My Alarm Center

July 3,
Revdex.com of Metropolitan
Washington DC
and Eastern
Pennsylvania
**
*** ***
JFK Boulevard, Suite
Philadelphia,
PA
Re: Monitoring
Agreement for *** ***
dated
as of October 31,
Customer
# ***; File # ***
Dear
***,
Thank you for your recent correspondence,
dated as of June 25, 2014, regarding the above-referenced Agreement. Please allow me to once more express our
apologies to *** for the inconvenience and difficulties she
experienced with her monitoring system.
As a show of good faith, we will honor **
***’s request for a full refund. A
refund for the remaining $has been submitted, and *** will see
the amount refunded directly to her bank account
Please let me know if I can be of any
further assistance to you in this matter
Sincerely,
*** ***
Legal Assistant

As I have already written twice and spoken to you phone representative(s), I have paid the entire amount of my bill for and 2016, the fact that you so fit to increase the annual fee without notice is not acceptable to me I have written to the Suffolk County Revdex.com and reported your policies and tacticsmany harassing phone calls , no reply to written reply, It is a shame that a reputable local company is in the hands of these thieves,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                                                 March 29, 2018 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103              Re:       Monitoring Agreement for [redacted] & [redacted]                         dated as of September 3, 2015 (the “Agreement”)                         Customer [redacted]-[redacted] ID#[redacted]     Dear. [redacted], Thank you for your recent correspondence that we received on March 26, 2018, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that **. and [redacted] may have experienced.  As per the Agreement, “the term of the Agreement shall begin once the System is installed and continue for a period of 36 months (the installation completion certificate will be signed and dated by Subscriber on the date of the installation).”  The date on the installation completion certificate is February 5, 2016. We have reviewed the situation with [redacted] and we will not be issuing a refund, but will be cancel the account as requested.  Although the Agreement is currently in effect until February 2019, we have agreed to cancel the account without penalty. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities. Should the [redacted]’s be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.  Sincerely, MY ALARM CENTER

Revdex.com:I spoke with Alan at My Alarm Center the afternoon of 2/6/2018, who stated that my account would be credited with $162.01. Additionally, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, along with the credit to my account, is satisfactory to me. 
Regards,
[redacted]

Re:         Monitoring Agreement for Tommy [redacted]dated as of January 29, 2016 (the “Agreement”)Customer #[redacted] ID # [redacted]   Dear Ms. [redacted], Thank you for your recent correspondence that we received on January 9, 2018,...

regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Mr. [redacted] may have experienced.   Upon receipt of your letter, our Operations Manager spoke with Mr. [redacted] to review his concerns.  He also reviewed the difference between photoelectric and ionization smokes and placement of each. It was explained that photoelectric smokes take a lot more accumulation of smoke to be tripped. Our technician visited the site on January 9th to evaluate and test the system.  In addition, a 3 month credit has been applied to the account for the misunderstanding and issues with the lock. It’s my understanding that the situation has been resolved.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that Mr. [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.    Sincerely,MY ALARM CENTER  Tell us why here...

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ February 7, 2018 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re:         Monitoring Agreement for **. and [redacted] dated as of February 3, 2017 (the “Agreement”) Customer #[redacted] ID # [redacted]   Dear [redacted],   Thank you for your recent correspondence that we received on February 1, 2018, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. and [redacted] may have experienced.    We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. We genuinely apologize for the frustrating experience that **. and [redacted] have had with their security system and the multiple calls and service visits needed to resolve the issue. Our representative recently spoke with [redacted] to address his concerns and it’s my understanding that the situation has been resolved.   In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that **. and [redacted] have allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.   Sincerely, Elizabeth *. B[redacted] VP of Compliance and Dealer Relations   Tell us why here...

Revdex.com of Metropolitan Washington...

