Morgan Properties

Good Afternoon: The complainant applied for a rental home at *** *** Townhomes on Thursday, 9/1/On Saturday, 9/3/16, the complainant cancelled their application with *** *** Townhomes via e-mailBecause the cancellation occurred within days of the application date, the
complainant was entitled to a refund of the $reservation deposit submitted at the time of applicationA refund request was initiated by the site Property Manager and submitted to the Accounts Receivable office that day, 9/3/A full refund was issued to the complainant’s credit card on Thursday, 9/15/Please find attached a blank copy of the application utilized by *** *** TownhomesThis is a standard application that all prospective residents complete and sign when reserving a home in the communityThis application outlines the refund policy for cancellations, specifically that refunds will be processed within days of the cancellation dateThe site Property Manager communicated with the complainant via e-mail a number of times about the status of their refund, beginning Monday, 9/12/The site Property Manager communicated the policy to the complainant and followed up to obtain a status update on behalf of the complainant between 9/12/and 9/15/The complainant’s refund was handled in accordance with the policy outlined at the time of application and has been resolvedThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Morgan Properties continues to not offer any resolution to this issueFurthermore, this latest statement is a complete fabricationWe were promised the chance to see the property we wanted to rent well before the agreed upon modate, and then we were continually told it was not availableWhat Morgan Properties is saying now has no factual relation to what we were told initiallyMorgan Properties lied to usThey did not deal in good faithI want my money back
Regards,
*** ***

This email is concerning *** ** *** at *** * *** *** Anderson, INI am sorry we did not contact you before now however this is the first notice I have received about this matter.
"BACKGROUND: white; MARGIN: 0in 0in 0pt">
On 9/23/*** *** submitted a written day notice to vacate to our office.
On 9/24/We (Morgan Properties) received a notice from *** *** at Anderson Housing Authority/HUD which is ***'s caseworker that *** *** intended on moving out of the unit as of 11/1/Mrs*** also stated that if the tenants owed any rent or damages that we (Morgan Properties) were to contact The Anderson Housing Authority/ HUD before 10/4/to let them know that
Last year in Mrs*** wanted to move from*** * *** ** into another unit that Morgan Properties manages so as apart of our office policy, we conducted an inspectionUpon inspecting the unit on 9/18/we found that the home was in terrible conditionThe housekeeping was horrible and the house smelled very badThis damage was above wear and tearThe carpets were filthy and black in some places with dirt and stainsThe walls were filthy with dirt, hand prints, food spills, etcThere was mice feces and signs of cockroaches present in several areasMrs *** has been sited by the HUD housing inspector for cleanliness and pest issues for the last three years that Morgan Properties has been the property manager.
9/20/*** Morgan, owner/broker of Morgan Properties, emailed the prior owners of* * *** *** to check if the carpeting/paint was new upon Mrs*** moving in and the prior owner said the carpeting was NOT new but the paint was.
On 9/22/we prepared an estimate for *** in the amount of $2,for painting the walls and trim in the bedrooms, living room, enclosed porch, laundry room and kitchen, extermination of roaches and mice, and removal of the old carpeting in the bedrooms, living room, enclosed porch, and hallway*** had the option to pay for the estimated damages and be allowed to move out*** declined to pay for the damages and decided to continue renting the house
Once we received ***'s day notice to vacate on 9/23/I emailed her caseworker and asked if we needed to do a new estimate/inspection at *** * *** *** or if we could use the old estimate from and *** *** replied that since these were the damages that the tenants have not paid for from last year then she would NOT need a new estimateI sent *** a letter stating this on 9/29/
On 11/3/I sent *** another letter to inform her that I received an email and a letter from her HUD caseworker that her lease had been renewed for another year
Mrs*** may move at the end of her lease as long as the tenant damage is NOT above wear and tear.
If you have any other questions or if you need anything else from me, please let me know
You can verify this information with *** *** at the Anderson Housing Authority/ HUD caseworker for *** ***.
email:***@ahain.org
Thank you,
Tisha ***
Morgan Properties.
Thank you for your BusinessMorgan PropertiesE 8th StAnderson, IN 46012765-354-3044fax 425-287-

Morgan
Properties did receive notice from *** *** that she received
a letter stating that her account was sent to collectionsAfter reviewing her
account and the status with the outside collection agency, Morgan
Properties did reply back to *** *** and
apologizeShe was
advised that she did agree to the payment arrangement and did make the first
payment of the agreementThat it was an error on our part that her account
went active with the collection agencyIt was deactivated and it was
verified that nothing has been reported to any of the National Credit BureausWe
express our appreciation her making her payment and for understanding this mishap
On Feb 4, *** *** acknowledged our apology and thanked us for
clearing up what had happened Andre' *B***
Collections Administrator | Morgan Properties

