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MovingClaims.net

1625 N Commerce Pkwy, Weston, Florida, United States, 33326

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MovingClaims.net Reviews (%countItem)

the company is a third party insurance company and they are scammers, they do not pick up the phone and they only way to communicate is by email
they only communicate by email and when you email them they respond every time with a blanket statement, their online complaint process does not work when submitting the paperwork they are requesting, also they have a phone number but no one answers and they have recording that sound like a broken record

Desired Outcome

I am making an insurance claim from moving cross country and trying to get the money that they moving company owes me for damaging my furniture

MovingClaims.net Response time Feb 27, 2019

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

I came to know about MovingClaims.net from a friendRecently I moved across the country and used a moving company but unfortunately I picked the wrong companyThey simply robbed me!! I was really feeling down and out and looking for a way to get the compensation for the damages they have doneMy friend told me about MovingClaims.netSo, I called them*** was my initial contact and later *** took the matterThese guys are professionalsThey knew how to file a claim and how to get the justiceFinally I was able to recover 90% of the loss caused by the moving companyThanks a ton *** and *** for being so effective and supportive

Jenny was my initial contact at MovingClaims.netShe gave me an appointment in no time and introduced me with Marvin who is the Claim Adjust Rep at MovingClaims.netHe filed my claim against the moving company which I used just few days agoThey did everything necessary to earn me the compensation and eventually I got the compensation from the moving company for the damages they have done during my moveThey also apologized for everythingI am more than just happy with the prompt and very efficient service of MovingClaims.net

I just want to recommend MovingClaims.netThis company is a life saverThey solved the dispute that I was having with the moverThey made sure I win the claim and did all the needful on my behalf* was very responsive and *** was extremely helpfulThanks a lot guys for the great service

Recently I used a reputed moving company while moving a long distanceBut the moving company disappoints me in big timeThey were late for the delivery and the pickup too but they damaged and broke many of my valuables and never looked like willing to pay for the damagesIt was frustratingSo, I had to look for a solution and part of the process I hired MovingClaims.NetThey filed my claim and did the needfulWithin few days the moving company called me and willingly wanted to sit with me for a settlementIn the end, I was happy to receive a good amount as the form of demurrageAll credit goes to MovingClaims.Net

Moving claims business processes for a claims are terrible and will drag on the process for months if not years so they don't have to pay you.
I have had a email chain and claim process going on since Oct 24th 2018.

Due to the amount of damage items that was caused during my move, I was given the option to mail in the pictures and claims form, which I did. I have confirmation that it was delivered to that address on Nov 1st 2018. I could not sent by email as they would only take it as 1 Attachment that I could not do.

I followed up with a email asking if they received it and they stated in an email on Nov 29th that "they are examining all documents related to my account and will get back to me in 30-60 days." This on my end means they received it and are reviewing. Here we are more than 60 days later and we are back to square one, as they stated they never received it.

They will not take phone calls as all communication has to go through email.

Im not the only one that has had issues with them (link below). They are withholding claim money from people. We as people are expecting money for damage that was caused by the movers.
https://www.facebook.com/pg/MovingClaims.net/reviews/?referrer=page_recommendati... />
I am expecting a significant amount of money back for the damaged items. I have gotten to the point where I feel they will not do anything as they so called lost the claims package I sent them.

I told them I am not spending anymore money and time doing another claim package and this was on them. They don't seem to care.

I signed up for .60 cents per pound of damage. There was 1500 lbs of damage so that adds up to $900.

Movingclaims/Networld Enterprises should not be the administrative support for the moving company. They have terrible business practices as you can see from what I have been dealing with as well as the reviews they get.

Moving was one of the worst experiences I had as they moving company damaged alot of my belongings and even stored it in a wet unit until we moved into our house. Clothes and furniture even got wet. Now after filling for the claim to get some sort of compensation, moving claims has caused more headaches for over 3 months now.

Desired Outcome

Money for the damages.

MovingClaims.net Response time Feb 01, 2019

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Response time Feb 01, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
This is a cut and copy response they have for every complaint and doesn't even relate to my issue. I doubt they even read my complaint.

