Mr. Fix It

I can certainly understand where *** concerns stem from but they are ultimately unfoundedThe following was notated on the listing by the seller and was displayed on ticket listing before checkout and on the checkout page, "Tickets listed in diff sections but are consecutive next to each
other" which is exactly the case with her ticketsWrigley field has a number of sections that are next to each other with no aisle separating them so of her tickets are in one and the other ticket is in another but they still fall consecutively next to each otherI have confirmed this directly with Wrigley Field as well who reaffirmed that this is the case with her ticketsI'd recommend she reach out to Wrigley if she is in need of any additional confirmation regarding this matterAdditionally, I have provided a map of her seat location for reference. Since these tickets were listed and notated properly by the seller and the tickets directly reflect those notes, per our terms and conditions, we are unable to cancel this order as all sales are final.I trust that this explanation suffices as a means to consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolvedTheir message indicates that they will look into changing their current practices and that they
will give me a refund for my trouble
Sincerely,
*** ***

In case #***, the customer reports that their tickets did not get them into the event and that the resolution offered was not satisfactory.Firstly, we do absolutely everything we can to ensure tickets provided on our website are validBoth the Trust & Safety team and the Broker Relations
team are constantly working hard to ensure that only legitimate sellers are allowed to post tickets on SeatGeekEvery single instance of invalid tickets is carefully investigated with problematic sellers instantly removed from the site. Per company policy and the SeatGeek guarantee, if we come across invalid tickets, we can either purchase replacement tickets so that the customer can get into the event, or provide them with a refund of more than they paid for the ticketsNormally, replacements can easily be transferred into the customer’s SeatGeek account and they can use mobile entry to get into the eventHowever, the customer did not contact our team until the following day, leaving us with no option to replace his tickets (free of charge) so he could still attend the event.The other option offered to the customer is a refund of 120%We extended the offer of a refund in full (plus the additional 20%) to the customer on December ***We are happy to still try and provide the 120% refund but we never received response from the customerFrom our records, the last time the customer reached out was on December ***We are only able to refund 100% back on the card and any additional refunds are issued via *** or checkWithout the customers *** details or mailing address, we are not able to refund the customer their extra 20%We have now refunded the 100% to the card, so this is considered as resolved as it can be on our end.While we understand the frustration that invalid tickets can cause, we are bound by clear policies for reimbursement amounts and have offered what we can at this timeThe terms and conditions that the customer agreed to at checkout outlined these policies and made them clear

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The responses given from the company are generic, and are not unique to each situationThe information given is different every time I speak to their customer serviceThey have even offered advice on when and how to sell the tickets, now they claim it's illegalHow is possible to buy from a third party if the tickets aren't available? Clearly SeatGeek cares about nothing but money, customer service is not something they spend that money on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We regret that *** missed this game and that the time on the tickets caused confusionDue to the nature of the secondary market, because all tickets are already issued and printed well in advance, times are always subject to changeWe always advise that customers check the team site before
attending the gameAdditionally, the customer placed the order for this event the night before the game, so the time was established for 12:pm when they bought the ticketsThis time was stated on the confirmation e-mail that they received upon purchase and was in their SeatGeek account when they printed the ticketsUnfortunately, due to the nature of the secondary market, all sales are final and tickets cannot be exchanged because orders are fulfilled by different brokersBecause this order was delivered in accordance with our terms of use, we were unable to issue a refund or process an exchangeI have included our terms of use here for reference***

We regret to hear that *** is unhappy with his purchase and feels that the tickets were not properly advertised as ADA accessibleThere were several notes on this listingOne was that the tickets were "Mobile," the other was that the seats were padded, and the third was ADAWe always recommend
that customers contact us if they are unfamiliar with a note as these are used to specify details of their ticketsAdditionally, our site does specify the row 8WC on the venue mapOn SeatGeek's site customers select tickets for games by first clicking on the section and row of the map that they choosePlease see the included screenshot which is from our map for that game, and the Section and Row purchased by the customerEven if the venue designates that Section as W, it is the corresponding section to what the customer purchasedThere is only one Section We are very sorry to hear that the customer felt that a customer service representative was rudeThat is not acceptable and we will review the correspondenceBecause all sales are final due to the nature of the secondary market, we do use notes and the map to specify the tickets customers will receiveOften wheelchair accessible seating can be used by anyoneIf the customer is not comfortable with this, we recommend that they list these tickets for sale on the Yankees marketplaceListing tickets for sale is the best method for recouping the cost of purchase

