Mr. Fix It

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I believe the business only responded to this complaint because I notified the BBC. Prior to Revdex.com...

involvement there was very poor communication,  and no resolution for weeks. Within 24 hours of Revdex.com involvement the resolution was met. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i realize that your site has other ticket brokers selling tickets through your website and I can understand that you would blame fan exchange for this mistake but I did not speak to anyone at fan exchange. I spoke with 3 different representatives from seat geek not fan exchange. And furthermore the first representative I spoke with assured me that our tickets had been confirmed and would be arriving within 15 minutes when the seat geek site updated the recent sales. At no time did I speak with anyone from fan exchange. I am not surprised that there is no record of my calls because as soon as I hung up with the last representatives I spoke with the emails and other records of my purchase had also dissappeared as well. There seemed to be no record of my sale once my call was concluded and I had complained. I don't understand how you can allow other companies to sell tickets on your website and then claim no responsibility when theses companies provide terrible service. Your response seems very convenient that you can sit back and reap all the benefits from people selling and buying tickets but yet accept no responsibility when there is an issue. Again I will reiterate I purchased tickets from Seat geek website not fan exchange website and therefore you should bear some responsibility for allowing someone to use your site and not provide a service correctly. If there is no consequences to fan exchange or any other company that sells tickets through seat geek then how can you possibly have any integrity? I stand by my original complaint and my response and would appreciate further consideration and compensation 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company states 100% money guaranteed but didn't list the specific requirements for the money back guaranteed on the website.  This was my first time purchasing tickets on this website, and the process was very confusing to me.  I did received the tickets after I contacted customer service but I received them in a format that it is impossible to try to resell them since I can no longer make the event due to a family emergency.  I have tried to upload them back on [redacted] and was told that my tickets can't be uploaded due to the format and to try other sites.  I have tried other sites, and because I didn't received the tickets in advance, I miss the cut-off date to try to resell them on other sites.  This whole process was not what I expected, and I am an extremely unsatisfied customer.  I think SeatGeek didn't upheld to want they portray on the website and to the wrong information they sent to me through email.  Therefore due to sending me outdated information and not stipulating what the money back guarantee agreement, I should be entitle to a full refund base on good business practices. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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span.s1 {font-kerning: none} While we completely understand [redacted]'s frustration, ample evidence was provided to her on May [redacted] demonstrating that the tickets purchased were those that she selected and exactly what were delivered to her by the seller.    Our map clearly demonstrates that Row 1 is not the front row. I've provided a screen shot of the Busch Stadium's map, which is what was provided to [redacted] during her purchase which also demonstrates that Row A is the front row and Row 1 is technically the 12th row. I understand that she feels this is a misrepresentation but this is how the venue chooses to label their seating and not something SeatGeek has any control over.    I'd have to infer that the issue here stemmed from [redacted] neglecting to fully zoom in on the map to verify the placement of her tickets prior to her purchase. In one e-mail she stated "These do not come up when zooming via a trackpad on Apple Macbook." which is the the laptop of choice for every SeatGeek employee so if she had issues zooming in it is an issue with her device and not the fault of our platform. Additionally, we offer zoom buttons in the top right corner on every map as every customer isn't utilizing trackpads.   Per the terms of use she agreed to at the point of sale, all sales are final which is especially the case when tickets have been delivered  in order to best mitigate the duplicate selling of tickets on the secondary market.    I'd also like to address what I assume was hyperbole but it was in quotations so I felt clarification was needed. In the complaint she states, "To bad, so sad, sell them" was told to her, which is in no way indicative of what any representative said to her and both reps she corresponded with were nothing but cordial and informative. I've provided examples of those correspondences for reference.    SeatGeek actively seeks to assist customers where there a legitimate issue impacting an order, however, in regards to this order, our platform operated exactly as it should have. I'm confident that my statements above and the evidence provide will demonstrate this and suffice as a means to consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 My wife and I were both looking for tickets at the same time. She on StubHub (reputable company) and myself on Seatgeek.  I saw the tickets on Seatgeek's site and they were (misrepresented) what I was looking for.  As soon as I purchased them, she saw on Stubhub, the labeling of rows, sections, etc.  I utilized my trackpad and fingers to zoom in on the depiction of the section to prove my wife wrong about what I had purchased to no avail. I am not the first person to claim this fraud against Seatgeek and prior to me complaining about the zoom function not working as Seatgeek stated, we were communicating amicable back and forth.  The second I stated that, the communication stopped.  Probably had to head down to IT to fix it....I am absolutely blown away by the numerous complaints, through the Revdex.com profile this company has yet they still have a top rating.  I'm also surprised (not) that in 10 years of owning my own small business, I have NEVER been contacted to join the Revdex.com until this complaint went through  I didn't submit a claim to be put onto a "sales list".  A little too coincidental.  I guess if I were a shady business like Seatgeek, I wouldn't mind paying yearly dues so that nothing would be done about complaints, and my rating would always be awesome.  I will take this to the Attorney General for the state of NY and will also continue to speak to my legal council to go forward in a class action suit with the others who have been defrauded.  The people I have spoken to are excited to join in  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In case # [redacted], the consumer reports that he purchased tickets to Cleveland Browns at Baltimore Ravens but did not receive them from the seller, [redacted].  SeatGeek does not own or hold tickets sold through 3rd party sellers, and thus does not sell these tickets. SeatGeek is a search...

engine – like [redacted] or [redacted] – for tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, [redacted]. The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like refund back onto a customer’s card or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund for undelivered tickets to an event, the customer needs to dispute and request a refund from [redacted] unexpectedly went through a liquidation crisis recently. This was a highly disappointing and unexpected development. We were told by [redacted]’s seller, that this customer would not be affected by the crisis which is why no notification email was sent. We have suggested that the customer contact their card company to find out whether they may be entitled to reverse the associated charges.  As a courtesy, we also offered to purchase replacement tickets for the customer. As mentioned above, as we are not the company to charge the customer’s card, we are not able to refund the card directly. We have also offered to provide courtesy compensation.  The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted]

Whenever we are alerted of an invalid ticket sale by a ticket broker or individual user re-listing tickets, we conduct an investigation into the claim and allow the seller time to explain what possibly could have occurred that lead to the invalidation of the tickets. We also provided [redacted] with a...

survey on 6/**, requesting any information provided to her by the venue when she attempted to use the tickets, which she responded to on 6/**. We reached out to [redacted] today, Sunday the [redacted], informing her that we have concluded the investigation which found that she was indeed provided invalid tickets and that we have issued her a 120% refund. Per our seller terms of use, we penalize sellers who provide invalid tickets by making them provide the buyer with an additional 20% refund as a deterrent to such activity. As we have provided [redacted] with  120% refund we trust this suffices as a means to consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How can I contact the seller? To get a refund 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  While I understand there is nothing I can do at this point, and I will use the tickets  hoping for the best, I do not agree with Seat Geek that the tickets were clearly listed as handicapped/wheelchair accessible.  The wording "mobile padded seats ADA" listed merely on the sellers notes was unclear and I explained in my initial complaint why.  Other ticket sites manage to clearly label the tickets so the customer understands what he or she is getting. Instead I paid nearly 500$ for something I believed was different than what I was getting.   Because of the unwillingness to find a solution or accept any part of the responsibility in this, I will not be using Seat Geek again. I will also strongly advise friends and family to avoid them.  I have heard other complaints about this company since, and I'm sure I won't be the last to make the mistake I've made in regards to handicapped section seating.  I implore seat geek to do a better job of labeling tickets clearly in the future to avoid dealing with these issues.
Sincerely,
[redacted]

In case #[redacted], the consumer reports that he purchased tickets to the Tori Kelly show in NYC. SeatGeek does not own or hold tickets, and thus does not sell tickets, and thus it is not possible to purchase tickets from SeatGeek. SeatGeek is a search engine – like [redacted], [redacted], or [redacted] – for...

tickets.  We crawl the web for ticket listings and present them all in one place. When a user (like the consumer in this case) finds a ticket he or she likes, they click a button on SeatGeek, and place their order directly with the seller -- in this case, TicketNetwork.  The consumer agrees to the seller's individual terms and conditions, pays the purchase amount directly to the seller and the order is fulfilled exclusively by the seller. Since SeatGeek is not a party in the transaction, we don't have the ability to do things like cancel or modify a consumer's order. SeatGeek does not own or hold tickets.  To request a refund or exchange from SeatGeek for a rejected pending order to an event would be like requesting a refundfrom [redacted] (the popular local search engine & restaurant review website) for finding a hair in your soup. The consumer's complaint is the responsibility of the seller, and not SeatGeek.  On these grounds, I believe that this case – or at least SeatGeek's role in it – should be considered resolved. If you have any questions, please feel free to ask.  All of this information about SeatGeek (and more) is publicly available on our FAQ webpage at [redacted].

