Motel 6

ABC disputes the claims that the customer called to cancel service multiple times in 2017. We record all incoming calls and do not find any record of calls regarding the account until the January 18th ­call (Note: we have the specific date of the call which the customer did not provide in their...

complaint). We also dispute the assertion we failed to deliver mowing service. We have the paperwork our lawn crews submit, and we have no reason to doubt the integrity of the crews or validity of the paperwork. The dates the lawn was mowed were: 10/3, 10/14, 10/31, 11/14 and 12/12. In short, we stand by our employees and the performance of the work as billed. However, since this issue has drug out over a long period of time and to avoid any additional expenditure of time, ABC will credit the $326 in dispute.

Reply to your Inquiry dated 12/30/15 Guest Name: [redacted] Please see the Attached documentation regarding this issue. Result: [redacted] was called to treat Room #150. No Activity Was Found By [redacted] as a Result of Guest Complaint. Thank you. Stella S[redacted]General...

Manager Property 0395

Dear Ms. [redacted],1 am submitting to you my response for ID [redacted]. Mr. [redacted] did stay at our Hotel on the night June11, 2016. They were originally put on the first floor and upon check in had requested to be on the 3rdfloor. They checked in at approximately 8:22 and left at 9:47am1 have attached a...

copy of the original complaint. In his original complaint he never stated talking to anemployee that said he would receive his money back. This was the only compliant we have from thatnight so I don't understand where he thought other guests were going to get their money back. Uponspeaking to Mr. [redacted] he could not remember who told him this information. He could only tell us thatit was an employee.I have spoken to my head housekeeper and she informed me that she was the person who took the[redacted]'s their coffee that morning around 8:30am and that part of the group checked out at 10:00 amand the other half checked out at 11:00 am. Our Normal check out time is 11:00. Mr. [redacted] checkedout during the time that the group was checking out.I have spoken with the clerk who was on duty at that time and they said the [redacted]'s did file a noisecomplaint and they did contact the supervisors of the group that was staying here. The supervisor saidthey would take care of it and she was under the impression that it had been handled. There were noother complaints made and she did not hear back from Mr. [redacted].After I have spoken to the [redacted]'s they called the Motel6 Corporate Customer Service phone numberand were told that they were not going to be issued a refund. It is after that answer they filed acomplaint with you.The [redacted]'s got a clean room, a comfortable bed and spent the entire night. Our staff went above andbeyond by delivering them coffee to their rooms. Our staff that was working during the initialcomplaint did her job. It because of these factors we did not and will not give a refund.
DeNene S[redacted]GM Motel 6 # 4129406-782-5678

Complaint: [redacted]
I am rejecting this response because: ABC replaced the sprinklers where they replaced the sod, therefore eiher a full refund on the areas sodded or replace sod where the area was originally sodded by ABC. Also, please note my yard is not dormant.
Regards,
[redacted]

ABC is happy to sit down with the party involved and Revdex.com representatives, and have the Revdex.com arbitrate the case. We're anxious to proceed as quickly as possible.

The customer actually signed up for a rodent exclusion service and an ongoing rodent management program where bait stations are installed around the home that allow mice and rats to access a compound in the bait boxes which results in death of the rodent. The compound is refreshed every 60 days and...

the billing for that is every other month – approximately 60 days. The ongoing monthly amount is $86, before taxes. Attached to this response is the contract which spells out the scope of work, dollar amounts, the time-frame EOM (every other month) and is signed by the customer. It is for a period of one year. Normally, we prefer to have the customer honor the signed agreement. However, in the interest of always attempting to maintain positive, long-term relationships with customers, we will be willing to allow the customer to exit the contract immediately. Additionally, even though the customer still owes for one bait station service (approx. $86), we will wave that as well.

Good Afternoon,I am responding to a guest complaint [redacted]. I wanted to let you know I have spoke to herand I have refunded her double charge I am very sorry her stay here was not pleasant I assure you my Team here as well as myself are doing everything we can to make sure all necessary...

measures take place to assure our guests enjoy their stay here.

We hated to hear that this potential client did not receive the service that ABC Home and Commercial ServiceS is know for. After close review of the chain of events, it appears the client was in contact with our Houston ABC office when in fact the College Station area is serviced as apart of our...

