The customer agreed to a service approval to pre-authorize the costs for the repair of his lens and provided his credit card information. The lens was repaired however he was not satisfied with Nikon policy or the repair costs. For good customer relations we have contacted this customer
on 7/*/and offered a repair discount. It appears the customer is satisfied that his issue was resolved but does not agree with Nikon repair costs or policy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because: I still trying to figure out wireless but manual will help thanks, but the issue also is USB connection when removed pulled straight out from camera later notice part of USB still inside cable so now USB connection to export pictures to computer is not usable because camera connection is defective.I think I figured out software for camera on line, never did get disc. Thanks, but what about none usable USB port on camera now guess cord also.
Sincerely,
[redacted]
The customer was sent the "Nikon Digital Imaging Warranty" on 6/*/15. We will resend the warranty again via email.https://support.nikonusa.com/app/answers/detail/a_id/333/kw/digital%20imag...⇄ 3:"3. This warranty does not apply to any defects or damage directly or indirectly...
caused by or resulting from the use unauthorized replacement parts and/or service performed by unauthorized personnel."Service to the camera was performed by the customer and shipping costs for sending in a product repair is the customer's responsibility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because:
[I don't understand why the warranty is void when the cause of the moisture was due to condensation. This is something that happens without a person being negligent...I was not aware I couldn't take the camera into high humidity climates. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I expect to have my refund in a timely manner.If I don't receive it in the next (7) seven Business day from 1/*/17 the day you say check # [redacted] was mailed; this agreement is Void and I would prefer to pick-Up my cash at the Wilshire office as I originally did business. A refund has been promised to me since November stating the check is in the mail. Red Flags hearing this again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't accept that answer because I followed the instructions below located on Nikon USA website to submit my lens. [redacted] It is one of the main answers on their main service and support website that misled me. I love Nikon and their products, but I do not like being taken advantage of by following their website instructions, then not getting repairs and being out of money for no reason. I was unaware of any difference between my lens that would cause Nikon to not work on it due to it being a "grey market" lens. I had never even heard of that until I had already spent the money to ship my lens for repairs. No where in their knowledge base answer below did it even suggest my lens wouldn't be worked on and I would be out the money for shipping and the time without my lens (which I still haven't received back un-repaired).How do I get my Nikon product repaired?Answer ID [redacted]|Published 10/**/2002 09:42 AM|Updated 06/**/2015 08:43 AMQuestion: How do I get my Nikon product repaired?Nikon Service For Nikon Service, please click the link below to Schedule a Repair and follow the directions to complete the information requested. Completing this information will help assure that your contact details, shipping address and problem description are accurate. It also allows you to print an address label to attach to your package as well as provide a second copy for you to keep as a reference.The service approval will require you to pre-authorize the costs (for non-warranty repairs only) based on your input to the issue you are having with your Nikon product. This is done to expedite the repair process. If the costs are different from what you initially pre-authorized, we will advise you.If sending in within the warranty period and your product is found to have a non-warranty covered issue, we will provide details of our findings and a service estimate for your approval before we begin repair. We require a photocopy of your proof of purchase for service. Please include a photocopy of the receipt even if the problem is not a warranty issue or the product is beyond the warranty period.Click here to Schedule a Repair nowThere is no need to call in advance for any approval or authorization. Once received and logged in, we will send you a confirmation of our initial evaluation. Please provide your email address and the information will be emailed to you as soon as the product(s) are logged into our service system.....How to Ship Your Product to Nikon Service:We recommend using a shipping company, like [redacted], that provides a tracking number.Please secure the product in a shipping box with 2-3 inches of packing material surrounding the product.We do not need to receive accessories, like batteries or battery chargers or memory cards - unless they help us evaluate the product’s issue. (CD's or DVD's with unedited image samples are helpful if they help illustrate the problem.)We recommend insuring the product for replacement value. IMPORTANT NOTE : Please do not ship in the original display box (It will not be returned). Use a shipping box that provides better protection...If you prefer to drop off your Nikon product in person at our facilities, please click the button below for our locations:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because: I currently do not have my equipment back, which like the two other times before means I could receive the camera back defective. I strongly urge Nikon to do the right thing and exchange the defective camera for a new one or refund my money for the camera and lens, I will be happy to purchase from Canon. Even if Nikon fixes the camera I'm still concerned about having a camera that has been defective from the time of purchase and potentially experiencing further problems after my 1 year warranty is up. Nikon will not cover repairs after 1 year which is unfair in this situation since the camera was defective since purchase and I paid for a brand new functional camera not a defective one. The sale should be void due to Nikons ability to maintain quality control on there equipment.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response to complaint ID [redacted], and consider the matter resolved. The business did conseed to two of the three point of my complaint. The information given and service received by customer is still poor, in my opinion. I hope that if future service is required, on my part, that customer relations will have improved.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Nikon has issued a camera replacement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have been in contact with the customer to advise that the refund has been submitted. At this time, we will continue to work with the customer to ensure that he is satisfied.
