Morgan Properties

Re: [redacted]Acct #: [redacted]Revdex.com CASE#: [redacted]Good morning Revdex.com,[redacted] was a resident of Morgan Properties / [redacted] Apartments from Sept. 29, 2013 until July 31, 2015. A Pre-Termination charge was applied to his account as his lease did not expire until June...

28, 2016.A Move-Out Statement with an itemized breakdown was mailed to [redacted] Aug. 20, 2015. It showed all charges and balance after their Security deposit was deducted.  [redacted] Security deposit was deducted from the account balance on the 31st of July 2015. It also explained to him that if his remaining balance was not paid in full by the due date of September 7, 2015 Morgan Properties would forward the account balance to an outside collection agency. Morgan Properties did so after not receiving the balance or request for a payment arrangement.We did not hear from him but his attorney a one [redacted] on Tue, Oct 13, 2015 at 11:28 am. He requested explanation of how [redacted]’s Security Deposit was applied and pictures of the damages Morgan Properties said [redacted] caused. We sent the lawyer a copy of [redacted]’s ledger that showed all charges, credits and balances. Also we sent [redacted] pictures that showed why [redacted] was charged for damages. [redacted]’s account ledger was adjusted. Morgan Properties deducted a credit in the amount of $ (1,317.48), as that his prior unit was re-rent on Oct. 15, 2015. This reduces his outstanding balance to $ 3,884.63. Attached are pictures to substantiate the claims for damages. A snapshot of Morgan Properties Purchase Order directory where you can see that the carpet was ordered on Sept. 23, 2013 before his move in date of Sept. 29, 2013. In addition are the copies of the invoices for the carpet. The first one says Oct. 10, 2013 which per our vendor was the date they billed Morgan Properties and The second one if the invoice, for the carpet replacement after [redacted] moved out of the unit. [redacted] was charged for full price of the carpeting since he received brand new carpets at the time of his move in. Desired Outcome/Settlement: Morgan Properties would like [redacted] to take responsibility for the remaining portion of his unpaid rent, Rent late Charge, his unpaid utilities for the timeframes of (5/23/2015 to 6/22/2015 and 06/23/2015 to 07/31/2015), his Pre-Termination Fee for breaking his lease early, his damage charges and court fees. In all [redacted] outstanding balance $3,884.63 which was transferred to our outside collection agency. This debt has been reported to the three National Credit Bureaus and if [redacted] would like to have these trade lines remove. He will need to make arrangements to satisfy his total balance.[redacted] There are an additional (36) that show the damage done to [redacted]'s prior apartment (disposal of furniture, drywall repair, damaged front door & more carpets photos). Your respond to complaint only allowed for (4) attachments. So we forward the prior to [redacted]'s move in carpet install invoice & Purchase Order , the carpet invoice after, and one photo showing the stains carpet in the dinning room.Andre' *. B[redacted]Collections Administrator | Morgan Properties[redacted] | King of Prussia, PA [redacted] (Office) ###-###-#### | (EFax) ###-###-#### [redacted]@morgan-properties.com | www.morgan-properties.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Morgan Properties have not answered any questions I have asked about the erroneous calculations of its ledger.  A claimed credit of (1317.40) for  when the  unit was re-rented  in August 2015, NOT October 15,2015 as still being claimed by Morgan Property.  The 'adjustment was made to the ledger  on Oct. 15, 2015. I asked how  was this number calculated the amount was not the rent amount, Morgan Property refuse to give a direct answer  to a direct question. Morgan Property also did not renew lease for one year as their contract states ( created a fictitious claim of a month to month term for ten month WITHOUT any proof i.e my signature or written document agreeing to such as is required for ANY changes to a new lease. Morgan Property again elude to giving a direct answer to a direct question. Allow me to ask again. WHERE is the signature or a written dispute by me that states 'I DO NOT want a one year lease' as was required by Morgan Properties if a tenant ( me ) disagree with the automatic one year renewal. Morgan property again has not provided any proof to 'substantiate' its claims.      Morgan Property asserts, [redacted] Security Deposit of (1,070.00) was deducted from his balance back on July 31, 2015. A credit of (1,317.4)  Thus leaving a balance of $3,824.03,  (Attached) is a copy of [redacted] account ledger to validate.  Once again I asked a direct question and was not giving a direct answer to the question which was, Why was I charged 3 times the rent fee for an alleged early termination when the lease agreement states it will be two months rent an answer was not given and ignored, WHY? I was given a one month credit of (1317.40) when Morgan Property's lost was mitigated, but yet I am still charged 'Three months rent' for mitigated loss. My deposit was falsely applied to 3-month rent charged for the so called early termination of lease, Please keep in mind zero proof was presented in the form my signature or a written statement of a request for an agreement other than the automatic renewed one year lease term.Morgan Property continues to ignore answering specific questions and presenting proof of what they claim. They continue to present a ledger  that has calculation errors and gives an illusion of sound book keeping but entries are false.  The second lease is vital in proving their wrong doing this lease was to be automatically renewed as per Morgan Property contract for one year this would place me within correct time of departing from the unit. Morgan Property can not present any REAL document that will stand-up to a judge in small claims court.I refuse their offer on the above grounds and exercise my right to seek a feasible conclusion via small claims court. 
Regards,
[redacted]

