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Morris-Jenkins

13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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Morris-Jenkins Reviews (%countItem)

On May 5, 2020, Dan P of Morris-Jenkins performed the pre-season inspection on my air conditioner. I received a phone call prior to his arrival. Mr. Pecca was professional, courteous, and reminded me of the safety precautions the company has in place as service technicians enter homes during the current pandemic. He arrived and performed a very thorough inspection. He went over his inspection, and honestly, gave the most understandable explanation of his findings that I've ever heard. I applaud his professionalism, his communication skills and his courtesy! A job well done! I was very pleased! Thank you!

Morris-Jenkins Response • May 07, 2020

Hi ***

So happy that *** was able to come out there and take care of you and that you enjoyed your experience with him!

Thanks for being a customer,
THE MJ TEAM

Morris Jenkins employees are very courteous and they are very professional. I have never worked with a company that has a turn key policy if they can do it the same day you purchase equipment.

They came in removed my old heat pump system and install the new one in 7 hours. The new system is very efficient. Like the commercial they do treat you like family.

Morris-Jenkins Response • May 07, 2020

Hey ***

We are so happy to hear that you had a great experience with our company at each *** of the process.
Enjoy your new system!

- HB at Morris-Jenkins

I'm a happy and loyal priority customer with MJ. I got my units serviced today and Daniel and Jared were phenomenal technicians. With COVID-19 they came totally prepared and was respectful to social distancing. They were professional, well uniformed and very trustful with their knowledge. They were very clean and left my house impeccable as well. They took their time to complete the service and made sure I understood everything that was done. I'm extremely happy to be a customer of a great HVAC company that stands by their motto. , You cannot trust every HVAC company, but know that Morris Jenkins can definitely be trusted.
Thank you Daniel and Jared for another great experience.

Morris-Jenkins Response • May 06, 2020

Thanks*** We really appreciate your review. We love hearing that you had a good experience with Daniel and Jared and that they were able to go above and beyond to take care of you and make sure to keep you safe and protected during this time! Thank you so much for being a part of the Morris-Jenkins family! ð???ð??â­

This company provides outstanding customer service. The agent was polite and professional. I love my new, high performance - air filter.

Morris-Jenkins Response • May 06, 2020

Thank you so much for your revie*** We're happy to hear that enjoyed your service with us and that you're loving your new filter! We appreciate you for choosing Morris-Jenkins! ð???ð??â?¨

Christine C came out to fix a clogged pipe near my washing machine. She took a stressful situation and made into an informative and professional conversation with a side of humor, which I needed and appreciated! She was so knowledgeable and gave me multiple choices and options. She was also training another technician with such a positive attitude. They made a great team! If I ever have another issue, I will be calling and asking for Christine once again! I highly recommend Morris Jenkins and Christine C!

Morris-Jenkins Response • May 05, 2020

Hey *** We're so happy to hear that Christine and her trainee were able to take a stressful situation for you, and turn it into a humorous, and professional experience. Thank you so much for choosing and recommending Morris-Jenkins! We truly appreciate you!

Barton, CJ, and Scotty installed our unit on 5/22/20 @ 2p. They were very polite and got everything hooked up and cleaned in a timely manner. Thanks Guys!! We are 100% satisfied with the work you did and are staying cool. We would also like to thank Ross Armstrong for helping us get the unit we needed!!

Morris-Jenkins Response • May 04, 2020

Hey *** We're happy to hear Barton, CJ & Scotty all took great care of your home! Thank you for choosing Morris-Jenkins. We'll continue to be here for you!

Very good personality very professional . Was on time explained everything about our HVAC system didn't try to sell us anything fixed the unit with no issues.

Morris-Jenkins Response • May 03, 2020

Thank you for taking the time to leave us a review. We are so glad that Demarius took great care of you and you did not feel pressured to purchase anything during the appointment. We truly value you as a customer!!

Thanks
MJ Customer Service

Technicians John and Ronnie installed a new AC system for me today. They were very polite and efficient, and worked extremely hard until the job was finished while always being respectful of our home, and always keeping us in the loop explaining the work that was being performed. Morris Jenkins has certainly gained a new customer from their hard work and excellent customer service!

Morris-Jenkins Response • May 03, 2020

Hey *** We love to hear that John and Ronnie did such an excellent job for you today, we always want to take great care of your home. Thanks for choosing Morris-Jenkins!

