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MovingClaims.net

1625 N Commerce Pkwy, Weston, Florida, United States, 33326

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MovingClaims.net Reviews (%countItem)

February of 2018 almost 7 mths later, Networld Enterprises came back stating $60 in damages are due to us but we strongly feel $330 is entitled to us.
On July 27th, 2017 after our move was completed by Hercules Movers in NJ we had filed a claim with Networld Enterprises, Inc (movingclaims.net)since the Hercules movers damaged a heavy wooden credenza. Forms as well as documented photos were sent claiming cracked front leg to the credenza that weighed 300lbs along with three other wooden pieces that was purchased as a set with the credenza.
On August 9th, 2017 we received an email from Networld confirming receipt of the documents, stating within 30-60 days a written response will be sent.
On October 30th, 2017 we sent a email inquiring what the status is as we did not hear a written response on the claim.
The same day Networdl Enterprises responded by sending an email stating 'if you are satisfied with the information submitted up to date and do not wish to provide any additional damages or concerns against your moving company, simply put it in writing'. We were confused since the form we filled out clearly stated after sending the document in, we would not be allowed to send in additional documentation but we went ahead and sent a statement stating we were satisfied with the documents sent and had no other claims/ documents to send in.
After this email on November 15th, we received another email from Networld Enterprises stating acknowledgement of the email and we would have to wait
another 30-60 days from November 15th to receive final decision for the claim.
On February 17th, 2018 we sent another email inquiring status since it was around 90 days and we still did not hear the final determination of the claim.
Finally on February 19th, 2018 we received a pdf letter via email stating that $.60 per pound per article is covered by insurance coverage we selected thru Hercules
And that claim has been found to be in the amount of $60.00.
It took almost 7 months to receive this determination but our claim was for a damaged wooden crendenza weighing 300lbs which
the claim amount should hv been settled at $180 minimum. The wooden crendenza that was damaged by Hercules Movers is part of a unit and as a result we also claimed
Leg Desk that weighs 150lbs, Corner Unit that weighs 50lbs and a Hutch that weighs 50lbs. Total weight combined by 4 wooden pieces is 550lbs which equals to $330 if
$.60 per pound is covered by Networld Enterprises, Inc that Hercules Movers have hired to settled their insurance claims for furniture damages during the move.

Desired Outcome

We do not accept Networld Enterprises, Inc. final outcome that our claim is settled for $60.00 covering $.60 per pound damage. The damaged credenza weighs 300lbs which equals to $180 in damage. Not only that, 3 other wooden pieces that was purchased as a set with the credenza can't be used together now due to the damage. The 3 pieces weighs 250lbs which equals to $150 in damages, total of $330 should be due to us as insurance coverage. (all four pieces were well documented and claim sent to Networld Enterprises, along with receipts) Networld Enterprises clearly dragged out this ordeal for us for over 7 months and not returning the outcome within 3-60days as they claimed. We would like to note this point as a complaint that it isn't fair to the consumers the way they did not handle this claim in a timely manner. As stated we request $330 in total damages due to us.

MovingClaims.net Response time Mar 14, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL XXXXX

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: XXXXXXXX- ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response time Apr 02, 2018

Document Attached***
To *** Revdex.com Case: #XXXXXXXX

I have missed the deadline to respond back to Networld Enterprise's response to my complaint case #XXXXXXXX filed since being out of town, attending a major swim meet for several days. I am hoping my response can still be considered.

Original complaint/ desired resolution: We do not accept Networld Enterprises, Inc. final outcome that our claim for the
damage caused during the move by Hercules Movers back in August of 2017 has been settled for $60. The basic insurance coverage allows $.60 per lb and we strongly feel $330 is entitled to us. The damaged credenza weighs 300lbs which equal to $180 in insurance coverage. Not only that, 3 other wooden pieces that was purchased as a set with the damaged credenza can't be used together making the pieces worthless. The 3 pieces weighs 250lbs total which equals to $150 in damages a total of $330.

Networld Enterprises responded by stating they are a 3rd party hired by moving companies in order to provide claims processing services and they are not responsible for the outcome of the customer claim. I have called Hercules Moving company to verify this information and the owner, Ali has clearly stated Networld Enterprises is hired by the moving company to provide the claims processing and to determine the final outcome of the money owed to the customers who filed the claim. Once the amount of acceptable to the customer, the paperwork is sent to the moving company who sends the customer a check written in the agreed settlement amount.

Again the main complaint is that though Networld Enterprises were provided with full documentation of the damages,(see attached file) including photos, receipts as well as how much each furniture being claimed weighs was noted, the settlement is for $60, way under the $.60 per pound policy.

We asked the Networld Enterprises update the final settlement to $330 to be sent over to Hercules Movers for approval so that after waiting almost 8 months we can finally receive the settlement check due to us.

We also strongly urge Revdex.com to look into the business practiced by Networld Enterprises. Perhaps the claims process is exceedingly drawn-out months at a time, in hopes to discourage the claims to be not followed up, which avoids paying any settlement amount by the moving company.

