Morgan Properties Reviews (112)
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Morgan Properties Rating
Description: Apartments
Address: 2425 Canyon Blvd #110, Boulder, Colorado, United States, 80302
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The person can not be reached, this is the second time calling to discuss this issue Regards, [redacted]
[redacted] , Your August payment of 1,on August 4, was applied to your August rent, utilities and to the July 23, charge of $that was noted on the ledger (Posted to the wrong account in error, the money was posted to [redacted] and should have been posted to [redacted] )And not towards you five (5) day of rent which was charged on August 31, You were credit $to your account on June 1, in error which belonged to another resident, which had to be reversed off your account as explained by the leasing office to you, when it was explained that you were only charged days for June This was not charged until your final account audit was completed in AugustYes the Landlord did inform you of the short billing, but it was not charged to you until the Post Move out Audit in AugustNor did the Property Manger have the exact dollar amount of what was going to be charged or credited until that audit was completedYour current balance is correct at $All of this is shown on the attached ledger
I stayed with Friends and families on and off during this three week period I don't have any receipts because I couldn't afford to stay at the hotel during this periodPlease clarify what other documentation you requesting
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Morgan Properties have not answered any questions I have asked about the erroneous calculations of its ledger A claimed credit of (1317.40) for when the unit was re-rented in August 2015, NOT October 15,as still being claimed by Morgan Property The 'adjustment was made to the ledger on Oct15, I asked how was this number calculated the amount was not the rent amount, Morgan Property refuse to give a direct answer to a direct questionMorgan Property also did not renew lease for one year as their contract states ( created a fictitious claim of a month to month term for ten month WITHOUT any proof i.e my signature or written document agreeing to such as is required for ANY changes to a new leaseMorgan Property again elude to giving a direct answer to a direct questionAllow me to ask againWHERE is the signature or a written dispute by me that states 'I DO NOT want a one year lease' as was required by Morgan Properties if a tenant ( me ) disagree with the automatic one year renewalMorgan property again has not provided any proof to 'substantiate' its claims Morgan Property asserts, [redacted] Security Deposit of (1,070.00) was deducted from his balance back on July 31, A credit of (1,317.4) Thus leaving a balance of $3,824.03, (Attached) is a copy of [redacted] account ledger to validate Once again I asked a direct question and was not giving a direct answer to the question which was, Why was I charged times the rent fee for an alleged early termination when the lease agreement states it will be two months rent an answer was not given and ignored, WHY? I was given a one month credit of (1317.40) when Morgan Property's lost was mitigated, but yet I am still charged 'Three months rent' for mitigated lossMy deposit was falsely applied to 3-month rent charged for the so called early termination of lease, Please keep in mind zero proof was presented in the form my signature or a written statement of a request for an agreement other than the automatic renewed one year lease term.Morgan Property continues to ignore answering specific questions and presenting proof of what they claimThey continue to present a ledger that has calculation errors and gives an illusion of sound book keeping but entries are false The second lease is vital in proving their wrong doing this lease was to be automatically renewed as per Morgan Property contract for one year this would place me within correct time of departing from the unitMorgan Property can not present any REAL document that will stato a judge in small claims court.I refuse their offer on the above grounds and exercise my right to seek a feasible conclusion via small claims court Regards, [redacted]
To Whom It May Concern: My name is Nicole T [redacted] , and I am the Senior Property Manager for Kings Park Plaza Apartments where Ms [redacted] resides I have researched and confirmed with Ms [redacted] that all request have been responded to, and resolved Per our conversations with Ms [redacted] , the only remaining concern she had was scheduled drywall replacement in her daughter's closet We immediately scheduled her remaining request, and that was completed on 09/02/ On 09/06/2016, I personally followed up with Ms [redacted] , and she has responded that all items are completed to her satisfaction We have attached a copy of that completed work order, endorsed by her We also discussed the Smooth Move process that we do offer to our current residents who may request to transfer to other Morgan Communities She stated that she loves living at Kings Park due to location, and she denies a Smooth Move transfer at this time Ms [redacted] was given my contact information, to follow up with any additional questions or concerns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: According to their first paragraph in Morgan Properties response, this trusted inspected and determined from their inspection that the carpet was so discolored it needed replaced Was the carpet steam cleaned by the vendor then? Steam cleaning the carpet is a part of my lease agreement I'm sorry but is this carpet company psychic? There is no way for you to determine a stain will not come clean unless you attempt to clean the stain, the carpet If the carpet would have been cleaned and the stain removed this would have saved me $ There opinion of whether a stain will come out of the carpet is just that an opinion, especially since they have no idea what the stain was in the first place I signed a paper that said [redacted] would have their vendor steam clean the carpet not come inspect the carpet and determine whether to clean it or replace it Regards, [redacted]
September 28, Dear [redacted] ,I've received your letter in reference to the above complaint numberThe request for compensation was not denied solely because the incident occurred last December, but because there is no evidence that the resident could not reside in his home while the repairs were madeIt is our practice to make reasonable accommodations for residents if scheduled work would create an unlivable conditionIn this case there was no evidence that he could not reside in his home while repairs were madeMy decision was based on information provided by the technician who assisted the contractors with the repairsIt was my understanding that work was completed immediatelyIn reviewing the work order history for his home, each incident was completed within hours.Sincerely, Laurel H Regional Manager
