Morgan Properties

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

To Whom It May Concern:This response is in reference to the complaint made by [redacted] *** [redacted] was issued a renewal on 08/10/that generated a renewal to him that quoted incorrect amounts The renewal offer actually lowered his rent, instead of increasing his rent His base rent was $1039, and the renewal offer went out with an error of $ [redacted] inquired and accepted the lower renewal, and was immediately made aware that it was issued in error.We have corrected the renewal offer, and have had many discussions with [redacted] *** Currently, we offered him a renewal less than the correct amount of the $1039, and negotiated a renewal of $that he has accepted for a month lease.We are currently pending the execution of [redacted] ***'s signature on our new lease agreement.Please let us know if you have any additional questions

Morgan Properties still disputes the assertions made in the customer's rejection, and stands by its initial settlement from March 8, We also dispute his claim that our offer does NOT reflect the deposit being rightfully applied [redacted] Security Deposit of (1,070.00) was deducted from his balance back on July 31, A credit of (1,317.4) for when his unit was re-rented was deducted back on Oct15, Thus leaving a balance of $3,824.03, (Attached) is a copy of [redacted] account ledger to validateMorgan Properties reserves the right to withdraw the offer that was offered in our prior response Morgan Properties has answered and provided document showing the status of [redacted] Now we advises [redacted] to consult an attorney and to have the attorney contact the Morgan Propeties's collection department, who will immediately put the customer's attorney in contact with the landlord's attorneyThank you

Morgan Properties did receive notice from [redacted] that she received a letter stating that her account was sent to collectionsAfter reviewing her account and the status with the outside collection agency, Morgan Properties did reply back to [redacted] and apologizeShe was advised that she did agree to the payment arrangement and did make the first payment of the agreementThat it was an error on our part that her account went active with the collection agencyIt was deactivated and it was verified that nothing has been reported to any of the National Credit BureausWe express our appreciation her making her payment and for understanding this mishap On Feb 4, [redacted] acknowledged our apology and thanked us for clearing up what had happened Andre' *B [redacted] Collections Administrator | Morgan Properties

Dear Revdex.com Administrator,We appreciate you bringing this to our attentionWe are addressing this issue by providing this resident with a credit of $to her account for the month of November's rentPlease feel free to let us know if you have any questionsSincerely,Marcia E [redacted] Senior Property Manager [redacted] ***The [redacted]

The dates of service for the repairs to [redacted] 's sink were communicated to her in advance but no specific time was given to her The repairs had to be completed by one of our vendors so we cannot give specific times because we do not control their employees schedules When *** [redacted] s called and spoke with our regional manager, T.JN***, her unit was already assigned out and we could not provide her with an exact time her work would be completed There were multiple assignments given to the vendor and we had no way of knowing when they would arrive to her home This was explained to [redacted] s and this is also why we generally don't give specific times to residents when service repairs will be made She was informed that the work would be completed on the scheduled date as promised by 5pm The work was completed at approximately 2:pm and the regional manager followed up with her to let her know that the repairs were completed If you have any further questions, you can email me directly at [redacted] @morgan-properties.com or give me a call at [redacted] Thanks

December 8, 2015To whom it may concern,This letter is in response to the Revdex.com complaint, ID number *** dated November 30, 2015.According to the letter received, there are three items in which you are requesting to have rectifiedThe following shows the close of all items as
of December 3, 2015.1) Dishwasher that was not working has been replaced.2) Kitchen drawer that was stuck has been repaired and in working condition.3) Bathroom vanity that was not functioning properly was repaired and in Working Condition.To date, all items that have been requested have been fulfilledIf you have any further questions, please feel free to contact us at the information above.Sincerely,Alexandra M***, CAM Property Manager | Morgan Properties

