Morgan Properties

Re: [redacted]...

[redacted]                                   ...⇄ Acct #: [redacted]                                  Revdex.com CASE#: [redacted]Good afternoon Revdex.com,[redacted] was a resident at our property [redacted] at a Towson in Towson Maryland with a roommate. We received a email from [redacted] regarding the Carpet charge on is Final Move Out Statement. He stated that “the carpet was damaged before we moved in from the previous attendants.” There move in was back on August 26, 2016 and attached is a copy of the carpet install just prior to his move in on August 24, 2016. Also attached is a copy of the carpet install after his move out from July 28, 2017.The Maintenance Supervisor at [redacted] at a Towson reviewed all work orders for this unit and there was only one work order on 09/08/2016 that the washer backup into the 1/2-bathroom sink. There are no other work orders for this unit for any other floods.A concession for August rent was given due to the maintenance issues. Washer Dryer not installed and tub & sink not refinished – our maintenance was held up at another unit and did not show up on the first scheduled date, and the key did not work on the second scheduled date. The refinishing was finally completed on 9/6 and the residents were able to use the tub and sink in the 2nd bath. Desired Outcome/Settlement:For [redacted] & his roommate to satisfy the outstanding balance which include (Damages, Rent & Utilities) as stated in their Move Out Statement. Tell us why here...

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  According to their first paragraph in Morgan Properties response, this trusted inspected and determined from their inspection that the carpet was so discolored it needed replaced.  Was the carpet steam cleaned by the vendor then?  Steam cleaning the carpet is a part of my lease agreement.  I'm sorry but is this carpet company psychic?  There is no way for you to determine a stain will not come clean unless you attempt to clean the stain, the carpet.  If the carpet would have been cleaned and the stain removed this would have saved me $567.  There opinion of whether a stain will come out of the carpet is just that an opinion, especially since they have no idea what the stain was in the first place.  I signed a paper that said [redacted] would have their vendor steam clean the carpet not come inspect the carpet and determine whether to clean it or replace it.  Regards,
[redacted]

To Whom It May Concern:
 
My name is Nicole T[redacted], and I am the Senior Property Manager for Kings Park Plaza Apartments where Ms. [redacted] resides.  I have researched and confirmed with Ms. [redacted] that all request have been responded to, and resolved.  Per our...

conversations with Ms. [redacted], the only remaining concern she had was scheduled drywall replacement in her daughter's closet.  We immediately scheduled her remaining request, and that was completed on 09/02/2016.  On 09/06/2016, I personally followed up with Ms. [redacted], and she has responded that all items are completed to her satisfaction.  We have attached a copy of that completed work order, endorsed by her.  We also discussed the Smooth Move process that we do offer to our current residents who may request to transfer to other Morgan Communities.  She stated that she loves living at Kings Park due to location, and she denies a Smooth Move transfer at this time.  Ms. [redacted] was given my contact information, to follow up with any additional questions or concerns.

To Whom It May Concern: My name is Nicole T[redacted], and I am the Senior Property Manager for Kings Park Plaza Apartments where Ms. [redacted] resides.  I have researched and confirmed with Ms. [redacted] that all request have been responded to, and resolved.  Per our conversations with Ms....

[redacted], the only remaining concern she had was scheduled drywall replacement in her daughter's closet.  We immediately scheduled her remaining request, and that was completed on 09/02/2016.  On 09/06/2016, I personally followed up with Ms. [redacted], and she has responded that all items are completed to her satisfaction.  We have attached a copy of that completed work order, endorsed by her.  We also discussed the Smooth Move process that we do offer to our current residents who may request to transfer to other Morgan Communities.  She stated that she loves living at Kings Park due to location, and she denies a Smooth Move transfer at this time.  Ms. [redacted] was given my contact information, to follow up with any additional questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Send to mailing address [redacted] apt ** jersey city, nj
Regards,
[redacted]

[redacted],
Moved
out of our community on Aug. 31, 2015 and was issued a Move Out Statement
showing a shot of your account ledger, it shows all
charges, credits and final balance. [redacted] is correct when he stated that
he was “undercharged rent in June 2015 that the property...

