Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again they ignored my requests and just copy and paste the same responseUntil I questions are answered I will not settle. Thank you Revdex.com for helping get these crooks on the same page.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As previously mentioned, my lens wasn't under any warranty, I sent it in for repairs AFTER following instructions on Nikon USA website which DID NOT alert me to any "grey market" or "import" exemptions where my lens would not be serviced I freely admit I knew no difference between grey market and Nikon USA products Instead, I'm out $for shipping, have no repairs, will be without my lens for weeks by the time I receive it back...not to mention the time I will lose shipping it again to someone who will hopefully fix it as advertised I would have no problems paying for shipping had repairs actually been completed I was misled by their website into thinking that my repairs would happen if I sent my lens in...(they will say I shouldn't have sent my lens in because it was grey market...and I did not know that until they told me they wouldn't fix it) and even though they have a legal disclaimer some where, they cannot argue that this should be understood by every consumer They have shown multiple times now they do not care to help me out...a long time nikon customer Through this I have learned they do not care that I didn't know the difference between a grey market camera, they would rather state their official response over and over and just waste time, rather than helping me I am a small town photographer and I recently had a client who accidentally printed a large photo without checking the crop...guess what, he contacted me and he was ***et Even though this mistake was made by him, I took care of him and spent my own money to fix the issue for him I did not have to do that but that's good customer service I have not received good customer service from Nikon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This customer has been emailed on 6/**/and also called on 7/*/(a message was left for a call-back). We would like to obtain more information regarding the customer's issues with her cameras. A customer service contact phone number was provided as well. To date we have not
been contacted and not able to give any assistance at this time. Our Support phone number is ###-###-####
We have reached out to the customer via email on 4/**/We are unable to change the Nikon shipping policy and have given further direction to customer on how to receive this order or have it returned and then reorder with a new shipping address requiring signature for the package. Nikon
shipping policy - *** will make three attempts to deliver a
packageIf they can not deliver the package, it will be returned to us as
undeliverableThese orders can not be reshipped, and customer will be issued a
refund. A signature is
required for orders over $or if requested by the purchaser when the order
is placed
This product was not imported into the U.Sby Nikon IncIt was noted on the receipt provided by B&H Photo to the customer that this was an imported lens.As per B&H Photo (and clearly stated on their website) the repair and warranty is through B&H Photo and not the
manufacturer.Nikon policy regarding shipping is that it is the responsibility of the customer to pay shipping into Nikon for a repair
Revdex.com: I was contacted by NIKON this morningThey located a camera package identical to the one that was cancelled and processed the order at the same terms that were offered in FebruaryThe camera is being overnight shipped and should be delivered tomorrow, Mar *** I will
contact you again if this is not the case, otherwise, I consider this matter resolved to my satisfactionThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for bringing the customer's concern to our attentionPlease be advised we have contacted the customer, and we are have resolved the issueWe consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My camera is used for 100% of my incomeI have already planned to be without my camera for one month, the entire month of AugustNikon had TWO chances to fix an issue with my camera & each time caused an entirely new problemThey have already had my camera in their possession for a total of weeksIt is not possible for me to be without my camera for an additional extended period of time without it causing a financial burden to meSending my camera back to Nikon is NOT an option, or I WILL loose incomeNikon has also made no effort to correct the problem they caused while making it convenient for meI don't understand why they would think that I would assume they would fix an issue for a THIRD time? When they couldn't get it right the two other timesUnless Nikon wants to reimburse me for any loss income then I would be willing to send my camera in or they can 100% guarantee that my camera will NOT be out of my possession for more than hrsMy reasonable resolution stands: 1.) please send payment for my to have a LOCAL camera shop repair my camera, so that can get back it back within 24hrs & not have a financial hardship 2.) send me a replacement camera 3.) refund the original purchase price of my camera so I can purchase a new one.I would also like to note that even though I had complained to Nikon about this issue & spoke with a service 'supervisor', not once did anyone get back to me about the problemI have had to pursue this entirely from my end, even after multiple requests to have someone from corporate or a branch manager contact meNikon has made NO effort to contact me or even care to contact me, thus proving they have no respect for their customersIf I didn't have thousands of dollars invested in my camera equipment I would sell it all & switch over to canon in a heart beatUnfortunately I can't financial do that, making me stuck with a company that disregards it's customersI am more than disappointed with Nikon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved pending receipt and verification of the item
Sincerely,
*** ***
Customer has been contacted and offered a discount coupon for good customer relations. This product is out of the service period and we no longer have parts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
I have sent the item right away, and it was delivered to Nikon*** tracking number ***.But they have NOT issued the refundStill, it is a very poor service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer's camera has been shipped overnight to arrive 11/**/15. We have contacted customer via email and provided a tracking number. We apologized for any incorrect shipping information the customer received originally
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait until the camera is returned and I can check to see if the sensor is clean and then everything will be ok.