I have spoken to Mr [redacted] and he understands that I did not put the forwarding address in correctlyWe are in the process of sending out a new check
We have had several capital projects going on within the community and give residents proper and ample notice with dates and times At times, we give date ranges as the contractors work varies from day to day We did have an issue with keys for certain homes and Kristin called residents to ask them to bring their keys to the office so that we can cut an accurate copy for the office The projects that require access to the resident's homes require 100% compliance but at no time have the calls or letters been threatening When we did the seal coat of the parking lot, we moved vehicles within the community and at our expense, not the residents Attached are copies of two of the letters that were sent to the residents
Our maintenance team informs the office of pets they observe in the apartment The management team sent letters to all residents who have not paid their pet fees and pet rent reminding them we are a pet friendly community however there are requirements (Letter attached) Also attached is page of the lease contract which states "No dogs, cats, birds, reptiles or other animals shall be permitted in the Apartment, even temporarily, without our prior written consent." Since, [redacted] has removed the pets there will not be a charge for them
[redacted] [redacted] [redacted] , On Friday, March 24, 06:AM Morgan Properties replied to [redacted] letter that in the month of January of this year he was unable to make his payment online [redacted] was advised that we have no reports of our online payment system failing in the month of January Morgan Properties also advised him that per the terms of his lease, he was responsible for making his payment in a timely manner, or would receive a late feeHe was given multiple options for making payment; placing it in the mail, the online portal that did work, paying it through a bill pay service like Walmart, or simply dropping off at the leasing office located onsite [redacted] stated that he issued two (2) checksOne check [redacted] for $2,and [redacted] *** for $2,Each check was to cover the equivalent of one month’s rentMorgan Properties forward him a copy of his accounting ledger, that showed all charges, credits and balancesThat his ledger did validate that Morgan Properties received his [redacted] *** in the amount of $2,and that is was deducted from his balance But that the funds from [redacted] *** in the amount of $2,was not receivedWe asked that he review his financial records, because [redacted] ***, dated January 31, in the amount of $2,was not form [redacted] but [redacted] and asked to verify if there was an error in giving this check from this account? Morgan Properties provided a [redacted] from the financial institution Morgan Properties does not understand why [redacted] thinks we did not want him to satisfy his account balance? If his check had sufficient funds, [redacted] account would have been cleared of all charges (Rent, Damage charges for his unit’s carpet and un-bagged garbage and debris down garbage chute & final utilities charges)This chute cleanup took hours w/ people to unclog/repair chute and bag his trash Morgan Properties reviewed [redacted] Move In documents, it was verified that he did not have any "Questionable" feelings about the apartment or of its carpet at the time on his move inHe moved in on June 1, [redacted] first Work Order request for repairs was on June 3, for a closet door was hard to close [redacted] had four (4) more work order requests during his tenure with MP, none of which were for carpet or garbage chute issuesMorgan Properties explained that we have never been his utilities service providerThat [redacted] provider had always invoiced their charges two months in arrearsThat he could review the account ledger we sent and he could verify that your move in was on June 1, Your first invoice for your utilities was on Aug1, for the timeframe of (6/1/to 6/15/2016)Sept's invoice was for (7/1/to 7/31/2016) and so onWe explained that we were not accepting his settlement demand and mailed back his check for $1,and did not receive a response back until this complaint Desired Outcome/Settlement: Morgan Properties also found peculiar that [redacted] acknowledged it was his attention to satisfy all his chargesTherefore, he submitted [redacted] totaling $4,530.00, for his outstanding balanceBut then when his second check bounced and returned for insufficient funds, he wanted to then dispute his charges he had thought were valid and offer a smaller settlement to get out of satisfying his original account balance Morgan Properties would like for [redacted] to resubmit a Certified check or money order for $2,265.00, as he intended to back in JanuaryTo clear his account balance and we will at that time update the three national credit agencies, that his account is paid in full ***Attached are copies of [redacted] Complete account ledgerIt shows all charges, credits, balances and that Morgan Properties received two (2) checks from [redacted] in the amount of $2,This shows it was his intention to validate all of his charges, by satisfying his balance in full as of February 1, It also validates that Morgan Properties did not receive payment from the second check due to insufficient funds [redacted] *** [redacted] *** [redacted] [redacted]
September 28, 2015Dear [redacted] ,I've received your letter in reference to the above complaint numberThe request for compensation was not denied solely because the incident occurred last December, but because there is no evidence that the resident could not reside in his home while the repairs were madeIt is our practice to make reasonable accommodations for residents if scheduled work would create an unlivable conditionIn this case there was no evidence that he could not reside in his home while repairs were madeMy decision was based on information provided by the technician who assisted the contractors with the repairsIt was my understanding that work was completed immediatelyIn reviewing the work order history for his home, each incident was completed within hours.Sincerely,Laurel HRegional Manager