MovingClaims.net Response time Apr 03, 2018

DEAR VALUED CUSTOMER,

Again, we regret that you are unsatisfied with the settlement rendered. Please understand that MovingClaims.net is not the responsible party for the outcome of your claim/complaint.

As you know, MovingClaims.net is a third-party claims company hired by your moving company to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.

All claims are processed based on information submitted by the claimant (the customer) as well as your service provider (moving company). Upon full examination of the submitted documents, the information is entered into our CLAIMS PROCESSING SYSTEM.

The Claims Processing System generates settlement based on the claimant's ability to provide supportive documentation to their claims. Providing this information will allow the system to decipher the magnitude & resolution of your claims. Should the minimum requirements be met, a recommended offer is then generated in accordance with your coverage and federal law.

If you have been offered a settlement, you have met the minimum requirements and your compensation is incompliance with the COVERAGE SELECTED BY YOU PRIOR AND ON YOUR MOVE.

PLEASE SEE BELOW A BRIEF OUTLINE OF RECOMMENDED DOCUMENTATION THAT IS SUBJECT TO EXAMINATION IN HOPES OF VALIDATING YOUR CLAIM/COMPLAINT:
All Copies of Your Contract Documents FRONT AND BACK: Including Bill of Lading (Contract), order for service, Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).
Clear Photos of Each Damaged Item: Photos must show the entire item and the specific damage claimed. For boxed items, provide a photo of the item and the box. All photos must be in color. Be sure to *** each photo with your name and the name/number of item pictured. In the event photos are not labeled, they will not be considered.
Original Purchase Receipt for Each Missing/Damaged Item: Receipt must indicate date of purchase, purchase amount as well as store name, phone number and address. If receipt is not available for a particular item, indicate that and provide the purchase information instead.
Original Repair Estimates For all Damaged Items Claimed: For furniture damage, provide one estimate per item. For premises damage and/or automobiles/motorcycles, provide two estimates per item.
You MUST indicate the weight of each lost and/or damaged item, write a description of the damage item as well as indicate if any notation was made to the inventory forms at the time of delivery. The amount claim now MUST be in accordance with the valuation coverage of your move. You cannot claim more than you're signed and agreed coverage.

If you are not satisfied with the settlement offer made by your carrier, you must email/mail your DISPUTE LETTER REQUEST along with any supporting documents to: ***@MovingClaims.net.

AS PER COMPANY POLICY, YOU MUST TYPE A REBUTTAL LETTER DETAILING YOUR REASONS FOR THE DISPUTE AND ATTACHED ANY SUPPORTING DOCUMENTS (IF ANY) TO YOUR REQUEST.

REMEMBER: Your claim has already been reviewed once and a settlement letter was issued based on the information you provided. Please read your settlement letter carefully as it will allow you to better understand the reasons for the determination and if any information was missing.

NOTE: All disputes are being reviewed by MovingClaims.net senior controllers. No third review of a claim is allowed.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

I am more than just happy after getting the demurrage from the moving company I used last month but it was made possible only because of movingclaims.net. When I asked for the demurrage for my broken valuables they refused to pay a single penny but it was their poor packing skill which is the main reason for the mishap. However, when I involved movingclaims.net everything changed within a blink of an eye. Movingclaims.net filed a claim on my behalf and made sure I get what I wanted. So, I thank them for the great help.

MovingClaims.net Response time Mar 08, 2018

Thank you *** We are happy to learn that everything worked out at the end. Best of luck.

I filed a complaint against my moving company and this claim company arbitrarily lowered my $200 damages to $68.
The weight of the items I moved was more than 350 lb, so my claim for $200 was within the 60 cent per lb rule, but they lowered my damages anyway.

Desired Outcome

Settle my claim for $200.

MovingClaims.net Response time Feb 27, 2018

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

I am more than just happy and impressed with the way movingclaims.net handled my claim. They were hired by my wife when I felt cheated by a moving company. My wife initially contacted with them and then I talked with them about how the movers damaged our belongings. It was movingclaims.net that did all necessary procedures regarding the claim and made sure we get a handsome amount as the compensation. Being honest I never had any hope whatsoever but miracle happened and it was only because of them. So, I am recommending movingclaims.net to everyone.

MovingClaims.net Response time Feb 22, 2018

Thank you *** - What a GREAT review - We are happy that your family is SAFE and well - THANK YOU!!

I moved from Portland TX to RI and the moving company subcontracted the job to another carrier. They used a trailer with holes in the roof and dragged & tossed my belongings. It rained on the way to RI. Everything a had got water damage or broken ,scratched,smashed. Moving claims only offered me $64.00 for all the damage. I sent them about 100 pictures. This company is useless for the customer. Moving companies must love them and their system

MovingClaims.net Response time Feb 16, 2018

Dear valued customer,

We regret that you are unsatisfied with the settlement rendered. Please understand that MovingClaims.net is not the responsible party for the outcome of your claim.