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** *** ** *** *** complaint against Morgan Properties, she has left a few details out*** *** received a Move Out Statement from Morgan Properties stating damaged charges
The two main concerns in regards to the charges were the pro rate replace carpet & seal floors*** *** was also forward a copy of the final inspection with pictures to substantiate the claims for damages, along with the invoice(s)First *** *** stated in an email reply on Friday July 7, that:“Moreover, if their only substantial argument for replacing the carpet is that there was damage done by a cat, I expect that to be removed from the statement as I just stated that we did not own a cat.”However, on the inspection report she made comments stating “We rescued a stray cat in the community for roughly 2-weeks before finding it a home… I am unsure why this is even noted as damaged done to the “apartment entrance “considering we did NOT have any animals there permanently.”We explained that the law imposes on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when she moved inAlso, the tenant is responsible for any damage caused by his/her negligenceReasonable (wear and tear) is defined as unavoidable deterioration in the dwelling and its fixtures resulting from useAlso, as per the *** *** (wear and tear) is defined as "broom clean"Additionally, we explained, that the stray cat was not reported to the leasing office as per their leaseEven though it was a nice gesture to take the cat inBut it was a breach of your leasing agreement as that she did not report nor sign a Pet Addendum for this cat as per the requirements of the leaseWe then informed her that as urine sits and decomposes, it becomes more alkaline and more corrosive and eventually you have the equivalent of undiluted ammonia burning through woodIt is required by *** *** *** *** *** *** if the detection of urine is found through a carpet inspection, over wooden floorsIt is the requirement to have to sub-flooring resealedIn regards to the damage to one of the doorsThe property manager informed us that it was damaged because, *** busted the door down because her male roommate *** *** was somehow involved in child pornography per *** - this would not be the fault of Morgan PropertiesBut we did contact the agent from *** to pay for the doorThey stated they would not, so the charge for the door was forward to *** *** and her roommates.*** *** also partially contested the damage charge for the vertical blinds and requested that the mini blinds charge be removedThese charges were removed since we had no photos of them to substantiate the ($40: $for blinds & $for labor) damage claim. Desired Outcome/Settlement: That *** *** live up to the terms of their leasing agreementFirst, they breached their lease by having a stray cat in the unit & did not inform the leasing office as requiredSecondly, the animal caused damage in the unit and that per the agreed upon terms of their lease & to the regulations of the *** *** *** * *** *** *** *** *** *** *** regulationsAll damage charges that they received were valid per these agreed upon termsCopies of their Lease, final inspection with pictures to substantiate the claims for damages was givenAlong with their invoice of when the carpet was installed prior to their move in and after their move outA copy of their carpet addendum signed by *** *** *** *** * *** *** agreeing to the terms that the lifespan of the carpet was yearsThat they would be responsible for excess (wear and tear) that include stains & pet damageAlso, that the average cost to replace a carpet was between $and $depending on the size of the unitAttached are these documentsThey need to make arrangements to satisfy their balance.Andre' DB***
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The check was mailed on 04/29/

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to point out that the business response is not accurate as we were not advised of the day refund timeframeAs stated in my original complaint, a majority of our communication went unansweredWe are satisfied in that we did indeed receive our refund, however, it was a battle to receive itWe feel that without the Revdex.com complaint and having reported Morgan Properties to our bank, we would not have received our refundI encourage all people who conduct business with Morgan Properties to keep all documentation and get everything in writing to avoid the issues that we have experienced
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The new property manager Jennifer personally reached out to me herself and took care of my concernsI am happy she is here nowI look forward to the changes she will make to better our residencyShe went above and beyond without a second thought and I really appreciated finally having someone who cared about my concerns.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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*** *** *** *** We have reviewed the response from Morgan properties and find it incorrect as followsThe second check we wrote to Morgan properties from the ** account Had sufficient funds according to our bank statements and recordsMorgan properties is incorrect in saying soThey flat out failed to deposit the check. *** *** *** was in charge of making the monthly payments via the computer, and lives in *** It would be problematic for her to simply "drop a check in the lobby mailbox" as Morgan properties statesShe is a Software and computer engineer and has records of the "Morgan Website" not accepting paymentWe tried several times to reach the management in Franklin Lakes to resolve this issue, but it seems Morgan Properties was having a very large staffing and turnover issue with its employees at the timeWe do not accept the service charge for that reason. Morgan properties has also failed to provide proof of the "Garbage issue" and if it takes two hours for two people to "Clear the Chute" as they proport, they may want to look into better helpWe will not accept that charge. As far as our deduction For the utilities, it was our error.Be advise that Morgan Properties has not returned our settlement check in the amount of $1,as they have claimed.We therefore revise our final settlement as follows: We receive written confirmation as to the withdrawal of this matter from collections along with a "No Negative Impact on credit Rating" confirmationWe are returned the check they claim they returned to usA final settlement check will be issued within business days of receipt of items and as follows: Second Months Termination Fee: $ 2,265.00Minus our full security deposit -($ 250.05)Minus our late fee of January -($ 226.50) Total and Final settlement $ 1,788.45 We will agree to send this check as a bank check and absorb those costs. I hope Morgan properties agrees to this final settlement as it will be foolish on their part to continue this dispute *** *** ***
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Hello *** *** Thank you for your communication. We have followed through with the replacement of your washing machine. An attempt was made to replace your padding, but our vendor reported he was turned away. He was told you wanted new carpeting. However, based on
inspection of the home new carpet is not warranted at this time. If allowed we would like to complete the service to your home by installing new padding, securing and completing a final deep cleaning of your carpetIn regards to your security deposit, it will be assessed after the move out inspection of your day vacateIf you have any questions, we can be contacted at ###-###-####.Thank you, Goslyn R*** , AHMProperty ManagerThe Townhomes at *** ***| Morgan PropertiesSarrington Circle | Windsor Mill, MD 21244P ###-###-#### | F ###-###-####***@morganproperties.com | www.morganproperties.com

