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Mpell Solutions LLC

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Mpell Solutions LLC Reviews (104)

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease, however, understand that my [redacted] installer specifically said that "they don't deal with that part of it" meaning the [redacted] gift card and said no more about itThat is what I was trying to convey in my first messageI was given no instruction on how to follow up and I thought the gift card would come automatically Regards, [redacted]

Revdex.com: Mpell solutions, Thank you for your prompt responseThe gift card was indeed used fraudulently by someone unknown to meWhat I have been trying to communicate to your company is that the fault does not fall upon me if your company is too lazy or unwilling to pull camera footage or investigate furtherIt is your due diligence to research the activity and if you are in doubt that the consumer is telling the truth, then you do not just accuse someone of a serious crime, you refund them what is due themI advised I was and still am more than willing to send in my DL to eliminate any doubtAnd yes my language was out of character, I was accused of theftI do NOT take well to thatPlease remember to add my Apartment Number on the address it is Apt ***I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Ms [redacted] , Despite the fact that you did not follow the [redacted] Gift Card redemption instructions provided to you by your [redacted] installer, we have gained approval from [redacted] to allow a validation exception and we will be sending your [redacted] Gift Card within business days via US Mail If you have not received your [redacted] Gift Card by May 31, 2016, please contact us directly to resolve Thank you,Sincerely, Mpell Reward Processing Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The representative who wrote the response is wrong The disclosure I received with the $gift card states "An inactivity fee of $will be assessed after consecutive months of inactivity."It says nothing about charging an inactivity fee or any other fee of $for each month thereafter Regards, [redacted]

Mr [redacted] , The gift card you received is issued by [redacted] and distributed by MpellMpell does not control the gift card terms or conditions Having said that, the $monthly inactivity fee is a standard and universal term on the [redacted] gift card and is clearly described in the advertising offer and your card carrier and the card tracking websiteThis term became effective with the Federal Gift Card Act Unfortunately, your complaint is not a valid reason to reissue the cardYou have our sincerest apologiesMpell Customer Service

Mr [redacted] , The gift card you received is issued by [redacted] and distributed by MpellMpell does not control the gift card terms or conditions Having said that, the $monthly inactivity fee is a standard and universal term on the [redacted] gift card and is clearly described in the advertising offer and your card carrier and the card tracking websiteThis term became effective with the Federal Gift Card Act Unfortunately, your complaint is not a valid reason to reissue the cardYou have our sincerest apologies Mpell Customer Service

Contacted ADT to get a security system installed that was more economical than competitors. The commercial advertised ADT installation will result in a $100 [redacted] Gift Card. I paid $99 for the installation on 11/17/16. I was given a paper with some directions to follow to get the gift card. I do not have access to a printer in my home and I am a senior citizen with health issues. Once I did get someone to access the Mpell website to get the instructions on how to get the gift card, the instructions stated that the required documents must be submitted within 30 days of installation and that a $4.95 cashiers check or money order made to Mpell must be sent to receive the gift card. This was not disclosed in the television commercial, during the installation or on the Mpell Solutions document that I was given by the ADT rep to redeem the gift card. ADT and Mpell were very deceptive in this process, using a hard-to-get [redacted] gift card to lure customers. I do not think it is just to re

Ms [redacted] ,Despite the fact that you did not follow the [redacted] Gift Card redemption instructions provided to you by your [redacted] installer, we have gained approval from [redacted] to allow a validation exception and we will be sending your [redacted] Gift Card within business days via US Mail If you have not received your [redacted] Gift Card by May 31, 2016, please contact us directly to resolve Thank you,Sincerely, Mpell Reward Processing Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIt really bothers me that you have treated me as a thief and a liar when I have done absolutely nothing wrong What you said about the similarity in the transactions on the cards was so untrue! I may have used part of the first card at a [redacted] on [redacted] ***, which is near my home, but NOT at the location provided in the [redacted] location history on the second card (the transaction history shown on the 2nd card was [redacted] ***, which is located at [redacted] **; not at [redacted] ***, which is contrary to what you wrote in your 10/20/email to me) I'd love for you to provide the transaction history for the first card that I supposedly used at the "EXACT same locations" (assuming that you do not fabricate the history on it) I have NEVER been to ANY of those places that were listed as transactions on the 2nd card (which I did not receive) so there is no way that the transactions were "Exact", practically, or even closely identical Also, I have already told you that I live alone in a secure building with locked mailboxes, so there is no one in my household, who could have possibly stolen or used my mail It is rude to continue to insinuate thatI find it "interesting and extraordinary" that you fail to deliver the gift cards that are promised your customers in a timely manner using common sense methods of delivery including, but not limited to, using a tracking number, signature confirmation, or using a digital code through electronic means, while calling your customers liars when they follow your policy to contact you if they do not receive the gift cards within the time frame set by youI also hope that your fraud department does investigate, and finds the person who stole the card, so that you can contact me to apologize I realize that an apology from you is only wishful thinking on my part, though Regards, [redacted] ***

Ms [redacted] , We have mailed a check for the $you requested PLUS an additional $for your inconvenience (including the effort to file a complaint with the Revdex.com) This was an accounting error on our part and we sincerely apologize Thank you, Mpell Customer Service

I was supposed to receive a $gift card from MPell, per a contract with [redacted] but it never arrivedAfter contacting them, they emailed that they would send me a check rather than trying to send another gift cardThe check arrived this past Saturday, August 13, and I deposited it in my bank account on Monday, August 15thI have received notice from my bank this morning that the check has bounced and I have been charged $by my bank for the returned deposit

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

This company is very dishonest and you cannot trust them. They do not follow through with what they say, are very rude, and simply cannot be trusted. There are plenty of other solutions out there other than MPELL. Don't make the same mistake I did dealing with them. Sylvia is very rude, condescending, and constantly interrupts you. It is clear she doesn't care about customer service. Only after mentioning my legal background did she slightly change her attitude.