Per the lease agreement that *** *** signed, he was required to give and pay through a day notice and pay a termination fee equal to two month’s worth of rent The actual lease agreement ended on 9/14/ We charged the resident the termination fee per our buy out addendum in
lieu of charging him through the lease end date which is within our right to do so The charge through the lease end date would have been $12,versus the termination fee of only $ Based on the moinspection that was completed at the time of move in, the carpet was listed as being in “good” condition, see attached. There were no damages or stains noted. All of the current charges are accurate and will not be adjusted If you have further questions, please feel free to call me directly at ###-###-#### or email me at ***@morgan-properties.com. ThanksTJ N***Regional ManagerMorgan Propertiesus why here

Re: *** *** Acct #: *** -
*** Revdex.com CASE#: ***Good afternoon Revdex.com,On Friday, October 7, Morgan Properties replied to *** *** first email in regards to Itemized Move Out Statement balanceWe provided her with a copy of her lease, along with a signed copy of the Automatic Renewal of LeaseIn addition to a copy of her Renewal Notice that was forward to prior, that required that she sign and return itIf she wanted or not wanted to new her leaseIt was due by June 7, *** *** did not give any notice to vacating until Aug 4, 2016.We verified with the property manager who check *** ***’s file and her resident portal requests and there was no written 60day noticeWe asked that if she had another copy of the time stamp copy of your notice to vacate, to please forward to be reviewedThat we would then gladly make the adjustment to her accountOtherwise her charges would stand.*** *** then stated that since her lease was electronically signed it was invalidWe explained to her that she did not give a hand written signed lease because that she electronically signed it through her own account on Rent café, our online system, where she activated the leaseThe lease that we forward her via our email communion was attached in the prior email states that your electronic signature is a legal form of signature on page 7, item #*** *** also had a disclaimer that she had to accept regarding her electronic signature when she signed into *** *** to sign her lease.On Oct31, *** *** had her attorney contact us requesting Morgan Properties validate our claim in regards to *** *** debtHe was advised that as of August 4, prior to any reconciliation to her account, *** *** had a outstanding balance of $3,We provided a copy of her Resident Ledger, that showed all charges, credits and balancesThat her Security deposit, Deposit Interest, Rent (08/2016) Credit & a reversal of her Late fee Charge were deducted from the account balance on August 4, After providing all requested document and answering all of his questionsWe did not hear back from Attorney Lourie.Desired Outcome/Settlement: Morgan Properties would like for *** *** to ***, our outside collection agency directly at ***And make arrangements to satisfy your balance of $7,

Re: *** ***Acct #: ***Revdex.com CASE#: ***Good morning Revdex.com,*** *** is correct in regards that she was charged to replace the carpet from her apartmentShe received her bill and paid it on February 24, There was an error on our part in regards to ***
***’s account being forwarded prematurely to our outside collectionsMorgan Properties recently has changed our online credit card service providerIn addition we have also had some additional updating to our systemIn that regards one issue that did affect *** *** was during one of the updates, our system temporarily stop bridging information to our outside collections *** of account that were paid in full. *** ***’s account went active with them on March 9, 2016, Bu since has been deactivated and it was verified that nothing negative has been reported to any of the National Credit BureausAlso please be advised that this balance would not have been reported for a minimum of 30+ days after the account went live to insure complianceThis was explained to *** *** in ***’s account transfer notice*** did score the account via *** on the 17th of MarchThat process shows up as a hard inquiry on *** only on behalf of Morgan PropertiesWho is marked already as an prior inquiry from *** *** original rental applicationBut again there was not a negative tradeline submittedThe inquiry can be removed at the consumer’s requestTo do so, she would need to send a letter to *** making the request and we would have to take that letter and submit a request to *** to have the inquiry removed*** will not allow Morgan Properties / *** to submit the request of behalf of *** *** since the inquiry was not an actual tradeline and had not affect to her reporting Desired Outcome/Settlement:Morgan Properties would like to acknowledge making a mistake with *** ***’s account being transferred to our outside collectionsAdvised that the account has been deactivated from any further collection actions and apologize for any confusion cause to *** ***. Andre' *B***Collections Administrator | Morgan Properties*** *** *** | King of Prussia, PA *** (Office) ###-###-#### | (EFax) ###-###-#### ***@morgan-properties.com | www.morgan-properties.com