Re: ID # [redacted] - [redacted]Dear [redacted]Per my conversation with you today, please let this serve as my official record.I spoke to Mr. Iyer's attorney, Joseph P. Nigro on or before August 27, 2015 and then today I spoke with attorney Nigro's assistant, Chrissy. I informed Mr. Nigro that I am willing to accept all demands from Mr. Iyer.We at AAMCO will work diligently to satisfy Mr. Iyer to his satisfaction or we will provide him with a full refund.This complaint is complete at this time.Sincerely,Perry [redacted] Owner/Operator

SeatGeek resolved the issue with the tickets for the St. Louis Cardinals at Chicago Cubs and refunded the customer in full in the amount of $198 on September [redacted] 2016. The ticket provider failed to upload these tickets in a timely manner so we went ahead and refunded the customer. This is...

incredibly rare and we investigate any sellers that fail to provide the promised product. As soon as we realized their mistake, we issued the refund in full. In regards to the tickets purchased for Phish at Wrigley Field the tickets were all together. Wrigley Field is an older stadium, and their seating is a little unusual. Wrigley Field does not determine their sections by the presence of aisles, rather they split sections down middle of a given row. These seats are all consecutive right in the middle of Row 1, though they're technically in separate sections.Attached you can find our conversation with Aaron, a representative for the Cubs, confirming that the tickets were together. Per our terms and conditions, we have an "all sales are final" policy. As we provided product as requested, we are not able to issue a refund on this occasion.Thank you,SeatGeek

The customer in this case states that our notes warning the potential purchaser of the obstructed view were unsatisfactory because they were not specific to baseball/didn't mention home plate specifically. In this case the seller chose to add the generic messaging regarding "blocked view" to their listing notes. This is meant to indicate obstructed view of some kind and was displayed properly. If the customer had questions regarding the generic nature of the "blocked view" warning, they were welcome to contact us for clarity on what this meant. Regardless of whether the notes specifically mention a sporting event or a different type of event in their wording, we (and the seller who listed the tickets) did make every effort to warn the buyer of the general obstruction with messaging of some kind before the customer paid and agreed to our terms.We've let this customer know that they can sell their tickets on any site. If the customer chooses to list them on another site, they can select "obstructed view" from a list of specifics during the process and this will warn a potential buyer of the obstructed view. This is something most reselling sites offer across the board.Furthermore, our "view from seat" feature is not meant to be specific to the exact numbered seat the customer is buying. We add this feature to many venues to show the customer a general view that can be expected, should seats be purchased in this area. To display the seat view in a way that is this specific would not be possible.We would not have a way to photograph and display a view from each and every seat in every venue, as there are millions of seats that exist in thousands of venues across the world.Again, we highly recommend the customer list their tickets for resale on any site that allows them to select "obstructed or limited view" during the selling process. This is our continued advice at this time, and in our opinion the matter is absolutely resolved on SeatGeek's end.

Upon further review, [redacted]'s e-mail expressing his concerns went completely unanswered by our customer experience team which is not reflective of our standards and regardless of the situation, he rightfully deserved a response. For that reason alone and in good faith, we have issued a refund in the full amount of $184. A receipt of the refund is attached.

The customer states that we have yet to refund her. This is untrue. We have absolutely refunded this customer 120% of her order cost. 100% of this customer's order cost was refunded to the card used to make the purchase on 1/**/2017. We processed a check for this customer the same day, and it has since been mailed out. We are attaching proof of this from our internal system for review. This case should be considered closed as we have resolved it on our end in full.

Revdex.com:SeatGeek contacted me and we reached a resolution on this matter to my satisfaction.  Since I only submitted my complaint one day ago I cannot be sure if their offer was a direct result of being contacted by Revdex.com, but perhaps it was my threat to...

make a complaint to Revdex.com that prompted them to make an offer.In any event, I appreciate any efforts on my behalf
Complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I expect to receive a full refund for this transaction and have not seen it yet. Attached are two screen shots, one from my bank statement showing on 12/**/16, $58.00 was charged from SeatGeek. The other attachement shows my email confirmation showing my order number and additional details regarding the event.The day of event, I spoke with a SeatGeek representative, who at the time, confirmed she was with Seatgeek. She acted clueless when I gave her my order number and told me I must be mistaken with Ticketmaster. All while I'm looking at my email and bank statement that clearly said "SeatGeek." I have purchased tickets with SeatGeek before and never had an issue, so for SeatGeek to make it seem like I am not competent enough to know what phone number I'm calling or remember where I had bought my tickets from is offensive. My Mother passed away last week, so thank you for taking that oppurtunutiy away from her and I to see our first Bengals game together, whilst creating more stress and robbing me of my money. I will be contacting my bank if your company finds it difficult to be honest.Regards,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Arnold reported his tickets as invalid on 4/**/17 which triggered an investigation into his claim. That investigation began the following business day on April [redacted]. The investigation concludedon 4/**/2017 at which point we requested information for his refund which was provided to us on 4/**/17 and...

his refund issued. I've attached a copy of his refund receipt for reference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]