From: [redacted] ***< [redacted] @***.com>Date: Wed, Dec 13, at 5:AMSubject: Complaint # [redacted] To: Info Good Morning,As of 12/12/2017, I spoke to a property manager at Northampton Apartments and was able to get something in writing that states the terms of our final charges as originally agreed uponTherefore, it would appear that we’ve reached a reasonable outcomeShould anything changes I will contact the Revdex.com again.Respectfully, [redacted] ***
No attempts have been made to call my office nor have I received any emails from [redacted] I can be reached via the contact info in my previous response, [redacted] or [redacted] @morganproperties.com Or [redacted] can leave a contact number and I'll gladly call him Thanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I guess I'm still confused In June, I see payments that I made totaling $ The charge for that month was $(6/1-6/25) When I paid my rent in August, I was told that I was undercharged in June and had a balance The property manager gave me the amount of that balance, which I paid at that time The amount I paid then was $1413.45, which was my $for August rent and $for my June balanceWhy didn't she mention an additional $if that's what I owed, was that information not available two months later? According your response, I should have owed $for the entire month of June, I paid 1087.28, which means I over-payed by $ Can you please clarify? Regards, [redacted]
December 6, 2017RE: [redacted] ***Bear, DE ***Acct# [redacted] Good morning Revdex.com,Please be advised that [redacted] was forward a copy of his final inspection report with pictures to substantiate the claims for damages He was charged for an addition power scrubbing that was required for his carpetThe stains & discoloration were beyond wear & tearHe was also forward the two invoice(s) to verify that there were cleanings done to the carpetsRegarding the first cleaning after his move in that he requestedMorgan Properties was under the impression that he was satisfied after the carpetingAs that there was no further Work Order request, stating he was not satisfied with cleaningOr that he wanted any additional cleaning done to the carpetingAs for his stating about his payment [redacted] is correct that on Friday Nov17, he made an online payment to clear his accountWe received his WEB Online payment from his bank/cu on Saturday Nov18thWhich was the same day our IT was updating our systemHis account was still transferred in error to NCACThey are our outside collection agency [redacted] then sent an email stating that he received a notice of transfer from NCACAnd that he was going to give a “Review on Best Business Bureau (Revdex.com) we will give you negativeIf you apologize for wasting our time we might think about it.” After verifying what had happenMorgan Properties did apologize for this accounting mishap, that we were unware of until his email Not because of [redacted] ’s possible negative rating reviewBut because we were in fault, of what had happened with his account.Morgan Properties gave confirmation that his final payment was received and shall serve as full satisfaction of the outstanding debt he hadWe notified his prior leasing office & NCAC that his account has been satisfied in full and that he and/or any guarantor are hereby discharged from all liability arising from his leaseAlso, that NCAC had closed his account and that no other collections action were takenIn an email response back, on Monday, December 4, 06:AM [redacted] acknowledged our apology on what happenedAnd he expressed appreciation that we informed him, this was a system errorAnd again, Morgan Properties apologizes to [redacted] for any confusion this may has caused him
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I do understand that Morgan Properties' response was not meant to be offensive, and I do wholeheartedly thank Morgan Properties for updating their language to acknowledge my marriageI accept the payment arrangement as outlined above I sincerely thank Morgan Properties for working with me to satisfy this outstanding debtI will forward payments via the same payment network I used to pay rentShould this be the incorrect place to pay per the payment arrangements, please do contact me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have reviewed the information presented forwarded (the delay in response is due the necessity to follow through with the Property Manager; however, it is inappropriate legally to have communication with an employee while out on FMLA)Nonetheless, the Residential Lease Agreement does provide for an opportunity for our Residents to choose to terminate their lease prior to the expiration date by providing a day written notice and satisfying two months Liquidated Damages equal to two months of the current lease rate As stated, the Residents were currently in a new lease term and they did take the proper steps to terminate the lease at their discretion in accordance with the terms of the lease At no time, is [redacted] advertised as a non-smoking community and therefore, the Residential Lease Agreement along with the Rules and Regulations does not outline any provisions with regards to a smoking policy at this community Although we can not disclose specifics of the communications that would have occurred with the Residents in the surrounding apartments; however, as a management practice we do communicate concerns that our brought to our attention to other leaseholders and we may provide alternative/suggestions for preventative measures for them to consider as a courtesy to other neighbors This applies to many situations in "community living" not just what is outlined in this particular incident However, in situations such as this where it is not a violation of the Residential Lease Agreement and/or Rules of the community, the suggested disciplinary action is unwarranted and as Management we cannot force a behavior With regards to the late fee, it was systematic error and once brought to our attention the correction was made It was not specific to the individuals in this incident and certainly not a recourse to the residents giving notice The residents were instructed to provide confirmation from their financial institution that they incurred additional fees due to the error as we would consider assisting with these expense providing we had the documentation form the bank; the documentation was never presented forward Again, this is the same practicing measures we would take for any resident in a similar situation [redacted] *** and Morgan Properties did comply with the terms of the Residential Lease Agreement and the legal practices governed by the lease and Landlord/Resident relationship as the lease was terminated at the request of the residents