Applicant's money was refunded on 10/via credit card in the amount of $The Property Manager explained that her refund could take up to days to be refunded so that the bank could verify the funds cleared prior to refund

Management has considered this issue resolved based on written and verbal communication with *** ***, who has spoken several times with management.As previously discussed, we are honored the lower (incorrect) rent for the month of December only, and *** *** signed the new lease renewal effective 01/01/2017. A copy of that signed lease agreement is attached.The account balance reflects a zero balance to date, and *** *** has been advised of that as well.Sincerely,Nicole T***Regional Manager

Good Afternoon,I have meet with *** and reviewed the items that needed to be fixedI assured her that it would be completed by the end of business on 5/and she would receive a update from myself tomorrow via email.Kattie R***Brookside ManorProperty Manager

*** *** ***,
Roman" size="3">
Moved
out of our community on Aug31, and was issued a Move Out Statement
showing a shot of your account ledger, it shows all
charges, credits and final balance*** *** is correct when he stated that
he was “undercharged rent in June that the property manager made him
aware of the error in August *** *** did reconcile his account before
his move out on Aug31stOn Aug 31st his statement was
audited to verify all remaining charges*** *** was charged on June 1st a
rent charge for days of rent at the rate of $
His rent increase as of June 26, to $1,and he was charged for the five
(5) not charged days from 6/- 6/(Rent $1,084.00/days = $per diem)
($per diem * days= $remaining balance of June’s rent)
As of September 1, his utilities (electric, water/sewer and
trash) were charged for (7/1/to 7/31/2015) totaling $All utilities
are charged two months in the rears
As of September 4, his utilities (electric, water/sewer and
trash) were charged for (8/1/to 8/31/15) totaling $
*** *** was also charged to have his carpet replaced due to
damages to it at the charge of $275.60, and for a trash clean out of his
apartment at the charge of $50. Morgan Properties
did receive a payment from *** *** in the amount of $leaving a
remaining balance of $A screen
shot of *** *** account ledger blow, shows
all charges, credits and balances*Attached is a copy of *** ***'s account ledger from June 1, 216 to August 31, showing all charges, credits and balances

*** *** ***,
Your August payment of 1,on August 4, was applied to your August rent,
utilities and to the July 23, charge of $that was noted on the ledger
(Posted to the wrong account in error, the money was posted to *** and
should have been posted to ***)And not towards you five (5) day of rent
which was charged on August 31, You were credit $to your account on June 1, in error which belonged to another resident, which had to be reversed off your account as explained by the leasing office to you, when it was explained that you were only charged days for June. This was not charged until your final
account audit was completed in AugustYes the Landlord did inform you of the
short billing, but it was not charged to you until the Post Move out Audit in
AugustNor did the Property Manger have the exact dollar amount of what was going to be charged or credited until that audit was completedYour
current balance is correct at $180.67. All of this is shown on the
attached ledger

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It’s unreasonable to request written documents regarding a conversation that was held between the former property manager and the tenantSomeone should be accountable for the employees actions
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Just so we are all clear, there were no damages to the property for them to "waive" charges I have pictures of the entire apartment after I cleaned the unit and removed everything from the premisesI am a property manager so I an fully aware of what needed to be done and what can and cannot be back charged to a tenantThe carpet was vacuumed and cleaned, and in great conditionWhen we moved in the bathroom medicine cabinet was already so old that the mirrors would not run back and forth across the track, and the laminate kitchen counter top was badly in need of replacement as wellSo for them to insinuate that they are doing me a favor by waiving the damage charges for the Carpet Cleaning, Medicine
Cabinet, Cleaning the apartment out & Refinishing the Kitchen Countertop, are ludicrous and bad customer relations.All of this could possibly have been avoided had Morgan Properties had better customer service policies and procedures in place to handle the volume of concerns and complaints that their rental offices receiveEach time I tried to make contact with someone it would take 2-weeks and multiple tries before anyone contact me Unfortunately, the next tenant may not be as savvy as I when it comes to tenants rights to the security deposit refund.I accept their response to return the $that they tried to charge me for the kitchen countertop I will cash the first refund check of $once I receive the $refund after the Sept22nd check run
Regards,
*** ***

