Mr. Fix It

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The problem that lies is that the tickets didn't show exact seat numbers until the purchase went throughIn fact if you now try to purchase the tickets through their website they have recently made changes that specifically distinguish the club sections by their own separate numbersWhere as, in my case section was represented as all the way up to and including the club sectionSounds to me by the change to their website and the way you purchase tickets currentlySeems quite ironic that now after my complaint the sections are more distinctMy complaint has not been resolved because they lacked the effort to give me a response for the tickets I had bought in a timely manner and would like some sort of compensation for the inconvenience and advertisementIt should be a companies responsibility to compensate their unsatisfied customer especially after they have clearly made changes to their website.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Notes: In case ***, the customer reports that they were sold tickets with an obstructed/limited view without being warned of this before the order was processed.They also claim that SeatGeek has offered no resolution for this situationI want to begin by clearing any questions up about
the seats that were purchasedSeatGeek absolutely warned this customer (using a message that appeared on the order page and the listing notes) that their seats would be limited/obstructed view ahead of the purchase completionThis message was prominently displayed on the checkout page and in all of the listing notes, as we have no intention of misleading customers into purchasing tickets that don't fit their needs. I have attached the file proving these notes were displayed, which will remove any doubt about whether this information was disclosed to the customerThis comes directly from our recording system, which logs the clicks and navigation during the checkout phase for customers who are purchasing tickets on SeatGeekUnfortunately, it appears they did not notice those notes or read them, but we did our best to display this information to them before they agreed to the terms and conditions.Furthermore, since SeatGeek acted as a search engine for this transaction and is not a direct party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. TicketNetwork is the vendor who was paid for these tickets, and their terms were agreed to by the customer. And since we are not paid any amount of money as part of the transaction, we have none of the consumer's money to refund/return to them. Finally, we have suggested that this customer re-sell their tickets on any site of their choosing, as this would help them recoup the costAt this point we must consider this case resolved, as we: A) did our part to disclose any pertinent details about the nature of this listing prior to checkout, and B) have communicated with this customer several times to offer alternate ideas for resolution, which they have refusedWe strongly suggest the customer re-sell these seats if they are not interested in using them

In this case, the customer states they were sold tickets to an event where the date changed, which inconvenienced the customerThe date for events is subject to change at any time at the discretion of the venue or performerWe regret that this instance caused the customer any trouble, but it is
the responsibility of the ticket buyer on any secondary ticket site to keep track of dates for their event, as they are ALWAYS subject to changeWe try our very best to reflect all changes immediately and update the site accordingly, and understand that the customer has spoken with their vendor to express their discontent with the choice of the performer to alter the performance scheduleHowever, we are a search engine, not the company who charged the customer or provided the ticketsWe crawl the web for ticket listings and pull the latest confirmed data to reflect schedules for concerts on our siteWe can only post what's been publicly confirmed by the performer or team at any given time, and in all likelihood the event in question had not been officially re-scheduled when the customer was purchasing tickets. We will not be able to provide a refund, as we aren't the company who's charged the customer, and the tickets sold are/were valid for entry for the new dateThere is no issue with the tickets themselves, and any rescheduling was decided completely separately from SeatGeekFor the preceding reasons, our part in this matter should be considered resolved

We are unable to find the order associated with this customer's complaint, or any prior correspondence from the customerIf the customer is referring to a chargeback or a dispute for a fraudulent charge, this must be handled directly via the bankWe (as SeatGeek) are unable to manually refund
purchases unless and event is canceled, etcIf this customer believes a charge was fraudulent in nature, we recommend he follow up with the bank and make this knownIt is absolutely not our intention to obtain funds from customers for unauthorized transactions, but any investigation must occur with the bank directlyOur Trust and Safety team will handle the dispute appropriately and provide the necessary documentationI have passed along the last four digits of this customer's card number and the customer's last name in hopes that we will be able to match this complaint with an order in the system, and possibly expedite the investigationIf this customer would like to reply with their prior contact details so we can link them with the details we have in our system/records, that would help us in our efforts to determine what's happened here

We are so sorry that the customer had this negative experienceThe reason the customer did not originally receive the tickets was because they had a typo in the e-mail they provided when they first placed the order on July *** The customer first reached out on August ***, the day before the
concert to request a refund because they had not received the tickets and because they learned that tickets were currently available from the venue for a lower amountThe representative then provided the tickets, explaining that they had provided an incorrect e-mail address. To clarify, the customer had the tickets they ordered in hand before the eventThe representative also informed them of our policy that all sales are final in accordance with our terms of use (***), which the customer accepted before placing the orderWe do state on our site that prices are subject to demand on the secondary market and may be different from the price on the primary marketUnfortunately, because this order was fulfilled in accordance with our terms of use, we are unable to issue a refund for this order