MovingClaims.net is a third-party claims company hired by your moving company to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.

All claims are processed based on all information submitted by the claimant as well as your service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).

REMEMBER, SETTLEMENT AMOUNTS ARE DETERMINED BASED ON THE CARRIER'S LEGAL LIABILITY AS DETAILED IN THE CARRIER'S GOVERNING BILL OF LADING.

PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE YOU MAY HAVE INCURRED. WE WISH YOU THE BEST OF LUCK IN YOUR NEW LOCATION.

Always at Your Service!

Support - MovingClaims.net
Email: ***@MovingClaims.net

HOW CAN I CHECK THE PROGRESS / STATUS OF MY CLAIM? If you wish to check the status of your case, PLEASE email us at: ***@MovingClaims.net. All claim correspondence will be made VIA EMAIL/MAIL.

MovingClaims.net is not an insurance company and the employees of MovingClaims.net are not acting as your insurance claim adjusters. MovingClaims.net does not practice Insurance law, does not give legal advice, and does not adjust insurance claims. By using the MovingClaims.net website, no insurance claim will be created with MovingClaims.net. Instead, you are filing a Household Goods claim directly with the motor carrier who moved you via MovingClaims.net Websites for the purposes of settlement negotiations based upon the valuation selection you made; not an insurance claim. The information contained in this email is designed for informational purposes only. Nothing in this email is designed or intended to constitute legal advice. Federal, state, and local laws and regulations governing the moving industry change frequently and may be interpreted differently by different people. If you need specific legal advice you should consult a lawyer directly or a representative from the US DOT.

Company is a scam.
This company provides customer service in a way that leaves the consumer hopeless. They do not apply the day to day ethics in rendering exceptional customer service. They work in cahoots with moving companies to steal from the innocent. Please read online reviews about MovingClaims.Net. You spend a year of your life only to be offered a settlement of $100.

Desired Outcome

They worked with Everest Van Lines to offer me a settlement of $68. I was charged double the quoted amount for pickup/delivery of furniture/household items and the furniture/household items arrived damaged.

MovingClaims.net Response time Feb 13, 2018

Company Response to Revdex.com CASE #: XXXXXXXX - ***

February 13, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL XXXXX

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: XXXXXXXX - ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response time Feb 13, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
No. MovingClaims.net does not take pride in providing exceptional customer service. We asked MovingClaims.net to stop emailing our personal email accounts and they continue. It is harassment.

MovingClaims.net Response time Feb 14, 2018

Dear valued customer,

Again, we regret that you are unsatisfied with the settlement rendered. Please understand that MovingClaims.net is not the responsible party for the outcome of your claim.

MovingClaims.net is a third-party claims company hired by your moving company to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.

All claims are processed based on all information submitted by the claimant as well as your service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).

REMEMBER, SETTLEMENT AMOUNTS ARE DETERMINED BASED ON THE CARRIER'S LEGAL LIABILITY AS DETAILED IN THE CARRIER'S GOVERNING BILL OF LADING.

PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE YOU MAY HAVE INCURRED. WE WISH YOU THE BEST OF LUCK IN YOUR NEW LOCATION.

Always at Your Service!

Support - MovingClaims.net
Email: ***@MovingClaims.net

This is the first time I am reviewing online. Few days back I moved to another apartment and used a moving company for the full service but they did enough damage to claim for $2500. But the manager of the moving company was never willing to pay a single penny. So, I hired MovingClaims.Net and that did the trick. Marvin handled the whole matter, did the needful and made sure I get the amount I asked for and that too within a week. So, I had to thank them and recommend their services.

MovingClaims.net Response time Feb 13, 2018

Thank you *** for this review - *** send his wishes to you and your family!

I am highly impressed with the outstanding service of movingclaims.net. Recently I hired this company while having an issue with a reputed moving company. I demanded compensation for my broken valuables but the movers tried their level best to avoid me. Then I involved movingclaims.net and that worked really well. The entire matter was taken care of by their claim adjust rep *** very professionally and soon I was invited by the manager of the moving company to sit for the settlement. *** did everything on my behalf and made sure I get the compensation.

MovingClaims.net Response time Jan 31, 2018

Thank you Howard for your kind words!

Best of luck..

At the time of my delivery of my household goods on September 4th, 2017, three pieces of furniture were broken you sent me a Settlement Claim of $60
At the time of my delivery (P#XXXXXXX) from Solomon and Sons Relocation Services of my household goods on September 4th, 2017, three pieces of furniture: A book shelf, TV entertainment center and a kitchen Cart were broken you sent me a Settlement Claim (#XXXXXX)for $60, paying me for 0.60 cents a pound.

