Motel 6

I am rejecting this response because: Motel has failed to address the root of the complaintMotel 6 response stated "We are still not able to locate any reservations besides the one they checked in with." It does not mention the fact that I stated the Motel clerk refused to accept the confirmation email I received online that I showed her on my phone, reserved by my credit cardThat she created a new confirmation number with a different price than the credit card reservationBoth docs list the number ID code for the motel in Anderson.I provided copies from both confirmation notices received on that same dayOne from an online Mote website the other from the Motel chedeskWhy I had to provide a copy of Motel 6's own in-house document is beyond my understanding, it appeared to me a stall and delay tactic. I see that that Motel does not deny the Internet email received by us is not from Motel However, fails to address the price discrepancy quoted therein those two legal document contractsMotel implied/claim the the online reservation was for a different night/location is ludicrous since we were traveling through Anderson, CA for one nightIf they are going to claim the online notice was fiction and not issued by online Motel Then I am a victim of a crime by unknown sources and I will have to provide this data to the proper authoritySo please expedite an acceptance or denial of the email I received from an Motel email address is from online Motel and is valid or not(Which Motel should have included in their response.) Now I have to wait for the incomplete information, again. Please provide an immediate timely response. Thank you.Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/06/15) */
We are glad this matter was brought to us, thereby giving us a chance to rectify the situationAs a Motel Property, we do our best to accommodate our guests in a timely manner; unfortunately some things are beyond our control
This guest
was originally put on our Do Not Rent list because of perpetual late paymentsAlthough that was the case, we sympathized with their plight and did our best to work with the guest because we value their business and genuinely wanted to help themTypically, Friday and Saturday nights we are sold out, and unfortunately, in this instance we were at capacity for the weekendTo avoid them being unaccommodated for the weekend, we politely informed them that we were at capacity, and we were unable to extend their current stay further and that they should find other accommodationsUnfortunately, this was not received well and ended in a heated argument when the guest became verbally abusive and began to threaten the manager
We adamantly apologized for the inconvenience
Best Regards,
*** ***
Property Manager

Thanks for your comments, please allow us to speak to them and provide additional context.First off, we erred in not cancelling your warranty when you requested it on the phone on 12/That was a personnel issue, and for that we genuinely apologizeOur manager you spoke to on the phone (***),
apologized as well, and we sincerely regret any inconvenience we may have causedIt's the failure to cancel it that ultimately resulted in you getting paperwork saying it was past due.However, we do take issue with the characterization that the statements are fake or that the practices seek to be dishonestQuite the opposite is trueIn our efforts to communicate to a homeowner that their warranty is about to expire, we attempt to communicate several timesIn all cases (including yours) we send multiple communication pieces attempting to explain the warranty will lapse: two emails, a paper statement, and a postcardDifferent people respond to the communication in different waysSome people phone in (like you did, to cancel) and others ignore the communication entirelyIn those instances, we truly don't know what their wishes are - continue with or allow the warranty to expireWe've had hundreds of instances where homeowners allow it to lapse only to have rodent issues again a few months laterThen, our phone folks are subjected to anger that "we" let the warranty expireObviously, we'd prefer to keep the warranty in place and we do the best we can with the delicate balancing act of "informing," "billing" and "cancelling." Again, in your case, we did drop the ball when our billing person failed to cancel the service in our system

Great job! Returned phone calls promptly, on time for job, finished in a reasonable amount of time, fair price Would use again

I checked into this Motel on December 9,2017.The hotel did not tell me that the hotel was under renovation when I booked this reservationThere was no ice on any floorAt AM there was no power in the hotelIt was ice coldMy nose is still running as I type thisI went to the front desk as the Waffle House and McDonalds across the street had powerThe receptionist laughed at me when I requested a refund and told me "good luck" getting any money back because the owner was a "stingy ***"I am requesting a full refund of $I immediately checked out of the hotel, went to the Waffle House to thaw out and warm up before calling Uber to go on to my next destinationI don't want any other paying consumer to endure what I did last night at that hotelConfirmation No: ***
Product_Or_Service: Hotel room

