Motel 6

I had a horrible experience with Divorce Without WarThe mediator made an amicable divorce more complicated and difficultVery unprofessional

Worked very hard, cleaned up the mess and delivered everything as promised

We have met with Mr ***, in person at his residence, and addressed his concerns in detailWe explained that the part was indeed new, not used, and that the rust and discoloration that was observed on the transformer was due to cosmetic deterioration that normally occurs in damp, salty airThe
cosmetic damage in no way impacts the performance of the transformer and a lifespan from the item is still expected.Additionally, we offered to reimburse him for the cost of the other service call and extended an offer for a one year, AC maintenance plan (AMP program) at no chargeMr *** accepted both offers and ABC believes the consumer has been made happy and his concerns addressed

Please accept our sincerest apologies that her experience was less than satisfactory She had a reservation for nights for 08/23/to 08/25/16 but she did not come on 08/23/so our central reservation charged her for first day and canceled rest of days than she came next day we
explained our policy to her we let her stayed at motel and told her she need to pay for rest of days and also need to pay before 11:AM she did not come to pay so I went to her room and explain everything but She was yelling on us and she said she will pay before she go to work so I let her stay in room but she did not come to pay for second day and she leftIt is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share her concerns Thank you for bringing this to our attentionPlease know that we value our guest and appreciate their business. Very truly yours, *** *** General Manager

Initial Business Response /* (1000, 10, 2016/08/02) */
To whom this may concern,
The guest *** *** and her boyfriend *** *** stayed here at the motel in Redlands, CA for a long timeI had a lot of issues with themPaying late all the time, having a bunch of people in &
out of there room bad people so I gave them plenty of warningsAlso gave them exception rates because they always had a hard time getting their paymentEven though I was fair with them they still continued to do what they wanted so I had to ask them to leave and that is why there so upset
Initial Consumer Rebuttal /* (3000, 12, 2016/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no idea who these people areMy name is *** *** I don't know who that guy is we stayed only one night not a long time and we had no one besides us in my roomWe my name is *** *** I stayed one night with a friend so who in the world are these other people??????? Obviously you are making stuff up to try to get out of this
Final Business Response /* (4000, 14, 2016/08/09) */
TO WHOM THIS COCERN *** *** CHECK IN 7/IN TO ROOM *** THAT IS A KING NON SMOKING ROOM.WE APOLOGIZE FOR LATE CHECK IN BUT AS FOR THE WEED SMELL THAT A NON SMOKING ROOM ALSO IF THERE WAS ANY OTHER ISSUE OR CONCERNS IF SHE WOULD OF LET US KNOWWE WOULD OF BEEN MORE THAT HAPPY TO RESOLVE OF FIX THE PROBLEM, BUT I WILL HAPPY GIVE HER REFUND 50% OFF HER CREDIT CARD AS COURTESY AGAIN WE APOLOGY
Final Consumer Response /* (2000, 16, 2016/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes 50% is fineI did mention some things to them but they also had no other rooms so I would have just had to leave

I believe the guest failed to inform you we had refunded her on the twelfth of December we have provided her folio as proof. Thank you for your time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gary ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

From: Motel Date: Wed, Jun 14, at 4:PMSubject: Complaint ID ***To: Hello Mr***,We apologize for this complaint. We have refunded the guest the amount that we charged her directly which was only $72.09. We have also called Hotels.com and requested a refund on her
behalf due to the inconvenience of the billing error. We were upgrading our billing system and the reservation did not come through as prepaid. I will send you the credit email separately from Hotels.com. I also called the guest and left her a voicemail message. Please let me know if I can be of further assistance or if I need to do anything else. Will this case show as a bad mark on Revdex.com for us?Thank you, Janet Wwebsite

We offered to return as many times as was necessary to get any pest problem under control.  That's the guarantee we make to all customers.  Since we cannot guarantee that all pest control problems can be solved with one visit, we promise to return until the customer is satisfied and that...

any return visits are at no charge.  That protocol is fairly standard industry practice.  When the customer declined the offer of return visits, we credited the money back to the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As I said the agreement was monthly, yearly what ever the case may be the representative never came back after speaking to him about not having a problem with rodents, if there was a miss understanding shouldn't your rep had come again the following month which your contract stated to refresh. We paid the bill that was sent to us in full   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: In their invoices they are either ovebilling or fraudulent
Regards,[redacted]

We appreciate the homeowners meeting with our AC Manager on 8/3. Per the discussion at that meeting, we'll refund the money for the maintenance agreements ($380), while keeping the agreement in place and repair the water damage caused by the leak.