Desired Outcome

$250

MovingClaims.net Response time Jan 22, 2018

Company Response to Revdex.com CASE #: *** - ***

January 22, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: *** - ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

A claim was processed for missing and damaged good during our move. We have filed all of the paperwork and proof of loss but were not compensated.
A moving company Long Distance Movers was hired for a move at the end of August 2017. When the delivery took place in a parking lot at a truck stop we did not see that we were missing a TV or the extent of the damage to our things. However, immediately upon unloading and discovering these things, a claim was filed with movingclaims.net. This company has several complaints against it. They pay only the bare minimum which is what they have offered us. The settlement they are proposing doesn't even cover the cost of our missing TV. We spent a great deal of money and time filing this claim, providing before AND after pictures showing the damage, yet they still said that since we signed for the items that we are responsible. The items listed on our BOL are not itemized therefore we were unable to "unaccept" a partial load. We hired a moving company, our items were insured, we filed a claim and we were not compensated.

Desired Outcome

We are seeking the claim amount of 413.21.

MovingClaims.net Response time Jan 12, 2018

Company Response to Revdex.com CASE #: *** - ***

January 12, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: 90428660 - ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response time Jan 12, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
See attachments.
MovingClaims did not do a proper investigation.

Customer Response time Jan 18, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Just read your response and you will see the scam. You ask for unreasonable items that no customer will ever have. Original receipts?? I had a TV that was not on the load. I had taken before and after pictures but I guess since I didn't have a receipt for the TV I don't get reimbursed for it. Why would I save a receipt from 2 years ago just because a future moving company might need it? Why would I think that would happen? How could I anticipate this? The moving company did not itemize my items so how can I accept or deny when there are no details? They held our things hostage and I didn't think I would ever see them again. I signed it because I had no choice, but your "review" didn't ask about that did it? I trusted the process and I was denied what I had a right to receive. I had color copies showing the TV in the load and then no TV delivered. You are a scam like the moving company. I have accepted the measly settlement because I have no confidence that your company will do the right thing. Every review I have seen for movingclaims has received the same settlement of just over 60 dollars. I will never accept thisRevdex.com resolution because I think people should see that I had as much information as possible and still got denied for my losses. I have a right to receive reimbursement. You can say you are a third party all you want but you are still a scam for not doing your job. Blame the moving company, that is an easy out for you and a scamming response. You also ask for weights of the items? How would anyone know that? Your requests for information is unreasonable and causes unnecessary stress for the customers, especially when the experience has been negative. We moved in Sept of 2017 and yet I don't get a response until January of 2018. I complied with every request for information that was asked of us. When we were told the maximum time alloted by you, you took that maximum time for the response every time. When the process was said to be up to 30 days, the response took exactly 30 days. This is a scam and I will never resolve. If I can prevent one person from getting this treatment than I will be happy. I don't know how you can sleep at night knowing you are ripping people off. The moving company has treated us the same way. This move was the biggest nightmare I experienced. I am done getting upset about the way we are being treated. I hope the Revdex.com does the right thing and posts this for peope to see.

MovingClaims.net Response time Jan 18, 2018

Company Response to Revdex.com CASE #: 90428660 - ***

January 18, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

Revdex.com CASE #: 90428660 - ***
DEAR VALUED CUSTOMER,
Again, we regret that you are unsatisfied with the settlement rendered. Please understand that MovingClaims.net is not the responsible party for the outcome of your claim/complaint. As you know, MovingClaims.net is a third-party claims company hired by your moving company to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.
All claims are processed based on information submitted by the claimant (the customer) as well as your service provider (moving company). Upon full examination of the submitted documents, the information is entered into our CLAIMS PROCESSING SYSTEM.
The Claims Processing System generates settlement based on the claimant's ability to provide supportive documentation to their claims. Providing this information will allow the system to decipher the magnitude & resolution of your claims. Should the minimum requirements be met, a recommended offer is then generated in accordance with your coverage and federal law. If you have been offered a settlement, you have met the minimum requirements and your compensation is incompliance with the COVERAGE SELECTED BY YOU PRIOR AND ON YOUR MOVE.
PLEASE SEE BELOW A BRIEF OUTLINE OF RECOMMENDED DOCUMENTATION THAT IS SUBJECT TO EXAMINATION IN HOPES OF VALIDATING YOUR CLAIM/COMPLAINT:
All Copies of Your Contract Documents FRONT AND BACK: Including Bill of Lading (Contract), order for service, Household Goods Descriptive Inventory (Both pickup and final delivery copies). Be sure to include copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (Highlight such notations).
Clear Photos of Each Damaged Item: Photos must show the entire item and the specific damage claimed. For boxed items, provide a photo of the item and the box. All photos must be in color. Be sure to mark each photo with your name and the name/number of item pictured. In the event photos are not labeled, they will not be considered.
Original Purchase Receipt for Each Missing/Damaged Item: Receipt must indicate date of purchase, purchase amount as well as store name, phone number and address. If receipt is not available for a particular item, indicate that and provide the purchase information instead.
Original Repair Estimates For all Damaged Items Claimed: For furniture damage, provide one estimate per item. For premises damage and/or automobiles/motorcycles, provide two estimates per item.
You MUST indicate the weight of each lost and/or damaged item, write a description of the damage item as well as indicate if any notation was made to the inventory forms at the time of delivery. The amount claim now MUST be in accordance with the valuation coverage of your move. You cannot claim more than you're signed and agreed coverage.
If you are not satisfied with the settlement offer made by your carrier, you must email/mail your DISPUTE LETTER REQUEST along with any supporting documents to: ***@MovingClaims.net.
AS PER COMPANY POLICY, YOU MUST TYPE A REBUTTAL LETTER DETAILING YOUR REASONS FOR THE DISPUTE AND ATTACHED ANY SUPPORTING DOCUMENTS (IF ANY) TO YOUR REQUEST. REMEMBER: Your claim has already been reviewed once and a settlement letter was issued based on the information you provided. Please read your settlement letter carefully as it will allow you to better understand the reasons for the determination and if any information was missing.

