Mpell Solutions LLC

MPell Solutions dose not fulfill the $ADT promotional gift card it is hired to do I completed the required paperwork and submitted payment Once my check was cashed, I called MPell Solutions for a status as promotional gift card had not yet been received I was told my gift card was approved but now I had to provide the name of the bank my check was cashed at as proof in fact that my check had been cashed as payment I did not have this information as I do not get returned checks with my bank statements I found this completely unreasonable and a bait and switch situation I became angry and raised by voice I spoke with a supervisor, *** employee #244, who hung the phone up on me I called back and she hung up on me again When I called back a third time, she told me my gift card was being mailed I told her her company was completely unprofessional and a bait and switch operation Definitely do NOT do business with MPell Solutions as they do not fulfill their commitments

we'll send this guy a new gift card based on the documentation he sent, I can see the inactivity fee was confusing not worth his your or our effort to discuss further.please let him know thanks,
*** ***VP Sales & Marketing

Ms***,
Your gift card was shipped on 4/4/and then used at a store miles from your home We accept that it is possible someone unknown to you used this gift card and the effort to pull video from the merchant isn't worth $ As an aside, our call
records show your language to be indecorous and vulgar We will send you a business check in the amount of $payable in your name, to eliminate the further possibility of fraud
Thank you,
Mpell Customer Service

Mr***,
Our apologies for the delay in fulfilling your redemption request As you undoubtedly know, US Mail does not have 100% reliable delivery In any case, we will fulfill your redemptions without further effort on your part You should expect to see
your gift cards within 5-business days You should also try to get a refund on your money order/cashiers check as these were never received or processed
Mpell Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.NONE of the transactions on the card that you said you recently sent were used in the same place as I used the first card!!!!!!! I have NEVER been to the places where the 2nd card were used!!!!!! I did NOT receive the 2nd card, and I did NOT use it!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Regards,
*** ***

We apologize for the delay. You signed up with Protect Your Home for your ADT service. I took some time before we received a response that [redacted] would be receiving the gift card. A gift card for $100 is being mailed to [redacted]

we'll send this guy a new gift card.  based on the documentation he sent, I can see the inactivity fee was confusing.  not worth his your or our effort to discuss further.please let him know.  thanks,
[redacted]
VP Sales & Marketing

[redacted],
      We apologize that it was not clearly explained and understood what was required to receive the gift card. In the spirit of excellent customer service, we will be mailing out the gift card to the address you have provided. No further...

action will be required on your behalf.Mpell Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint id [redacted] , and have determined that this proposed action would not resolve my complaint.   for your reference, details of the offer I reviewed appear below.
None of the transactions on the card that you said you recently sent were used in the same place as I used the first card!!!   I have never been to the places where the 2nd card were used!!!   I did not receive the 2nd card, and I did not use it!!!
Regards,
[redacted]

Mr. [redacted],We will conduct the investigation into your stolen gift card directly with the Post Office.  We will be sending you a business check for $150 to ensure the card is not lost or stolen again.  You will receive this before 2/19/16.  If you have any questions or concerns, please...

call [redacted] and request to speak with the VP of Operations.  Thank you and apologies for the inconvenience.Mpell Redemption Processing Center

Ms. [redacted],We have no record of the information you have provided in our shipping system (name, email or phone).  We do have the address you provided in our system, although it is registered to a different customer.  We have also verified that the gift card was used at merchants within a...

few miles of that home in December 2015.  If you believe the card was stolen from the US Mail, we will be happy to work with you to report the theft to the Inspector General and MetaBank, the gift card issuer, who will each work with the individual merchants where the card was used to identify and prosecute the perpetrator(s).  Unfortunately, lost and stolen mail is outside the purview of our legal responsibilities.  We have sent an email to the email address you've provided to the Revdex.com with our contact information so that we may assist you with your claim.Sincerely,Mpell Redemption Processing Center