We have had several capital projects going on within the community and give residents proper and ample notice with dates and times.  At times, we give date ranges as the contractors work varies from day to day.  We did have an issue with keys for certain homes and Kristin called residents...

to ask them to bring their keys to the office so that we can cut an accurate copy for the office.  The projects that require access to the resident's homes require 100% compliance but at no time have the calls or letters been threatening.  When we did the seal coat of the parking lot, we moved vehicles within the community and at our expense, not the residents.  Attached are copies of two of the letters that were sent to the residents.

Attn: [redacted]
Below is a list of what has occurred since I filed the complaint. I feel as if the company is not taking the complaint seriously and is still using excuses not to begin the repairs.
8/31/2016 at 3:48 AJ called b/c he said he received a call from corporate. He once again again advised he was on vacation which he said 2 weeks ago when he came and left. He said he thought his other guys would do the work since he is the supervisorand was on vacation. I inquired if I needed to be there to have the work completed because they have a copy of the keys and have been in my apartment when I was not home. He advised he did not need me their. I reiterated I was in Dale City on bed rest. I advised I should be home Thursday. He advised he would come by to get my original key to make to proper duplicate.
9/1/2016. Due to my surgery and bed rest I sleep a lot. I awoke to 2 missed calls at 2:45 and 3:21.  I was finally able to be transported around 11pm. I arrived to just a locked bottom lock,when I locked the top and bottom Sunday, and the picture of the work order on my door.
It clearly states it is ok to enter, also only has 1 of my issues from a list of issues and it's as if you are only responding to a Revdex.com complaint not a list of issues I sent back on 8/8/2016.  My greatest problem is my apartment has been empty for approximately a week. You wait until I am back on bed rest to come work in my apartment!!
Below are pictures of some of the actual issues.
  
Thank-you,
[redacted]Sent from my [redacted]

Good afternoon Revdex.com,This is regards to complaint #[redacted] filed by [redacted] Acct#[redacted] in our [redacted]. It was explained to [redacted] that when [redacted] a 70-year state recognized & trusted carpet vendor came to do the carpet inspection and to do their standard cleaning....