DC                                       ...⇄     February 9, 2018 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103       Re:       Complaint from [redacted] ID # [redacted]   Dear [redacted],   Thank you for your recent correspondence that we received on February 7, 2018.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.   I understand that [redacted] has received some calls by our representatives, trying to reach a current customer of ours, Jasmine Evans.  In reviewing our call history, it appears that we left a message on 7/18/17 and spoke with [redacted] on 7/31/17 and again on 2/1/18.  As [redacted] had listed [redacted] as a point of contact on her account, when the contact number on file for [redacted] was no longer valid, our representatives attempted to get in touch with her by contacting those on her call list.   I am very sorry for the frustrations that [redacted] has encountered.  I verified that our files have been updated accordingly so that [redacted] will no longer be contacted.  Please let me know if I can be of any further assistance in this matter.   Sincerely,   Elizabeth ** B[redacted] VP of Compliance and Dealer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com of Metropolitan Washington DC                                       ...⇄                 June 30, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Monitoring Agreement for Franco Munoz
dated as of April 25, 2009
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence that we received on June 24, 2015, regarding the above-referenced Agreement.  It appears that this situation was already resolved prior to receipt of your notification.
 
Upon review of [redacted]’s account, [redacted] contacted our office on March 25, 2015 to inquire about cancelling the account and paying off the remainder of the agreement, as he was moving into a new home and was interested in possibly obtaining service from a new provider.  Our representative kindly offered to transfer the service to the new home and install a new basic system (1 panel, 1 keypad, 3 sensors, 1 motion, 1 key fob & a cellular unit) for a $99 activation fee, with 3 months free and a new 3 year agreement at the current rate.
 
On April 27th, [redacted] called back requesting to cancel as he wanted to increase the aforementioned offer to include 23 sensors for no additional charge, which we were unfortunately, unable to honor.  Our representative kindly informed [redacted] that we would process the cancellation upon receipt of a written cancellation request and payment of $261.14 for the remaining term of the agreement.  We received the cancellation on April 27th and [redacted] made the final buyout payment on June 16th, at which point the account was submitted for cancellation.  I apologize that [redacted] had received an additional invoice, as the statement was already in the process of being mailed by our printer when the final payment was made on June 16th.
 
Our main focus is our customer’s satisfaction and I am very sorry to hear that [redacted] was not happy with our services.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 June 30, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Monitoring Agreement for Franco Munoz
dated as of April 25, 2009
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence that we received on June 24, 2015, regarding the above-referenced Agreement.  It appears that this situation was already resolved prior to receipt of your notification.
 
Upon review of [redacted]’s account, [redacted] contacted our office on March 25, 2015 to inquire about cancelling the account and paying off the remainder of the agreement, as he was moving into a new home and was interested in possibly obtaining service from a new provider.  Our representative kindly offered to transfer the service to the new home and install a new basic system (1 panel, 1 keypad, 3 sensors, 1 motion, 1 key fob & a cellular unit) for a $99 activation fee, with 3 months free and a new 3 year agreement at the current rate.
 
On April 27th, [redacted] called back requesting to cancel as he wanted to increase the aforementioned offer to include 23 sensors for no additional charge, which we were unfortunately, unable to honor.  Our representative kindly informed [redacted] that we would process the cancellation upon receipt of a written cancellation request and payment of $261.14 for the remaining term of the agreement.  We received the cancellation on April 27th and [redacted] made the final buyout payment on June 16th, at which point the account was submitted for cancellation.  I apologize that [redacted] had received an additional invoice, as the statement was already in the process of being mailed by our printer when the final payment was made on June 16th.
 