Austin team. I attempted to contact the customer to explain that we now have his request in hand and will have an inspector make contact, meet on site and provide a bid.Again, I apologize that your inquiry was not a solid service experience but feel confident now that we have directed your need to the local office, you will receive the information you have requested.Thank for the opportunity to correct this issue and we are looking forward to servicing your lawn and landscape needs. [redacted]Division Manager-LAWN

I am rejecting this response because: According to Motel 6 they never double charged me, which was a lie. Now I get the refund for the double charge only and this refund was from Booking.com. How do I see the accountability for the mistreatment from the hotel? My complaint was in two parts, one for the over charging and one for the service. The only response back from this motel for this incident is the letter stating they were mistreated by me and that I am trying to extort money from them. The entire response was a made up story, they never offered me to fit in a one bed room. When handed the room key I was under the assumption that it was the room with two queen beds that I had booked. I never agreed that I had 5 people. I explained to the manager several times that I had 4 people and that not all 4 were even staying in the room for the night, not that it should even matter because I had booked a room with 2 queen beds. After the manager argued with the booking.com agent he called me up to get the key and I explained to him again that I did only have 4 people and he yelled at me saying “4, 5 6… What the hell does it matter now!” I never got an apology from this hotel for calling me a liar. I can’t accept that this manager is allowed to treat people like this and it is not fair to people that book rooms here in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you![redacted]

Guest stayed at my motel for a couple nights. Claims that on the last night they got bit and now wants money for all there "NEW" shopping they did. 1st, There was no complaints about BB when the guest before stayed in the same room and even after. They bites she had were not BB bites. Shes asking...

for money for everything that she brought while shopping, but does not have any proof just a random number she is trying to collect. Rogers Pest control was called out to check rooms and nothing was found.

Revdex.com:  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do wish to have it on record that the resolution cited, having a gallon of stain delivered to me so that I can finish the job myself, in no way means that I endorse the shoddy workmanship of this company.  I just want them and this to go away.  Thank you for your help in this matter.  Even after I sent them pictures of their work, they would not return my calls.  I am sure if you had not interceded on my behalf, this never would have been resolved.  Thanks again!  
Regards,
[redacted]

[redacted] I came to you home at 10am on Feb 18 as was set up prior. I saw two cars in your driveway an [redacted] and [redacted] van. Your doorbell was broken so I knocked three times. I went around back to you home and took pictures with date, time and location stamp. This was the second time I was at your...

home other than the work or the assessment. I don't see any damage to your property that was obvious from the pressure washing work performed. I saw an old stain that was faded and had failed. I saw old lattice that has broken with age. Your presence or pictures would be helpful in resolving the issue.

Dear [redacted]:I received your letter today of a complaint filed by a guest that stayed at our propertyfrom 07/05/2016 to 07/1 0/2016. I do not believe that was the registered guest's name,although the stories seem similar to account for the series of events that occurred onthat Sunday morning.I...

received a phone call from a lady, whom I presume was the registered guest[redacted]. She stated she was checking out (a day early) from her week staybecause the property was infested with bed bugs and she wanted a complete refund.I have a certain Motel 6 protocol to follow when a guest makes such a claim andbecause I was unable to talk to her face-to-face, I listened to her repeatedly insisting herdemand for a full refund. I informed her we would give her the one day refund for theearly checkout. She made it very evident that it was unacceptable and I explained itwas all I could do at the time.Besides the Revdex.com, she also complained to the county health department and filed acomplaint with Motel 6 corporate. I believe the facts are that Ms. [redacted] was paying forher daughter and grandson to stay at the Hotel. Based on the fact that they had beenresiding in the room for 4 days prior to the incident, it seemed to me that it could bepossible that they where the ones to bring the bugs into the room, I did not suggest thatbut it was my concern as the GM. I informed her to contact Motel 6 Corporate and file acomplaint thus giving me time to investigate her claim.I have enclosed a copy of the inspection report of the health inspector indicating that wedo not have an infestation as claimed by the guest. No further action is planned at thistime.Kind Regards,Robert C[redacted]General ManagerWilsonville Motel 6