They advised after inspecting the carpet in the unit that the discoloring stains & pet stains [redacted] had in the carpet. They determined that the standard cleaning was not enough and that carpet had to be replaced. Morgan Properties would have loved if the carpet would just have needed a standard cleaning. It would have save us on time and money and allowed us to re-rent the unit in a timelier manner. The carpet in this unit was verified that it was only a year old. [redacted] was forward a copy of the invoice showing the carpet was installed back on Aug 23, 2016. This was just (6) six day prior to his move in. He was also forward a copy of the current install invoice for new carpet on Aug. 9, 2017, since it was destroyed. The unit was not re-rent until Aug 18, 2017 due to this carpet installation. The unit could have possibly been rented earlier since there was no other major damages to the unit. Morgan Properties had to wait until [redacted] could come back and install the new carpeting. [redacted] was charged a pro-rated charge as Morgan Properties lost 4 years of wear due to the damage, in accordance to the Landlord Tenant Act of Pennsylvania. Morgan Properties' carpets have a life expectancy of five years. As stated per the terms of [redacted]'s lease and per the Landlord Tenant Act of Pennsylvania and the Harrisburg Office of Building and Housing: The law imposes on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his/her negligence. Reasonable (wear and tear) is defined as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord Tenant Act of Pennsylvania (wear and tear) is defined as "broom clean".  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun.       Damage:  Torn, stained or burned carpeting/curtains.Where the tenant has made unauthorized alterations in the premises, he/she must at the termination of the lease restore them to their former condition without expense to the landlord; and even where the landlord impliedly consented to alterations by the tenant, the tenant is not excused from leaving the premises in good order and condition, on termination of the lease. Desired Outcome/Settlement: Moran Properties would like for [redacted] to live up to the term of his leasing agreement. Also, to understand that the damage he done to the carpeting was not normal (wear and tear) as defined by the Landlord Tenant Act. And to satisfy his outstanding balance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Check has arrived May 3 2016 and was deposited at 12:15 pm. Thanks for your time and help

Complaint: [redacted]Per Morgan’s “Who we are page”, the company prides themselves on the following “At Morgan Properties we are committed to excellence, and take pride in offering a comfortable living experience for our residents. Our Management teams look forward to servicing your needs as quickly and efficiently as possible.”Contrary to that vision, our washing machine was replaced on 9-14-17; 30 days from when the maintenance request was submitted.  Though that repair was resolved, the wait and lack of communication was unsatisfactory.  We have since received a letter from the property management's lawyer as a notice to vacate 30 days from the in-office dispute.  I believe this is also unsatisfactory client resolution. The manager will stand by his words that our unit "based on inspection of the home new carpet is not warranted at this time."  However, as soon as we vacate, what will happen?  - The carpet will be replaced for a new resident.  Though I will accept new carpet padding and cleaning as the minimal return (because I have young kids and the alternative is concrete), it is below my living standard for what I pay. It is a false statement that I turned away repair services – for that is what this is all about getting my unit repaired.  I approached the vendor myself and got padding installed already.  Though yesterday, without notice I came home to wet carpet that had the streak marks that it was washed, but no note was left.  I guess that was their deep cleaning.I am thoroughly unsatisfied with the level of customer service, communication and solutions this property provides.  The property manager has only provided communication via Revdex.com and a lawyer.  However, before this escalated, when I enter the rental office, I cannot get an answer from him or his representatives.The “Who we are page” ends with, “Our ongoing commitment to quality customer service, management, maintenance and marketing has made the Morgan Properties portfolio one of the fastest growing in apartment and townhome living.”  The solutions offered do not suggest that this property has an ongoing commitment to quality and maintenance.  [redacted] is not up to standard, and I hope with Mr R[redacted]’s efforts it could be what the website describes one day, but in the meantime we will take the notice to vacate as a blessing. For future issues, I would suggest the same communication given when there is property construction.  For example, “We have received your washing machine request.  Unfortunately, they are on back order for xxx amount of time.  For your convenience, please use the washing machines located at Morgan Properties….. or we will be loaning you a washing machine from a vacant unit.  We apologize for the inconvenience…” or at least inform the Maintenance coordinator with a proper response to residents so she appears well equipped to handle requests.Then maybe the "why rent page" would be true for this property.  Right now, it's pretty much false advertising.Regards,[redacted]

I have spoken to Mr. [redacted] and he understands that I did not put the forwarding address in correctly. We are in the process of sending out a new check.

We have responded to the complainant formally. All monies have been refunded except the non-refundable application fees. The applications were processed and it is stated that all application fees are non-refundable. All deposits and any other fees were refunded. The apartment was canceled on a Tuesday- the move in was for that Friday. We understand that they had asked to see the apartment prior to move in, however it was in fact Tuesday- and we still had a few days to honor their request. All homes are rented on notice and it is addressed on our application. We do our very best to assist the new residents and the current residents we have with any issues that arise. We communicated and informed them of any unforeseen issues and would have had the apartment available for them at least one day prior to the agreed upon move in date. This solution was not acceptable to them, they asked for a refund of funds. We refunded all money except for the applications fees. The application fees are non-refundable and stated as such on the application. We wish them well.