It never addressed my issue with the mail I sent to them and have confirmation it was delivered. I am not the only one that has complained about this.

MovingClaims.net Response time Feb 04, 2019

Dear Valued Customer,

Please accept this ACKNOWLEDGMENT EMAIL that MovingClaims.net is in receipt of your information.

We are examining all documents related to your account and a written response will be send to you within 30 - 60 Days from the date of this email.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

Always at Your Service!

Support - MovingClaims.net
Email: ***@MovingClaims.net

CLICK HERE TO CHECK THE PROGRESS / STATUS OF YOUR CASE

NOTE: All claims / complaints correspondence must be made in writing (VIA EMAIL/MAIL).

MovingClaims.net is not an insurance company and the employees of MovingClaims.net are not acting as your insurance claim adjusters. MovingClaims.net does not practice Insurance law, does not give legal advice, and does not adjust insurance claims. By using the MovingClaims.net website, no insurance claim will be created with MovingClaims.net. Instead, you are filing a Household Goods claim directly with the motor carrier who moved you via MovingClaims.net Websites for the purposes of settlement negotiations based upon the valuation selection you made; not an insurance claim. The information contained in this email is designed for informational purposes only. Nothing in this email is designed or intended to constitute legal advice. Federal, state, and local laws and regulations governing the moving industry change frequently and may be interpreted differently by different people. If you need specific legal advice you should consult a lawyer directly or a representative from the US DOT.

I am not good at writingBut I can always thank MovingClaims.Net for their great support while I was looking for a way to solve the issue with the moving company I usedJohn was my initial contact and Mark was the claim adjuster rep who actually dealt with my dispute with the moversThey filed my claim and managed to reach a settlement with the moversFinally I got the demurrage for the broken furniture during my move

MovingClaims.net is the life saverI hired a moving company and paid them $as advance but I had to change the moving dateBut the moving company couldn't accommodate my move at the changed date and also kept the $which I paid in advanceI know I changed the date but they are not authorized to keep the depositThen I had to find a solution and as the process I came to know about MovingClaims.net and hired themTheir claim adjust rep, took the matter and negotiated with the movers professionallyFinally they returned $and kept $as demurrage because I booked them and didn't useOverall, I am relieved only because of MovingClaims.net

I had an issue with the movers I used while moving to Miami from DallasI claimed compensation for my broken piano and other damaged furnitureAs expected, my movers never replied my calls and never gave me an appointmentSo, I had to find an alternate solutionAs the process MovingClaims.net came into the picture and changed the whole scenario upside-downThey made sure my claim was approved and ensured the compensation from the moversI have no words to thank MovingClaims.net for what they have done for me

I promised *** that I will let people know about their servicesSo, I am keeping my promiseWhen I called MovingClaims.net, *** was my initial contactI explained him how the movers ruined my move and how they refused to return my valuables which they took unethicallyMovingClaims.net filed my claim and took necessary action to retrieve my stuffs from the moving companyThey are experts, so they knew what needed to be doneLike magic, within working days I got things back but one delicate art work was missing***, the claim adjusts rep once again made sure that I get the compensation for the art workActually there was nothing left to ask for

Hiring a mover is easy because there are many options but getting good service is completely on the luckI was not lucky because I choose the wrong people and paid the priceMy LED TV was broken, several valuables were damaged, furniture was scratched and the grand piano was badly damagedI claimed the demurrage verbally and they deniedThen I hired MovingClaims.net and result was visible in no time*** filed my claim and took the needed actions against the mover and within just few days I got the demurrageI never expected this dispute will end so soonThanks a lot MovingClaims.net for making it fast

These guys are life saversIt was almost impossible to get the compensation from the moving company I usedThey massacred everythingI was shocked to see so many broken and damaged stuff after the delivery of my belongingsI demanded $as compensation but they avoided and blamed us saying that we did not pack everything wellSo, I contacted MovingClaims.net*** was my initial contact and *** is the guy who actually dealt this matter on my behalfThe result was visible within a week and I got $compensation from the movers!! Being honest, I never expected that much from MovingClaims.net but they had the answers for my problems