Put booties over shoes, professional, integrity minded employees, do not push items you don't need

Morris-Jenkins Response • May 03, 2020

Hey *** We appreciate the 5 stars! Thanks for choosing Morris-Jenkins!

Mack's service was five star!
The thoroughness of the work is impressive. This technician is very knowledgeable. I appreciate the attention given and the explanation of the issues encountered.
The courtesy and efficiency made this service visit a very positive experience.

Morris-Jenkins Response • May 02, 2020

Hey *** We love to hear that Mack did such a wonderful and thorough job for you, thanks for choosing Morris-Jenkins!

Ray was on time and full of information. He cleaned things thoroughly and replaced batteries and filters as needed. I feel confident we'll be ok for the season. So easy to talk to and very professional!

Morris-Jenkins Response • May 02, 2020

Hey*** Mr. Jenkins told me...always to be on time. Your family's safety and comfort are our top priority, thanks for choosing Morris-Jenkins!

Jakean P did an excellent job in the repairs needed. He was very courteous & professional while he was at our house. Will recommend this company at any time.

Morris-Jenkins Response • May 02, 2020

Hey*** Thanks for allowing us to take care of your home and for choosing Morris-Jenkins!

Allen S was professional, courteous and friendly. Thorough evaluation of our system. clear explanation of strength and needs.

Morris-Jenkins Response • May 01, 2020

Thanks for the review*** We're glad that you enjoyed Allen and that he was able to explain things to you in a way that appreciated. We appreciate you choosing Morris-Jenkins and giving us the privilege to service your unit! ð???ð???ð??

Great, knowledgeable, thorough friendly team! Very pleased with their work!

Morris-Jenkins Response • May 01, 2020

Thanks for your review***, We're glad we could help and we'll be right here if you ever need us! ð???ð???

Chris c*** is a great take Tech nition he is very knowledgeableHe is really great at his job we like having him work on our Morris Jenkins equipment Thank you for training such wonderful people like Chris c*** 5 stars all the way across for Morris Jenkins

Morris-Jenkins Response • May 01, 2020

Hey *** thanks for the review! We're so glad Chris took such great care of you, and we'll continue to be there for you when you need us! We appreciate you giving us the opportunity to take care of you! ð???ð??â­

Technician Tiffany was great! She made sure my unit was working properly, smoke and carbon monoxide detectors were up to date and even took the time to repair some loose steps on my attic ladder! Thank you Tiffany!

Morris-Jenkins Response • May 01, 2020

Wow! That's Awesome*** Thank you so much for sharing! We love hearing that you enjoyed your service with Tiffany and that she not only took care of your unit for you, but was able to assist you in other areas as well, We really appreciate you for choosing Morris-***! ð???ð??ð???

Usman was very professional while at the same time friendly and courteous. He did a great job servicing our air conditioner,and showed me a potentially serious problem which, after seeking my permission, he fixed. We even talked about cricket, of which his father and I are great fans. I told him to tell his father that England would beat Pakistan this summer, but I doubt if he was foolish enough to do so! I would be very happy to have Usman serve as our technician at any time in the future.

Morris-Jenkins Response • May 01, 2020

Hey***

Thank you so much for leaving us a review. Not only did Usman take care of your unit for you, he was also excited to discuss the game of Cricket with you ð???Thank you for being such a great customer and allowing us to serve you!

Worst commercial on TV. This ad should be not so gently tossed in the trash. We turn the channel every time is airs. Will never use Morris Jenkins after this. FIRE YOUR AD DEPT.!!!

I had a very positive experience with Morris Jenkins this week. They were extremely responsive and easy to schedule with, and the technician they sent (Jimmy) did a great job explaining the condition and the options to fix. I happy to have signed up with MJ for future service and repair.

Morris-Jenkins Response • May 01, 2020

Hello***

We are elated to hear that you had a great experience with us overall from scheduling to having our tech Jimmy out there.
Thanks so much for taking the time to review and we look forward to you being a lifelong customer with us!

- The MJ Team

My technician, Dan P was very professional and thorough. He worked very hard, quietly, and efficiently. He was also very honest when asking him about how long our furnace may last. Instead of upselling us and being shady, he was honest with his assessment about what we can save and how long our unit might last. I really appreciate Dan P

Morris-Jenkins Response • Apr 30, 2020

Hey *** Thank you so much for this thoughtful review. We are so happy to hear that Dan took such great care of you, and was honest about your system. We definitely want to be fair and honest with all of our customers. Thank you for choosing Morris-Jenkins! We truly appreciate you!

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Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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