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Address: 1625 N Commerce Pkwy, Weston, Florida, United States, 33326
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I went above and beyond, submitting every piece of evidence they could possibly need – detailed descriptions, manufacturer weights, and photos of the damages. And what did I get in return? They offered me chump change, way less than the 60 cents per pound they're supposed to cover.
They had the audacity to toss in an extra $50 "to maintain their high level of customer satisfaction," but it was a pathetic attempt to hush me up. Multiple times they refused to take another look at the items I submitted documenting my losses, that I spent hours preparing. My total settlement offer was an insult – nowhere near what I deserved for the stuff that got trashed, stolen, or overcharged by the associated moving company.
To add insult to injury, they basically held my ability to leave reviews hostage. If I accepted their disgraceful settlement, I couldn't leave a single word of truth about this nightmare.
I urge you, and anyone else, to steer clear of any company associated with Moving Claims Services. If they dare to 'accept your claim,' DON'T LET THEM HANDLE IT. Insist on dealing with a different company for your claim because this one is an absolute disgrace!
Lesson learned, never use or recommend this company for your claims processing needs
I will never ever use this company again, broke my marble table tops into pieces and was trying to leave without telling me and also damage other funiture. My mom had these expensive tables for years and now they are not any good, I hate your company
The movers, Selective VanLines picked up our items May 21 in NY and did not deliver to FL until July 24 at which time most items were missing and the rest damaged. I presented Selective with photographs, estimates, and the inventory and they forced me to use MovingClaims.net who never responded to my letters or calls and who have still not "settled" the claim. Since Selective had our items in their secure warehouse and they could not find our items and did not report a break-in, we filed a police report in Totawa NJ accusing them of theft and vandalism. I sent to MovingClaims, all the letters, pictures and related documents, but not resolution. I have filed a complaint with the BBB, Florida Dept of Ag, Attorneys general in NY and FL, and will probably file small claims court in NY and FL.
In short - Movingclaims.net is an outsourced ‘claims resolution’ company and not an insurance company. Do not make the mistake of thinking of Movingclaims.net as a neutral third party. They completely have the moving company’s interests in mind.
As they are quick to point out they perform their claim services FOR YOU at no cost. That is because they are being paid by the moving company. How much does this service cost moving companies? Most pay under $500 per month for up to 20 claims. For this amount Movingclaims.net will “negotiate with your customers before and after a settlement to avoid possible lawsuits and consumer agency complaints (BBB, DOT, Attorney General, Consumer Protection agencies, etc.). This is our most important and time-consuming of our services – we help protect your company from legal procedures and consumer agency investigations.”
It sure sounds like movingclaims.net have your best interests in mind, right?
Now BEFORE you can file complaints that actually matter (with BBB, AMSA, FMCSA and state agencies) you NEED to go through dealing with Movingclaims.net. You have to show you attempted to file a claim and tried to get a resolution. Movingclaims.net is hoping to wage a war of attrition with you and that you will eventually give up and accept a feeble, meager settlement.
If you have been told to deal with Movingclaims.net here is my advice:
1) Document everything. Keep all communications between you and your moving company AND Movingclaims.net. Consider Movingclaims.net an extension of your moving company.
2) Immediately contact your credit card company if you paid any of your move with a card. Consider placing a dispute or “chargeback” on that charge. Most credit cards give 90 days to do this. Movingclaims.net will intentionally delay your claim past this point, taking this option off the table. Realize that the moving company may well respond with an empty ‘theft of services’ threat so you should be prepared to have all evidence of damage or negligence committed by them available and ready for your credit card dispute.
3) Be prepared to run in circles as Movingclaims.net makes the claims process more difficult that it needs to be. One requirement is that all documents need to be submitted front and back in one large file. Not a zip file, but a single continuous document. The good news is there are apps that can do this for you on your phone and compile them into a single PDF for you. Another requirement is that all photos need to have your name and damage description on them. And then those photos also need to be complied into one single continuous large document.