I am more than just impressed with the way MovingClaims.net handled my caseI claimed for the compensation to the moving company which I used just a couple of months agoMy claim was going nowhereSo, I had to involve third party, which is MovingCLaims.netMichael did his best to file my claim and won the compensation on my behalfThey knew their jobThey made sure the moving company apologize to me and also pay me the compensation for the damages they have done during the transition of my belongingsHats off to MovingClaims.net for the awesome support

I was really upset with the mover that I used to move my officeIt was shocking to see the bill for the worst service ever! I filed a claim against them with the help of MovingClaims.net because I wanted the demurrage for the damaged furniture and broken valuablesI was not easy for me to handle the entire procedure but MovingClaims.net managed everything on my behalf and managed to get the compensation from the mover which was least expectedSo, I would like to thank MovingClaims.net for being with me when I needed most

I filed the complaint for long distance moving experts with DOT # XXXXXXX on Aug. 6th but not reply so far though already over 90 days.
I filed the complaint through this company for long distance moving experts with DOT # XXXXXXX and MC# *** email:***@longdistancemovingexperts.net, Phone # XXX-XXX-XXXX) for my delivery and service issue. I contacted this business several times and per construction that I attached detailed document and photos through the email.

On August 6th, I got the confirmation email from ***@MovingClaims.net and mentioned that "Please accept this ACKNOWLEDGMENT EMAIL that MovingClaims.net is in receipt of your information. We are examining all documents related to your account and a written response will be send to you within 30 - 60 Days from the date of this email."

However, it is already over 90 Days, no follow up at all. I need a reply and a reasonable resolution, please!

Desired Outcome

As a complaint solving company Networld Enterprises, Inc. I request this business reply me and give me follow up for my filed complaint. The Networld Enterprises, Inc should help ask/request the moving company to give me refund as I request through the files. Partial refund for the $400 unreasonable shuttle rent fee ($250 - $300). I think $100 - $150 is a reasonable price to rent the shuttle considering the driving distance (from *** Mall Rd Richmond CA XXXXX to *** St San Francisco, CA XXXXX, shuttle(truck) size, location and time. Labor fee could not be an excuse since the $1700 price on the original contract already considers the labors. The company already charged me $50 more during pickup even I had few items compared to the original contract. The company pays me money for the broken TV stand, damaged Queen Mattress as well as broken Vaccum part and squeezing/damaging boxes. The company should give me an explanation for the delivery form without my signature issue. Is it legal? I request moving company to give me corresponding compensation for the unprofessional service, late notice and threatening words ($100.00 - $200.00). I spent a lot of time to ask them updated information. I was scared and worried from 10th to 18th.

MovingClaims.net Response time Nov 15, 2018

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.net, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Please see attached information CLEARLY showing that MovingClaims.net is NOT the responsible company to customer issues and complaints.
Again, we are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Thank you for your time!

***
Customer Service Department - MovingClaims.net.

Customer Response time Nov 19, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com Staff,

I did not agree the response from the MovingClaims.net. I mentioned clearly that I have not got any response from the MovingClaims.net after waiting 90 days. As email mentioned that MovingClaims.net is a third party claims company hired by moving company's to help solve customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. I do not feel that I am been helped. All the above feedback I got from MovingClaims staff is talking about general case description and normal responsibility but totally ignore my request to get the feedback from the MovingClaims.net. They are shirking responsibility. They mentioned that they are collecting materials from both sides (customers and moving companies). But I did not got any follow up after my case submitting. I strongly suspect that whether they even did not process my case.

On August 6th, I got the confirmation email from ***@MovingClaims.net and mentioned that "Please accept this ACKNOWLEDGMENT EMAIL that MovingClaims.net is in receipt of your information. We are examining all documents related to your account and a written response will be send to you within 30 - 60 Days from the date of this email."

I attach the email screen to support this case.

Looking forward to your response. Many thanks for the time.
Sincerely

Customer Response time Nov 30, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Dear MovingClaims.net Staff,

Thanks for your time and patience. You finally mentioned how to move on to the next stage, CLAIMS RESOLUTION STAGE.