*** ***
Contacted the Morgan
Properties collection department on Feb27, disputing several items on his
Move Out Statement that was mailed out on Feb25thAfter reviewing
his concerns he was emailed a snap shot of his account ledger, which showed all
move out
charges, credits and balancesThis snap shot also showed how his security
deposit was applied to the move out chargesA copy of their move out
inspection was also emailed to *** ***, which does have pictures to
substantiate the claims for damages
In an email on Feb 29,
*** *** acknowledged and said he accepts that there were cleaning issues with
some of the appliancesOn March 1, *** *** was emailed a revised
copy of his Resident ledger which included a new Water/Sewer charge for the
period of 12/31/to 1/30/This charge could not be generated by the utility
company until after the unit was vacated, and then was added to the ledger following
a system audit of his accountIt was re-explained to *** *** that his
utilities were always billed two months in arrears
*** *** felt he was
overcharged for February rent and requested a review of the number of days
charged. *** *** was correct in that
our system charged him incorrectly for days in the month of February, but should
have only been charged for days. This
was verified by the AR Department and a credit was issued to his account. *** *** also had his security deposit
interest reversed in error in the amount of $and has since been credited
back to the account correctly
On March 7th *** ***
was then emailed a revised Statement showing the corrections made to his
accountAt that time, *** *** agreed
that the balance was correct and that he did owe itHe then asked for a payment
arrangementMorgan Properties’ standard payment arrangement agreement was emailed
to himThis agreement and Morgan Properties standard practice requires half of
the outstanding balance upfront to initiate the arrangement, with remaining
balance stretched out to monthly payments.
*** *** agreement stated that due upfront was $in March and $
monthly from April till August
*** *** then stated that
he was informed he could make payments over a year timeframeIt was explained that
was not Morgan Properties arrangementOn March 8th to assist
him the half upfront payments was then split into payments of $The
first being due by March 15th and the second by April 15th, 2016, with
the remaining balance stretching monthly until January of next year making his
payments ($49.43)*** *** then replied that wasn’t enough time, so the
first due date was made March 25thOn March 14th *** ***
explained that the terms are unacceptable; and he was going to file complaints
and that he would rather wait for the results of their investigations and their
conclusions rather then make arrangements to pay his outstanding balanceThat should
Moran Properties forward my account to collections while their offices are
investigating, I will consider this slander
Morgan Properties
would still like for *** *** to
accept the revise arrangement and satisfy his outstanding balance that he agreed
he owesYes there where two miscalculations made on our partBut once verified
they were corrected and the updated statement was provided to *** *** who
accepted the remaining balance

I did speak with Ms *** today and apologized for the failing to contact her sooner. I believe that we should be able to come to an agreement that will satisfy her concerns. I am following up with the site and other parties and will make a decision by the end of the day
tomorrow

*** *** may not be aware that this is Morgan Properties corporate office in King of Prussia PA responding to his complaint (***)We here in the corporate office has never had the privilege of meeting him or *** *** personallyAnd only our Leasing office in Maryland is the only on to have had the honor meeting and sharing the apartment community in which they lived atMorgan Properties does not discriminate against anyone for any reason, and because of that did not think to ask our leasing office for such informationPer their lease they were legally refer to as tenants/leasees, we thought of them as part of our Morgan Properties familyWe have many individuals who share one bedroom apartment for multiple reasonsThe corporate office was unaware of the marital status of *** *** and *** ***We had no intentions of being offensive in anyway by saying *** *** and *** *** were roommatesThe term roommate was use to just describe that multiple people were sharing an apartment and not to be used as a homophobic derogatory term as suggestedMorgan Properties does apologize to *** *** and *** *** if they thought otherwiseThere account was withdrawn from collections agency back on March 23rdAll payment should be forward to Morgan Properties corporate as stated on their Move Out StatementMorgan Properties propose a payment arrangement as follows: *** *** and *** ***’s balance is $They will forward a $payment due April 15, and payments of $and the final payment of $due the 15th of each month starting May 15, Upon the 12th payment being received on April 15, 2017, a Letter of Satisfaction will be issued to *** *** and *** *** that their account has been satisfied in full

To whom it may concern:*** *** was contacted today, April 5, 2016, regarding her maintenance issues At her request, her two open service tickets will be completed on April 11th between 10:am and 2:pm If you have any further questions please contact T.JN*** the regional
manager for *** *** Apartments at ###-###-#### or via email at ***@morgan-properties.com Thanks

resolved

I stayed with Friends and families on and off during this three week period.  I don't have any receipts because I couldn't afford to stay at the hotel during this period. Please clarify what other documentation you requesting.