Ms. [redacted],Could you kindly explain why a $200 check does not satisfy your $200 gift card offer?  FYI, [redacted] declined to reissue your gift card. Mpell elected to cover the fraud when we have zero obligation to do so. Sincerely,Mpell Redemption Processing Center

Ms. [redacted],
Could you kindly explain why a $200 check does not satisfy your $200 gift card offer?  FYI, [redacted] declined to reissue your gift card. Mpell elected to cover the fraud when we have zero obligation to do so. 
Sincerely,
Mpell Redemption Processing Center

Ms. [redacted],
We have no record of the information you have provided in our shipping system (name, email or phone).  We do have the address you provided in our system, although it is registered to a different customer.  We have also verified that the gift card was used at...

merchants within a few miles of that home in December 2015.  
If you believe the card was stolen from the US Mail, we will be happy to work with you to report the theft to the Inspector General and MetaBank, the gift card issuer, who will each work with the individual merchants where the card was used to identify and prosecute the perpetrator(s).  Unfortunately, lost and stolen mail is outside the purview of our legal responsibilities.  We have sent an email to the email address you've provided to the Revdex.com with our contact information so that we may assist you with your claim.
Sincerely,
Mpell Redemption Processing Center

Mr. [redacted],
According to the terms and conditions printed on your redemption certificate, you were to return the redemption certificate within 30 days of receiving it (which would have been 7/20/15).  However, you did not postmark your envelope until 8/20/15, which is why your...

redemption request was declined.  It was 30 days late.  On your behalf, we have contacted the representatives of [redacted] and requested a validation exception for you.  Fortunately, they have agreed to make an exception; your redemption certificate will be accepted immediately and you will be receiving your $100 gift card within the next 10 business days.  We hope this resolves your issue.
Sincerely,
The Mpell Redemption Processing Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi [redacted], I just read your message about my complaint, that it is closed. I didn't know I was to respond back to you,I didn't see anywhere to respond. The only thing I wanted was the $100.00 gift card they promised me with the order & I have been waiting for it. The email said it would be in the mail 7 to 10 days. Would you check into this an see what's going on an let me know.                                                                                                                                       Thank you                                                                                                                                                                                   [redacted]
Regards,
[redacted]

We apologize that the promotion was not understood. We have contacted you regarding your request and Mpell Solutions will be mailing you a gift card.

These people are a scam. DO NOT DO BUSINESS with them. I was screwed over by [redacted]. I got everything installed and was told to call this and this person. Finally was referred to Mpell who I sent shipping and handling fee to. I have yet to see my 2 $100 Visa gift cards that I was promised. This company needs to be investigated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
I appreciate you expediting this and getting the situation taken care of.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
It really bothers me that you have treated me as a thief and a liar when I have done absolutely nothing wrong.  What you said about the similarity in the transactions on the 2 cards was so untrue!  I may have used part of the first card at a [redacted] on [redacted], which is near my home, but NOT at the location provided in the [redacted] location history on the second card (the transaction history shown on the 2nd card was [redacted], which is located at [redacted]; not at [redacted], which is contrary to what you wrote in your 10/20/2015 email to me).  I'd love for you to provide the transaction history for the first card that I supposedly used at the "EXACT same locations" (assuming that you do not fabricate the history on it).  I have NEVER been to ANY of those places that were listed as transactions on the 2nd card (which I did not receive) so there is no way that the transactions were "Exact", practically, or even closely identical.  Also, I have already told you that I live alone in a secure building with locked mailboxes, so there is no one in my household, who could have possibly stolen or used my mail.  It is rude to continue to insinuate that.
I find it "interesting and extraordinary" that you fail to deliver the gift cards that are promised your customers in a timely manner using common sense methods of delivery including, but not limited to, using a tracking number, signature confirmation, or using a digital code through electronic means, while calling your customers liars when they follow your policy to contact you if they do not receive the gift cards within the time frame set by you.
I also hope that your fraud department does investigate, and finds the person who stole the card, so that you can contact me to apologize.  I realize that an apology from you is only wishful thinking on my part, though. 
 
Regards,
[redacted]