This consumer reports that she purchased tickets and then decided she no longer wanted to proceed with the order due to a standard circumstance we refer to as "delayed release"Her order is confirmed, and thus she has been charged, but the tickets have yet to be delivered due to a release imposed
by the venue. The consumer agreed to our terms and conditions upon checkout stating that “There are no refunds, exchanges, or cancellations on any ticket request once it is submitted to usWhen you place your ticket request, you have committed to the seller that you are buying the ticketsPlease order tickets only after you are certain you want them.” This is quoted from our terms of use page here: ***This is reiterated in our FAQ page here: ***In regards to the tickets not being available yet, this is due to very strict policies imposed by the venueThey do not distribute tickets to us until closer to the event and unfortunately, that is out of our handsWe have no way to alter the release time that we are bound by. As stated before, many venues enforce a delayed release policy for events, so once they receive the tickets they deliver themThis is extremely common in secondary ticketing.If the customer has any further questions, we have invited her to follow up and the team has kept in touch to the best of our abilities. All of this information, is publicly available on our FAQ webpage at ***

We appreciate this being brought to our attentionThis is an extremely uncommon occurrence, but because FanXchange is based in Canada, this particular charge caused a foreign transaction fee from the bankWe have reached out to the customer to refund this fee in full, as we would have absolutely
disclosed this if we were aware that the bank would charge this feeSeatGeek places a significant focus on making sure that all fees are disclosed ahead of time, so we are happy to help this get this resolvedThe customer was refunded for the foreign transaction fee in the amount of $on October ***, 2016. Thank you,SeatGeek

In case #[redacted], the consumer reports that she purchased tickets to a St. Louis Blues hockey game that were invalid at the gate.   SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine...

– like [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, UberSeat.  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller.   Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a meal from [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup.   The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved.   If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

We regret to hear that the customer had a negative experience and is having trouble accessing the site. We encourage them to follow up with the representative that was helping them. We can easily help them reset their password if that is the trouble they are experiencing or for any other issue they may have. Additionally, they always have the option to list these tickets on a different site instead if they prefer. However, we can definitely help them sell their tickets on our site and answer any other questions they may have about their account by reaching out to [redacted] or giving us a call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This continues to be an issue, we tried to resell and could not get back on the site.....I'm very unhappy about this and will never do business with this organization again.  I have told and will continue to tell everyone I know and meet what a terrible 1st time and only time experience I have had with this company, if I can call it that.....never again. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We fully sympathize with this customer and have been in contact with them since the inception of this payout issue. I am copying the latest reply sent in a chain of emails with this customer to give the latest update on the situation. We've since been working with this customer steadily to resolve...

this issue. At this time Venmo has stated that they are having issues receiving the money, so our finance team is handling it in an alternate manner. We've promised this customer a payout in some fashion, and want to do our best to get the money to him. We have guaranteed a payout for the customer. Here is the correspondence our team member Michael last sent: "Thank you for sending that screenshot to us. This is an entirely unexpected situation which should not happen. We are currently awaiting a reply from the Venmo support team to verify and hopefully clear this as expediently as possible. I see that you had updated your payout information and indeed you should have without a doubt received this payment, which makes this all the more frustrating I'm certain. I've been assured by our finance team that this payout was sent, hence the need for further contact with Venmo. I thank you profoundly for you patience as we solve this."