Sincerely,
*** ***
Customer was contacted by emails on 2/** and 3/*We requested to see sample imagesHis equipment has been received and is presently being evaluated by our service department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have contacted the customer by email and sent a prepaid shipping label so she can send in her camera for a re-evaluation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again they ignored my requests and just copy and paste the same responseUntil I questions are answered I will not settle. Thank you Revdex.com for helping get these crooks on the same page.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As previously mentioned, my lens wasn't under any warranty, I sent it in for repairs AFTER following instructions on Nikon USA website which DID NOT alert me to any "grey market" or "import" exemptions where my lens would not be serviced I freely admit I knew no difference between grey market and Nikon USA products Instead, I'm out $for shipping, have no repairs, will be without my lens for weeks by the time I receive it back...not to mention the time I will lose shipping it again to someone who will hopefully fix it as advertised I would have no problems paying for shipping had repairs actually been completed I was misled by their website into thinking that my repairs would happen if I sent my lens in...(they will say I shouldn't have sent my lens in because it was grey market...and I did not know that until they told me they wouldn't fix it) and even though they have a legal disclaimer some where, they cannot argue that this should be understood by every consumer They have shown multiple times now they do not care to help me out...a long time nikon customer Through this I have learned they do not care that I didn't know the difference between a grey market camera, they would rather state their official response over and over and just waste time, rather than helping me I am a small town photographer and I recently had a client who accidentally printed a large photo without checking the crop...guess what, he contacted me and he was ***et Even though this mistake was made by him, I took care of him and spent my own money to fix the issue for him I did not have to do that but that's good customer service I have not received good customer service from Nikon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer has been contacted and offered a resolution and appears to be satisfied
This customer has been emailed on 6/**/and also called on 7/*/(a message was left for a call-back). We would like to obtain more information regarding the customer's issues with her cameras. A customer service contact phone number was provided as well. To date we have not
been contacted and not able to give any assistance at this time. Our Support phone number is ###-###-####
We have reached out to the customer via email on 4/**/We are unable to change the Nikon shipping policy and have given further direction to customer on how to receive this order or have it returned and then reorder with a new shipping address requiring signature for the package. Nikon
shipping policy - *** will make three attempts to deliver a
packageIf they can not deliver the package, it will be returned to us as
undeliverableThese orders can not be reshipped, and customer will be issued a
refund. A signature is
required for orders over $or if requested by the purchaser when the order
is placed
This product was not imported into the U.Sby Nikon IncIt was noted on the receipt provided by B&H Photo to the customer that this was an imported lens.As per B&H Photo (and clearly stated on their website) the repair and warranty is through B&H Photo and not the
manufacturer.Nikon policy regarding shipping is that it is the responsibility of the customer to pay shipping into Nikon for a repair
Revdex.com: I was contacted by NIKON this morningThey located a camera package identical to the one that was cancelled and processed the order at the same terms that were offered in FebruaryThe camera is being overnight shipped and should be delivered tomorrow, Mar *** I will
contact you again if this is not the case, otherwise, I consider this matter resolved to my satisfactionThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for bringing the customer's concern to our attentionPlease be advised we have contacted the customer, and we are have resolved the issueWe consider this matter closed
The customer has been contacted on 5/* and again on 5/*. A prepaid shipping label has been issued so he an send in his camera for a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My camera is used for 100% of my incomeI have already planned to be without my camera for one month, the entire month of AugustNikon had TWO chances to fix an issue with my camera & each time caused an entirely new problemThey have already had my camera in their possession for a total of weeksIt is not possible for me to be without my camera for an additional extended period of time without it causing a financial burden to meSending my camera back to Nikon is NOT an option, or I WILL loose incomeNikon has also made no effort to correct the problem they caused while making it convenient for meI don't understand why they would think that I would assume they would fix an issue for a THIRD time? When they couldn't get it right the two other timesUnless Nikon wants to reimburse me for any loss income then I would be willing to send my camera in or they can 100% guarantee that my camera will NOT be out of my possession for more than hrsMy reasonable resolution stands: 1.) please send payment for my to have a LOCAL camera shop repair my camera, so that can get back it back within 24hrs & not have a financial hardship 2.) send me a replacement camera 3.) refund the original purchase price of my camera so I can purchase a new one.I would also like to note that even though I had complained to Nikon about this issue & spoke with a service 'supervisor', not once did anyone get back to me about the problemI have had to pursue this entirely from my end, even after multiple requests to have someone from corporate or a branch manager contact meNikon has made NO effort to contact me or even care to contact me, thus proving they have no respect for their customersIf I didn't have thousands of dollars invested in my camera equipment I would sell it all & switch over to canon in a heart beatUnfortunately I can't financial do that, making me stuck with a company that disregards it's customersI am more than disappointed with Nikon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved pending receipt and verification of the item
Sincerely,
*** ***
Customer has been contacted and offered a discount coupon for good customer relations. This product is out of the service period and we no longer have parts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
I have sent the item right away, and it was delivered to Nikon*** tracking number ***.But they have NOT issued the refundStill, it is a very poor service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer's camera has been shipped overnight to arrive 11/**/15. We have contacted customer via email and provided a tracking number. We apologized for any incorrect shipping information the customer received originally
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait until the camera is returned and I can check to see if the sensor is clean and then everything will be ok.
Sincerely,
*** ***
Customer was contacted by emails on 2/** and 3/*We requested to see sample imagesHis equipment has been received and is presently being evaluated by our service department