Customer has been contacted on 6/**/15 and offered a resolution for her lens order. She stated to the representative she is satisfied with the resolution by Nikon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved becauseI did indeed buy the product via amazon.co.uk. I have been given the run around by Nikon Inc - the original response I got was "oh this promotion has expired", and now "oh it's not valid outside of the UK". Both responses are not acceptable because the retailer has to include terms and conditions on any promotional offer! Had they done that (putting either an expiry date or a valid only in country clause) we all would have been spared a lot of aggravation.I do apologise to the Revdex.com for wasting your time, but Nikon needs to hire better copywriters and they really need to rethink their business model, as appraently repeat custom is not at all valued by them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer was contacted by phone on 12/*/16 and offered a replacement scope. He appears to be satisfied with the resolution and a tracking number was sent to him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because ]
I have not received the replacement camera as of yet. I'd like to actually receive this replacement before closing this open case. I have shipped the camera I had back to them as requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reply from Nikon does not address the fact that the camera malfunctioned on its own. There is evidence which proves the camera malfunctioned prior to this issue, it was recently sent in for repair, when received back it was not fully repaired and following use of the camera it malfunctioned.The camera was touched by me "after" the camera malfunction (which is a warranted repair issue). Section of the warranty does address the fact that the camera in question "D610 Shutter Blades" Malfunctioned during use. As photographic proof indicates.3. This warranty does not apply to any defects or damage directly or indirectly caused by or resulting from the use unauthorized replacement parts and/or service performed by unauthorized personnel.The damage of the shutter blade happened while using the camera, damaged occurred during use without it being tampered with. This is what needs to be fixed by Nikon. The camera was not serviced by me but by a Nikon Authorized Service. I am continually patient during this process but what I feel like is happened and has been happening with this issue is that Nikon fully understands that the shutter blades of the camera D610 messed up. They understand this happened by defect. What I am disappointed in is that Nikon is charging to repair this camera issue, they are not acknowledging that the shutter blades did malfunction on their own, as photographic proof has indicated. But what I keep seeing is that Nikon is using my touching of the shutter blades, my desire to move the blade out of the way so I could continue to take photos. In doing this there might have been more damage to the shutter mechanism. But that does not negate the fact that shutter blades first of all defected and messed up during use. I would not have touched the sensor or the shutter blades if the camera in the first place was not defected in the shutter mechanism. What is even more annoying is how soon from repair this happened. I believe this defect is directly related to the repair the camera went through a couple weeks before. None of this is being acknowledged by Nikon. I believe Rachel is trying her best to help but than on the other hand not. The camera malfunctioned, this would be have been warranted repair, the fact that I touched it Nikon is trying to say I was servicing the camera and damaged it more. None the less the damage that occurred to the shutter mechanism happened while under warranty without being tampered with. The sensor is a different story I do not know how exactly it got scratched or damaged I do not care for this to repaired, but these shutter blades need to be repaired they broke while in use.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have reached out to the customer and resolved this matter
The customer has been contacted and offered a resolution for this issue. She appears to be satisfied.
Customer has been contacted on 6/**/15 and offered a resolution for her lens order. She stated to the representative she is satisfied with the resolution by Nikon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved becauseI did indeed buy the product via amazon.co.uk. I have been given the run around by Nikon Inc - the original response I got was "oh this promotion has expired", and now "oh it's not valid outside of the UK". Both responses are not acceptable because the retailer has to include terms and conditions on any promotional offer! Had they done that (putting either an expiry date or a valid only in country clause) we all would have been spared a lot of aggravation.I do apologise to the Revdex.com for wasting your time, but Nikon needs to hire better copywriters and they really need to rethink their business model, as appraently repeat custom is not at all valued by them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer was contacted by phone on 12/*/16 and offered a replacement scope. He appears to be satisfied with the resolution and a tracking number was sent to him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because ]
I have not received the replacement camera as of yet. I'd like to actually receive this replacement before closing this open case. I have shipped the camera I had back to them as requested.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reply from Nikon does not address the fact that the camera malfunctioned on its own. There is evidence which proves the camera malfunctioned prior to this issue, it was recently sent in for repair, when received back it was not fully repaired and following use of the camera it malfunctioned.The camera was touched by me "after" the camera malfunction (which is a warranted repair issue). Section of the warranty does address the fact that the camera in question "D610 Shutter Blades" Malfunctioned during use. As photographic proof indicates.3. This warranty does not apply to any defects or damage directly or indirectly caused by or resulting from the use unauthorized replacement parts and/or service performed by unauthorized personnel.The damage of the shutter blade happened while using the camera, damaged occurred during use without it being tampered with. This is what needs to be fixed by Nikon. The camera was not serviced by me but by a Nikon Authorized Service. I am continually patient during this process but what I feel like is happened and has been happening with this issue is that Nikon fully understands that the shutter blades of the camera D610 messed up. They understand this happened by defect. What I am disappointed in is that Nikon is charging to repair this camera issue, they are not acknowledging that the shutter blades did malfunction on their own, as photographic proof has indicated. But what I keep seeing is that Nikon is using my touching of the shutter blades, my desire to move the blade out of the way so I could continue to take photos. In doing this there might have been more damage to the shutter mechanism. But that does not negate the fact that shutter blades first of all defected and messed up during use. I would not have touched the sensor or the shutter blades if the camera in the first place was not defected in the shutter mechanism. What is even more annoying is how soon from repair this happened. I believe this defect is directly related to the repair the camera went through a couple weeks before. None of this is being acknowledged by Nikon. I believe Rachel is trying her best to help but than on the other hand not. The camera malfunctioned, this would be have been warranted repair, the fact that I touched it Nikon is trying to say I was servicing the camera and damaged it more. None the less the damage that occurred to the shutter mechanism happened while under warranty without being tampered with. The sensor is a different story I do not know how exactly it got scratched or damaged I do not care for this to repaired, but these shutter blades need to be repaired they broke while in use.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]