At the time of this complaint, SeatGeek had not received any emails in regard to this issue to the [redacted] email address that is used for all incoming complaints. The phone number the consumer called was the SeatGeek Press Line, which is not intended for customer inquiries, which is why...

there was no response to the voicemails. SeatGeek is a ticket aggregator that displays tickets from major ticket selling websites. The consumer correctly identifies that all three purchases were made through Crowd Seats. After corresponding with Crowd Seats and investigating each order, we have confirmed that all three purchases were fully confirmed and verified, after which, the tickets selected were delivered well ahead of the event in question. The consumer who submitted this complaint confirmed that her daughter placed the orders in question, but contends that Crowd Seats did not deliver tickets for the first two orders that were placed. We have informed the consumer that in these situations, it is the purchasers responsibility to follow up with the vendor from whom they purchased tickets before placing another order. According to Crowd Seats, all three of these orders were confirmed and tickets were delivered each time an order was placed. We have provided this information to the consumer who submitted this complaint and confirmed with Crowd Seats that each order was filled as requested.

In this case, we've already offered the customer a refund in the form of a "buyback", wherein we buy the tickets back from them and pay them via an alternate method since we weren't the merchant of record. This was a listing error, and we have since rectified it. Therefore, we must consider this...

case resolved on SeatGeek's end.

We certainly empathize with [redacted]' sentiment. However As was stated in our initial reply to this complaint and agreed to at the point of sale, when an order is placed, per our terms and conditions, all sales are final. Additionally, by the time [redacted] reached out to us which was at 5:55pm on 3/**/17, his order had already been confirmed(5:54pm 3/**/17) and fulfilled(5:55pm 3/**/17) by the seller which he was notified of via e-mail of each update to his order. Lastly, [redacted] did take advantage of our seller function to list these tickets for sale as a means to recoup his cost.We hope that the additional details provided will suffice as a means to consider this issue resolved.

While we completely understand [redacted]'s sentiment in wanting their tickets ASAP, there is nothing SeatGeek specifically can do to expedite the delivery of their tickets for this football game in November. The reason these tickets are not available is because it has increasingly become a sporting...

industry standard to enforce delayed releases on e-tickets where teams and/or venues will not release tickets to the public until much closer to the game in order to heighten security and validity of tickets, which is the case here. For a few seasons now, the 49ers (Levi Stadium) have enforced a 72 hour delayed release where e-tickets aren't made available until 3 days prior to a game. Now this may change as the season gets closer where tickets are released by an earlier date but this delay is what is currently being enforced by the team. Once the tickets are released, [redacted] would then have the opportunity to sell their tickets which is an ample window in order to recoup their cost if needed.Now, whether it be [redacted] etc, every secondary and even primary ticket markets are beholden to these policies.  [redacted] specifically mentioned in one of their correspondence with our customer experience team, that they never have this issue when ordering from StubHub. Stubhub, however, are also not releasing e-tickets until much closer to this game which can be verified via one of their listings for this game. Below is a link to their listing page for reference.
[redacted]As SeatGeek in no way said or guaranteed these tickets would be available by now, per SeatGeek's buyers guarantee and terms of use, we guarantee these will arrive in time for the event and all sales are final so we are unable to cancel or refund on this order. [redacted] will simply have to be patient and await the delivery of their tickets once they are released by the 49ers. Again, we completely understand [redacted]'s request to have their tickets delivered by now and if we could make it so tickets were ready for delivery upon purchase we would, but as SeatGeek is the secondary ticket market we are beholden to team/venue based policies regarding the delivery of tickets.I trust this explanation suffices as a means to consider this matter resolved.SeatGeek CX

As you can see my card was charged then refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausei 
 
I bought the tickets through seat geek they should do due diligence to help the customers fulfill their request  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In case #[redacted], the consumer reports that he purchased tickets and never received the $20 for his promotional code entered pre-purchase. Normally our promotional codes are issued as rebates, issued via PayPal or check. We experienced a technical issue preventing his submission from successfully...

processing and consequently, delaying his payment. As a result, we issued the customer a refund directly back on the customer's card for the amount of $20 on October [redacted], 2016. The customer should now have received this payment, thereby resolving this issue.  Thank you,SeatGeek

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the note they are referring to as I have stated on numerous occasions to you and to them states that the stage/performance is blocked. Again there is no stage/performance, this is a baseball game not a concert. The note should have said obstructed view. If it had said obstructed view I would not have purchased them
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]