However, where is the PDF LETTER and how could I find the format of that? As I mentioned several times before that I have not received any feedback (besides the email confirmation on August 6th that you mentioned you already received my email/files and will give me response in 30-60 days) after submitting my support materials.

Send us a SIGNED PDF LETTER stating that you are satisfied with the information submitted, and you are requesting to continue forward with your claim to the final stage which is, CLAIMS RESOLUTION STAGE.

Could you please to send me the PDF format, please? I would like to express that again now it is already over 90 days (August 6th - Nov 30th) instead of the dates you promised before ( 30 - 60 days).

Looking forward to your response.
Sincerely

MovingClaims.net Response time Nov 30, 2018

As explained in our previous emails, if you are satisfied with the information submitted up to date, and do not wish to provide any additional damages or concerns against your moving company, simply put it in writing!

Send us a SIGNED PDF LETTER stating that you are satisfied with the information submitted, and you are requesting to continue forward with your claim to the final stage which is, CLAIMS RESOLUTION STAGE.

However, should you wish to add additional damages or concerns to your existing case be sure to follow the guidelines we provided you in the Claim Procedures Package. It is very important that we provide all customers with a fair and thorough investigation to reach a fair and accurate resolution.

Please return either the REQUIRED signed letter requesting to move forward or any additional damages or concerns via email to: ***@MovingClaims.net. You may send us the information via US Postal Mail to: MovingClaims.net, P.O. Box XXXXXX, Miami, FL XXXXX.

Note: NO electronic media will be accepted in the forms of a File Download, Zip Files, CD, or Flash Drive, or fax

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

see Attached document

Desired Outcome

Other (requires explanation) see Attached document

MovingClaims.net Response time Oct 26, 2018

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Had over $2,000 worth of damaged goods during my move. Was referred to MovingClaims.net for insurance and they won't respond or cover the goods.
Moved to Arizona in June 2018 from South Carolina and utilized Global Moving Systems in Port Charlotte, FL. My furniture was not wrapped and protected resulting in damage to most of my wooden items. At the time of signing my contract, I was told that there was no additional insurance that could be purchased and that all goods would be wrapped in protective blankets. Upon receipts of my furniture, all of my wooden items were scratched, chipped, or gouged. I contacted the moving company who is now out of business. I filed a claim with the insurance company, MovingClaims.net, and was offered $72 for my damaged items. They stated that it was only worth $0.60 per pound. At that rate, I should have received much more than they offered. I have attempted multiple calls and e-mails with only generic e-mail responses and no phone calls. They refuse to speak to me and take care of the insurance claim.

Desired Outcome

Full payment for my damaged items. It is not my fault that the moving company I used is now out of business.

MovingClaims.net Response time Oct 10, 2018

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.net, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Please see attached information CLEARLY showing that MovingClaims.net is NOT the responsible company to customer issues and complaints.
Again, we are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Thank you for your time!

***
Customer Service Department - MovingClaims.net.

Hired Affordable Movers and insurance was provided through Moving Claims.net. Damaged occurred, claim filed, received,verified and no response
Contracted a move from Florida to Ohio with a moving company named Affordable Movers which was horrible. The insurance provided was by Moving Claims.net as I was told. There was over $2,000.00 in damages that were documented and claimed as it took over a month to received all the items included in the move in which it took 2 different shipments to receive. Once everything was inventoried, I contacted Affordable movers and was told to send a listing of everything that was damaged and send it to them. The affordable movers Dispatch area sent me an email on 10/18/2017 asking for pictures of the items which I emailed to them. I 10/23/17 affordable movers dispatch sent me an email letting me know that I had to contact another company to process my claim (moving claims.net). I contacted Moving Claims.net to let them know I had a claim as instructed to do on 10/23/17 and they sent me an email on 10/24/18 and said my claim was registered and I received an acknowledgement notice. On 10/27/17 I received another email stating my claim was verified for processing and contained a 6 page instruction deck that stated exactly what I needed to do to receive reimbursement for the damages I was subjected to which included taking pictures of all of the items and having them printed out and mailed to the address they listed on the 6 page form. I completed all of this even though I had already send pictures to Affordable Movers with all this same information after to being instructed to do so and then received a email from Moving Claims.net on 12/28/17 stating that they have received everything and I should hear something within 30 to 60 days. I waiting well past 60 days and contacted them by email several times including again today and still have not heard one word from them.