***
Customer Service Department

Moved from Mississippi to Orlando. Movers violated contract, over charged, held furniture hostage damaged and lost furniture. Contract violations
Hired affordable movers moving company to move myself and my daughter to Florida from Mississippi for a job. Moving company held belongings hostage, over charged, did not arrive on time which resulted in my having to stay in a hotel and start my new job late. In addition the movers were illegal and damaged furniture and lost belongings. I was told to file claim with moving claims.net. Offers me $70.00 on $963 of legit damages and $450 in losses. The process is difficult I followed all standards, pictures, estimates etc. after being hung up on by affordable movers and moving claims.net ( ***, ***, ***, ***) I am pursuing further action. I was willing to settle for $369 to replace the minimum. Movingclaims. Net reps (*** and ***) say they are not affiliated with the moving company but they are paid by the moving company and act as an insurer although they consistently say they are not an insurance company although classified as one. I can not get this resolved even close to being fair the formula per the government is .60 cents per pounds of damage. Either they can't multiply or they are just plain shady. I have moved before never had a problem this has affected my career start, my personal belongings and my bank account. Moving claims.net does not act on behalf of the consumer in fact they work to keep the claim low to re rice a better kickback. My brother is an attorney and will eat the cost of all fees. I am filing suit against both movingclaim.net and affordable movers due to neither failing to follow the law and contractual agreements. Moving claims.net states they are a third party company and again not an insurance company however they are hired and paid by affordable movers to complete insurance claims (affordable movers is self insured) and is hired by affordable movers. Not that it matters but the staff is rude and bullied a single mother trying to get what is fair. Again a small claim has been filed against both unless they want to settle now for $963 and additional action will be taken so the next person trying to move will not be taking advantage of. I just would like to have my furniture fixed and some of my belongings replaced. Instead I was screamed at, bullied and hung up on. Along with an extremely low ball estimate for replacement.

Desired Outcome

Refund money lost ; money for damaged furniture and replacement costs.

MovingClaims.net Response time Jan 11, 2018

Company Response to Revdex.com CASE #: ***

January 11, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL XXXXX

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

I am more than just thankful to MovingClaims.net. They helped me a lot when I needed most. Few days ago I sued a moving company but the experience with them was horrible. I ended up with so many broken and damaged furniture. So, I claimed for the compensation but they denied. Then I involved MovingClaims.net and since then everything started to change rapidly. I eventually got the compensation with apology and that too within a very short period of time.

MovingClaims.net Response time Jan 05, 2018

Thank you *** - Happy NEW YEAR!

Movingclaims.net is a wonderful company because of their wonderful staffs. Recently I took their service when I was simply robbed by a moving company. The moving company which I used damaged my piano and the pool table and when I claimed the demurrage the refused to pay anything though it happened because of their poor packing skills. However, when Movingclaims.net took this matter on my behalf things started to change. They knew how to file a claim and how to get the demurrage from the movers. It eventually worked for me. I got a good amount as the demurrage and that too within just a week.

MovingClaims.net Response time Jan 02, 2018

Hello *** - Thank you so much! - Happy NEW YEAR!

MovingClaims.net is giving me the runaround. I filed a claim 3-4 times already and once again *** wants me to fill out pdf document confirmation
I have been getting the runaround since filing my claim back in Sept/ October. Lifetime Moving and Storage gave me bed bugs!! I had to throw out my bed, platform frame, head/footboard, linens, sweaters, etc. I also had to see a doctor, who confirmed in writing that I was indeed bit all down both of my legs by bed bugs. *** told me more than 4 times that he never got my claim materials even when the post office confirmed it was indeed received. The emails I sent were also SENT- he claims he never got them at least 3 times. Now, *** wants me to send a formal pdf document confirming I dont need to add any more documentation to my claim which he finally stated he received. he made me go through the extra step of mailing everything via snail mail, paying extra for certified mail proof only to tell me he made a mistake and did get the claim via email.
Im getting the runaround and now in debt because I had to buy a new bed, boxspring, frame, sheets, comforter, etc after spending money on a inflatable mattress which I slept on for 2 months. The property management company also had to spray my unit 2x, having never before had a bed bug problem prior to my occupying the unit.
It took a while to heal from the bed bug bites- disgusting. *** is not acting in good faith, complying by ethical and formal policy of completing the claim enabling me to obtain reimbursement for all the items I had to throw out due to bed bugs.
He sends me reply emails back stating he tried reaching me, but with no message or resolution.