4) Do not make the mistake of thinking you are dealing with a company that has your interests in mind or is playing fair. If you are offered anything from the moving company 'through' Movingclaims.net is ‘go away’ money. They will ignore any overcharges or ‘surprise’ fees tacked on to your move in addition to damages your property endured. If you are claiming $6,000 in damages expect to be offered $70. This is not an exaggeration or hyperbole.
If you are at the point of being told you have to deal with them, you have already likely lost this battle. But you have to fight it. The war isn’t over.
1) If you are unhappy with Movingclaims.net (and expect to be) and believe some type of fraud conspiracy exists between Movingclaims.net and the moving company one option is to file a complaint with the Federal Trade Commission. Go to reportfraud.ftc.gov. This is especially important because interstate cases need to be handled by the feds.
2) Movingclaims.net is based in Florida. You should file a complaint against them with the Florida Department of Agriculture and Consumer Services (FDACS).
3) As soon as the process is over file a BBB complaint about Movingclaims.net and your moving company. Don’t forget Yelp, Google and other review sites too. Make this as public as you can. Cockroaches hate the light.
4) File a complaint with AMSA. If your move was interstate then also file a complaint with FMCSA. If it was local then file a complaint with your state.
Companies like Movingclaims.net only succeed if they can keep you, the consumer, from having a voice. They will post fake reviews to drown you out and they will rig the game and try to wear you down to the point you do not want to fight any more.
The only way to hurt these scam companies the way they hurt the public is if enough of us are willing to step up and share our experiences in online reviews and involve of all state and federal agency services at our disposal.
Do not give up. Do not give in. It is what they expect from you.
A lot of 'happy talk' before and after the process (by email) but not claimant friendly.
There is not direct link or claim number to access your claim.
MovingClaims.net intentional does not have this capability which prevents easy claim amendment for the customer. MovingClaims.net (in effect) forces the customer to completely redo the original claim.
After the initial claim is completed and acknowledged, MovingClaims.net does not email back to customer a copy of the completed claim nor a way to access a completed claim after the fact.
MovingClaims.net makes great effort in 'greasing the customer' for purported service but failed in this specific (and assumed common) occurrence of adding photos to the original claim.
MovingClaims.net is quick to point out they are a third party between the customer and the moving industry. One could anticipate that Moving Claims.net receives monies from the moving industry.
No surprise that the claim process that MovingClaims.net designed does (in effect) throttle the customer from updating any claim except to completely refile/recomplete the whole claim.
Pls. share your file. We have been trying to deal with them for a year. They sent us a settlement letter in the name of another party and refuse to engage, saying they sent a settlement letter, case closed.
I'd love to see the info. I agree that they have you jump through hoops, only to be denied and they won't tell me why.
I booked a moving company months back for a commercial move and also paid them $as the advance paymentBut they never showed up at the moving date and did not even inform me that they are not comingI had to go through lot of troublesHowever, when I asked them to refund the $they stopped answering my calls!!! So, I had to take the alternate wayI hired MovingClaims.Net to solve this unwanted issueThey are professionals, they knew what needed to be done and that worked like magicWithin just working days I got my money back, total refund! Thanks a ton to MovingClaims.Net for the awesome support
Though I paid a good amount to the moving company but they couldn't deliver my belongings undamagedMany of the valuables were broken and furniture was damagedI asked for the compensation and as expected the moving company deniedThey had many lame excuses for the damages which were not acceptableHowever, I eventually hired MovingClaims.net to solve this issueThey are experts, they contacted with the moving company on my behalf and I got a call from the movers immediately asking for an appointment for the settlementEventually I got the compensation and was managed to overcome the loss
It seemed like I was standing at the dead end after being destroyed by the moving company that I used a month agoI ended up with so many broken and damaged stuff and many of the valuables were missing!! I didn't know where to complain or what to doLuckily, my friend Jacob suggested me to contact with MovingClaims.netso, I called and talked with John initially, got an appointment the same day, told them what happened and they guided me through the processThey filed a claim on my behalf, negotiated with the moving company and made sure I receive the demurrage with an apologyI must thank my friend Jacob and obviously MovingClaims.net for the great help