Morgan Properties still disputes the assertions made in the customer's rejection, and stands by its initial settlement from March 8, 2017.  We also dispute his claim that our offer does NOT reflect the deposit being rightfully applied. [redacted] Security Deposit of (1,070.00) was deducted from his balance back on July 31, 2015. A credit of (1,317.4) for when his unit was re-rented was deducted back on Oct. 15, 2015. Thus leaving a balance of $3,824.03, (Attached) is a copy of [redacted] account ledger to validate. Morgan Properties reserves the right to withdraw the offer that was offered in our prior response.  Morgan Properties has answered and provided document showing the status of [redacted]. Now we advises [redacted] to consult an attorney and to have the attorney contact the Morgan Propeties's collection department, who will immediately put the customer's attorney in contact with the landlord's attorney. Thank you

No attempts have been made to call my office nor have I received any emails from [redacted].  I can be reached via the contact info in my previous response, [redacted] or [redacted]@morganproperties.com.  Or [redacted] can leave a contact number and I'll gladly call him.  Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The resident signed their lease agreement stating that prior to their lease expiring they need to provide a 60 day written notice to the landlord should they wish to vacate at the end of their lease agreement.  The resident was also issued a lease renewal offer letter on June 13, 2016 prior to...

his lease expiring, informing him of his renewal options and it also reminded him to provide a notice to vacate should he decide not to renew.  The renewal offer also states that your lease will auto renew should you not provide a notice to vacate.  This again is stated in the resident's initial lease agreement. The landlord is honoring the terms of the signed contract between both parties and the resident is stating that we must make the contract void because he now has decided to move from the immediate area and wants to relocate.  He must now provide a 60 day notice to vacate and pay the lease break fees that apply.

Good morning Revdex.com,This is regards to complaint #[redacted] filed by [redacted] Acct#[redacted] in our [redacted]. As explained in our last response, that [redacted] a 70-year state recognized & trusted carpet vendor came to do the carpet inspection and to do their standard cleaning. They advised after inspecting the carpet in the unit that [redacted] had destroyed the carpet. That there was so much discoloring stains & pet stains they determined that the standard cleaning was not enough and that carpet had to be replaced. Morgan Properties would have loved if the carpet would just have needed a standard cleaning.It would have save us on time and money and allowed us to re-rent the unit in a timelier manner. The carpet in this unit was verified that it was only a year old. [redacted] was forward a copy of the invoice showing the carpet was installed back on Aug 23, 2016. This was just (6) six day prior to his move in. He was also forward a copy of the current install invoice for new carpet on Aug. 9, 2017, since it was destroyed. The unit was not re-rent until Aug 18, 2017 due to this carpet installation. The unit could have possibly been rented earlier since there was no other major damages to the unit. Morgan Properties had to wait until [redacted] could come back and install the new carpeting. [redacted] was charged a pro-rated charge as Morgan Properties lost 4 years of wear due to the damage, in accordance to the Landlord Tenant Act of Pennsylvania. Morgan Properties' carpets have a life expectancy of five years Desired Outcome/Settlement: Moran Properties would like for [redacted] to live up to the term of his leasing agreement. Also, to understand that the damage he done to the carpeting was not normal (wear and tear) as defined by the Landlord Tenant Act. And to satisfy his outstanding balance. Tell us why here...

[redacted],
Your August payment of 1,413.45 on August 4, 2015 was applied to your August rent,
utilities and to the July 23, 2015 charge of $300 that was noted on the ledger
(Posted to the wrong account in error, the money was posted to [redacted] and
should have been posted to [redacted]). And not towards you five (5) day of rent
which was charged on August 31, 2015. You were credit $300.00 to your account on June 1, 2015 in error which belonged to another resident, which had to be reversed off your account as explained by the leasing office to you, when it was explained that you were only charged 25 days for June. 
This was not charged until your final
account audit was completed in August. Yes the Landlord did inform you of the
short billing, but it was not charged to you until the Post Move out Audit in
August. Nor did the Property Manger have the exact dollar amount of what was going to be charged or credited until that audit was completed. Your
current balance is correct at $180.67. All of this is shown on the
attached ledger.

