My Alarm Center

Revdex.com of Metropolitan Washington DC                                       ...⇄ November 24, 2014
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA  19103
Re:         Monitoring Agreement for [redacted]
dated as of October 9, 2012
Customer #[redacted] ID #[redacted]
               
Dear [redacted],
Thank you for your recent correspondence, dated as of November 12, 2014, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
On Saturday, August 23rd, the after-hours answering service received a call from [redacted] in response to the “Test Not Received” notification he received from the Monitoring Station.  Our Service Department left a message for [redacted] to discuss the situation, but unfortunately, we did not hear back.  On September 8th, [redacted] left a message with the local office wondering why his credit card was drafted, when the account was cancelled in August.  Our Customer Care department reached out to [redacted] to inform him that the account was still open as we did not have a cancellation letter on file. Our Customer Care representative kindly informed [redacted] that as a security company, we would need a written request to cancel the account for security purposes. 
When we received [redacted]’s written cancellation request on October 28th, it referenced that [redacted] had recently received a price increase.  In reviewing the account, it appears that we did increase [redacted]’s monthly rate - this was an inadvertent data entry mistake.  As a valued customer of ours, our Customer Care department left a message for [redacted] to try and address [redacted]’s concerns and resolve the situation at hand.  Unfortunately, we did not receive a return call.
Notwithstanding, our primary focus is to ensure our customers are happy and protected.  In light of the situation, please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled.  Please let me know if I can be of any further assistance to you in this matter.
Sincerely,
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com of Metropolitan Washington...

DC                                       ...⇄         January 25, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Alarm System Agreement for [redacted]
dated as of April 6, 2009 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence that we received on January 21, 2016, regarding the above-referenced Agreement.  However, it looks like the situation was already resolved prior to receiving your letter.
 
As per the Agreement, the initial term is for a period of three years and shall automatically, without action by either party, renew under the same terms and conditions for successive one year periods, unless either party gives to the other at least sixty (60) days written notice via certified mail, return receipt prior to expiration date, of intention to terminate this Agreement upon any expiration date.  [redacted]’s Agreement was currently in effect until April 9, 2016.
 
In reviewing the notes of the account, it appears that [redacted] contacted our office on December 4, 2015 requesting a service call.  Upon evaluation of the alarm system, our technician determined that the alarm panel would need to be replaced.  Our office provided [redacted] with a quote for the installation; however, [redacted] stated that he would rather cancel the account. This is the first request that we received to cancel the account.  Our representative kindly advised [redacted] to send in a written cancellation request, as we are unable to accept verbal requests for security purposes. We received [redacted]’s cancellation request on January 19, 2016 and the account was submitted for cancellation.    
 
I would like to apologize for any frustrations that [redacted] may have experienced.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
  
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄         July 26, 2017 and Eastern Pennsylvania [redacted]
[redacted]
[redacted]         Re:       Alarm Services Agreement for [redacted] dated as of March 21, 2011 (the “Agreement”) Customer [redacted]
        Dear Ms. [redacted]   Thank you for your recent correspondence that we received on July 20, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Mr. and Mrs. [redacted] may have experienced.   We reached out to all customers with 2G service, as we wanted to be sure that their home was monitored, safe and secure through the transition away from 2G services.  We were unaware of the [redacted]’ desire to cancel.  It is my understanding that one of our Urgent Care Team members have reached out to process their cancellation request.   We are saddened to lose their business as they have been a valued customer of ours. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closed. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should Mr. and Mrs. [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.  Sincerely,   [redacted]
[redacted]

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ November 1, 2017 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re:         Monitoring Agreement for [redacted] dated as of May 24, 2011 (the “Agreement”) Customer #[redacted] ID # [redacted]  Dear [redacted],   Thank you for your recent correspondence that we received on October 26, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.    We have called [redacted] to discuss her concerns, but have been unable to speak with her.  We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. We genuinely apologize for the issues that [redacted] has been having with her system.  When [redacted] contacted our office about the issue that was occurring, our representative offered to walk through powering down the system over the phone, but [redacted] requested a technician to remove the system. As [redacted] is not a current customer, it was explained that there would be a fee for the service call.  Nonetheless, we will assist in sending out a technician free of charge.  Please ask [redacted] to contact us at [redacted] to schedule the appointment.   In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.    Sincerely,  My Alarm Center

Good Afternoon, Our office followed up on this today and were advised by [redacted] that [redacted] (their new provider) is going to send them a check for the amount due.  Our representative kindly advised that she will follow up with [redacted] on 9/28/17 if payment has not been received to discuss the final amount due to our office.

Revdex.com of Metropolitan Washington...

