We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...
We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.
We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...
three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...
a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/05/12) */
We appreciate the customer contacting us regarding his concerns. We were scheduled to complete the repairs on the landing on May 6, 2015. However, the customer did not like the color. We offered the [redacted] a partial refund to have a bound...
runner installed, and the customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...
warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee. The customer has not replied to voicemail messages to discuss service.
Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...
replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. As the customer stated, installation arrival time is between 8am and 6pm. The day of installation we try and call every customer with a better estimated time of arrival. We regret that the customer was inconvenienced. The agreed...
upon discount was processed to the customer’s account before the COD payment was processed.
We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.
We appreciate the customer contacting us regarding their concerns. The customer changed their mind regarding the style and type of blinds they wanted, however the blinds were already fabricated by the vendor. For customer satisfaction and goodwill we have agreed to remake the blinds in the...
For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/10/12) */
We appreciate the customer contacting us regarding his concerns. The refund for the [redacted]'s cancelled order was processed back to his credit card on September 11, 2015. We have left the customer a message to verify that he has received the...
refund. We appreciate the [redacted]'s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects and we thank the customer for...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and their refund was mailed to the customer on 4/30/16. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...
resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.
We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...
three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...
a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The offered discount was processed on October 29th. We appreciate the customer's feedback on their order.
Initial Business Response /* (1000, 5, 2015/05/12) */
We appreciate the customer contacting us regarding his concerns. We were scheduled to complete the repairs on the landing on May 6, 2015. However, the customer did not like the color. We offered the [redacted] a partial refund to have a bound...
runner installed, and the customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...
warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee. The customer has not replied to voicemail messages to discuss service.
Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...
replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. As the customer stated, installation arrival time is between 8am and 6pm. The day of installation we try and call every customer with a better estimated time of arrival. We regret that the customer was inconvenienced. The agreed...
upon discount was processed to the customer’s account before the COD payment was processed.
We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us with their concerns.
Per discussions with the customer, the cost for take-up of the old flooring was removed from the order.
The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.
We appreciate the customer contacting us regarding their concerns. The customer changed their mind regarding the style and type of blinds they wanted, however the blinds were already fabricated by the vendor. For customer satisfaction and goodwill we have agreed to remake the blinds in the...
customer’s original style.
For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/10/12) */
We appreciate the customer contacting us regarding his concerns. The refund for the [redacted]'s cancelled order was processed back to his credit card on September 11, 2015. We have left the customer a message to verify that he has received the...
refund. We appreciate the [redacted]'s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects and we thank the customer for...
their feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and their refund was mailed to the customer on 4/30/16. We appreciate the customer’s feedback and consider this matter resolved.