costs are different from what you initially pre-authorized, we will advise you.If sending in within the warranty period and your product is found to have a non-warranty covered issue, we will provide details of our findings and a service estimate for your approval before we begin repair We require a photocopy of your proof of purchase for servicePlease include a photocopy of the receipt even if the problem is not a warranty issue or the product is beyond the warranty period.Click here to Schedule a Repair nowThere is no need to call in advance for any approval or authorization Once received and logged in, we will send you a confirmation of our initial evaluation Please provide your email address and the information will be emailed to you as soon as the product(s) are logged into our service system.....How to Ship Your Product to Nikon Service:We recommend using a shipping company, like ***, that provides a tracking number.Please secure the product in a shipping box with 2-inches of packing material surrounding the product.We do not need to receive accessories, like batteries or battery chargers or memory cards - unless they help us evaluate the product’s issue(CD's or DVD's with unedited image samples are helpful if they help illustrate the problem.)We recommend insuring the product for replacement valueIMPORTANT NOTE : Please do not ship in the original display box (It will not be returned)Use a shipping box that provides better protection...If you prefer to drop off your Nikon product in person at our facilities, please click the button below for our locations: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This customer has been contacted on 3/*/to offer a resolutionRMAs and a shipping return label have been issued
Customer has been issued a refund for this product on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks to [redacted] I was able to pick up my camera from the sort facilityThey gave me notice and a chance to pick it up before they sent it back to NikonI received better customer service from [redacted] then I did from any phone agents with NikonEven though Nikon was helping me re-purchase my camera, they still were not guaranteeing that they would ship my new camera to my specifications I'm still not thrilled with my experience, but I have my camera now, and will never be purchasing directly from Nikon ever againToo much stress and drama that I do not needI shouldn't have needed to file a Revdex.com complaint to get them to even respond to my requests [redacted] has great customer service and if there is anything I can do to give them kudos/a great recommendation on the Revdex.com site, I'd be happy to do so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We have contacted the customer by email on and informed him the extraneous charges have been reversed on his account
Customer has been contacted on June [redacted] and June [redacted] and offered a resolution for her camera issue
We have been in contact with this customer directlyThank you for bringing the customer's concern to our attention
Customer was contacted on and we requested to see his camera for a re-evaluation The camera was received here on Once evaluation is completed we will contact him with our findings
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce the charger arrives I consider this matter resolved and this complaint can be closed Sincerely, [redacted]
This customer has been contacted by email on 1/*/and informed that he is being sent a new charger
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlthough we did receive a new lens it was a different model but at least it was replaced Thankyou Sincerely, [redacted] ***
We have made several attempts to contact this customer and request she send camera into Service for a re-evaluation A prepaid shipping label was sent as wellEmails were send on 9/ [redacted] and again on Also a voicemail message was left on 9/ [redacted] but to date there has been no response from customer
Customer was sent a prepaid overnight shipping label to return her camera We advised customer we will be replacing her camera but first she needs to return her camera No further action can be taken until there is movement on her shipping label At this time she has not sent back her camera
Customer was contacted via email on and offered a prepaid shipping label to send in his camera for a complimentary repair for good customer relations
This customer purchased an imported camera from [redacted] Camera and has been advised to contact [redacted] for service
Service did not find an issue with the camera and suggested the customer use a new charger An complimentary EH-71P charger was sent to customer and it was delivered on
We have been waiting for a part for this repair and the part is due to arrive on Monday, August *** The repair will be a "rush" and customer's camera will be shipped to him by overnight shipping with adult signature required
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I currently do not have my equipment back, which like the two other times before means I could receive the camera back defectiveI strongly urge Nikon to do the right thing and exchange the defective camera for a new one or refund my money for the camera and lens, I will be happy to purchase from CanonEven if Nikon fixes the camera I'm still concerned about having a camera that has been defective from the time of purchase and potentially experiencing further problems after my year warranty is upNikon will not cover repairs after year which is unfair in this situation since the camera was defective since purchase and I paid for a brand new functional camera not a defective oneThe sale should be void due to Nikons ability to maintain quality control on there equipment [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't accept that answer because I followed the instructions below located on Nikon USA website to submit my lens [redacted] It is one of the main answers on their main service and support website that misled me I love Nikon and their products, but I do not like being taken advantage of by following their website instructions, then not getting repairs and being out of money for no reason I was unaware of any difference between my lens that would cause Nikon to not work on it due to it being a "grey market" lens I had never even heard of that until I had already spent the money to ship my lens for repairs No where in their knowledge base answer below did it even suggest my lens wouldn't be worked on and I would be out the money for shipping and the time without my lens (which I still haven't received back un-repaired).How do I get my Nikon product repaired?Answer ID ***|Published 09:AM|Updated 08:AMQuestion: How do I get my Nikon product repaired?Nikon Service For Nikon Service, please click the link below to Schedule a Repair and follow the directions to complete the information requestedCompleting this information will help assure that your contact details, shipping address and problem description are accurateIt also allows you to print an address label to attach to your package as well as provide a second copy for you to keep as a reference.The service approval will require you to pre-authorize the costs (for non-warranty repairs only) based on your input to the issue you are having with your Nikon product This is done to expedite the repair process If the costs are different from what you initially pre-authorized, we will advise you.If sending in within the warranty period and your product is found to have a non-warranty covered issue, we will provide details of our findings and a service estimate for your approval before we begin repair We require a photocopy of your proof of purchase for servicePlease include a photocopy of the receipt even if the problem is not a warranty issue or the product is beyond the warranty period.Click here to Schedule a Repair nowThere is no need to call in advance for any approval or authorization Once received and logged in, we will send you a confirmation of our initial evaluation Please provide your email address and the information will be emailed to you as soon as the product(s) are logged into our service system.....How to Ship Your Product to Nikon Service:We recommend using a shipping company, like ***, that provides a tracking number.Please secure the product in a shipping box with 2-inches of packing material surrounding the product.We do not need to receive accessories, like batteries or battery chargers or memory cards - unless they help us evaluate the product’s issue(CD's or DVD's with unedited image samples are helpful if they help illustrate the problem.)We recommend insuring the product for replacement valueIMPORTANT NOTE : Please do not ship in the original display box (It will not be returned)Use a shipping box that provides better protection...If you prefer to drop off your Nikon product in person at our facilities, please click the button below for our locations: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]