Desired Outcome

I want to be reimbursed for the damages that were warranted under the contract that I signed with Affordable Movers and was promised through Moving Claims.net

MovingClaims.net Response time Oct 03, 2018

Company Response to Revdex.com CASE #: 90464238 - ***

October 3, 2018

Revdex.com of Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL XXXXX
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX

Revdex.com CASE #: 90464238 - ***

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.net, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Please see attached information CLEARLY showing that MovingClaims.net is NOT the responsible company to customer issues and complaints.
Again, we are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Thank you for your time!

***
Customer Service Department - MovingClaims.net.

Customer Response time Oct 03, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
While this inferior company says that they fulfilled their responsibility to review and process my claim, they definitely did not. The last communication that I received from Moving Claims.net was 12/28/17 until today, 10/3/18. Today,I received an email showing where someone names "***" sent me the email that I did receive on 12/28/17 but then 2 additional emails showing that I received on 1/18/18 giving me the opportunity to modify and/or adjust my claim or let it process as submitted, I NEVER RECEIVED THIS EMAIL. The email that I was sent today also stated I was notified that since I never responded to their email of 1/18/18, they were denying my claim and were sending me notification of the denial in accordance with FMCSA. I NEVER RECEIVED THAT EMAIL EITHER. This company is shady and just trying to cover it own tracks. After I received the verification email from them on 12/18/17 stating they had 60 days to process, I sent them emails several times requesting the status of the claim with no response. They never responded on the dates they claim to and never intended to. They made me jump their hoops just to get reimbursed for the damages that I incurred and never intended to make good in paying the claim.
Again, they never provided any communication with me after 12/28/17 and failed to fulfill their obligation which I assume is in violation with FMCSA. I would ask that they pay me the damages they owe and this be permanently attached to their business file to warn unsuspecting consumers of their shady dealing practices

MovingClaims.net Response time Oct 11, 2018

Dear Valued Customer,

Compensation for your claim was based upon the level of valuation coverage selected by you on the Bill of Lading(contract) and notations for damaged and/or missing items documented on the Descriptive Inventory. Weights are derived from a table of deemed weights provided by AMSA and approved by the US Dept. of Transportation. If actual weights are to be considered, the customer will need to provide proof of weight by submitting the manufacturer specifications for each item being claimed.

As an interstate mover, the carrier is obligated to adhere to applicable federal law as administered by the US Department of Transportation, specifically in regard to limitation of liability, 49 C.F.R. § 375.203(b). In the present case, a review of the documentation reveals that a limitation of liability of $0.60 per pound per article was agreed upon. Under this option, the maximum liability is limited to $0.60 per pound per article, for all items indicated as damaged or missing at time of delivery.

Please note that this moving claim is NOT an insurance claim and is based on the terms of the contract you agreed to by signing. This is a Valuation claim that is compensated by weight @ .60 cents per lb per each item being claimed. As a 3rd party administrative firm we are required to comply and adhere to the terms of the contract and any exclusions listed on the contract.

AS PER COMPANY POLICY, YOU MUST TYPE A REBUTTAL LETTER DETAILING YOUR REASONS FOR THE DISPUTE AND ATTACHED ANY SUPPORTING DOCUMENTS (IF ANY) TO YOUR REQUEST.

REMEMBER: Your claim has already been reviewed once and a settlement letter was issued based on the information you provided. Please read your settlement letter carefully as it will allow you to better understand the reasons for the determination and if any information was missing.

NOTE: All disputes are being reviewed by MovingClaims.net senior controllers. No third review of a claim is allowed.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

Always at Your Service!

Support - MovingClaims.net
Email: ***@MovingClaims.net

Customer Response time Oct 14, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I received this email from moving claims.net on December XX XXXX:

Dear Valued Customer,
Ã?
Please accept this ACKNOWLEDGMENT EMAIL that MovingClaims.net is in receipt of your information.Ã?