The dispute was going nowhere with the moving company that I used months agoSo, I contacted with MovingClaims.Net based on a friend's recommendationJohn was initial contact and then Michael took my matterThey filed my claim against the moving company and made a list of the damaged and broken items during the transitionAfter consulting with me, Michael claimed $as the compensationInitially the moving company made many excuses but finally they agreed to pay me $as the compensationI would say it was a pretty decent outcome using MovingClaims.Net and I obviously recommend MovingClaims.Net
No words are enough to thank MovingClaims.NetThey have saved me from being robbed by the moving company that I used just a month agoAfter ending up with broken valuables and furniture, I claimed $from the movers I used and they did not even bother to reply meSo, I took the other way, hired professionals [redacted] and [redacted] were extremely helpful regarding the claim I madeThey guided me through the process, took all necessary actions and made sure that the moving company pays me $for the damages they have done with my belongingsIn the end, I just want to thank and recommend MovingClaims.Net
The dispute with my moving company was going nowhereI realized that it's time to get the professional help regarding this matterSo, I contacted with MovingClaims.net [redacted] was my initial contact, he gave me an appointment the same day and introduced me with [redacted] who is their claim adjust rep [redacted] filed my claim and took all necessary actions against the moving companyIt worked like magic and I got the compensation for the damaged and broken stuffsTo me, MovingClaims.net is the life saver
I really do not know how to thank Movingclaims.net for their excellent servicesFew days ago I contacted Marvin of Movingclaims.netI was having a dispute with the moving company I used months backI tried a lot but I was not able to come to a settlement with the moversSo, I hired Movingclaims.net and they played the trickIn the end my dispute came to an end legally and it proved to be a win-win situation both for the moving company and myself
Moving company that I used while moving out of Carlstadt and moving to Miami, damaged most of my valuables, broke my pool table and still charged me $more than the quoted priceIt was never acceptableSo, I decided to claim for the compensationAs the process I hired MovingClaims.net [redacted] , the claim adjust rep, took my matter, filed my claim, took the necessary steps against the moving company and made them pay the amount as compensation that I claimed forBeing honest, MovingClaims.net did a lot more than what I was expecting
This company handles claims for damages incurred by Moving Nation for loss, damage during an interstate move. They refuse to process my claim.
I submitted my detailed claim with all documents and pictures of my damaged and lost items. I waited 30 days and first *** Customer Service Manager tells me no claim on file. Then after I sent copies and confirmation my claim package was received, *** tells me my claim is incomplete and he will deny it by "default" because I cannot comprehend simple instructions. What a rude and unethical response.
I want a full refund of all money paid to Moving Nation for my move exceeding $11,000.
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
This matter is not resolved. I submitted my moving claim 3 times. It's been over 2 months and they state via email there is no claim on file. They are LYING to me. Please help Revdex.com.
Dear Valued Customer,
Thank you for allowing us to assist in investigating your claims/complaints against your service provider (moving company). Upon close examination of your submitted documents we realize that you have failed to provide some valuable information to finalize your case.
It is important for you to understand that for us to collect, review, process and compare your claims/complaints with the valuation coverage selected at the time of your move, you MUST submit this information for us to continue forward with your claim process.
The following documentation MUST be submitted in support of your claim. If you are unable to provide an item, you must indicate this and the reason, to avoid delay or rejection of your claim:
ALL COPIES OF YOUR CONTRACT DOCUMENTS FRONT AND BACK (REQUIRED): Including Bill of Lending (Contract), order for service, Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).
CLEAR PHOTOS OF EACH DAMAGED ITEM (REQUIRED): Photos must show the entire item and the specific damage claimed. For boxed items, provide a photo of the item and the box. All photos must be in color. Be sure to *** each photo with your name and the name of item pictured. In the event photos are not labeled, they will not be considered. Do not submit more than 2 photos per damaged.
STANDARD PROOF OF LOSS & DAMAGE CLAIMS UNDER UNIFORM HOUSEHOLD GOODS BILL OF LADING (REQUIRED): You MUST indicate the weight of each lost and/or damaged item, write a description of the damage item as well as indicate if any notation was made to the inventory forms at the time of delivery. The amount claim now MUST be in accordance with the valuation coverage of your move. You cannot claim more than you're signed and agreed coverage.