December 8, To whom it may concern,
This letter is in response to the Revdex.com complaint, ID number *** dated November 30, According to the letter received, there are three items in which you are requesting to have rectifiedThe following
shows the close of all items as of December 3, 2015.1) Dishwasher that was not working has been replaced.2) Kitchen drawer that was stuck has been repaired and in working condition.3) Bathroom vanity that was not functioning properly was repaired and in Working Condition.To date, all items that have been requested have been fulfilledIf you have any further questions, please feel free to contact us at the information aboveSincerely,
Alexandra M***, CAM
Property Manager | Morgan Properties

We have reviewed the information presented forwarded (the delay in response is due the necessity to follow through with the Property Manager; however, it is inappropriate legally to have communication with an employee while out on FMLA)Nonetheless, the Residential Lease Agreement does provide
for an opportunity for our Residents to choose to terminate their lease prior to the expiration date by providing a day written notice and satisfying two months Liquidated Damages equal to two months of the current lease rate. As stated, the Residents were currently in a new lease term and they did take the proper steps to terminate the lease at their discretion in accordance with the terms of the lease. At no time, is *** *** advertised as a non-smoking community and therefore, the Residential Lease Agreement along with the Rules and Regulations does not outline any provisions with regards to a smoking policy at this community. Although we can not disclose specifics of the communications that would have occurred with the Residents in the surrounding apartments; however, as a management practice we do communicate concerns that our brought to our attention to other leaseholders and we may provide alternative/suggestions for preventative measures for them to consider as a courtesy to other neighbors. This applies to many situations in "community living" not just what is outlined in this particular incident. However, in situations such as this where it is not a violation of the Residential Lease Agreement and/or Rules of the community, the suggested disciplinary action is unwarranted and as Management we cannot force a behavior. With regards to the late fee, it was systematic error and once brought to our attention the correction was made. It was not specific to the individuals in this incident and certainly not a recourse to the residents giving notice. The residents were instructed to provide confirmation from their financial institution that they incurred additional fees due to the error as we would consider assisting with these expense providing we had the documentation form the bank; the documentation was never presented forward. Again, this is the same practicing measures we would take for any resident in a similar situation. *** *** and Morgan Properties did comply with the terms of the Residential Lease Agreement and the legal practices governed by the lease and Landlord/Resident relationship as the lease was terminated at the request of the residents

Attn: *** ***
Below is a list of what has occurred since I filed the complaintI feel as if the company is not taking the complaint seriously and is still using excuses not to begin the repairs.8/31/at 3:AJ called b/c he said he received a call from corporateHe once again again advised he was on vacation which he said weeks ago when he came and leftHe said he thought his other guys would do the work since he is the supervisorand was on vacationI inquired if I needed to be there to have the work completed because they have a copy of the keys and have been in my apartment when I was not homeHe advised he did not need me theirI reiterated I was in Dale City on bed restI advised I should be home ThursdayHe advised he would come by to get my original key to make to proper duplicate.9/1/Due to my surgery and bed rest I sleep a lotI awoke to missed calls at 2:and 3:21. I was finally able to be transported around 11pmI arrived to just a locked bottom lock,when I locked the top and bottom Sunday, and the picture of the work order on my door.It clearly states it is ok to enter, also only has of my issues from a list of issues and it's as if you are only responding to a Revdex.com complaint not a list of issues I sent back on 8/8/2016. My greatest problem is my apartment has been empty for approximately a weekYou wait until I am back on bed rest to come work in my apartment!!Below are pictures of some of the actual issues. Thank-you,*** ***Sent from my ***