The customer agreed to a service approval to pre-authorize the costs for the repair of his lens and provided his credit card information. The lens was repaired however he was not satisfied with Nikon policy or the repair costs. For good customer relations we have contacted this customer
on 7/*/and offered a repair discount. It appears the customer is satisfied that his issue was resolved but does not agree with Nikon repair costs or policy
We have reached out to customer by email on 11/*/and offered a discount for the repair
The scope was delivered to this customer on 3/*/at 10:am via ***. A follemails has been sent to the customer with the tracking number
Customer has been contacted 3/*/16 by Customer Relations by email and his scope will be replaced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because: I still trying to figure out wireless but manual will help thanks, but the issue also is USB connection when removed pulled straight out from camera later notice part of USB still inside cable so now USB connection to export pictures to computer is not usable because camera connection is defective.I think I figured out software for camera on line, never did get disc. Thanks, but what about none usable USB port on camera now guess cord also.
Sincerely,
[redacted]
For good customer relations we have provided a printed manual and this customer was notified on 3/**/16 via email.
The customer was sent the "Nikon Digital Imaging Warranty" on 6/*/15. We will resend the warranty again via email.https://support.nikonusa.com/app/answers/detail/a_id/333/kw/digital%20imag...⇄ 3:"3. This warranty does not apply to any defects or damage directly or indirectly...
caused by or resulting from the use unauthorized replacement parts and/or service performed by unauthorized personnel."Service to the camera was performed by the customer and shipping costs for sending in a product repair is the customer's responsibility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because:
[I don't understand why the warranty is void when the cause of the moisture was due to condensation. This is something that happens without a person being negligent...I was not aware I couldn't take the camera into high humidity climates. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I expect to have my refund in a timely manner.If I don't receive it in the next (7) seven Business day from 1/*/17 the day you say check # [redacted] was mailed; this agreement is Void and I would prefer to pick-Up my cash at the Wilshire office as I originally did business. A refund has been promised to me since November stating the check is in the mail. Red Flags hearing this again.
We will comp the repair and offer new cables as a one-time offer for good customer relations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't accept that answer because I followed the instructions below located on Nikon USA website to submit my lens. [redacted] It is one of the main answers on their main service and support website that misled me. I love Nikon and their products, but I do not like being taken advantage of by following their website instructions, then not getting repairs and being out of money for no reason. I was unaware of any difference between my lens that would cause Nikon to not work on it due to it being a "grey market" lens. I had never even heard of that until I had already spent the money to ship my lens for repairs. No where in their knowledge base answer below did it even suggest my lens wouldn't be worked on and I would be out the money for shipping and the time without my lens (which I still haven't received back un-repaired).How do I get my Nikon product repaired?Answer ID [redacted]|Published 10/**/2002 09:42 AM|Updated 06/**/2015 08:43 AMQuestion: How do I get my Nikon product repaired?Nikon Service For Nikon Service, please click the link below to Schedule a Repair and follow the directions to complete the information requested. Completing this information will help assure that your contact details, shipping address and problem description are accurate. It also allows you to print an address label to attach to your package as well as provide a second copy for you to keep as a reference.The service approval will require you to pre-authorize the costs (for non-warranty repairs only) based on your input to the issue you are having with your Nikon product. This is done to expedite the repair process. If the costs are different from what you initially pre-authorized, we will advise you.If sending in within the warranty period and your product is found to have a non-warranty covered issue, we will provide details of our findings and a service estimate for your approval before we begin repair. We require a photocopy of your proof of purchase for service. Please include a photocopy of the receipt even if the problem is not a warranty issue or the product is beyond the warranty period.Click here to Schedule a Repair nowThere is no need to call in advance for any approval or authorization. Once received and logged in, we will send you a confirmation of our initial evaluation. Please provide your email address and the information will be emailed to you as soon as the product(s) are logged into our service system.....How to Ship Your Product to Nikon Service:We recommend using a shipping company, like [redacted], that provides a tracking number.Please secure the product in a shipping box with 2-3 inches of packing material surrounding the product.We do not need to receive accessories, like batteries or battery chargers or memory cards - unless they help us evaluate the product’s issue. (CD's or DVD's with unedited image samples are helpful if they help illustrate the problem.)We recommend insuring the product for replacement value. IMPORTANT NOTE : Please do not ship in the original display box (It will not be returned). Use a shipping box that provides better protection...If you prefer to drop off your Nikon product in person at our facilities, please click the button below for our locations:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because: I currently do not have my equipment back, which like the two other times before means I could receive the camera back defective. I strongly urge Nikon to do the right thing and exchange the defective camera for a new one or refund my money for the camera and lens, I will be happy to purchase from Canon. Even if Nikon fixes the camera I'm still concerned about having a camera that has been defective from the time of purchase and potentially experiencing further problems after my 1 year warranty is up. Nikon will not cover repairs after 1 year which is unfair in this situation since the camera was defective since purchase and I paid for a brand new functional camera not a defective one. The sale should be void due to Nikons ability to maintain quality control on there equipment.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response to complaint ID [redacted], and consider the matter resolved. The business did conseed to two of the three point of my complaint. The information given and service received by customer is still poor, in my opinion. I hope that if future service is required, on my part, that customer relations will have improved.
[redacted]
We have contacted the customer via email and sent him a prepaid shipping label. A complimentary sensor cleaning has been offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Nikon has issued a camera replacement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have been in contact with the customer to advise that the refund has been submitted. At this time, we will continue to work with the customer to ensure that he is satisfied.
We have been in contact with the customer and have addressed his concerns and have resolved his issue.