COPIES OF PURCHASE RECEIPT FOR EACH MISSING/DAMAGED ITEM (OPTIONAL): Receipt must indicate date of purchase, purchase amount as well as store name, phone number and address. If receipt is not available for an item, indicate that and provide the purchase information instead.
COPIES OF REPAIR ESTIMATES FOR ALL DAMAGED ITEMS CLAIMED (OPTIONAL): For furniture damage, provide one estimate per item. For premises damage and/or automobiles/motorcycles, provide two estimates per item.
To continue forward with your claims, you must follow the instruction above to insure a fair resolution to you case: UPDATE / FILE YOUR CLAIM PACKAGE
If you are experiencing difficulties in scanning and attaching the required information to better validate your case, you may send us the COMPLETE claim information via US Postal Mail to: MovingClaims.net, P.O. Box XXXXXX, Miami, FL XXXXX.
Please note that we CANNOT PROCESS / REVIEW any information submitted in the following formats: FILE DOWNLOAD, ZIP FILES, EMAIL RESPONSE, FLASH DRIVE, OR FAX.
KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!
Always at Your Service!
Good afternoon,
My name is Vladimir Florat.
I had submitted a claim over 3 months ago and no one has contacted me.
Can anyone reach out to me and provide some information on what's going on?
I would really appreciate if someone follow up. I had a lot of stuff damaged and even on the receipt the driver wrote some descriptions.
Thank you in advance.
Trying to file a claim against mover who overcharged us and badly damaged my furniture during a cross-country mover.
Trying to submit a claim against the mover to his insurer movingclaims.net. The website claims procedure is impossible to provide information to them. I sent the information twice through their website and I even mailed them the documents but they continue to claim they did not receive the documents that were sent. I attempted to call movingclaims.net to speak to help me to get this information to them. I spoke to a very rude customer service representative who said they never received the documents and I should send them again. I asked for a claims representative to contact me but never received a call.
I want to have someone assist me to get the appropriate documents to them to make my claim against the mover.
DEAR VALUED CUSTOMER,
We extend our sincerest apologies for any damage and/or inconvenience you have incurred throughout the process of your move.
As of today, our system shows we never receive the complete ONLINE CLAIM PROCEDURES PACKAGE to validate your claim case.
Our record shows that we sent you the ONLINE CLAIM PROCEDURES PACKAGE via email (See Claim log Below).
To continue forward with your claims, you must follow the instruction within to insure a fair resolution to you issues.
Please read and follow the instructions and requirements in the ONLINE CLAIM PROCEDURES PACKAGE to ensure a smooth and fair resolution to your claims. Before submitting your claim information, it is important that you fully inspect your household goods and insure that you covered all damage/missing items.
Note: If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE claim information via US Postal Mail to: MovingClaims.net, P.O. Box XXXXXX, Miami, FL XXXXX.
Please note that we CANNOT PROCESS / REVIEW any information submitted in the following formats: FILE DOWNLOAD, ZIP FILES, EMAIL RESPONSE, FLASH DRIVE, OR FAX.
KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to submit a claim to MovingClaims.net for two months. The problem is their system to upload claims. They make it nearly impossible to get the documentation to them. They require the documents to be "chained" together as one document in order to upload into their system. I was able to send some photos and other information in that format initially but was unable to send the PDF documents. I am a retired senior and do not have the knowledge or capability to get the documents to them through their system in the required format. I asked if they would accept in via email, but they refused. I then mailed the documents to them on June 12 which they claim they did not receive. I then had a family member "chain" the additional documents and uploaded the documents three times which they continued to claim they did not receive. I spoke to a very rude customer service representative and asked to speak to a supervisor or a claims representative but never received a call back. When I made a complaint to the Revdex.com I received a call from the same rude representative who told me to mail the documents again which I did yesterday but had the envelope tracked at my expense. I believe this company is a fraud who make it impossible to file a claim. Attached are the documents I am trying to send to them. I am trying to make a claim against a cross-country mover who damaged or destroyed most of our furniture. This whole process has been a nightmare. I appreciate your assistance in getting my claim resolved. Thank you.
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department