DC                                       ...⇄         January 25, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Alarm System Agreement for [redacted] and [redacted]
dated as of September 26, 2007 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of January 19, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. and [redacted] may have experienced.
 
As per the Agreement, the initial term is for a period of one year and shall automatically renew for successive one (1) year terms.  The Agreement may be cancelled by notifying the Company with written notice, at least 30 days prior to the end of the then current term.  On June 5, 2014, [redacted] informed our representative that she had signed with another company and would like the service terminated. Our representative advised [redacted] of the cancellation process and advised that a written cancellation letter is required.  On September 30, 2015, [redacted] stated that the recent invoice was inadvertently paid.  [redacted] indicated that a cancellation letter was faxed to our office on June 8, 2014 and requested a refund of the payment.  Upon review of our records, our files did not reflect that we received this cancellation letter.  For security purposes, we cannot take verbal cancellation requests and thus, our representative kindly requested [redacted] to resend the letter.  If the letter was received on June 8th, the Agreement would have been in effect until September 26, 2014.  Unfortunately, we did not receive this until January 13, 2016.
 
Prior to receiving your letter, our Supervisor spoke with [redacted] to review the situation at hand and offered to refund the payments we received from October 2014 – September 2015. As per your correspondence, [redacted] is requesting to extend the refund back to June 2014.  As requested, a refund of $441.10 is being processed.
 
Again, we apologize for the frustration that this misunderstanding may have caused.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and the refund request has been submitted to our A/P department.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should **. and [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

My local monitoring service was transferred to My Alarm Center; I had been with the service over 10 years. I am widowed and in my mid 70's. I remarried (a widow) and noticed that my late wife was still on the M.A.C. billing and called in June 2014. to change the name so my new wife could handle the alarm system. I had forgotten details but my wife refreshed my memory: I was told then that the ONLY way I could change name is if I signed up for 36 months. I told him/her that we were downsizing and would not need their system in about 12 months. I was told it would be no problem. After a little more than a year I called to cancel and was told I had to pay the rest of the contract even though they provide nothing. Their service is mainly getting contracts. There was no need for 36 months but I accepted since I needed to change name Now I am having trouble disconnecting even though I sent a certified letter and have called. I and my neighbors are getting auto calls even though we have moved. Their customer service is poor or non-existent.

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                                                 December 7, 2017 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103                Re:       Monitoring Agreement for [redacted]                         dated as of September 28, 2011 (the “Agreement”)                         Customer [redacted]-[redacted] ID#[redacted] Dear. [redacted] Thank you for your recent correspondence that we received on December 7, 2017 regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that [redacted] may have experienced.  In reviewing the account, it looks like the situation was resolved prior to receiving your correspondence. We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. In anticipation of the 2G sunset, we made numerous attempts to contact [redacted] and schedule her necessary system upgrade. Unfortunately, it seems [redacted] ultimately switched to another provider without contacting us to cancel her service. Our representative recently spoke with [redacted] to address her billing concerns. Although [redacted]’s Agreement is currently in effect through 9/28/2018, we have agreed to waive the past due balance and cancel the account without penalty. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities. Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.  Sincerely, MY ALARM CENTER Tell u

Revdex.com of Metropolitan Washington DC                                       ...⇄         January 25, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Alarm System Agreement for [redacted]
dated as of April 6, 2009 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence that we received on January 21, 2016, regarding the above-referenced Agreement.  However, it looks like the situation was already resolved prior to receiving your letter.
 
As per the Agreement, the initial term is for a period of three years and shall automatically, without action by either party, renew under the same terms and conditions for successive one year periods, unless either party gives to the other at least sixty (60) days written notice via certified mail, return receipt prior to expiration date, of intention to terminate this Agreement upon any expiration date.  [redacted]’s Agreement was currently in effect until April 9, 2016.
 
In reviewing the notes of the account, it appears that [redacted] contacted our office on December 4, 2015 requesting a service call.  Upon evaluation of the alarm system, our technician determined that the alarm panel would need to be replaced.  Our office provided [redacted] with a quote for the installation; however, [redacted] stated that he would rather cancel the account. This is the first request that we received to cancel the account.  Our representative kindly advised [redacted] to send in a written cancellation request, as we are unable to accept verbal requests for security purposes. We received [redacted]’s cancellation request on January 19, 2016 and the account was submitted for cancellation.    
 