They only sent four out of five gift cards to me, I called and asked for the fifth one, and still never got it, eventually gave up. Now, almost a year a half later, I get an envelope from them that was postmarked this month with the fifth gift card, but it is pretty much useless because it has apparently charged an inactivity fee every month because MPELL never sent it. I even recorded the call when I talked to them to get the replacement and the manager seemed like she could care less. I did email a copy of the recording to her, but she still seemed like she could care less and didn't even want to stay on the phone long enough to make sure she received it.

Do not trust MPELL or use them. Much better solutions out there. We'll see if they actually ship me a gift card that has the correct amount on it.

I signed up for Bounce Energy Rewards Program (Account 1351338) when I moved to Houston October and I just terminated my service February After several conversations via chat and phone I gave up on ever receiveng my gift cards for making all my payments on time I never got anything in the mail from Mpell and I checked my email junk/spam folder for coorespondence from Mpell after Bounce told me that Mpell was notified of the issue Here is the last email I got from Bounce Support clearly stating that my $restaurant git card was demoted to a $credit (there was no issue when I selected the card, I never got it, they felt bad, and gave me something worth $LESS than the gift card), it also states that the other VISA $gift card was never received
Bounce Support:
Hello, this is a follow up on the inquiry we discussed in chat about your rewardsI have reviewed the account and found a few things outYour first reward for a $restaurant.com gift card was exchange for a bill credit for $There seems to been some issue when you selected that reward and the agent offered you a credit insteadThe credit for the amount of $was applied to the billed that was due on 08/01/instead of your month rewardYour month reward for the $visa gift card I have spoken with you aboutI contacted MPell who is our their party about the $visa gift card and they will contact you with findingsThe month reward was selected on 01/28/You will receive an email from MPell (check junk/spam folder) that you will need to confirmThen you will receive the reward in to weeks from the reward selection dateYou also have been on platinum status 3% after making months of on time paymentsThe only reward that was not received was the month rewardIn which this reward is no longer availableThe reward would have needed to be selected within days of when it was availableIf you have any questions please feel free to contact us
Thank You,
Latoya
Bounce Energy Customer Service
I paid my bills on time for over years, I never received anything from MPell that I was supposed to If Mpell keeps records of the cards they issue and track where the cards are used they should be able to tell that I didn't receive them Either Mpell never sent it or my local postman found an easy way to make some extra money I really don't see why Mpell even exists, people don't need it Bounce Energy could have just given me rewards via credits for being a good customer When this ordeal happened my initial reaction was to blame Bounce Energy, but they don't send out the cards, Mpell does Mpell messes up and Bounce loses my business because of it Still no word from Mpell as of February 5,

I am not 100% satisfied with Mpell Solutions LLC's servicesI was to receive VISA gift cards from ADT security purchase promotions But, I had to send $for each card for S&H (I believe it's for Shipping and Handling), a total of $to receive $gift cardsSo, basically, each card value went down to $ Although, they required for me to send $for each card's S&H, they consolidated the shipment to me, and send cards in one envelope with a $stamp on it The actual $S&H came out of $for shipping and $for handling I think it's way overcharged for their shipments of regular mail "without" tracking numbers

I was due a $gift card from *** ***I waited about a month after I had requested the card be sentThey told me the card was issued and sent on January 12thAfter a week I had not received it so I called Mpell solutionsThey told me to wait another week and call backAfter another week I called and they said wait one more week and if you still don't have it we will mail another cardI called back and spoke with someone who says let me look at the card and make sure the balance is still at $and we will cancel the card and issue you anotherhours later I get a call saying that the card was used days prior and had a balance of $The best they can do is give me a transaction historyI said I have not received the card and that my mailbox is opened by a key onlyThey said the post office could have delivered it to the wrong address but that was not there responsibilityI asked to speak with a supervisor and was told they were not available but would call by e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative who wrote the response is wrong. The disclosure I received with the $gift card states "An inactivity fee of $will be assessed after consecutive months of inactivity."It says nothing about charging an inactivity fee or any other fee of $for each month thereafter.
Regards,*** ***

Mr***,
Our apologies for the short delay in accommodating your request to expedite shipping We were temporarily out of stock on the $Wal Mart gift card It was processed and mailed today You should be receiving it later this week If for some reason
you do not receive it this week, please call our number and we will investigate Thank you kindly for your patience and understandingSincerely,
Mpell Redemption Center
Customer Service Escalations Team

Contacted ADT to get a security system installed that was more economical than competitors The commercial advertised ADT installation will result in a $*** Gift Card I paid $for the installation on 11/17/ I was given a paper with some directions to follow to get the gift card I do not have access to a printer in my home and I am a senior citizen with health issues Once I did get someone to access the Mpell website to get the instructions on how to get the gift card, the instructions stated that the required documents must be submitted within days of installation and that a $cashiers check or money order made to Mpell must be sent to receive the gift card This was not disclosed in the television commercial, during the installation or on the Mpell Solutions document that I was given by the ADT rep to redeem the gift card ADT and Mpell were very deceptive in this process, using a hard-to-get *** gift card to lure customers I do not think it is just to re

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Address: 3142 Tiger Run Ct Ste 108, Carlsbad, California, United States, 92010-6693

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