I am rejecting this response because: I disagree with everything that he said. First of all, I stayed there 3 nights, one room was free from hotels.com and the other night my boyfriend paid  $83.57 (in which we still have not gotten our refund back) and then next morning I woke up bite all over my body. We were out in about,  during the day and up late. I got bite over 50 times. Employee's were not helpful in trying to contact the owner. They were making up excuses for us not to call him. The worst part is that cops were called on Monday the 8 of august because we wanted to see for ourselves the room close down or at least inspected by them and they did not. They truly did not even care. It took me a month in a half to get a contact number for him. I called every other day to see if he came to his hotel or even a response by him and nothing. They were saying he was going to come Wednesday and we would show up and he was not there. During this month of no response by him, i've been to hospital twice, doctors telling me I have Scabies. I had to get this one of kind medicine was $300, I was not able to offered that so I had to wait an extra week. I lost my job due to traumatic stress of bugs crawling on me and I have scars all over my body. So I had no time to be shopping around when all I was doing was scratching my bite marks but I did ha to throw away half my clothes and my boyfriends clothes.I HAVE PROOF AND PICTURES OF EVERYTHING THAT I SPENT! All this could have been avoided if the owner updated his hotel like all the other motel 6's and instead of having carpet in the rooms, he should be having flooring. This is just for sanitary reasons and for cases like this to avoid. and for future questions or concerns about this my attorney will be representing me [redacted]. Penthouse Floor Beverly Hills, CA [redacted] Office [redacted] Fax [redacted]@hotelinjurylaw.com

[redacted] signed an authorization for the work to be completed on 6/25/2015. He did pay a portion of the invoice as we ask for deposit for large projects like his. He agreed to the work to be completed and the amount of the estimate. This authorization is an online process that must be completed...

before any work is scheduled. He paid a deposit of $2000. However, he has made one attempt of a payment of $150 since. In the process of collecting the debt of the remaining $15,957.79, he wanted to make monthly payments of $150. This would be 107 monthly payments (almost 9 years of payments). We provided him 3 months to pay off the amount or a lien would be processed for the work performed. If you have any further questions or concerns, please feel free to contact me. Please see his attached response via email to our accounting department: ____________From: [redacted] [[redacted]] Sent: Sunday, October 18, 2015 10:33 AM To: [redacted] Subject: Regarding our phone conversations on Oct 16, 2015 I have spoken with my attorney, and talked to my financial institution in order to address your offer which you made over the phone. First, my attorney asked me to specify that your actions amount to violation of the Consumer Protection Act and amount to Fraud In The Inducement by trying to change the payment terms. That said, you have made an offer.  I have evaluated your offer, and have looked into my options to see what I can do to try to meet your wish to have money in the next 90 days instead of the monthly payment terms that I am currently making. First, the agreement that was made for the work to be done was that the total price of $1,3016.79 was to be paid in a $2000 initial payment, followed by $150 monthly payments.  This was based on what I could afford to pay on a monthly basis.   Based on that, for a $150 monthly payment, I can finance $6,200.00, so that is what I’m offering to pay you within 90 days if you still wish to change the payment terms of the contract. This payment would be made by credit card (because my credit card has a lower interest rate than the personal loans I could get, thus allowing me to finance the highest amount possible to pay you), and any credit card transaction fees you would have to cover.  This will give you a lump sum payment now (after agreements are signed) instead of the continuing monthly payments, and will keep my monthly payments at the amount that I can afford.  [redacted]_______________Warmest Regards,[redacted]
[redacted]
[redacted]Fax [redacted]
[redacted]

This is the 5th time we have stayed at Walker River Resort and we were very disappointed and we will not be back. The cottage was filthy, the tub was gross,
the window seals had dead bugs, the floors had not been mopped, the stove burners
do not work properly, the refrigerator has missing part's on the side doors so you cannot even put anything in the side doors,the pans are in sad sad shape. Then we went to the pool and hot tub you could not even smell any chorine so that is also very scary. We stayed in cabin 5 and there was a very strong urine smell like someone had been peeing in the willow's next to the cabin. There is a fed lot close by and there always has been but the smell of cow manure was just awful and on the last 4 trips never noticed the horrible smell?????We do not mind paying $134.00 a night but this last trip was ridiculous ???? Maybe they need to start inspecting these cabin's before they rent them out in this filthy condition????????

Initial Business Response /* (1000, 10, 2015/08/27) */
We have the motel sprayed regularly and when the customer complained I looked and could not see any bugs that the customer was complaining about. I will contact the customer directly to resolve.

From: Steve C[redacted] Date: Tue, Dec 15, 2015 at 10:32 AMSubject: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted],Thank you for your call. We left, as requested, a gallon of the stain used on **. [redacted] deck near a side door on his house. he had workers at his house at the time. Please let me know if you have any further questions.    Deck Restoration Guru  STEVE C[redacted]  Founder  [redacted]

Revdex.com
8020 S County Rd 5, Ste 100 
Fort Collins, CO 80528 We received your letter regarding a former guest of Motel 6. 
Actually the guest had two separate reservations, however; I have notified him that we...

will be returning the amount of $155.82 which he feels is unfair. Motel 6 
[redacted]; General Manager