A refund of $was processed on 10/20/16, you should receive this check within the next week via mail. This amount represents refund of your full deposit, less rent for one day in the amount of $for one days rents. Your lease expired on 10/5/16, however, keys were not returned
until 10/6/16. The Landlord Tenant Code provides for a landlord to charge double rent per day ($in this case) for any days in which keys are not returned after the scheduled move out date. Please advise if there are any additional concerns, but I believe this matter has already been resolved

From: *** ***Date: Wed, Sep 21, at 2:PMSubject: Complaint #***To: [email protected] whom it may concern,My name is *** *** and I filed this complaint on Monday, September 21st. Today, the manager from the leasing office
contacted me and we worked through my issue and came to a peaceful resolution where we are both happyI would like for the complaint to be considered solved/closed.Thank you very much, *** ***

Good morning Revdex.com,From 12/13/to 1/10/*** *** & *** *** were on the lease for uni* *** at *** *** ApartmentsOn November 26, they issue a written (60) sixty days notice also that she was giving *** *** full responsibility of the
residence effective Dec4, to Dec*** *** returned her key to the unit & mailbox and also acknowledges that lease was still in her name and that it was not to be renewed after Dec4, *** *** did not provide a forwarding address with her notice.On December 8, Morgan Properties sent a acknowledgment of receiving their written (60) sixty days notice back on November 2016.It explained that they would be held responsible until January 2017, which was days from their notice to vacateBut their official move out date was January 10, 2017.After the notice given by *** *** back on Nov26, Morgan Properties did not hear from her until March 2, When she contact us asking for a copy of her final Move Out Statement and instruction to pay onlineWe advised her that the Move Out Statement was mailed back on Feb 22, to a address *** *** had on her Forwarding address form she gave at the time of her vacating the unitPer their Move Out Statement their balance owed was $3,and their due date was March 10, Morgan Properties also offered to extend their due date and provide payment arrangement to assist with satisfying their outstanding balanceThis was offered after we verified that *** *** did provide a forwarding address only for herselfThere was an error on Morgan Properties part in by which the forwarding address was not changed in our system by the leasing officeThe Move Out Statement was mailed to their prior apartment addressIn which it still should have reach both of them as they are instructed to give the postal service their forwarding addressesMorgan Properties is not sure as to why *** *** claims that we are “trying to affect my credit when the final bill was not sent to me nor my friend” or “when she was trying to set payment arrangements no is respond by phone but when she emails them they are telling lies and falsifying documents”.Morgan Properties replied back to both *** *** and *** ***s emails timelyA payment arrangement and extension was offer via email and was never replied back to if it was going to be accepted or not? Attached is that email chain from *** *** and us showing we received no reply to the payment arrangement?Also attached are their Resident Add on Addendum, Renewal Notice form, the Notice to Vacate Notice from *** ***, Morgan Properties’ Notice to Vacate Acknowledgment letter, their itemized Move Out Statement, Final utilities invoice & Final Move Out Inspection reportOn March 10, *** *** & *** *** account was transferred to out outside collections, as they were previously informed that this would occur if they did not pay their balance in full or make a payment arrangements. That their outstanding balance maybe reported to the three National Credit BureausThis is standard procedure for the collectionsEven with this they are given an additional thirty days from the date they are notified of the transfer of their account by our outside collections, before any reporting to the three National Credit Bureaus is doneDesired Outcome: Morgan Properties is that *** *** & *** *** to contact NCAC our outside collections directly at *** to make arrangements to satisfy their outstanding balance of $3,in a timely manner. Andre' *B***Collections Administrator | Morgan PropertiesClubhouse Road | King of Prussia, PA (Office) ###-###-#### | (EFax) ###-###-#### ***@morgan-properties.com | www.morgan-properties.com