From: Motel 6 Date: Wed, Jun 14, 2017 at 4:31 PMSubject: ID [redacted]To: Please see refund below.Thank you,Janet WSalesMotel 6 ----- Forwarded Message -----From: Holi[redacted] Inn Express To: Sent: Wednes[redacted], June 14, 2017 4:29 PMSubject: Fwd: Refund request processed Thank you,Janet WBegin forwarded message:From: Date: June 14, 2017 at 2:28:37 PM EDTTo: Holi[redacted] Inn Express Subject: Fwd: Refund request processed  Sent from my iPhoneBegin forwarded message:From: Date: June 14, 2017 at 2:22:06 PM EDTTo: Subject: Refund request processed   6/14/2017Dear [redacted]Thank you for contacting Expedia Lodging Support Services.We have processed a refund per your request on the reservation for [redacted]for 06/03/2017. We will release the credit to the cardholder's card within 24 hours, however they can contact their bank within the next 7-10 [redacted]s to see if it has been posted to their account.Please let us know if you have any questions.Kind regards,Expedia Lodging Support ServicesExpedia PartnerCentralExpedia PartnerCentral App available on theApp Store®andGoogle PlayTMSubject: EVC: Requesting EVC Details BK/RA/Invoice #:--------------- Original Message ---------------From: Sent: 6/14/2017 1:19 PMTo: [email protected]: Re: Guest refund approval needed [ ]HiCan you refund that money to customer please!Property didn't charge any thing . We didn't have virtual card info also.so send back refund to customer.Thank you[redacted]Motel6(G.M)Sent from my iPhone> On Jun 14, 2017, at 2:13 PM, Lodge Ops wrote:>>>>> Dear [redacted]>>>> Thank you for contacting Expedia Lodging Support Services. If you agree with the guest refund requested, please reply with your approval and the following information.>>>> Hotel name: Motel 6 > Hotel employee’s name: > Guest name:[redacted]> Booking ID:> Period to be refunded: full stay> Reason for refund: never got the reservation thru his system>>> Below you will find the instructions to request a guest refund in Expedia® Partner Central:>>>> If you know the information needed to submit a request:>>>> 1. Log into Expedia® Partner Central using the link below. Once you are logged in, it will take you to our Structured Intake.>>>> Request a Guest Refund>>>> 2. The Account Name and Contact Name associated with your login will be pre-populated. Fill out the rest of the form as prompted.> 3. In the I need Assistance with field, select Refund Request.> 4. In the Action field, select the appropriate value related to your request.> 5. Fill in the Description field as prompted and select Submit. Your request will be routed to our service team who will handle your refund request.>>>>>> If you need assistance with the information needed to submit:>> 1. Log into Expedia® Partner Central using the link below. Once you are logged in, it will take you to our Help Center.>>>> Help me request a guest refund>>>> 2. Select and review the help article that explains how to submit a guest refund (How To: Request a Guest Refund).>> 3. Once you have the information and are ready to submit, click on the Contact Us link on the left of the page.>>>> Regards,>> Nicole>> Expedia Lodging Support Services>> Expedia PartnerCentral>>>> Expedia PartnerCentral App available on the App Store® and Google PlayTM>>>> Case Number >>> (Motel 6 Richfield >>>> >>>>>>>>>ref:_00DC0PxQg._5001A1KeQDH:ref

This particular item that was purchased is a hand embroidered item made to order in India. Our normal lead time for such an item is 4-6 weeks. We are just slightly over the 6 week time frame and we expect it to be able to ship from our NJ facility next week. Once we have tracking information, we...

will forward it along. We do apologize for any inconvenience. I also do see we communicated this information with the customer several times via email.

We have spoken to the customer and extended an offer to return and re-treat his premises. He accepted and we returned on 7/25 and treated the property with him in attendance. We appreciate the homeowner working with us to find the best solution to his pest problem. For reference: no products we use...

are “watered down.” There are products that require water as a part of their design, but ABC uses the proper amount – no more, no less. It’s an expensive proposition to place a fully trained, fully equipped specialist in the field and on someone’s doorstep. It’s definitely in the customer’s best interest, as well as ABC’s, to do the job correctly the first time. Using “watered down” products is counterintuitive to that economic reality. ABC depends on happy, long-term customers and decisions are made with those goals in mind. Additionally, we did return both in warranty and out of warranty to treat his premises, at no charge. We returned once within the warranty period, and two times afterwards, all at no additional cost.

It state's that Gary checked in and was sent to a room already occupied, and that there A/C didn't work. I am attaching there registration card to show what room they stayed in ( which was 117 ). I am attaching our room move report for there check in date, to show this guest was never room moved,...

nor was there any room moves due to non working A/C unit. I am also attaching our maintenance report for July 23rd and July 24th to show this room was never down for a non working A/C. The A/C in this room worked then and is still in room 117 and continues to work today. If there is anything else I can do to assist, please reach out to me as I am more then happy to be of any assistance.

I am rejecting this response because:  This business doesn't care about customer service or public health, the manager called me to give me a partial refund and tried to say there was no black mold so I asked her for her email address so I could send her my photos and she got upset and hung up on me.  I disputed the charges with my credit card company and the business received a chargeback rather than doing the right thing and taking care of their customer service and maids.