Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me.
Sincerely,
Patrick [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make it to the appointment that they said they would make it to. A manager called Sam called me at 1:37 p.m. Appointment time was between 11a.m. and 1 p.m. leaving a specific note to arrive early. This is Unsatisfactory.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me.
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, provided a discount off the order for customer satisfaction and goodwill and completed the installation on June 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...
replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...
Initial Business Response /* (1000, 10, 2014/11/28) */
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss the results of the inspection. We look forward to hearing back from the customer and reaching an amicable...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. The repairs were completed on March 17, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...
a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/07/29) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the necessary repairs are scheduled for August 3, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
Complaint: [redacted]
I am rejecting this response because:
No one from this company showed up at my house to finish anything!!! I have tried to contact the company to ask why no one showed up but no one will return my calls.
Sincerely,
Stephannie [redacted]
We appreciate the customer contacting us regarding their concerns. Services were completed as scheduled on August 15, 2016. Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and their refund was mailed to the customer on 4/30/16. We appreciate the customer’s feedback and consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me.
Sincerely,
Patrick [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make it to the appointment that they said they would make it to. A manager called Sam called me at 1:37 p.m. Appointment time was between 11a.m. and 1 p.m. leaving a specific note to arrive early. This is Unsatisfactory.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me.
They have scheduled this appointment, would contact Revdex.com back if they fail to complete the job then or keep changing the date again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, provided a discount off the order for customer satisfaction and goodwill and completed the installation on June 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: I have not accepted to replace the carpet at a discount rate. The carpet should be replaced by Empire at their expense. I do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them again. The carpet they originally sold me was supposed to be top of the line, but clearly it's low grade material. The company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacements. I truly believe Empire Carpet is running a scam. I will never recommend them and hopefully my experience will force the company to change their policies and ethics.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...
replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...
resolving this matter.
Initial Business Response /* (1000, 10, 2014/11/28) */
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss the results of the inspection. We look forward to hearing back from the customer and reaching an amicable...
resolution.
The offered discount was processed on October 29th. We appreciate the customer's feedback on their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. The repairs were completed on March 17, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us with their concerns.
Per discussions with the customer, the cost for take-up of the old flooring was removed from the order.
We appreciate the customer contacting us regarding her concerns.
We regret the delay in completing the installation and any inconvenience that
occurred as a result. We have spoken with the customer, and the installation is
scheduled to be completed on November 14, 2015. Additionally, we offered...
a
partial discount for customer satisfaction. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/07/29) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the necessary repairs are scheduled for August 3, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
matter.
Complaint: [redacted]
I am rejecting this response because:
No one from this company showed up at my house to finish anything!!! I have tried to contact the company to ask why no one showed up but no one will return my calls.
Sincerely,
Stephannie [redacted]
We appreciate the customer contacting us regarding their concerns. Services were completed as scheduled on August 15, 2016. Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects.
We appreciate the customer contacting us regarding us regarding their concerns.
The repairs were completed under warranty at no cost to the customer. We appreciate the customer’s feedback on this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and their refund was mailed to the customer on 4/30/16. We appreciate the customer’s feedback and consider this matter resolved.