Mr. Fix It

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT Ticketcity is a sub broker under seat geekTicket city said Seatgeek would have to refund meSeatgeek is saying ticketcityI have no idea who the "seller" would be, as it was bought through Seatgeek, and fulfilled by ticketcityClever analogy used by Seatgeek, but the issuemail is that the service should cover this, much like eBay has safeguardsStubhub does tooI need these two to stop passing the buck and actually focus on customer satisfaction, something sorely lacking in favor of this blame gameI am out dollars for going through their service to buy tickets, but no one is stepping up on my behalf here.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It's not clearly stated that sales are final, it's also not stated that the there is no actual ticket soldI have an email want to me which states that buyer receives ticket within hours I am more than happy to screenshot this and resend itIf seatgeek is able to bend the rules themselves why are they not willing to help in this case, it was NEVER stated that I would not receive a ticket until a month after purchase, again I receive an email saying that the buyer receives the ticket within hours which is not the case here.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** We have reviewed the response made by the customer in reference to SeatGeek's response to ID# *** When a customer sells tickets on the SeatGeek Marketplace, payout is held for hours, specifically to protect ticket purchasers and to allow them a reasonable amount of time to reach out to SeatGeek about any issues that may have arisenIn an majority of transactions, no issues arise and disbursement takes place as usualThe process tends to take to business days before the seller's bank recognizes the fundsAll of this information was shared with the customerIf an issue is presented to SeatGeek by the ticket purchaser, the payout to the seller is suspended while the claim is openWe ask the ticket purchaser for specifics about their experience at the event and document as many details about the experience as possibleDetails include: - Which seat numbers were invalid or if all tickets were invalid - The name of any gate or box office personnel the ticket purchaser spoke with - If the tickets were printed or scanned from a mobile device - Whether the tickets were confiscated or marked "void" - If the tickets were marked, The ticket purchaser is asked to also provide a clear image or scan of the tickets - The number or letter of the gate where the ticket purchaser was denied entry - The approximate time of attempted entry SeatGeek does not hold any inventory ourselves and is solely to provider of a marketplace where sellers can list ticketsWe provide these details to any seller who'd like to verify the claim at the original point of purchase In most customer interactions with sellers, this information is clearly stated and SeatGeek provides customer support to sellers throughout the processThe customer in question encountered an interaction with our team that was less than desirable for all partiesSeatGeek has reached out to the customer to resolve this, per their recommendationPayout was resumed and issued on July ***On these grounds, I believe that this case should be considered resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
And as I explained to the representative I spoke with, the "zoom" feature they were speaking of showed no such detailed information on row numbers on a MacBook using a track pad to zoom, which coincidently was also where the conversation endedMy assumption at the time was that they knew that I was correct and they just thought I would "go away"Not happening....
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The note their referring to says there is no view of the stage/performance from these seatsThere is no stage/performanceThis is a baseball game not a concert and home plate view is blockedThe baseball tickets say right on them obstructed viewIve added a copy of a ticketThey also say I can resell themI could not in good conscience sell these tickets to someone without telling them that the view is obstructed and no one would pay dollars for them if they knew it were so, just as I would not haveIve also enclosed the view seatgeek provides to show the buyer the view from the seats
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In case #***, the consumer reports that she purchased tickets and then decided she no longer wanted to proceed with the order The consumer agreed to our terms and conditions upon checkout stating that “There are no refunds, exchanges, or cancellations on any ticket request once it is
submitted to usWhen you place your ticket request, you have committed to the seller that you are buying the ticketsPlease order tickets only after you are certain you want them.” This is quoted from our terms of use page here: ***This is reiterated in our FAQ page here: *** As referenced by the customer, the tickets have to be in-hand to be listed on our marketplaceThis is a measure in our customer’s best interest, to prevent speculative listings by ticket providers that do not actually own the tickets In regards to the tickets not being available yet, this is due to very strict policies imposed by the venueThey do not distribute tickets to us until closer to the event and unfortunately, that is out of our hands As the customer has been affected by a number of issues and cannot recoup their costs efficiently by reselling these tickets, on this occasion we provided a 100% courtesy refund and bought back the tickets If you have any questions, please feel free to follow upAll of this information, is publicly available on our FAQ webpage at ***