From: [redacted] <[redacted]>Date: Mon, Sep 25, 2017 at 12:26 PMSubject: Complaint #[redacted]To: [redacted]Hello, The Business resolved the issue on 9/12/2017. Thank you [redacted]

Hello,We truly apologize for your frustration regarding your maintenance concerns and we hope that your refrigerator is working okay today.It is not a practice of ours to give maintenance concessions as stated in your lease agreement.   In the rare occasion that we do, we certainly have to...

provide the appropriate documentation which in this case would be the written agreement between yourself and Goslyn Robinson confirming agreement to this credit.  There are no documented notes on your file regarding this credit and Goslyn is not the current Property Manager.Please email that documentation directly to myself, [redacted]@morganproperties.com and I will be able to apply the credit to your account.Late fees can't be waived for any reason in consistency with policy and law unless the resident can prove that payment was made prior to the late date.  In this event, you may also provide me that documentation and I will take care of the requested fees if your payment was made prior to the late date.In addition, I apologize for your perception of the service given to you from my site teams and this information will be shared with them as well.  I expect that in any event we are communicating professionally and with empathy.Please understand when managing in multi-family housing we have to remain consistent to our policies in law.  Sincerely,Nicole T[redacted]Regional Manager[redacted]@Morganproperties.com

Resident's application was cancelled as of 4/27. As per the leasing application, we refund holding fees within 30 days of the date of the cancelled application. The refund request has been submitted, and [redacted] should receive a check refund by the 30 day deadline.

Good Morning,I accessed your records reviewed your work order history.  August-October there were three different repairs made to your refrigerator addressing different issues.For this reason, I am justifying the credit with the information you have provided and the work order information.I have applied a one time $100.00 Resident Maintenance Credit to your account.Sincerely, Nicole T[redacted]Regional Manager

December 6, 2017RE: [redacted]Bear, DE  [redacted]Acct# [redacted]Good morning Revdex.com,Please be advised that [redacted] was forward a copy of his final inspection report with pictures to substantiate the claims for damages.  He was charged for an addition power scrubbing...

that was required for his carpet. The stains & discoloration were beyond normal wear & tear. He was also forward the two invoice(s) to verify that there were cleanings done to the carpets. Regarding the first cleaning after his move in that he requested. Morgan Properties was under the impression that he was satisfied after the carpeting. As that there was no further Work Order request, stating he was not satisfied with cleaning. Or that he wanted any additional cleaning done to the carpeting. As for his stating about his payment. [redacted] is correct that on Friday Nov. 17, 2017 he made an online payment to clear his account. We received his WEB Online payment from his bank/cu on Saturday Nov. 18th. Which was the same day our IT was updating our system. His account was still transferred in error to NCAC. They are our outside collection agency. [redacted] then sent an email stating that he received a notice of transfer from NCAC. And that he was going to give a “Review on Best Business Bureau (Revdex.com) we will give you negative. If you apologize for wasting our time we might think about it.” After verifying what had happen. Morgan Properties did apologize for this accounting mishap,  that we were unware of until his email.  Not because of [redacted]’s possible negative rating review. But because we were in fault, of what had happened with his account.Morgan Properties gave confirmation that his final payment was received and shall serve as full satisfaction of the outstanding debt he had. We notified his prior leasing office & NCAC that his account has been satisfied in full and that he and/or any guarantor are hereby discharged from all liability arising from his lease. Also, that NCAC had closed his account and that no other collections action were taken. In an email response back, on Monday, December 4, 2017 06:59 AM. [redacted] acknowledged our apology on what happened. And he expressed appreciation that we informed him, this was a system error. And again, Morgan Properties apologizes to [redacted] for any confusion this may has caused him.