Mpell Solutions LLC

Mr. [redacted],According to the terms and conditions printed on your redemption certificate, you were to return the redemption certificate within 30 days of receiving it (which would have been 7/20/15).  However, you did not postmark your envelope until 8/20/15, which is why your redemption request...

was declined.  It was 30 days late.  On your behalf, we have contacted the representatives of [redacted] and requested a validation exception for you.  Fortunately, they have agreed to make an exception; your redemption certificate will be accepted immediately and you will be receiving your $100 gift card within the next 10 business days.  We hope this resolves your issue.Sincerely,The Mpell Redemption Processing Center

Mr. [redacted],
 
The gift card you received is issued by [redacted] and distributed by Mpell. Mpell does not control the gift card terms or conditions. 
 
Having said that, the $2.95 monthly inactivity fee is a standard and...

universal term on the [redacted] gift card and is clearly described in the advertising offer and your card carrier and the card tracking website. This term became effective with the 2009 Federal Gift Card Act. 
 
Unfortunately, your complaint is not a valid reason to reissue the card. You have our sincerest apologies. 
Mpell Customer Service

Ms. [redacted],Despite the fact that you did not follow the [redacted] Gift Card redemption instructions provided to you by your [redacted] installer, we have gained approval from [redacted] to allow a validation exception and we will be sending your [redacted] Gift Card within 10 business days via US Mail.  If you have not...

received your [redacted] Gift Card by May 31, 2016, please contact us directly to resolve.  Thank you,Sincerely, Mpell Reward Processing Center

Ms. [redacted],It is interesting and extraordinary that both your 1st $200 Gift Card and your 2nd $200 Gift Card were used at nearly the EXACT same locations.  We are assuming you used the 1st card since that is not discussed in your complaint.  While it is possible the 2nd card was stolen, it...

seems unlikely, given the nearly identical transaction history.  In similar cases, someone else in your household used the card.  As an interim solution, we will cover the loss from theft and turn the matter over to our fraud department for further investigation.  They will contact you directly should they discover fraudulent activity.   On October 23, we sent a business check via US Mail that is payable to you and must be endorsed by you.  You should be receiving that check this week.  Please let us know if you do not receive it.  Sincerely,Mpell Redemption Processing Center