I would like to apologize for any frustrations that [redacted] may have experienced.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
  
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄ October 1, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
  
Re:          Residential Agreement for [redacted]
dated as of April 13, 2010 (the “Agreement”)
Customer #[redacted] ID # [redacted]
Dear [redacted],
 
Thank you for your recent correspondence, dated as of September 26, 2015, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
In reviewing the notes of the account, [redacted] contacted our office on August 12, 2015, as the keypad was showing an error message.  Our representative kindly informed [redacted] that the system is sending in weekly test signals.  However, it was further explained that 2G cellular units are being phased out and replaced by more efficient technologies and that [redacted]’s cellular unit would need to be replaced soon.  Our representative advised that a cellular upgrade is typically $250.00, but due to the situation we would be happy to perform the upgrade for $99.00.  [redacted] stated that he would discuss this with [redacted] and call back at a later time.
 
On August 17th, [redacted] called in declining the offer and requested to close the account.  [redacted]’s Agreement is currently in effect until April 13, 2016.  Our representative informed [redacted] that a written cancellation request would be needed, but that upon receipt of the letter and September monitoring payment, we would process the termination as requested with nothing further due.  We received the cancellation letter on August 17th, but did not receive the September payment.
 
Upon receipt of your correspondence, our Customer Solutions representative spoke with [redacted] to apologize for their frustrations. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should the [redacted]s be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Thank you for your recent correspondence that we received on June 7, 2017, regarding the above-referenced Agreement.  In reviewing our records, on December 30, 2016, a technician replaced the cellular unit, as third party cellular carriers were phasing out support of 2G...

technology.  At this time, the technician found that one of the keypads needed to replaced. On January 23, 2017, our representative was discussing replacement costs for the keypad; however, [redacted] felt that the part replacement should be covered by warranty.  Unfortunately, shortly thereafter we received a cancellation request and the cancellation was processed accordingly. On May 23, 2017, [redacted] called to request the installer codes to add light modules to the system. We do not provide installer codes as they are proprietary.  Regrettably, we were unable to remotely make any adjustments to the system as the Alarm.com radio was deactivated when the service was cancelled.  It’s our understanding that [redacted] feels the interactive features could still be accessible with the installer codes; however, this is not the case due to the deactivation of the alarm system. Please let me know if I can be of any further assistance in this matter. Sincerely,  Elizabeth M. B[redacted] VP of Compliance and Dealer Relations

Revdex.com of Metropolitan Washington DC                                                                                                                    August 26, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
 
Re:          Residential Agreement for [redacted] & [redacted]
dated as of September 14, 2012
Customer #[redacted] ID # [redacted]
 
 
Dear [redacted],
 
Thank you for your recent correspondence that we received on August 20, 2015, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. and [redacted] may have experienced.
 
Upon review of the Agreement that was signed on September 14, 2012, it states that the initial term is for a period of thirty-six (“36”) months.  On June 18, 2012, we were informed that the Seiler’s were experiencing an issue with their system and it was determined that a new panel and keypad would be required.  At that time, our representative kindly offered to upgrade their system free of charge, with a new three (3) year agreement.  This offer was accepted.
 
In March, 2015, [redacted] contacted us requesting to cancel, as they would be moving out of state.  Our representative kindly reviewed the 2012 above-referenced offer and that a contract buyout fee of $152.00 for the remaining term, in addition to a written cancellation request, would be required to cancel.  Nonetheless, I am willing to waive this fee and cancel the account as requested.
 
Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should the Seiler’s be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

justify;"> 
Revdex.com of Metropolitan Washington DC                                       ...⇄ May 5, 2016
and Eastern Pennsylvania
Ms. [redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
 
 
Re:         Residential Agreement for [redacted] and [redacted]
dated as of August 2, 2015 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for your recent correspondence, dated as of May 2, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Mr. and Mrs. [redacted] may have experienced.
 
It is my understanding that our Operations Manager spoke with Mrs. [redacted] to review her concerns.  Mrs. [redacted] has kindly given us the opportunity to correct the situation and a service appointment has been scheduled.  In addition, a two (2) month credit was placed on the account for the [redacted]’s frustrations.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that the [redacted]’s have allowed us the opportunity to rectify the situation. 
 
 
Please let me know if I can be of any further assistance in this matter.
 
 
Sincerely,
 
 

 
 
 
Elizabeth M. B[redacted]
VP of Legal and Dealer Relations

justify;"> 
Revdex.com of Metropolitan Washington DC                                       ...⇄ November 29, 2016
and Eastern Pennsylvania
Ms. [redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
 
 
Re:         Alarm Monitoring Agreement for [redacted]
dated as of October 19, 2015 (the “Agreement”)
Customer #[redacted] ID # [redacted])
 
 
 
Dear Ms. [redacted],
 
Thank you for your recent correspondence, dated as of November 28, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Ms. [redacted] may have experienced.
 
We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. Mr. [redacted]’s valuable feedback allows us to continue to provide the level of service our customers have come to expect. We sincerely regret the difficulties that were encountered in contacting our office to repair the alarm system and will be looking into any opportunities for improvement. It is my understanding that a service call is going to be scheduled to install the complimentary wifi module.   
 