manager made him
aware of the error in August 2015. [redacted] did reconcile his account before
his move out on Aug. 31st. On Aug 31st his statement was
audited to verify all remaining charges. [redacted] was charged on June 1st a
rent charge for 25 days of rent at the rate of $825.00.
His rent increase as of June 26, 2015 to $1,084.00 and he was charged for the five
(5) not charged days from 6/26 - 6/30 (Rent $1,084.00/30 days = $36.13 per diem)
($36.13 per diem * 5 days= $180.65 remaining balance of June’s rent).
As of September 1, 2015 his utilities (electric, water/sewer and
trash) were charged for (7/1/2015 to 7/31/2015) totaling $47.88. All utilities
are charged two months in the rears.
As of September 4, 2015 his utilities (electric, water/sewer and
trash) were charged for (8/1/15 to 8/31/15) totaling $31.02.
[redacted] was also charged to have his carpet replaced due to
damages to it at the charge of $275.60, and for a trash clean out of his
apartment at the charge of $50.  Morgan Properties
did receive a payment from [redacted] in the amount of $404.50 leaving a
remaining balance of $180.67. A screen
shot of [redacted] account ledger blow, shows
all charges, credits and balances.*Attached is a copy of [redacted]'s account ledger from June 1, 216 to August 31, 2016 showing all charges, credits and balances.

We (Morgan Properties)  have resolved this issue to the best of our ability. We do rent apartments that are on notice to vacate from the prior resident. We do not always control when that resident actually vacates, we go by a date they give us. We tried diligently to ensure that we could...

grant their request to view the home prior to the actual move in date. Due to maintenance repairs we could not honor this for them but the apartment would have be ready on the date of original move in.  The complaint was file a few days before the actual move in date that was agreed upon. Given that this was a specific request that we could not honor we refunded all money for the apartment that they paid upfront, with the exception of the non refundable application fees. We did verify that the funds were deposited back in the their account. We hope that this will resolve the issue. If you have any further questions or concerns, please contact us. Thank you.

Our maintenance team informs the office of pets they observe in the apartment.  The management team sent letters to all residents who have not paid their pet fees and pet rent reminding them we are a pet friendly community however there are requirements.  (Letter attached)   Also...

attached is page 5 of the lease contract which states "No dogs, cats, birds, reptiles or other animals shall be permitted in the Apartment, even temporarily, without our prior written consent."  Since, [redacted] has removed the pets there will not be a charge for them.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The person can not be reached, this is the second time calling to discuss this issue.
Regards,
[redacted]

Good Morning,I am in review and receipt of your response to your repairs and living experience at The Townhomes at [redacted].We apologize if our level of service was not satisfying to you and we do understand that at times we may not be able to fully resolve a resident concern to their full satisfaction.I strongly suggest that you make a personal visit with the current Property Manager and review your immediate concerns and resident file.Her name is Thelma Tucker and she is copied on this response.   I can assure that it is not a practice for us to replace carpet at resident turnover or at the time of occupied turn if that service is not required or recommended by a vendor.You should also review the details of your notice to vacate so that you would have a greater understanding of why that was issued.Please schedule an appointment to review your immediate and remaining concerns with the on site manager.Sincerely, Nicole T[redacted]Regional Property Manager

This company does not respond to tenant requests for maintenance. I am dealing with a broken down bathroom that is accumulating mold. I have been brushed off multiple times and told it's going to be fixed, but it never happens. I am beyond upset at this point and am about to take legal action.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 11880011
I am rejecting this response because: the customer service has remained the same. I have signed a new lease and paid the 612.55 agreed to January rent.  Below is what the [redacted] says my account balance is.   It should be zero.  Plus new lease states I will rcvd water bill they are charging 5.00 I haven't seen a bill. Messages sent via resident portal are never responded, yet they have a completed date.  When calling the [redacted], voice mail is all that answers, I sent direct emails to Chadity G[redacted] after I signed my new lease and she never responded.  The only time she responded was when Revdex.com was involved.  No my payment account is wrong, and basically back to no response from the [redacted].  I would like my account to be corrected.  And for customer to be dealt with. Thank you
1/1/2017Recurring Concession - Renewal$201.001/1/2017Water$5.001/1/2017Rent$876.001/1/2017Rent$411.55Account Balance:$1,493.55
Regards,
[redacted]

[redacted],Morgan Properties stand by it's reply back form 5/9/2017 7:03:45 AM. On Friday, March 24, 2017 06:56 AM Morgan Properties replied to [redacted] letter that in the month of January of this year he was unable to make his payment online. [redacted] was advised that we have no reports of our online payment system failing in the month of January 2017. Morgan Properties also advised him that per the terms of his lease, he was responsible for making his payment in a timely manner, or would receive a late fee. He was given multiple options for making payment; placing it in the mail, the online portal that did work, paying it through a bill pay service like [redacted], or simply dropping off at the leasing office located onsite. [redacted] stated that he issued two (2) checks. One [redacted] from [redacted] for $2,265.00 and [redacted] [redacted] for $2,265.00. Each check was to cover the equivalent of one month’s rent. Morgan Properties forward him a copy of his accounting ledger, that showed all charges, credits and balances. That his ledger did validate that Morgan Properties received his [redacted] in the amount of $2,265.00 and that is was deducted from his balance.  But that the funds from [redacted] [redacted] in the amount of $2,265.00 was not received. We asked that he review his financial records, because [redacted], dated January 31, 2017 in the amount of $2,265.00 was not form [redacted] but [redacted] and asked to verify if there was an error in giving this check from this account? Morgan Properties provided a [redacted] from the financial institution.   Morgan Properties does not understand why [redacted] thinks we did not want him to satisfy his account balance? If his check had sufficient funds, [redacted] account would have been cleared of all charges (Rent, Damage charges for his unit’s carpet and un-bagged garbage and debris down garbage chute & final utilities charges). This chute cleanup took 2 hours w/ 2 people to unclog/repair chute and bag his trash.  Morgan Properties reviewed [redacted] Move In documents, it was verified that he did not have any "Questionable" feelings about the apartment or of its carpet at the time on his move in. He moved in on June 1, 2016. [redacted] first Work Order request for repairs was on June 3, 2017 for a closet door was hard to close. [redacted] had four (4) more work order requests during his tenure with MP, none of which were for carpet or garbage chute issues. Morgan Properties explained that we have never been his utilities service provider. That [redacted] provider had always invoiced their charges two months in arrears. That he could review the account ledger we sent and he could verify that your move in was on June 1, 2016. Your first invoice for your utilities was on Aug. 1, 2016 for the timeframe of (6/1/2016 to 6/15/2016). Sept's invoice was for (7/1/2016 to 7/31/2016) and so on. We explained that we were not accepting his settlement demand and mailed back his check for $1,758.45 and did not receive a response back until this complaint.  Desired Outcome/Settlement:  Morgan Properties also found peculiar that [redacted] acknowledged it was his attention to satisfy all his charges. Therefore, he submitted two checks [redacted] & [redacted] totaling $4,530.00, for his outstanding balance. But then when his second check bounced and returned for insufficient funds, he wanted to then dispute his charges he had thought were valid and offer a smaller settlement to get out of satisfying his original account balance.  Morgan Properties would like for [redacted] to resubmit a Certified check or money order for $2,265.00, as he intended to back in January. To clear his account balance and we will at that time update the three national credit agencies, that his account is paid in full. The copies of [redacted] Complete account ledger that were submitted prior show all charges, credits, balances and that Morgan Properties received two (2) checks from [redacted] in the amount of $2,265.00. This shows it was his intention to validate all of his charges, by satisfying his balance in full as of February 1, 2017. It also validates that Morgan Properties did not receive payment from the second check due to  insufficient funds. [redacted]
[redacted] [redacted] [redacted]

Dear Revdex.com Administrator,We appreciate you bringing this to our attention. We are addressing this issue by providing this resident with a credit of $500 to her account for the month of November's rent. Please feel free to let us know if you have any questions. Sincerely,Marcia...

E[redacted]Senior Property Manager[redacted]The [redacted]

[redacted]
[redacted]
[redacted]...