Business Response to a Complaint
cellPadding=0>
Complaint ID#:
***
Company Name:
Motel
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** *** ***
Staff Member:
Response:
The Motel of Bowling Green deeply apologizes for the unacceptable circumstances that occurred during your stayUnfortunately malfunctions within a Motel business are unpredictable and can cause hardship on the customer and we do apologize for the water pipeline breakingThe room conditions were left in an inappropriate manner causing hardship on the business resulting in hundreds of dollars worth of damagesWe will be unable to refund the requested amountAgain, we do apologize for the unacceptable circumstances that occurred at the Motel of Bowling Green
Sent on: 6/3/11:36:AM

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. After further discussion with the business, it was realized that the agreed upon financial terms of $down and $per month was an agreement made by the job coordinator without the company owner or accountant's awareness. This put the company and I at odds over what the terms really were. I have made payments plus the deposit, and we have agreed on new payment terms to resolve this issue. I have made the first of those payments.In short, I still disagree with what the terms were, but I do believe that we have reached a new agreement that, while not ideal for either side, is amicable and is a reasonable middle groundI thank *** for his willingness to work with me on this to reach such resolution.I also believe that this situation would not have been a situation had it not been for the former employee who made the financial terms agreement with us. I would say that, due to a bad employee, both parties were harmed
Regards,
*** ***

I am very sorry to hear that you were unhappy with your stayWe strive to provide superior guest service, with a clean and comfortable roomI have attached documents to this responseThe first is a registration card showing guest information, including the room numberGary stayed in room as stated on his registration cardThe next report is a Maintenance report for the days that Gary stayed here, which would have all room issue's attached for our reference to ensure that all issue's are fixed, before a guest checks into a roomThis report does not state any rooms with A/C issue's nor does it state any issue's with room The next document show's all room moves, for July 23rd ( the date of Gary's check in )This report will show anytime a guest is moved from one room to another roomThis report does not show anyone moved from room on July 23rd nor does it show anyone being moved from another room into room on July 23rd ( as the guest stated )The next document shows general maintenance issue's such as shampooing carpets extso we can keep track of all general maintenance issue's that need to be addressed in a room to ensure room is guest readyThere was no issue's before or during this guests stay as documented on this reportThe next report shows Non Rent-able rooms, these would be rooms that have issue's which prevent us from being able to rent that roomExamples would be a non working A/C, this is how we keep track of any issue's in a room to insure we fix said issue to ensure we are keeping our promise of " a clean comfortable room with great service at the lowest price of any national chain "I can assure you that our maintenance team, *** *** and myself inspect all rooms daily for any maintenance issue'sWe also follow up daily on any guest feedback of a potential maintenance issueI have personally been in room 117, room has the same a/c that was in there during this guests July 23rd to July 26th stayIt works great, and continues to blow ice cold air to this dayThis stay occurred during EAA, which is an day event in which we have guests from all over the world flying in to stay with us for one of the biggest events in this areaIt is our only focus during that time to help assist all guest in anyway possible while they are with us, as most of our guests during this time are not from this area nor this countryI can personally promise that if we were informed that a guests a/c was not working, we would have either fixed it immediately or replaced it with a new a/cIt is my hope that this information will clear up any doubt, and show that there were no issue's with this room

( I did file this response on 3/10/15)Mr *** complained that there was a double mirror on his guest room wall allowing the occupants of the adjoining room to spy on himHe also said that the persons there were talking about himAlthough no such mirrors exist in any of our rooms, and the
adjoining room was vacant, our staff moved him to a different room in the hope of reassuring himUnfortunately, Mr *** made the same claims about the new roomWe regret that we were unable to answer his concerns to his satisfactionIt would appear that he has problems that are beyond our scope

Reply to the complaint filled by the guest for the roomThe guest never brought any kind of issues to the front desk upon their arrival nor during there stay at Motel Presently I had guest staying in that room
from past several weeks and there review letter is attached here with all there informationUnfortunately we want be able to issue the refund back to the guest at this moment
Thanks and Regards
Tarun S*General Manager Motel (4399)Columbus IN812-372-

Reasonable rates, great hardworking crew was fast and did a good job Cleaned up thoroughly, were very nice and really aimed to please Good job

ABC stands by it's actions and intends to sue for non paymentThat is why the lien is in place and will remain in placeABC would be glad to share the associated documentation and records with the Revdex.com, if the Revdex.com seeks to gain a detailed understanding of the work and billing in question