In addition, a four (4) month credit ($173.00) was placed on the account, along with a $56.88 refund.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that Ms. [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.
 
 
SiSincerely,
 
 
 
Elizabeth M. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄         December 10, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Alarm Monitoring Agreement for Scott Reese
dated as of January 29, 2015 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of December 8, 2015, regarding the above-referenced Agreement.  However, it appears that this situation was resolved prior to receipt of your letter. 
 
First, please allow me to apologize for any inconveniences that [redacted] may have experienced. In reviewing the account, it is my understanding that the alarm is functioning properly.  It appears that when the alarm is being triggered, [redacted] is quickly disarming it, effectively cancelling the signal before it has the opportunity to communicate to the monitoring station.  As per the notes on the account, our representatives have offered to test the system and send out a technician, but these offers have been declined. 
 
Our Senior Manager informed me that she spoke with [redacted] last night to review the situation as well and explained our findings.  We greatly apologize for [redacted]’s frustrations.  The agreement executed for the monitoring of the security system exists for both [redacted]’s protection and ours. While we are certainly entitled to the full term of the agreement, as a courtesy we are willing to release [redacted] from the agreement.  It is never our desire to have dissatisfied customers. We have made every good faith effort to fulfill our obligation under the agreement, however; it is clear that we are not going to be able to come to a resolution.
 
Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ October 1, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
  
Re:          Residential Agreement for [redacted]
dated as of April 13, 2010 (the “Agreement”)
Customer #[redacted] ID # [redacted]
Dear [redacted],
 
Thank you for your recent correspondence, dated as of September 26, 2015, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
In reviewing the notes of the account, [redacted] contacted our office on August 12, 2015, as the keypad was showing an error message.  Our representative kindly informed [redacted] that the system is sending in weekly test signals.  However, it was further explained that 2G cellular units are being phased out and replaced by more efficient technologies and that [redacted]’s cellular unit would need to be replaced soon.  Our representative advised that a cellular upgrade is typically $250.00, but due to the situation we would be happy to perform the upgrade for $99.00.  [redacted] stated that he would discuss this with [redacted] and call back at a later time.
 
On August 17th, [redacted] called in declining the offer and requested to close the account.  [redacted]’s Agreement is currently in effect until April 13, 2016.  Our representative informed [redacted] that a written cancellation request would be needed, but that upon receipt of the letter and September monitoring payment, we would process the termination as requested with nothing further due.  We received the cancellation letter on August 17th, but did not receive the September payment.
 
Upon receipt of your correspondence, our Customer Solutions representative spoke with [redacted] to apologize for their frustrations. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should the [redacted]s be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄ March 4, 2015
and Eastern Pennsylvania
Mr. [redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
Re:         Monitoring Agreement between [redacted]
and [redacted], dated as of November 7, 2011
Customer # [redacted]
Dear Mr. [redacted],
Thank you for your recent correspondence, dated March 3, 2015, regarding the above-referenced account. First, please allow me to apologize for any inconveniences that Mr. [redacted] may have experienced.  After reviewing the Agreement and the notes of the account, it appears that Mr. [redacted] has moved locations and would like this account cancelled. 
Please let this letter serve as written confirmation that the above-referenced Agreement has been canceled, all contractual obligations have been fulfilled and no further payment is required.
However, should Mr. [redacted] desire to continue his alarm service in the future, he can contact us at ###-###-####.  Please let me know if I can be of any further assistance to you in this matter.
 
Sincerely,
Elizabeth M. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄                 June 16, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Residential Monitoring Agreement for [redacted]
dated as of March 7, 2013
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, that we received on June 8, 2015, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
Upon review of [redacted]’ account, it appears that the alarm system at [redacted]’ home was a hard wired system in need of an upgrade. When our technician arrived, he found that the home had recently been remodeled and that the wiring for the alarm system was very old and possibly damaged from the remodel, thus a new wireless system was installed. 
 
Unfortunately, [redacted] was quite disappointed with having a wireless system, so our technician returned on January 9, 2014 and installed hardwire devices as requested.  Our technician diligently spent four hours determining which wires were viable for use for the hardwire devices; however, a few wireless devices were still necessary as well. [redacted] expressed that she was concerned about the need for battery replacements in the wireless devices, so our representative kindly offered a free Maintenance Agreement for future replacements, but this offer was declined.  As per the account notes, the last time a technician was on site was January 9, 2014, at which point the system appeared to be functioning properly.  In March of 2014, [redacted]’ account was sent to our collection agency as we had not yet received a payment on the account.
 
Our main focus is our customer’s satisfaction and I am very sorry to hear that [redacted] was not happy with the system or our services.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations