Motel 6

I recently stayed at your motel in Lincoln Neb. on 3/8/22. I was finishing up a 10-day road trip and feeling anxious and frustrated as the trip was very stressful. A young woman at the front desk named Patti turned my day around. She was so nice and caring that I knew I would have a pleasant stay. at your motel. She checked me into a nice room with all the amenities I needed. I've stayed at your motels on and off since the early seventies. Some are better than others, but I've always felt I had a clean room with a good bed and a clean bathroom and that's all I really care about. Patti is an asset to your company and deserves to be complimented for her kind, cheerful and helpful attitude. I've worked at a several resorts and certainly know good customer service when I see. Many thanks to Patti, I believe she will be successful at any future endeavors she decides to take on.

I'm requesting $for my inconvenience for the problems that occurred during my stay from 4/20/16-5/11/When I called for the owner he was out I stayed there from 4/20/16-5/11/I got a fridge/microwave on 5/4/after several request.I had to get food daily because of thisOn 5/4/I was awakening to a loud noise at a.mthe police where called over an hour laterThe alarm was going off in the room next door and no one was thereThe front desk clerk [redacted] didn't get the key to enter until approximately a.mI later had my daughter ask him why it took so long [redacted] was rude and as she left he said "you better be glad we don't kick your f [redacted] a [redacted] out." I was upstairs listening to what she said and what he said she never swore at himHe was upset because he had to do his job overnight and couldn't sleep and eat the donutsAlso while I was there my senior citizen mother paid for some days with her credit card and the clerk was extremely rude to her when she tried to

This particular item that was purchased is a hand embroidered item made to order in IndiaOur lead time for such an item is 4-weeksWe are just slightly over the week time frame and we expect it to be able to ship from our NJ facility next weekOnce we have tracking information, we will forward it alongWe do apologize for any inconvenienceI also do see we communicated this information with the customer several times via email

I am a regular customer of this particular Motel I am homeless, living in my vehicle with an elderly cat...she is years old This motel is one of very few around that accept pets I went there on October 23...my birthday, hoping to relax in a tub of hot water to relieve spinal pain and have a good sleep in a bed as well as play with my cat...let her exercise They said I was on their do not rent list I asked why The woman said, because sheets were destroyed during my last stay about a month ago During that stay my cat became very sick with projectile vomiting under the bed where I could not reach to clean I used towels and shoved them under to soak up any liquid At check out, I explained the situation and expected them to keep the $deposit they require The woman told me not to worry about it and gave back my deposit I'm banned from Motel 6, because my cat was sick This place allows pets What do they expect? What would they have done had it been a child? This is absolutely pathetic and appalling to do to someone, and further...to someone that is homeless This is not the only bad experience Twice they gave me a room neither fit nor ready, making me have to hall everything out and up and down stairs several times with a bad spine, neck and shoulder One room had a tub full of nasty dirty water and filthy floor Another, they said they were changing the door lock as I was leaving to get my car fixed They told me "you don't have to stay while we do this." YES I DO!! I'm not leaving a room full of electronics alone and open for anyone to take So rude I have my communications...laptop, chromebook, tablet, phone, hotspot and camera This is poor customer service and how vindictive to pick on my dying cat!! If there was a problem, all they had to do was keep the deposit when I asked!! How shamefull!!

Complaint: [redacted] I am rejecting this response because:1st, as of today's date 12/1/14, I have not received the $as promised.2nd the manager of the hotel referred that my complaint was in regards to unfair charges When in fact the manager is illegally charging sales tax to Hotel Residence Regards, [redacted] ***

It state's that Gary checked in and was sent to a room already occupied, and that there A/C didn't workI am attaching there registration card to show what room they stayed in ( which was )I am attaching our room move report for there check in date, to show this guest was never room moved, nor was there any room moves due to non working A/C unitI am also attaching our maintenance report for July 23rd and July 24th to show this room was never down for a non working A/CThe A/C in this room worked then and is still in room and continues to work todayIf there is anything else I can do to assist, please reach out to me as I am more then happy to be of any assistance

ABC is happy to sit down with the party involved and Revdex.com representatives, and have the Revdex.com arbitrate the caseWe're anxious to proceed as quickly as possible

Complaint: [redacted] I am rejecting this response because: As I said the agreement was monthly, yearly what ever the case may be the representative never came back after speaking to him about not having a problem with rodents, if there was a miss understanding shouldn't your rep had come again the following month which your contract stated to refreshWe paid the bill that was sent to us in full Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: In their invoices they are either ovebilling or fraudulent Regards, [redacted]

After speaking to you this morning I was able to find the letter you had mailedI looked into the complaint and found that we did indeed charge for missing/damaged itemsOur rooms are checked daily by a member of management after housekeeping is finished to ensure the required number of towels, linens, pillows, ectUpon inspecting the room after Ms [redacted] checked out, towels and pillows were missingAt this time, I am unable to refund herI do apologize for the late responseHave a great day! Thank you, Kristina P.General Manager Motel #4399Columbus IN812-372-

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I do wish to have it on record that the resolution cited, having a gallon of stain delivered to me so that I can finish the job myself, in no way means that I endorse the shoddy workmanship of this company. I just want them and this to go away. Thank you for your help in this matter. Even after I sent them pictures of their work, they would not return my calls. I am sure if you had not interceded on my behalf, this never would have been resolved. Thanks again! Regards, [redacted]