We are examining all documents related to your account and a written response will be send to you within 30 - 60 Days from the date of this email.
Ã?
KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

I never heard anything back from this sham of a company and contacted them by email at least twice after 90 days and was never responded to. Finally after it was evident they had no intention of contacting me regarding my claim, I sent them one final email letting them know that I was contacting the Revdex.com and filing this compliant, it was only then that I received an email letting me know that they did contact me twice within the 60 day time frame which was a complete lie. They never contacted me after sending me the email in December of 2017 letting me know that they received all of my information and that it was verified and they were processing everything, no contact at all until I let them know I was filing this complaint and now they are trying their best to back track and cover their tracks but emails don't lie, I never received any nor did they send any. moving claims.net is unethical and bad for the consumer and I would NEVER do business with them nor do business with anyone that does business with them. They are horrible, unethical, untruthful and only care about themselves and how they can cheat the consumer at every turn.
I did everything that I was asked to do within the time limits that I was given and at this point, they need to reimburse me for my damages.

These 5 star reviews are left by a company they hire to put them there. Read them. Broken english and they all read like an ad. This company is a sham. They don't do anything for the actual customer and are all for the trucking companies that hire them. I have no clue what these people are talking about when they say they got this company involved. They are not hired by consumers, the moving companies pay for their services. Repeatedly using the words, "Huge Loss" "Big Loss" "Reputed" as apposed to "Reputable" on many of the reviews is a sign that these are all fake reviews. The only ones that are real are the bad ones. Revdex.com should take this under advisement. They should be more careful with what reviews they show or allow if its clear fraud.

Inconsistent information from reps through email and no phone call after voicemail left
My moving company said to file overcharge claims through movingclaims.net and the site gives the option of selecting overcharges as being the problem. However, when I emailed customer service to get information on how to handle this in the claims package, I received inconsistent responses. First they said they wouldn't handle it, then they said to send it to them and they'd forward it to the moving company and then they told me to fill out the package but wouldn't give information on how to do so for overcharges. I repeatedly asked specific questions that they would not answer. I tried to talk to someone on the phone in order to get clarity but my voicemail was never returned.

Desired Outcome

I would like a customer service representative to return my phone call to provide clarity about the process and answer my questions that were ignored over email, such as why one of their reps said they would forward it to the moving company if they are unwilling to do so.

MovingClaims.net Response time Sep 20, 2018

To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the moving industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Upon reviewing the customer's complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.net, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Please see attached information CLEARLY showing that MovingClaims.net is NOT the responsible company to customer issues and complaints.
Again, we are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customer's service provider (moving company).
Thank you for your time!

***
Customer Service Department - MovingClaims.net.

Customer Response time Sep 24, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
In the response, they clearly state that they handle claims of overcharges. Here is the exact sentence from their response:

"MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customer's coverage and federal law."

However, per my initial complaint, my issue is that when I try to file such a complaint through their company they say they don't handle it or will say to send it to them to forward to the moving company just to change their response. I have tried to get information from their customer service about how to file an overcharge claim and have gotten no clear information on how to do so, even though they state themselves that they handle such claims. And I never received any phone call from them following leaving a voicemail and stating that as my desired resolution to try to clear things up.

It is completely inaccurate to say that my claim is not against movingclaims.net. As my complaint explained, my issue was that movingclaimts.net was not handling a claim that even they say they handle and not providing the information necessary for me to file the claim through them. This claim is absolutely related to their services.

MovingClaims.net Response time Sep 24, 2018

Again... For guaranteed quality assurance, we serve as a liaison between the customers and their service provider's (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services they've received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or claims for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carrier's legal liability as detailed in the carrier's governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer claim.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customer's service provider (moving company).

Customer Response time Sep 25, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, the response says that my issue is not movingclaims.net's responsibility. However, it is their responsibility because it is about filing a claim on their site and being unable to get information from their customer service so that I can file a claim on the site that they said they handle.

Movingclaims.net has yet to provide the information needed for me to file the claim so that this issue can be resolved.

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Address: 1625 N Commerce Pkwy, Weston, Florida, United States, 33326

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