Morris-Jenkins

We have been using Morris Jenkins for years and service has always been nothing but the best. So when Dennis M came out to discuss purchasing a unit, it was no exception. From the onset, I could tell that Dennis was very passionate about his job. He presented all the options and did a magnificent job answering ALL of my questions and giving great analogies. I never once felt pressured and when the decision was made I knew without a doubt that it was my decision and I felt at peace. Kudos also to Allen who came out the day before and took the time to explain everything that was going on with the unit. Thanks Morris Jenkins for being a company that values integrity and have top notch employees!

Morris Jenkins technicians were very kind and sweet they called before they arrived to the home also great customer service very sincere and thoughtful and very kind and always addressed any needs and concerns with the work Samuel and Cory did a great job and it was another guy but I never caught his name sorry about that but I got to say thank you you guys did a great job

Our service technician, Joe was amazing. Costumer friendly, extremly knowledgable, and explained everything in detail. I would recommend this company to family and friends alike.

Always impressed with all Morris-Jenkins technicians & more than satisfied with their work.

Technician Michael was personable and sensitive to the Covid 19 concerns. He did the annual AC checkup. Michael explained everything he was doing and showed pictures. He checked out issues that may need to be addressed later. We have the Advantage plan with Morris-Jenkins which expedites appointments. I highly recommend them.

From the first meeting with Jim D. To provide us a quote, to the two Joshes who came and spent an entire day at our house on a Sunday, the customer service is top notch.

I was under the impression I had another local small business processing and working on a large project of repiping my home. However my brittle pipes gave way and when I called that company they hadn't even started after 2 months. I got in the phone with Morris Jenkins and within 45 minutes I had a tech out here quoting this project. While the price was reasonable, a little higher than we originally planned for, the customer service, the timely response, and the peace of mind that it will be done correctly was well worth it the extra cost.

In the middle of a pandemic Morris Jenkins came through. I will recommend them time and time again.

Rachel and Austin were professional, helpful, and kind. They assessed my issues quickly, provided multiple solutions, and worked with me through the whole process. 10/10.
Seriously though, I called Morris-Jenkins on a whim and now I'm a loyal patron. The customer service from Andy's initial e-mail through Austin and Rachel's positive attitudes and fun banter made what should have been a stressful experience into a fun afternoon. This is how modern service industry business should operate.

Brian and Lee came out to replace our furnace and one of our AC units....little did they know... they would be playing cat rescue as well �. They were so fast, quiet while I worked from home, and talked me through every step of the process. As me and my daughter ate lunch outside we heard our cat meowing and couldn't figure out where she was. Brian realized she had gotten down in a very small crevice in the attic where no one could reach her. Without any hesitation (I have no idea if he even likes animals lol but he sure seemed like a natural), he coaxed her out with food and carried our little feisty girl down to us without fear, and she is a feisty one. He took our problem that had nothing to do with the job he was there to do and resolved it for us without any question or hesitation. He went above the call of duty and my family and I are forever grateful.

Morris Jenkins amd their employees go above and beyond to deliver such professional and friendly service. Very prompt. I have been extremely pleased with this company!! So happy I chose them for my new heat and air conditioning unit.

Andrew came out this morning to do maintenance on my HVAC UNIT THAT I Purchased from MORRIS JENKINS.
He was such a delightful person, very professional and also knowledgeable. I appreciate this so much. Thank you, Andrew, and Morris Jenkins for providing all of us with such reliable good employees.

Brett and Sean were professional and thorough in their evaluation and we felt confident in their ability. The source of our water leak was not identified but they outlined a course to follow. Excellent service!

Each plumbing professional that came to my home was professional, friendly, very caring and explained each step needed to be taken thoroughly. The bathroom was left spic and span both days I had workmen here. I am very impressed with the professionalism of each person I interacted with from the person scheduling the job to completion.

Tech calls when he is on his way, also get a text an email to confirm tech is on the way. On time and efficient work.

Dan was our tech today.
He was courteous, personable, and thorough. He explained eveything start to finish. He was honest about things that needed to be fixed now and things that could wait.
Thank you again for quality service

Brandon M was friendly, informative, and efficient in doing my AC check. He replaced the whole house air filter and gave me information on a potential purchase of an air scrubber, since my wife has very bad allergies at the beginning of Spring.

I've been a Priority Advantage member for three years and have had great experiences with everyone from the people who answer the phone, to the sales personnel, to the technicians. Whoever doe the hiring for the company should be applauded for keeping the standards high.

Technician Tousont came out to service our air conditioning unit on May 6.. We were first time customers and did not know what to expect. He explained everything that he would be doing, including checking for issues that might be a problem later. Any issues that he found he was able to back up with data from instrument readings, which we were able to review. He was thorough, he was professional and he also was patient as we asked questions to gain a better understanding of his recommendations. We will be recommending this company to our neighbors.

JaQuan *** was fantastic. He was very polite and most thorough. We have been using Morris-*** for many years and are always very pleased and impressed with the technicians who come service our HVAC systems.

Extreme overcharge for garbage disposal.
I have an annual service contract with Morris Jenkins. The call to my home yesterday was initially for a clogged garbage disposal, which is to be covered under the annual contract. While here, the service man said my 3yr old disposal was rusting and I would have ongoing issues with it grinding food. So, he suggested a replacement that he had in the truck. He brought in price sheet for *** Disposals. 3 price options.... I chose the middle price ( I thought all extremely expensive) $650/ $750/ $1,000+ I choose the middle range $750... he said with tax it would be $805.45 .... I trusted them! He said the price was so high because of 9 yr warranty they offered. So, in telling friends about it, they suggested that I look around for price of that model. The highest price I found was $269.00! I called the manufacturer only to find that 9 yr. warranty was from them and would be the same at any retail price.... which is the retail price of the disposal purchased anywhere! I called Morris Jenkins and the plumbing super returned call ... with ridiculous excuses for the additonal overcharge .....and then he offered me a 10% discount! Beware ... this company is a rip off ....they are salesmen and not service men. ( I called various plumbers today and found that the going rate to replace a like disposal in Charlotte is between $90/ $130. Plus their initial visit was to be no charge because I am under annual contract to have services like a clogged disposal taken care of at no charge! ( also, they left no warranty card for me to fill out.... I now ask...were they going to fill it out in their name to honor what they told me was "their" 9 year warranty.??) When I spoke with *** they said for me to register with them on the phone in my name! Morris Jenkins is big at advertising .... bait and find a way to make you buy a contract for inclusive services that they try to make up in other charges!!! Model
*** Evolution Pro 750 price range s from various dealers : $260.00 to $275.00

Prompt same day service and fixed the problem quickly. Great folks and explained everything along the way.

Tech Nick T came to preform maintenance on system. He was on time. He was very polite and efficient, and worked extremely hard until the job was finished while always being respectful of us and our home. He put on booties and a mask to protect our home and us. He always kept us in the loop explaining the work that was being performed. He also informed us about a part on system which was going bad and would need replacing, didn't pressure us to replace it. We decided to go ahead replace it now then later which he had no problem doing. He found a gas leak on gas meter near the water faucet while cleaning unit tested it with bubbles, and informed us. We called gas company asap which came out and repaired it.