*** checked in pretty late and did call to complain of roaches about an hour after check-inShe talked to my night auditor and my night auditor offered to move her to a different room but the guest did not want to moveShe said if she saw another roach she would call backThe guest did not
call back to further complain or to move roomsThe night auditor did communicate the situation to myself and the front desk clerk coming on duty in the morningI was in the office when the guest checked out but she made no complaint about anything in the room, did not ask for a refund, and did not ask to speak to the manager_ She asked the clerk on duty for the phone number to our corporate office which the clerk willingly gave her and she left_ It was not until after she left that we realized she was the guest who had complained of roaches in the roomWe take every complaint of any kind of pests at this property very seriously and due to this complaint, I had the pest control company that we are contracted with come spray that room for roaches. I contacted the phone number listed on the complaint to discuss a possible resolution and talked to ***'s daughter ***, who submitted the complaint on her mother's behalfI apologized for the situation and assured her that we'have taken care of the issueWe came to the resolution that I will be refunding her mother's MasterCard in the amount of $59.39, which is the amount she paid for the room*** was glad that I called her to resolve the issue and was satisfied with the resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I would like to note that this is the same response that they provided to me weeks ago and have made no attempts to contact me or resolve the situation...which is why I contacted the Revdex.com in the first placeIf they address my concerns as they have stated in their response, I will be satisfied...it should be noted that their decision to spray is to reduce their costs in both materials and labor/time and not based on the condition of the deck...they are falsely marketing both in their sales pitch and on their website!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

October 31, 2017 I have attached a confirmation copy from Motelfront desk as requested.and, provided another copy of the "save to file" from an emailed copy I received from Motel online Confirmation for your convenience. If you want me to directly forward the Motel online email confirmation youPlease provide the Revdex.com email address you prefer. Do not hesitate to inform me if I missed any pertinent information you require.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:it does not address you falsifying bills in an attempt to illicit payment for services that were not requested.I received two emails informing me that my warranty was about to expire and what actions to take if I wished to renew and that no action was required if I did notYour claim that the bill you sent me after my warranty lapsed was not a fake or errant bill implies that I requested a renewal of my warranty and that I owed you $When I spoke to *** on the phone he was VERY professional and understanding and I find this emailed rejections of the facts of the case abhorrent.if I need to proved all of our emailed cooresropendence to the Revdex.com I will be happy toAttached are screenshots from the first and second bills I receivedI should not of had to contact you at all in order to not receive either of themI understand you're admitting the second was a mistake since I called and complained (loudly and repeatedly) on dec 8th but I also should not have received the first bill. on the phone I was assured that this was a "prebill" and it was "optional" in case I wanted to buy the warranty renewal but no where in the bill/email does it say anything to that effectThis is a billI received a bill for $for something I neither ordered nor wantedNow you're saying it was a bill but that I owed it because I hadn't cancelled when NO WHERE was I told I had to cancel in the first placeIf I had to call every business in town that I haven't ordered anything from to cancel all the services they offer in order to not get a bill from them my work would be never finished.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Customer has pictures and would have gladly shared them with the company, had the company showed up for meetingI am not inclined to send pictures of my house and property damage absent a conversationIn addition, there have been multiple requests to discussIn fact, I could go out right now and take pictures of the deck to demonstrate the damageHowever, I do not have before and after pictures because - for a pressure cleaning, there did not seem to be a rationale to take picture per-serviceHence, any pictures I have are of the damage.Not sure what the pictures would prove anyway as the business acknowledged that the "stain failed", etcI do not think the damage is in question, I think the cause of the damage is the issueHence, this repetitive reliance on pictures (which I can walk out to my front yard and back yard and take right now) are going to solveThis is more a matter of terrible customer service after the damage occurred, which is the primary complaint
Regards,
*** ***

See attached

After speaking to you this morning I was able to find the letter you had mailedI looked into the complaint and found that we did indeed charge for missing/damaged itemsOur rooms are checked daily by a member of management after housekeeping is finished to ensure the required number of
towels, linens, pillows, ectUpon inspecting the room after Ms. *** checked out, towels and pillows were missingAt this time, I am unable to refund herI do apologize for the late responseHave a great day!
Thank you,
Kristina P.General Manager Motel #4399Columbus IN812-372-

Thank you for your note and the opportunity to respond and correct the matterI am surprised to receive a complaint from this customer being that we have not heard from the customer after telling him to wait a period of time after the stain has been applied for it to set up (per manufacture
specifications)Here are our guidelines for touching up stain.Touch Up Procedures:After Stain has been applied, if there are concerns, allow the stain to set up for two weeks per manufactures specificationsIf customer is still concerned with the appearance after the waiting period has ended, either take pictures and send them to contact@***.com or place blue tape on the spots3.We will promptly send a crew out to address those areas.We utilize brush, roller and spray to apply the stainThe decision on which type of application(s) is determined by the technicians as every deck is different and they know bestAfter resolve the concerns with the even appearance of the stain we will remedy any concerns regarding damage to shrubberyWe will be in contact with the customer to address these issuesPlease let me know if you have any questions.We apply stain using brush, rollers and sprayUltimately, it is up to the technician to determine how they think