[redacted]                                   ...⇄
[redacted], On Friday, March 24, 2017 06:56 AM Morgan Properties replied to [redacted] letter that in the month of January of this year he was unable to make his payment online. [redacted] was advised that we have no reports of our online payment system failing in the month of January 2017. Morgan Properties also advised him that per the terms of his lease, he was responsible for making his payment in a timely manner, or would receive a late fee. He was given multiple options for making payment; placing it in the mail, the online portal that did work, paying it through a bill pay service like Walmart, or simply dropping off at the leasing office located onsite. [redacted] stated that he issued two (2) checks. One check [redacted] for $2,265.00 and [redacted] for $2,265.00. Each check was to cover the equivalent of one month’s rent. Morgan Properties forward him a copy of his accounting ledger, that showed all charges, credits and balances. That his ledger did validate that Morgan Properties received his [redacted] in the amount of $2,265.00 and that is was deducted from his balance.  But that the funds from [redacted] in the amount of $2,265.00 was not received. We asked that he review his financial records, because [redacted], dated January 31, 2017 in the amount of $2,265.00 was not form [redacted] but [redacted] and asked to verify if there was an error in giving this check from this account? Morgan Properties provided a [redacted] from the financial institution.   Morgan Properties does not understand why [redacted] thinks we did not want him to satisfy his account balance? If his check had sufficient funds, [redacted] account would have been cleared of all charges (Rent, Damage charges for his unit’s carpet and un-bagged garbage and debris down garbage chute & final utilities charges). This chute cleanup took 2 hours w/ 2 people to unclog/repair chute and bag his trash.  Morgan Properties reviewed [redacted] Move In documents, it was verified that he did not have any "Questionable" feelings about the apartment or of its carpet at the time on his move in. He moved in on June 1, 2016. [redacted] first Work Order request for repairs was on June 3, 2017 for a closet door was hard to close. [redacted] had four (4) more work order requests during his tenure with MP, none of which were for carpet or garbage chute issues. Morgan Properties explained that we have never been his utilities service provider. That [redacted] provider had always invoiced their charges two months in arrears. That he could review the account ledger we sent and he could verify that your move in was on June 1, 2016. Your first invoice for your utilities was on Aug. 1, 2016 for the timeframe of (6/1/2016 to 6/15/2016). Sept's invoice was for (7/1/2016 to 7/31/2016) and so on. We explained that we were not accepting his settlement demand and mailed back his check for $1,758.45 and did not receive a response back until this complaint.  Desired Outcome/Settlement:  Morgan Properties also found peculiar that [redacted] acknowledged it was his attention to satisfy all his charges. Therefore, he submitted [redacted] totaling $4,530.00, for his outstanding balance. But then when his second check bounced and returned for insufficient funds, he wanted to then dispute his charges he had thought were valid and offer a smaller settlement to get out of satisfying his original account balance.  Morgan Properties would like for [redacted] to resubmit a Certified check or money order for $2,265.00, as he intended to back in January. To clear his account balance and we will at that time update the three national credit agencies, that his account is paid in full.    [redacted]Attached are copies of [redacted] Complete account ledger. It shows all charges, credits, balances and that Morgan Properties received two (2) checks from [redacted] in the amount of $2,265.00. This shows it was his intention to validate all of his charges, by satisfying his balance in full as of February 1, 2017. It also validates that Morgan Properties did not receive payment from the second check due to  insufficient funds. [redacted]
[redacted]
[redacted] 
[redacted] 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I do understand that Morgan Properties' response was not meant to be offensive, and I do wholeheartedly thank Morgan Properties for updating their language to acknowledge my marriage. I accept the payment arrangement as outlined above.  I sincerely thank Morgan Properties for working with me to satisfy this outstanding debt. I will forward payments via the same payment network I used to pay rent. Should this be the incorrect place to pay per the payment arrangements, please do contact me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I guess I'm still
confused.  In June, I see payments that I made totaling $735.83.  The
charge for that month was $687.50 (6/1-6/25).  When I paid my rent in
August, I was told that I was undercharged in June and had a balance.  The
property manager gave me the amount of that balance, which I paid at that time.
 The amount I paid then was $1413.45, which was my $1084 for August rent
and $351.45 for my June balance. Why didn't she mention an additional $180 if that's what I owed, was that information not available two months later?  According your response, I should
have owed $905.65 for the entire month of June, I paid 1087.28, which means I
over-payed by $181.63.  Can you please clarify? 
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]