Desired Outcome

full refund for the cost of all items I had to properly dispose of due to bed bugs. the total amount is over $500.

MovingClaims.net Response

Company Response to Revdex.com CASE #: XXXXXXXX - ***

November 28, 2017

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL XXXXX

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: XXXXXXXX - ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response time Jan 01, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Right after having my last conversation with *** from MovingClaims.net, he offered me the total amount I was due according to my contract then came back with a payout of $50 for damages that were well over $1000. The moving company gave me bed bugs and no one is taking responsibility for the horrible disaster and inconvenience and medical bills I incurred. MovingClaims.Net is ABSOLUTELY partially responsible for the emotional, physical, financial and itemized damages I incurred.

They also gave me the run around the entire time my claim was being processed. *** kept having me re-do my claim and re-send my claim stating he never got it only for me to spend more time sending it certified mail just for him to then tell me he did in fact receive my papers and photos. The time, money and hassle I have had to go through is worth WAY more than $1000; offering me $50 is a slap in the face. I had to replace my bed, box spring, bed frame, all my linens, sweaters, broken dishes, nicked chair, and have an exterminator come into my unit several times; I got bit all over my legs consistent with bed bug bites and had a medical doctor confirm this diagnosis. Worse yet is a box labeled "kitchen" went missing which had medical-based nutritional recipes I had cultivated, researched and perfected; it took me over 4 years working full-time on the recipes only for them to go missing - still gone to this day - New Years 1/1/18.

Their reputation should be questioned; they did not do their proper job in processing my claim with a fair resolution. $50 is NOT a resolution for all I had to endure and financial items I had to replace.

A few of the emails:
12/19/17: Dear Valued Customer,
As explained in our previous emails, if you are satisfied with the information submitted up to date, and do not wish to provide any additional damages or concerns against your moving company, simply put it in writing!
Send us a SIGNED PDF LETTER stating that you are satisfied with the information submitted, and you are requesting to continue forward with your claim to the final stage which is, CLAIMS RESOLUTION STAGE.

11/30/17: Hello, I was told yesterday by *** that the application form was never received despite me sending it multiple times. Today, I spent more time and money going to the post office sending it certified mail because he requested I send it via CM since it was supposedly not received.
Please explain this confirmation email shown below, thank you. I also sent many documents (i.e. receipts) to 4 different Moving Claims emails, is this in reference to the receipts?
11/27/17: Dear ***,
Please contact me as soon as possible. I had to purchase a bed, bed frame, box spring, etc. and it has put me in financial duress this holiday season. I'm putting in a formal complaint with the Revdex.com today b/c I haven't heard back from you at all. I believe as though I'm getting the run around from you and your company, if it is you that is the Founder/ CEO/ CFO.
As per our conversation, we both agreed that you will MAIL the info via certified mail to the following address:
MovingClaims.net, P.O. Box XXXXXX, Miami, FL XXXXX.
Note: NO electronic media will be accepted in the forms of a File Download, Zip Files, CD, or Flash Drive, or fax

I DID MAIL CERTIFIED ONLY FOR HIM TO TELL ME HE DID IN FACT RECEIVE MY DOCUMENTS

11/13/17: *** - I already submitted the following items, second time now. Please call me to confirm you received everything.

11/10/17: *** - here is your claims packet in case it didn't forward to you via the website itself. CLAIMS PACKET SENT via email

10/31/17: Dear ***,
I never received any package. What address did you send it to?
Lifetime Moving and Storage knew I would be staying at my mother's until I had my own place. Never did I receive anything at her home. XXXXX W. Mt Vernon Ave, Wauwatosa WI XXXXX. It is in my assessment that you may have documented this in error to prolong the claim from being filed.

I recently brought all my stuff out of a brand new storage facility this past month I was able to rule out the storage facility as the bed bug place of origin because its a brand new building and the construction is impeccably clean. There was no occupancy next to the storage I was renting.
I'm currently sleeping on an air mattress in the living room. I had to throw out all my furniture and brand new sheets and brand new comforter etc. There's also a box with kitchen items missing. I found only one medical-based recipe I formulated over the years. It has taken my years to come up with recipes to heal clinical depression, anxiety, other mental health disorders as well as cancer and much more. This is irreplaceable and I have no idea how to put a dollar amount on this very valuable information I was collecting to put into my first book.
If you're unwilling to immediately facilitate a smooth agreement on monetary compensation, I have to call a local lawyer here in Waukesha as soon as possible. I don't have money to buy a brand new mattress, bed, linens, clothes, pillows (2 of them were $100!!!!) I had to throw it out. All of it.
Please reply back to this email with a contact phone number of where you can be reached. Thank you.