From: Steve C*** Date: Thu, Nov 5, at 3:PMSubject: *** compaintTo: *** *** *** ***, Thank you for your note from Mr***I regret we did not see it until your fax todayI according to our records, **
*** was upset that his deck stain was taking to longThat wasn't the case, we had been in regular communication with himHis work was completed In late august/ early SeptemberWe agreed that we would discount him an amount from his final amount dueAgain I'm sorry we did not receive your notice until today, please let me know if I can be of more assistance.Respectfully Deck Restoration Guru STEVE C*** Founder ***

*** ***I apologize for the delay and poor communicationI realize several other customers have experienced the similar poor service issues, subsequently I fired my office managerI saw you on her schedule for this week but the weather has pushed projects backI am placing you on next weeks
schedule in the same order you wereI will be creating our stain schedule today for the week and will email you so you will have a better idea of when to expect usAgain, I am sorry for the poor communication.Happy decking,Steve

On 11/12/the guest Trisha Duran had arrived to check in to our hotel, unfortunately she had originally booked a single Queen non-smokingBeing as the twelfth was a Saturday our hotel was very busy and we had initially sold out with only a few reservations left to check inUpon arrival Trisha
argued with the general manager (me) that she had booked a two queen non-smoking roomWe assured Trisha that our computer showed a single bed queen size, to which she aggressively deniedOur general manager even offered to allow all five members of their group to check into that single bed which is normally not allowed, but we were willing to make exceptions to appease the guestThe guest initially agreed and checked the room prior to check in, the guest returned stating that one bed was too small for five peopleUnfortunately because the guest booked a single Queen we were unable to switch to a two- bed- roombecause-we-had-sold out aside from the few reservations stated priorThe guest began to make a scene in her distress and began to cry and become increasingly bothered by the situationThe guest walked out of the office and other reservations attempted to check inOur staff felt for the guest and negotiated with another customer to switch down to a single bed queen so that Trisha could then occupy a double bed queen as she had hopedAs the GM I went out of my way and was able to get the guest her desired room despite the fact that five adults was still against the rules, as her reservation had stated only two people were supposed to check in_ The guest was charged for a two bed queen size room for TWO people instead of the FIVE she actually had occupying the room, she was given a massive discount because of this and seemed incredibly happy after we checked her inThe guest then stayed without any complaint to anyone, these complaints only seemed to have stemmed from her desire to receive financial compensationThe guest states that she was double charged, but upon checking our records she's only been charged for her stayOur staff went above and beyond for this guest only to be mistreated and incorrectly given complaints as a means to extort Money backThank you for your time and understanding

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***-***

I'm requesting $for my inconvenience for the problems that occurred during my stay from 4/20/16-5/11/When I called for the owner he was out
I stayed there from 4/20/16-5/11/I got a fridge/microwave on 5/4/after several request.I had to get food daily because of thisOn 5/4/I was awakening to a loud noise at a.mthe police where called over an hour laterThe alarm was going off in the room next door and no one was thereThe front desk clerk *** didn't get the key to enter until approximately a.mI later had my daughter ask him why it took so long*** was rude and as she left he said "you better be glad we don't kick your f* a*** out." I was upstairs listening to what she said and what he said she never swore at himHe was upset because he had to do his job overnight and couldn't sleep and eat the donutsAlso while I was there my senior citizen mother paid for some days with her credit card and the clerk was extremely rude to her when she tried to

I have already responded to this same concern twice with this guest As a recap, I stated the booking the guest made in advance was not showing on our system at the time of the guest arrival Our prices do fluctuate, according to the demand level for each day We had closed our booking system off for this day due to a Large demand online for this given day The guest was given the daily rate as was reflected with the properties over all demand The only reason I can think of why the property did not receive any advance booking is that the guest have booked for the wrong date We are still not able to locate any reservations besides the one they checked in with Please advise if there is anything else I can explain to close this concern.Thanks,*** *

We have credited your account for an irrigation repair of $
Sod replacement will cost $and ABC will treat this as warranty also, and
credit the accountHowever, there are other places in the yard where the irrigation
system needs to be repaired to ensure any
additional turf will thriveWhether
the repairs are performed by our irrigation employees or another company, we
cannot install turf and warranty the turf, until these repairs are completeIf
you’d like ABC to make the irrigation system repairs, please call our office to
arrange for an irrigation specialist to make the needed repairs to your system
Once complete, we will schedule the warranty sod replacement."
Additional note: Due to late fall install, sod will likely remain
dormant until spring green up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like to have an final account statement with closure notice from the company to assure this situation is completely resolved
Regards,
D*** C***