We empathize with the customer's negative experience at the gameHowever, as a secondary market broker exchange, we can only list tickets as they are represented by the venueOur policy is to always list tickets as they are described on the ticketsWe will always list limited or obstructed view
tickets in the notes as designated by the venueHowever, if a venue does not regard seating to be limited view, we are unable to list those tickets as limited viewUnfortunately, sometimes older venues do have seats with obstructed views that they do not always specifyThese tickets were not designated as limited viewI have attached the tickets provided to the customer for confirmationWe are unable to guarantee anything outside of the the details of the tickets since we are a broker exchange and do not directly work with this venueAs the customer mentioned, we did provide a 25% refund to the customer as a courtesy because of the trouble the customer experienced, which the customer agreed to at the time that it was offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are so sorry to hear about the issue the customer experiencedHowever, we would like to clarify a few detailsThe SeatGeek app and site do not have a "cart" featureOnly one order can be placed at a time, and the checkout window pops up once you select the ticketsIt looks like the customer
first attempted to place an order that did not go through and got an error message, and then placed a successful orderThere was no indication that this order did not process properlyThe customer received a pending confirmation e-mail as soon as the order was submittedI have attached the e-mail that was sent upon submission of the purchaseI have not been able to locate any e-mails and calls from the customer regarding their error using their order and account informationHowever, if the customer did reach out to us as they stated, we encourage them to send screenshots of the e-mails or provide an alternate e-mail or phone number they may have used so that we can look into this further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not recieved the additional refund from SeatGeekNor have they provided proof that any check was mailed or issued.Thanks,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The listing Chelsea selected for purchase included the notes "eTicket, Piggyback Seats" meaning that one of the tickets is in Row and the other ticket is in the seat directly behind it in Row We informed her of this when she reached out to our customer experience team and have confirmed with
our backend team that these notes were visible on the checkout page prior to finalizing the order. With that said and in no way assuming fault, we have reached out to Chelsea to arrange a courtesy buyback/refund for this order and we are currently awaiting a response from her

This issue was resolved with *** by one of our senior customer experience representatives who coordinated a refund for the impacted order, order #***The refund for $was processed today and should appear on her statement within 1-business days.We welcome *** to confirm with us
once the refund shows on her statement before considering this matter resolved

We appreciate the customer bringing this issue to our attentionThe seller had unintentionally sent incorrect tickets to the customerThe customer had reached out to our support around the time they reached out hereThis issue has since been resolved for the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed are in the attachmentThe vehicle was with AAMCO for 1/months during which the complaint was not resolved even though payment was made on time for the work that was doneAs per the attachment Nissan Pathfinder Issues Nissan has provided on their paperwork that the issue is still with the transmission , radiator and the Transmission Control Module and will need to be replaced even though AAMCO claims to have fixed the issues in these partsThe issue has not been fixed and money needs to be paid back as work has not been completed as per the original agreed clause
Regards,
Prabhakar Iyer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any refund nor any proof that the refund was processed from invalid ticket that were sold to me more than two weeks agoSeatGeek has not honored their 120% guarantee because I will incur transaction fees by using ***There are multiple complaints of similar misconduct for SeatGeek processing payments for invalid NFL consumer tickets and extensive delays in refundsI am requesting that SeatGeek 1) send proof of the refund being processed, 2) refund the additional 20% directly to my bank account and send proof, and 3) provide a complimentary credit worth for a ticket of similar value since SeatGeek did not issue a ticket on the day of the event when I made their representative Matt aware that the ticket was invalid when I was at the gate on the day of the eventThis issue continues to cost me additional time for attempting to be paid back after SeatGeek failed to SeatGeek did not experience any delays in generating revenue after receiving immediate payment for a service they failed to provide.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

MrFwas hired to repair a leak in the roof of our home in November We were told that the a dormer required reflashing, and we paid $1,for the repair to be carried outThe leak reappeared within two weeksSeveral weeks later MrFsent someone out to have a look, and that person showed me that the original leak had not been fixedHe applied caulk as a temporary solutionAfter multiple attempts to reach MrFby phone, he agreed to return and repair the leak (the problem he had been paid to solve), but insisted that the work could not be carried out until the springBy June 2018, MrFhad not arrived or communicated with usOn June 11, we phoned to ask when the repair could be expectedWe were told that it would be carried out the following weekNobody arrivedOn June 27, I phoned to find out why notDuring this conversation MrFoffered to return the following week, but was openly hostile and denied that the problem was his responsibility

In case #***, the consumer reports that she purchased tickets for an
event that was later postponed and we did not issue her a refundPer our terms and conditions and as clearly stated on SeatGeek’s website, when an event is rescheduled, we are not able to provide a refundThis quote comes directly from our terms of use; “Refunds will not be issued for postponed events (unless they are ultimately cancelled).” Our full terms of use can be found here: ***As the tickets are still valid for the rescheduled date, the order still standsWe are a secondary ticket site and are not affiliated with the venueThe customer is referring to the venue’s policy for postponed eventsAs we do not issue the tickets ourselves, we cannot regenerate the barcodes for security purposesThe customer’s tickets are still valid and therefore we cannot provide a refundThis is standard policy across secondary ticketing platformsWe suggested to the customer that she sell her tickets as this is an easy way to recoup costs or even make some extra money back on the tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I expect a refund, I am not going to pay the credit card charge. They lie about reselling the tickets, we tried to do that and were unable to do so I would like this posted on Revdex.com, so that other people will hopefully read the "many negative" experiences that have been posted, so they don't make the same mistake we have made by purchasing from Seatgeek. They should be put out of business! I will do my part to make sure that happens
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***