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Mr. Fix It Reviews (165)

We regret that [redacted] is experiencing this issue and that the manager call was made at a time that was inconvenient. However, the representative was correct in informing [redacted] that all sales are final in accordance with our terms of use. [redacted]he customer agreed to the terms...

of use when they placed the order. Additionally, this information can be found on our FAQ page. [redacted] Because this order was fulfilled in accordance with our terms of use, we are unable to provide a refund. However, we do offer a marketplace that makes it very easy for customers to sell tickets they can no longer use. This option was explained to the customer during the initial call. We regret the inconvenience that this may cause, but hope that we were better able to explain our policies.

We certainly empathize with the ordeal [redacted] went through on the July [redacted] which is certainly not what we won't someone to go through when utilizing the SeatGeek marketplace to purchase tickets. With that said, we do feel that this complaint is lodged towards the wrong party. In regards to [redacted]'s...

order, SeatGeek acted as a tickets search engine which connected him with the ticket vendor FanXchange who was the merchant of record and whose terms and conditions he agreed to at the point of purchase. I assume the customer service representative he spoke with was a FanXchange rep as we don't have any record of him speaking with one of our reps directly regarding his order. Given that SeatGeek was not the merchant of record, we are unable to offer anything in the form of compensation. However, for future reference, if a customer does have an order where SeatGeek is the merchant of record and that order is confirmed but the seller does not fulfill it, SeatGeek will purchase replacement tickets at 200% the cost of an order at no additional cost to the customer in order to ensure they are able to attend the event. If [redacted] believes something did occur with his order that was in contrast to FanXchange's terms and conditions and he feels is not being provided with adequate support from their frontline reps, we encourage him to reach back out to them directly to speak with a manager as the onus falls on them to remedy any issues impacting a customer's order. I've provided a link to their terms and conditions as well as their contact information for reference. 
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We sincerely regret any confusion or trouble caused by this order for [redacted]. I have carefully reviewed all correspondence made regarding this order. We were able to provide the tickets immediately after [redacted] called requesting the tickets. [redacted] first reached out the night before she called, towards the end of our business hours requesting the tickets. When [redacted] requested a refund, we explained that all sales were final. At that time, we volunteered that these tickets could not be sold on our customer marketplace due to the format, but suggested other secondary ticket sites that they might want to look into. At no point did we guarantee that the tickets would be sold. Selling tickets is a great option to recoup the cost of purchase, but we are not able to guarantee that all tickets will be sold. When [redacted] placed the order, to the right of the green button that says "Pay," was the statement "I agree to the terms of use" which they had to agree to in order to place the order. This statement included a link to our terms of use, which specifies our policy that all sales are final [redacted]. This information is also available on our FAQ page [redacted]. As I stated before, we also informed [redacted] of this policy when she attempted to return the tickets. Additionally, we are always happy to answer any questions customers may have before or after placing the order. I am sorry to hear that the customer was not aware of this policy, but we make this information readily available, and [redacted] did agree to these terms when placing the order. As we have stated, we cannot provide compensation for this order per our terms of use, regardless of whether the tickets were used.

We have reviewed the response made by the consumer in reference to SeatGeek's response to ID# [redacted].Looking into the correspondence on our side, we had two employees (which includes one of our team leads) go above and beyond our usual protocol on June [redacted] and reach out to TicketCity about the customer's order. A representative from TicketCity responded acknowledging the issue and committing to resolve the issue with the consumer. We've included a screenshot of the conversation, which includes timestamps: [redacted] This is an issue that only the direct vendor, TicketCity, can resolve and one that they have indicated that they will resolve with the consumer. Again, SeatGeek is a search engine for tickets. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. SeatGeek's role in this issue should be considered resolved.

Upon further review, [redacted] did indeed run into a technical issue during the processing of his order which the representative he corresponded with, unfortunately, did fail to detect at that time. We reached out to [redacted] yesterday, Sunday the [redacted], in order to work out a resolution to this matter...

and are currently awaiting his response.

[redacted] did reach out to our customer experience team after placing this order stating he intended to purchase tickets for July [redacted] and he was told by the representative that his order was not valid for a refund which I will explain in detail as to why the rep came to that conclusion. When a...