10/28/17: Dear Cristhian
I filed a claim with lifetime moving and storage and they are refusing to process my claim, stating that they never got my first complaint dated in august. I have a terrible case of bed bugs too!!! I've been bit all over due to someone else's belongings on the shared truck.
If Budget Van Lines doesn't intervene to help process my claim since I initially hired them I the first place, you'll be hearing from a lawyer I will hire asap.
I have to completely get rid of my only bed.
I have documentation of the bed bug diagnosis from both the property manager & my doctor.
NEVER in all the 14x I've moved have I EVER contracted bed bugs from a moving truck. I am appalled & disgusted.
These are the bites on my legs.
There are more emails of similar nature, my trying to get ahold of ***, get my claim received and processed, etc.

Customer Response time Jan 08, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry to hear you are upset with my claim. I will NOT be responsible for your inability to process my complaint properly I have already submitted 5+ pieces of documentation of items damaged by the move. I'm NOT going to list for a 6th time all items I had to purchase as a result of being infected with bed bugs and the chipping of my one and only chair.

You want me to write everything all over again for a 6th time, taking scanned photos of the bill of lading, etc. etc. ?? ABSOLUTELY NOT. You have wasted thousands of dollars of my time and money. I'm NOT going to play this game of yours any longer. If you refuse to work with the moving company to reimburse me the FULL amount now of my items, which total over $1,000 as we discussed numerous times, I will work with the Revdex.com to escalate this to a legal level.

***, we came to an agreement of $500, 3/4 less the cost of my damages. I'm now, as a result of you wasting my time, plan to proceed with collecting the FULL AMOUNT.

MovingClaims.net Response time Jan 11, 2018

Again.... We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Just thanking Movingclaims.net won't be enough because they deserve a lot more than that. Few days ago I used a moving company to move my office but it was a complete mess because of their poor packing skills. I lost many of my valuables and ended up with some broken office furniture. So, I demanded for the demurrage but the movers were kept on trying to linger the matter. Then I took the help of Movingclaims.net and that worked really well for me. Guys from Movingclaims.net made sure they do everything which was necessary to make the claim strong. And eventually I got a healthy amount as the demurrage which was actually unexpected.

MovingClaims.net Response

We get luck sometimes...))

Thank you Salvatore!

After taking the awesome service from Movingclaims.net I made friendship with their claims adjust rep Marvin and Mark. They both were very helpful and knew their job. It started when I demanded demurrage to my movers for the damages of my belongings because of their poor packing skills. But they had their lame excuses. So, I knocked the door of Movingclaims.net and that worked in the end. Mark and Marvin filed a claim on my behalf and did the needful. They negotiated with the movers and ensured a healthy amount as demurrage which helped me a lot for the damage control. So, I made friendship with these 2 fine people.

MovingClaims.net Response

Wow *** ... Thank you so much!!!

Wishing you and your family happy holidays!!!

God Bless you guys!

I submitted a claim after All Over the State Moving & Storage tried to rip me off, but when I refused, they broke all my items before dumping them in my new apartment. I had to spend thousands $$$$ to replace everything, even some items when not replaceable and had sentimental value. The claims process is such BS as they give you all these ridiculous steps and instructions in the hope that you will GIVE UP and not follow through. Well I did, I played their game. After submitting my claim which was only for $642, because I waived full replacement coverage during the initial paperwork signing (my bad), but they settlement offer I received this piece of *** company was $60. Need I say more as to why I'm pursing legal action?? DO NOT USE.

MovingClaims.net Response

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

This company was recommended by the moving company I was making a claim on and I believe it to be a scam.
(From Yelp review posted 11/21/2017)

As I began to write this review, I read some of the others, and sadly they are EXACTLY the same in nature. This company is a total scam, and maybe I should have seen the RED FLAGS since they were recommended by the very company of movers TRANSUNION VAN LINES that I was making the claim on.

After filling out a very lengthy claim packet, including high res images, etc., and waiting months for a result. I was offered $67 on what, at the least should have been several hundred dollars in restitution for the damage done and the behavior of the moving company TransUnion Van Lines (see review on them).

Here's the kicker. Even after receiving this paltry settlement offer, I decided to sign their contract anyway because I just wanted to be done with this whole moving mess. BUT, apparently it's company policy to have the settlement document NOTARIZED as well as signed. The average cost of a Notary is around $40. So in order to get my $67 I would need to spend $40?

This company should be ashamed of itself. Instead of offering solace, respect, and help in these awful situations, they only offer more stress.

I am not a review writer. I never have been. I think I have 1-2 reviews on this site which all relate to the same move, and that's the sum total of anything I've written as a review ever. THAT'S how terrible this company made me feel. I beg you, DO NOT waste your time and sanity dealing with them.