In case *** the customer states they ordered tickets to a game that was rescheduled from the time originally specified, and they subsequently missed the gameThey were unable to attend as a result of the rescheduling, but feel that SeatGeek should have personally notified them of the time
change that took place for this event, and are requesting a refund as they weren't able to make it to the game.SeatGeek is unable to refund this order due to the event time being changed, and our no cancelation/no refund policy across the board, which customers must agree to at checkoutThese tickets were purchased directly from our Marketplace, so the SeatGeek terms were available at the time of purchase and were agreed toSpecifically, we state that once a purchase is completed, we cannot process refunds or exchanges on said purchase for myriad reasonsFurthermore, tickets are often generated and printed before the official date and time has been announced or finalized by the venue and teamEvent dates and times are ALWAYS subject to change, so we try to make this clear in our terms as wellSince SeatGeek is a reselling platform, we cannot be held liable for changes made by teams or venues, as changes are commonplace in the sporting event world.Because we list tens of thousands of events and provide listings from so many sellers and 3rd party vendors, we are unable to update our customers with specific event information such as a date change directlyA customer purchasing on SeatGeek acknowledges that they are responsible for keeping track of changes to the event they plan on attendingInability to attend the event is (unfortunately) not grounds for a cancelation, and in cases where customers cannot attend the newly scheduled event, we suggest they re-sell their tickets.Because this game has already taken place and we provided the tickets on time and as promised, and the "all sales final" terms were agreed to, we must consider the case resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not been able to get a response from anyone about your policy regarding how long a seller has to confirm or deny an order? On a same day event how long does a seller have to confirm or deny an order? Is it minutes, an hour, hours? Can the seller wait until the event is about to begin? At what point does that seller face consequences for not confirming or denying an order? Or does the seller ever face consequences? Has this seller that was associated with our order ever done this before? This specific seller took over an hour to confirm or deny the orderDuring that hour was the seller still offering the tickets on other third party websites and waiting for a higher price as the demand for tickets increased as the event came closer to starting? Does anyone ever look into these issues and if so how do they do it? Everyone keeps telling me this is very rare but when it happens does anyone look into it? Is there a policy that provides guidelines for sellers to ensure they don't do this all the timeI keep getting told that sellers are vetted so this doesn't happen but I have spoke to several people now and nobody can give me any specific answers about this problemWhat happens if a seller repeatedly does this are they suspended are they warned are they given a time out? Can anyone answer any of these questions? Please be specific and not just provide a for***ed template answer let's get to the root of this issue and provide some serious facts and policies regarding these questionsAnd if there are no policies or guidelines for sellers when it comes to these issues than just say that and stop dancing around the problemAgain I will reiterate give specific answers, facts and policies regarding what a seller can and can't do and what timeframe they have to do itWe can go back and forth with this problem as long as you want but I would rather come to a fair resolution and make sure this issue doesn't happen in the future to anyone else and leave them stranded on the day of an event close to its start time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It has been clearly demonstrated in all the documentation provided over the course of our responses to this complaint that SeatGeek is in no way at fault here*** bought tickets in Row which were clearly displayed on our map as actually being the *** row in the section since the stadium list rows beginning with A through JThere was no technical issue that occurred here with the zoom in/out toggle on our map as she repeatedly claims.This matter was actually discussed with their financial institution as they filed a chargeback which ultimately, was dropped due to the very same documentation we've provided in response to this complaint. With that said and again in no way assuming any fault whatsoever, we have refunded this order in full so both parties can move on

We appreciate this being brought to our attentionThis is an extremely uncommon occurrence, but because *** is based in Canada, this particular charge caused a foreign transaction fee from the bankWe have reached out to the customer to refund this fee in full, as we would have absolutely
disclosed this if we were aware that the bank would charge this feeSeatGeek places a significant focus on making sure that all fees are disclosed ahead of time, so we are happy to help this get this resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Hi ***, On Friday afternoon, we received a call regarding the order that had been
placed and I feel that we can resolve this issue directly with the companyAs such, I would like for this compliant (#***) to be closed out. Thanks,
*** *** *** *** ***
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by SeatGeek regarding complaint ID ***.I have not received any contact from the company or any resolution of my complaint.Sincerely,*** ***

In case #***, the consumer reports that she purchased tickets to an NFL game, only to find out at the gate that they were not valid at the gate I believe this case should be marked as resolved The consumer's complaint includes a desired settlement for a credit card chargeback to
be accepted and we granted the request.If you have any questions about this case, please don't hesitate to ask

Re: Nissan PathfinderPer our conversation today, let this serve as official notice that we at AAMCO, upon arrival of your vehicle, will inspect it, locate the problem, inform you of the problem, and will provide you with a rental car to use while we are fixing your vehicle.We are confident that
we will be able to resolve the problem with your vehicleAt that time, I would ask that you retract your negative reviews on Google and any other social media outlet and release us of all liabilityIf we fail to resolve your transmission issue per the original repair order, we will provide a full refundIn exchange for the refund, AAMCO would also ask that you retract all negative social media reviews and post the positive resolution or give AAMCO permission in writing to have the review retracted from social media sites.This offer will expire in business days unless otherwise discussedIf the transmission in the Nissan Pathfinder is having problems, we at AAMCO want to correct the problem sooner rather than later to avoid costly repairs and further damage to your vehicle.Perry *B***Owner/Operator