user accesses our platform, in this case it appears [redacted] did so via a safari mobile web browser, our system utilizes a click tracker which records every interaction with the site once a ticket listing is selected. We have reviewed this information with our backend staff and they confirmed that [redacted] selected a listing for June [redacted] which then navigated him to the listing review page. This page displays the section and row of the tickets available as well as event date which is included at the top of the page. [redacted] then selected "Buy Now" on the listing page which then directed him to select a quantity of tickets for purchase; the event information is also displayed at the top of this page. He was next directed to insert his contact and payment information which the event information was present on both of these pages. Lastly, he was brought to the checkout page which allows the customer to review the event information before actually placing the order. Our site does not include a button labeled as "Cancel" button on this page but had he selected the "X" at the top in order to close the page our system would have registered that within it's click tracker but our system registers him as having selected "Buy Now" finalizing his order and the tickets were delivered almost immediately following. The rep [redacted] spoke with had this information available to him during their phone call, which again has been re-reviewed in response to this complaint, and that is why he deemed this order as not being valid for a refund as, per our terms of use, all sales are final. SeatGeek regularly refunds customers when they have a less than ideal experience purchasing tickets, especially if order information was not properly displayed, but in this instance, our system operated as it was meant to and nothing from a technical standpoint went awry here. During [redacted]' conversation, the rep recommended he list these tickets for sale if he truly couldn't use them which [redacted] acknowledged and proceeded to do 30 minutes later. He did close his listing on the [redacted], 2 days prior to the event so perhaps he ultimately opted to use the tickets after all. Hopefully this explanation is found to be sufficient but as always are happy to provide any further details or documentation that would be helpful.

In this case, the consumer reports that the tickets he received were mismapped at the time of purchase (March 2015). Unfortunately, this is correct, and in our correspondence with the customer, we sent over proof of this fact, which was mentioned in the complaint. SeatGeek...

sources tickets from a wide variety of sources, and in this particular case, the listing that was displayed on the site was displayed incorrectly on the maps that were available in March. The listing was displayed in the checkout page as CAT 2, a term commonly used by [redacted] and direct seller markets to indicate a general section of stadium seating for major events like the Women's World Cup Final. The listing was incorrectly displayed on the map in "Suite 2" instead of CAT 2, a significant difference in location. That being said, the listing itself was displayed and priced according to the way the tickets were listed on [redacted].com, where the purchase was processed. The confirmation email that was sent from [redacted] accurately disclosed this information, however it is completely understandable that the consumer would have been unaware what “CAT 2” meant, since even our mapping system was unable to parse that indication. The broker who listed these tickets through [redacted] priced the tickets according to their own valuation of those seats. SeatGeek does not have any part of the pricing of tickets that appear on the site. These tickets were listed correctly by [redacted] as CAT 2 and the pricing was determined prior to the tickets being mapped on SeatGeek.The consumer indicates that SeatGeek does not give tickets that are selected on the screen, but gives tickets that are deemed comparable. After reviewing our correspondence with the consumer, this is not the information that was provided, but we can see where the confusion occurred. All tickets sold on SeatGeek are listed by the company directly selling the tickets, and they are listed and priced according to the valuation determined by the company selling them. If a listing is inaccurate, the selling vendor is responsible for adequately compensating the consumer. Alternatively, if SeatGeek is at fault for mapping a listing inaccurately, we take the means necessary to resolve the situation. Because these tickets were not mapped correctly, we offered the consumer a 40% refund if they would like to keep the tickets that were purchased. After reviewing the complaint and the situation from start to finish, we have determined that customers request for a full refund is perfectly reasonable, considering the importance of the event and the general frustration caused to the customer. This has been a long, drawn out process that should have been resolved sooner. That being said, we have reached out to the customer to let them know that we will be issuing a refund for the remainder of the cost of the order, honoring their request in this complaint.

In case #[redacted], the consumer reports that he purchased tickets to the Sooners at Badgers on December [redacted] and his order was cancelled by the ticket provider, [redacted]. SeatGeek does not own or hold tickets sold through 3rd party sellers, and thus does not sell these tickets. SeatGeek is...

a search engine – like [redacted] or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things modify a consumer's order. SeatGeek does not own or hold tickets.  [redacted] provided a 120% refund to make up for the cancellation of the order on September [redacted], 2016. Per our guarantee, we state that SeatGeek/ vendor partners either provide you with comparable tickets or provide a refund. In this situation, the seller did not have comparable replacements so provided a 120% refund. The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]..

Revdex.com:
ALTHOUGH SEATGEEK'S RESPONSE IS TOTALLY UNJUSTIFIED, as they have even told me that they will not accept any misuse by anyone selling on their site, and they did nothing to assist me in my claim, I WAS able to miraculously get my money back from the site.  I do not know if it was through this complaint or through the investigation by my [redacted] card.  Nonetheless, they have finally released the return of my money.  I still believe that consumers should be aware and not use this site.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]   My complaint was taken care of    Thanks Sent from my iPhone

In case #[redacted], the consumer reports that he was charged for tickets to an event that he had previously believed he hadn't purchased. SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search...

engine – like [redacted], [redacted], or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted].  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a vendor error would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup. To make this even clearer for customers, we include verbiage in error messages that states, "We're sorry, the market is having trouble processing your order. Please check your email to verify your transaction was not completed." The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

Regarding Complaint ID: [redacted]; We are still unable to verify the claims made here as we have no correspondence associated with the phone number or e-mail attached to this order which is the same as the contact info provided with this complaint. In fact, the account is under someone else's name that doesn't share any similarities with [redacted]. Additionally, this account was never verified for security purposes by the account holder when they placed their initial and only other order back in 2015.Regardless of this, in good faith, we have provided a refund in the amount of $58 in order to resolve this matter. Refund receipt attached.For quality assurance purposes, we are happy to look into this further if we are provided with alternative contact information that may have been used to reach out to us as Sara claims.