Desired Outcome

I want this company to be seriously looked at, and I want their policies made more transparent. I would also like to see if they are indeed connected to the companies that, we, the customers are making the claims on. I would also like compensation for my time and suffering.

MovingClaims.net Response

Company Response to Revdex.com CASE #: *** - ***

November 22, 2017

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: *** - ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response

Document Attached

MovingClaims.net Response

Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
I don't want anything else to do with this company

This is one of the best companies in business that helps people. I contacted with John at the beginning and later Marvin and Michael helped a lot. One of the reputed moving companies took $1500 upfront and never showed up at the move day. When I claimed my money they gave me another moving date which I refused to take. But the movers were not willing to refund. Then I brought Movingclaims.net into play and they did wonders. I got the refund within just 2 business days. I don't know what Movingclaims.net actually did but I am more than just happy with the overall outcome.

MovingClaims.net Response

Thank you *** for your kind words!

It was a pleasure working with you - BEST of luck in your NEW home!

Company giving the run around and not processing claim for damaged furniture.
On Aug 7 the company acknowledged that I put in a claim for broken furniture (a wood nightstand that they dropped from the truck and scratched up entertainment center) from my moving company Economic Moving Group LLC. On Sept. 6 they then acknowledged receipt of my claim information that I had to mail to them. Then finally on Oct 16th I received a email stating that I have finally made it to the final stage of the claim process. But before they can continue they need me to MAIL them a signed letter stating that I am happy with the information that I have sent them. So I sent them a signed letter the same week. On Nov 13 I emailed them to find out the status of my claim. They just replied with that I need to send them a signed letter. I emailed them back stating I did do this. I have now also emailed them the signed letter in PDF format.

Desired Outcome

I would like them to process my claim and give me a reasonable refund. And stop the the run around. Moving is hard enough and when your moving company destroys your furniture then you have to deal with a company that is processing the claim in snail fashion does not help.

MovingClaims.net Response

Company Response to Revdex.com CASE #: ***

November 14, 2017

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: 90419920- ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, my claim against them because they are the one that is not processing the claim in a timely manner. As for a survey I reached out to them due to that is who the moving company told me to contact. I have had to contact this company many times on my claim. If they do not want to be held accountable for this then they should not be processing the claim. It is their processes that is the problem.

MovingClaims.net Response

Dear Valued Customer,

As explained in our previous emails, if you are satisfied with the information submitted up to date, and do not wish to provide any additional damages or concerns against your moving company, simply put it in writing!

Send us a SIGNED PDF LETTER stating that you are satisfied with the information submitted, and you are requesting to continue forward with your claim to the final stage which is, CLAIMS RESOLUTION STAGE.

However, should you wish to add additional damages or concerns to your existing case be sure to follow the guidelines we provided you in the Claim Procedures Package. It is very important that we provide all customers with a fair and thorough investigation to reach a fair and accurate resolution.

Please return either the REQUIRED signed letter requesting to move forward or any additional damages or concerns via email to: ***@MovingClaims.net. You may send us the information via US Postal Mail to: MovingClaims.net, P.O. Box XXXXXX, Miami, FL XXXXX.

Note: NO electronic media will be accepted in the forms of a File Download, Zip Files, CD, or Flash Drive, or fax

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

Always at Your Service!

Support - MovingClaims.net
Email: ***@MovingClaims.net

HOW CAN I CHECK THE PROGRESS / STATUS OF MY CLAIM? If you wish to check the status of your case, PLEASE email us at: ***@MovingClaims.net. All claim correspondence will be made VIA EMAIL/MAIL.

MovingClaims.net is not an insurance company and the employees of MovingClaims.net are not acting as your insurance claim adjusters. MovingClaims.net does not practice Insurance law, does not give legal advice, and does not adjust insurance claims. By using the MovingClaims.net website, no insurance claim will be created with MovingClaims.net. Instead, you are filing a Household Goods claim directly with the motor carrier who moved you via MovingClaims.net Websites for the purposes of settlement negotiations based upon the valuation selection you made; not an insurance claim. The information contained in this email is designed for informational purposes only. Nothing in this email is designed or intended to constitute legal advice. Federal, state, and local laws and regulations governing the moving industry change frequently and may be interpreted differently by different people. If you need specific legal advice you should consult a lawyer directly or a representative from the US DOT.

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
I did do that I even mailed it to them. But that wasn't good enough. I hadn't heard from then in over a month so I contacted them again. Then had to send it again this time I sent it via email. I just now got a confirmation once I told them I was filing a complaint with the Revdex.com.

This is not good business practices and people really need to know that your company is truly not working to help the individuals that have lost or damage. You emails always say "KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!". However, your actions show none of this. But I am done with writing to complain. It will do no good

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Address: 1625 N Commerce Pkwy, Weston, Florida, United States, 33326

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