We appreciate this being brought to our attentionThis is an extremely uncommon occurrence, but because FanXchange is based in Canada, this particular charge caused a foreign transaction fee from the bankWe have reached out to the customer to refund this fee in fullWe would have absolutely
disclosed this if we were aware that the bank would charge this feeSeatGeek places a significant focus on making sure that all fees are disclosed ahead of time, so we are happy to help this get this resolved

In case #***, the customer reports that their tickets did not get them into the event and that the resolution offered was not satisfactory.Firstly, we do absolutely everything we can to ensure tickets provided on our website are validBoth the Trust & Safety team and the Broker Relations
team are constantly working hard to ensure that only legitimate sellers are allowed to post tickets on SeatGeekEvery single instance of invalid tickets is carefully investigated with problematic sellers instantly removed from the site. Per company policy and the SeatGeek guarantee, if we come across invalid tickets, we can either purchase replacement tickets so that the customer can get into the event, or provide them with a refund of more than they paid for the ticketsNormally, replacements can easily be transferred into the customer’s SeatGeek account and they can use mobile entry to get into the event. The other option offered to the customer is a refund of 120%. We have already processed 100% ($200.00) of her 120% refund as of January ***. She should see that reflected on her bank statement as early as today However, in order to receive the additional $40.00, we need to send that money to a *** account as we can only refund 100% internally. We are waiting to hear from this customer about her *** details so we can give her more money back for her troubles.For the above reasons, we consider this complaint to be resolved to the best of our abilities at this time

We appreciate Anna bringing this to our attentionAs Anna mentioned, these tickets were purchased through a separate site (Good Seat Tickets) that does not seem to be authorized to advertise our listingsWe have been in contact with the customer and we are still investigating this matterIn the
case of this order, we operated as an aggregator and this order was placed with our vendor-partner TicketCityWe cannot speak to how these tickets were listed by the other site the customer purchased them through, but we were able to confirm that there was no mapping issue on our site and that these tickets were listed correctlySince this issue does involve another company, as the customer mentioned, they might want to lodge a complaint with them***

We sincerely regret that *** was not able to access this refundIt was originally issued when he first brought to our attention that the show had been cancelled and his tickets were not valid in early AugustWe issued a 120% refund to him and the full cost of the tickets back to his cardThe
refund to his card showed as settled on our end but *** reported that he was unable to locate it with his bankBefore he reached out here, we contacted our payment processor to investigate any issue and they found that the refund was successfully processed and sent the confirmation receiptWe are unsure why this refund has not shown on ***'s account but we just assisted the customer and have issued a full refund by check which should be delivered in about 10-business days from when it was first processed

Hello, thanks so much for reaching out about this and making us awareWe're truly sorry that you experienced so much difficulty when trying to access those Yankees ticketsIdeally, all mobile tickets would have the ability to be transferred directly through SeatGeek, but as more MLB teams move to
third-party mobile transfer apps, we've seen an increase in these kinds of issuesWe still want to ensure that fans have access to tickets, so we do our best to work around this policyHowever, when our buyers run into trouble with the third-party app itself, our SeatGeek support team unfortunately doesn't have much insight regarding what the issue is and therefore are often unable to fix it.With that being said, we do trust that you were offered a full refund for this order as a result of you not receiving those ticketsWe see that you did make a substantial attempt to locate the tickets, and despite the sellers attempt to retransfer, it doesn't appear as though that was successfulAs a result, we've gone ahead and refunded the order in full.You should see the remaining 50% returned to your form of payment within the next 1-business daysIf for any reason that is not the case, please let us know so we can further look into this for youWe, again, apologize for the amount of trouble this order causedPlease let us know if you have any further questions.Thank you,Kayla at SeatGeek

The tickets were ordered without my permission and I can't afford them

I believe this case should be marked as resolvedThe consumer's complaint indicates that they were mistaken about SeatGeek's role in the order issues.SeatGeek is a ticket search engine that provides a variety of vendors from whom consumers can purchase ticketsThe unavailable tickets that were the
root of the consumer's problems in this case were not provided by SeatGeekSeatGeek was merely the search engine which led him to the seller from whom he attempted to purchase tickets(There's more information on the services SeatGeek provides on our publicly-available FAQ page.)The vendor in question here is *** ***, who provided the communication referenced by the customer in regard to the order being "cancelled." The order was rejected or unable to be confirmed by *** ***The consumers complaint seems to be with the length of time it took to receive a response, which is completely outside of SeatGeek's controlThe vendor through which the order is placed is responsible for the amount of time it takes to confirm or reject an orderSeatGeek did not have any active role in this customer's dissatisfactionThus, I think it's reasonable to request that this case be considered resolved as far as SeatGeek's role in the matter is concerned