We regret that the customer was dissatisfied with his interaction with SeatGeek. The customer reached out to explain that he had made an error in buying wheelchair accessible tickets. The representative assisting him explained that in accordance with our terms of use ([redacted],...

because we are a broker exchange, our inventory works differently from the primary market, and once orders are submitted, they are final. In this case, these tickets were in Row 35WC and clearly marked as "ADA/Wheelchair Accessible," on the listing, which was visible before the tickets were purchased. Because the tickets were properly represented by the seller, we were unable to cancel the order. Additionally, we explained to the customer that the tickets could be easily listed for sale on our SeatGeek Marketplace, which we have in place for customers who are no longer able to use their tickets or do not want them. Most tickets on the marketplace sell. The customer was not satisfied with this option, so we have since been able to come to a resolution with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Seatgeek responded with exactly what I am complaining about. As written in the last response there was a minute difference in time during this transaction and this company failed to help me and in my opinion refused to help me with no care in the world. The customer service I received was horrible. The call center apparently is not in the U.S. and the call center could care less about me. In response to the seller option and recouping my money that is wrong . I was forced to resell the tickets at almost half the price losing around 300 dollars. My complaint , to make it clear, is seatgeek initially refused to assist me in canceling my order when it was placed. The time is clearing presented by seatgeek themselves. I called immediately to cancel the order and I feel if there was an understanding customer service representative on the other line they would have understood my mistake and canceled the order. This business is a bully and I will not give up until the 320 dollars or so they owe me is returned along with an apology. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

According to our finance department, [redacted]'s payout check for sale #[redacted] was issued on the [redacted] of May. Given that this complaint was reopened weeks ago, I'd imagine he has received it by now but we're more than happy to look into this further if this is not the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As SeatGeek stated, they accept no responsibility for my issue. Although I understand that SeatGeek is not directly to blame, because I purchased the tickets through their website, and they would have been the ones to deliver my tickets had the tickets been authentic, they would be remiss to not accept partial responsibility or, as a measure of goodwill, try to rectify the situation. updateTo Whom it May Concern,[redacted]In reference to complaint #[redacted], I have disputed said charges on my credit card and was refunded the full amount through the credit card company. Does this require any action on my part as far as settlement of the complaint goes? Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have resolved this matter with [redacted] since this complaint was opened. As soon as she reported having not received her shipment of tickets, we opened an investigation with the seller of her tickets as well as with [redacted] as their shipment tracker displays that the tickets were in transit. It...

appears her package was lost in transit. Given how quickly the event was approaching, we offered to either purchase her replacement tickets out of our pocket or refund her at 120% the total cost of the order; [redacted] opted for the latter option and her refund was processed on Saturday the [redacted]. The initial 100% refund will be reflected on her statement within 1-3 business days of processing and it will take upwards of 18 business days for the check for the additional 20% refund to arrive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  P.SI still feel that as the service provider or host site you should work better at assuring you customers you will only deal with top notch outsourced companies. It is to my understanding there is a history of this type of activity on the app with your company. Simply holding standards as to who you do business with will extend a far further to welcome customers and have them extend a worthy review. I assure your app benefits from any business conducted on your  behalf. There fore a poor experience does not reflect on your third party but on the service you provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A full refund is requested . The vehicle has been provided 4 times to be corrected in 2 1/2 months period and the issue has not been resolved. The last time vehicle was shown on 07/27 it was passed off as "Not an issue with work done by AAMCO, go fix the issue at [redacted] or some place. No need to take it to as Nissan is very expensive for this specific issue and codes that have been shown".  Nissan on 07/28 has mentioned that the transmission issue still exists for the check engine light problem.Regards,[redacted]

While we completely sympathize with [redacted] predicament, the resolution provided over the course of many phone calls with our customer experience team aligns with the terms and conditions she agreed to at the point of purchase. SeatGeek acted solely as the marketplace for this event, allowing [redacted] to...

choose among dozens of sellers that had listed tickets for this event. As we are not the stock supplier of tickets, we are unable to offer exchanges or cancellations on an order once they are placed. SeatGeek goes out of it's way to correct any valid issue presented by a customer. Unfortunately, this is not the case as the tickets delivered were the tickets selected for purchase; this is simply a matter of the order info not being thoroughly reviewed at checkout before finalizing the order. We attempted many times to provide [redacted] with an alternative here and we truly wish [redacted] would have heeded our advice and re-list these tickets for sale as a means to recoup her cost. Once they were delivered on 5/**, she would have had 9 days to do so which is plenty of time to recoup the cost for a popular event such as the Eastern Conference Finals. I trust the explanation above suffices as a means to consider this issue resolved. SeatGeek's Terms of Use[redacted]

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Address: 25 Main St, Jay, Maine, United States, 04239-1623

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