Morgan Properties

We have reviewed the information presented forwarded (the delay in response is due the necessity to follow through with the Property Manager; however, it is inappropriate legally to have communication with an employee while out on FMLA). Nonetheless, the Residential Lease Agreement does...

provide for an opportunity for our Residents to choose to terminate their lease prior to the expiration date by providing a 60 day written notice and satisfying two months Liquidated Damages equal to two months of the current lease rate.  As stated, the Residents were currently in a new lease term and they did take the proper steps to terminate the lease at their discretion in accordance with the terms of the lease.   At no time, is [redacted] advertised as a non-smoking community and therefore, the Residential Lease Agreement along with the Rules and Regulations does not outline any provisions with regards to a smoking policy at this community.   Although we can not disclose specifics of the communications that would have occurred with the Residents in the surrounding apartments; however, as a management practice we do communicate concerns that our brought to our attention to other leaseholders and we may provide alternative/suggestions for preventative measures for them to consider as a courtesy to other neighbors.  This applies to many situations in "community living" not just what is outlined in this particular incident.   However, in situations such as this where it is  not a violation of the Residential Lease Agreement and/or Rules of the community, the suggested disciplinary action is unwarranted and as Management we cannot force a behavior.  With regards to the late fee, it was systematic error and once brought to our attention the correction was made.   It was not specific to the individuals in this incident and certainly not a recourse to the residents giving notice.  The residents were instructed to provide confirmation from their financial institution that they incurred additional fees due to the error as we would consider assisting with these expense providing we had the documentation form the bank; the documentation was never presented forward.    Again, this is the same practicing  measures we would take for any resident in a similar situation.  
[redacted] and Morgan Properties did comply with the terms of the Residential Lease Agreement and the legal practices governed by the lease and Landlord/Resident relationship as the lease was terminated at the request of the residents.

The dates of service for the repairs to [redacted]'s sink were communicated to her in advance but no specific time was given to her.  The repairs had to be completed by one of our vendors so we cannot give specific times because we do not control their employees schedules.  When [redacted]...

[redacted]s called and spoke with our regional manager, T.J. N[redacted], her unit was already assigned out and we could not provide her with an exact time her work would be completed.  There were multiple assignments given to the vendor and we had no way of knowing when they would arrive to her home.  This was explained to [redacted]s and this is also why we generally don't give specific times to residents when service repairs will be made.  She was informed that the work would be completed on the scheduled date as promised by 5pm.  The work was completed at approximately 2:30 pm and the regional manager followed up with her to let her know that the repairs were completed.  If you have any further questions, you can email me directly at [redacted]@morgan-properties.com or give me a call at [redacted].  Thanks

September 28, 2015
Dear [redacted],I've received your letter in reference to the above complaint number. The request for compensation was not denied solely because the incident occurred last December, but because there is no evidence that the resident could not reside in his home...

while the repairs were made. It is our practice to make reasonable accommodations for residents if scheduled work would create an unlivable condition. In this case there was no evidence that he could not reside in his home while repairs were made. My decision was based on information provided by the technician who assisted the contractors with the repairs. It was my understanding that work was completed immediately. In reviewing the work order history for his home, each incident was completed within 24 hours.Sincerely,
Laurel H. 
Regional Manager

September 28, 2015Dear [redacted],I've received your letter in reference to the above complaint number. The request for compensation was not denied solely because the incident occurred last December, but because there is no evidence that the resident could not reside in his home while the repairs...

were made. It is our practice to make reasonable accommodations for residents if scheduled work would create an unlivable condition. In this case there was no evidence that he could not reside in his home while repairs were made. My decision was based on information provided by the technician who assisted the contractors with the repairs. It was my understanding that work was completed immediately. In reviewing the work order history for his home, each incident was completed within 24 hours.Sincerely,Laurel H. Regional Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

From: [redacted]<[redacted]@[redacted].com>Date: Wed, Dec 13, 2017 at 5:23 AMSubject: Complaint #[redacted]To: Info <[email protected]>Good Morning,As of 12/12/2017, I spoke to a property manager at Northampton Apartments and was able to get something in writing that states the terms of...

our final charges as originally agreed upon. Therefore, it would appear that we’ve reached a reasonable outcome. Should anything changes I will contact the Revdex.com again.Respectfully,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I guess I'm still
confused.  In June, I see payments that I made totaling $735.83.  The
charge for that month was $687.50 (6/1-6/25).  When I paid my rent in
August, I was told that I was undercharged in June and had a balance.  The
property manager gave me the amount of that balance, which I paid at that time.
 The amount I paid then was $1413.45, which was my $1084 for August rent
and $351.45 for my June balance. Why didn't she mention an additional $180 if that's what I owed, was that information not available two months later?  According your response, I should
have owed $905.65 for the entire month of June, I paid 1087.28, which means I
over-payed by $181.63.  Can you please clarify? 
Regards,
[redacted]

Morgan
Properties did receive notice from [redacted] that she received
a letter stating that her account was sent to collections. After reviewing her
account...

and the status with the outside collection agency, Morgan
Properties did reply back to [redacted] and apologize. She was
advised that she did agree to the payment arrangement and did make the first
payment of the agreement. That it was an error on our part that her account
went active with the collection agency. It was deactivated and it was
verified that nothing has been reported to any of the National Credit Bureaus. We
express our appreciation her making her payment and for understanding this mishap.
On Feb 4, 2016 [redacted] acknowledged our apology and thanked us for
clearing up what had happened.
 
Andre' *. B[redacted]
Collections Administrator | Morgan Properties

To Whom It May Concern:This response is in reference to the complaint made by [redacted].  [redacted] was issued a renewal on 08/10/2016 that generated a renewal to him that quoted incorrect amounts.  The renewal offer actually lowered his rent, instead of increasing his rent.  His base...

rent was $1039, and the renewal offer went out with an error of $689.  [redacted] inquired and accepted the lower renewal, and was immediately made aware that it was issued in error.We have corrected the renewal offer, and have had many discussions with [redacted].  Currently, we offered him a renewal less than the correct amount of the $1039, and negotiated a renewal of $876 that he has accepted for a 14 month lease.We are currently pending the execution of [redacted]'s signature on our new lease agreement.Please let us know if you have any additional questions.

Since May 23, 2016 up until today June 15, 2016 we have been in contact with [redacted]. She was provided a copy of her Resident Ledger it shows all charges, credits and balances. It showed [redacted] that her Security deposit and Deposit interest credit were deducted from the account on the 30th of...

April 2016. Attached is a snap shot of [redacted]’s Resident Ledger from Dec. 1, 2015 through her move out April 30, 2016.It also validated there her charges for her utilities will billed by two months in arrears from the time she moved in. The ledger showed that as of April her move out month that her April’s rent was due and that she would being taking care of her Water / Sewer charges and Service Fees for the time frame of (2/1/2016 to 2/29/2016). [redacted] was invoiced for the time frame of (3/1/2016 to 3/31/2016), also for the time frame of (4/1/16-4/30/16) which was for her final Water / Sewer charges.As of Tuesday, June 07, 2016 10:16 AM I personally started to have conversations with [redacted] and there was no mention of her prior concern with her utilities charges or in regards to how her Security deposit was applied. At that time there was an issue of how she was to make her payment. She was provided instructions to our payment website and how to make the payment. I was under the impression those concerns where satisfied, especially since she then replied back:-----Original Me[redacted]ge----- From: "[redacted], [redacted]" <[redacted]> Sent: Tuesday, June 7, 2016 10:21am To: "'[redacted]@morgan-properties.com'" <[redacted]@morgan-properties.com> Subject: RE: [redacted]Thank you so much for contacting me back. I do not have a problem with paying at all I was just concerned that I agreed upon a set date and did not feel that I was given an opportunity to make my payments.I have the payment information from Morgan properties to pay online through the payment service network.com. Is that the service I will be making my payments to or the collections agency??? Again I will be making my payment on June 15th I just want to be clear on where the payments should be sent to so that my credit is not impacted? She was also informed to disregard a notice she received in error. [redacted] replied back to that email with:-----Original Message----- From: "[redacted], [redacted]" <[redacted]> Sent: Tuesday, June 7, 2016 11:01am To: "'[redacted]@morgan-properties.com'" <[redacted]@morgan-properties.com> Subject: RE: [redacted]Thank you very much I really appreciate it :) I will make payments through [redacted] That was that last contact with [redacted] until today when she informed us that the payment website we use could not find her in their system. I provided alternate instructions for [redacted] to allow Morgan Properties to run her payment manually. That was today Tue, Jun 14, 2016 at 1:55 pm, and again there was nothing mention to me about [redacted] still having any concerns in regards to her utilities charges or how her Security deposit was applied.

I have been trying to contact morgan properties collection department for 2 + years now . I have left numerous messages and never no returned call

This company does not respond to tenant requests for maintenance. I am dealing with a broken down bathroom that is accumulating mold. I have been brushed off multiple times and told it's going to be fixed, but it never happens. I am beyond upset at this point and am about to take legal action.