Our main focus is our customer’s satisfaction and I am very sorry to hear that [redacted] was not happy with our services.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄ February 26, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
Re:         Residential Agreement for [redacted]
dated as of January 23, 2013 (the “Agreement”)
Customer #[redacted]-[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of February 25, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
It is my understanding that our Operations Manager spoke with [redacted] yesterday to thoroughly review his concerns.  [redacted] has kindly given us the opportunity to correct the situation and a service appointment has been scheduled.  In addition, a credit of $147.89 was placed on the account for [redacted]’ frustrations.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ June 9, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:         Residential Agreement for [redacted]
dated as of May 18, 2016 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of May 31, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
It is my understanding that our Operations Manager spoke with [redacted] last week to thoroughly review her concerns.  [redacted] kindly gave us the opportunity to correct the situation - the panel and front door contact were replaced last week.  In addition, a two (2) month credit was placed on the account for [redacted]’s frustrations.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄         January 25, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Alarm System Agreement for [redacted] and [redacted]
dated as of September 26, 2007 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of January 19, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. and [redacted] may have experienced.
 
As per the Agreement, the initial term is for a period of one year and shall automatically renew for successive one (1) year terms.  The Agreement may be cancelled by notifying the Company with written notice, at least 30 days prior to the end of the then current term.  On June 5, 2014, [redacted] informed our representative that she had signed with another company and would like the service terminated. Our representative advised [redacted] of the cancellation process and advised that a written cancellation letter is required.  On September 30, 2015, [redacted] stated that the recent invoice was inadvertently paid.  [redacted] indicated that a cancellation letter was faxed to our office on June 8, 2014 and requested a refund of the payment.  Upon review of our records, our files did not reflect that we received this cancellation letter.  For security purposes, we cannot take verbal cancellation requests and thus, our representative kindly requested [redacted] to resend the letter.  If the letter was received on June 8th, the Agreement would have been in effect until September 26, 2014.  Unfortunately, we did not receive this until January 13, 2016.
 
Prior to receiving your letter, our Supervisor spoke with [redacted] to review the situation at hand and offered to refund the payments we received from October 2014 – September 2015. As per your correspondence, [redacted] is requesting to extend the refund back to June 2014.  As requested, a refund of $441.10 is being processed.
 
Again, we apologize for the frustration that this misunderstanding may have caused.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and the refund request has been submitted to our A/P department.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should **. and [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 May 13, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
Re:         Residential Agreement for William Patterson & Sharon Quinn
dated as of March 28, 2016 (the “Agreement”)
Customer #[redacted] [redacted]
 
Dear [redacted],
 
Thank you for your correspondence, which we received on May 6, 2016, in regards to the above-referenced Agreement.  We would like the opportunity to speak with [redacted] and [redacted] directly to discuss the situation at hand.  Our representatives have tried to reach out, but have only been able to leave messages.  Kindly request that [redacted] or [redacted] call Jeanne-Marie G[redacted] (our Sr. Manager of Customer Solutions) at ###-###-####.  Ms. G[redacted] has thoroughly reviewed the account and is expecting their call.
 
Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

[redacted]...

**                                       ...⇄      [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
[redacted]       [redacted]
[redacted]
        [redacted]
  Thank you for your recent correspondence that we received earlier today regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.   I understand that [redacted] feels a contract was not signed, but in reviewing the account, there is an Agreement that was signed and initialed on May 3, 2016 with an initial term of thirty-six (36) months.  I have attached a copy of the contract for convenience.  Our Operations Manager spoke with [redacted] and offered to credit the account and lower the monthly rate, but it’s our understanding that the [redacted] will be relocating and not interested in transferring the services.   As a courtesy, we will cancel the account as requested with penalty.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closed. Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.        Sincerely,   Elizabeth M[redacted]
[redacted]

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 July 6, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:         Alarm Services Agreement for [redacted]
dated as of November 3, 2014 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of July 5, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service. [redacted]’s valuable feedback allows us to continue to provide the level of service our customers have come to expect. We sincerely regret the difficulties that [redacted] encountered. Upon receipt of your letter, our Customer Solutions representative spoke with [redacted] in detail about the current situation.  [redacted] is moving into a temporary location while his new home is being built, but would like to continue with services once completed.  Thus, we have offered a one (1) year account suspension, in six (6) month increments ([redacted] needs to contact us after six months to notify us if the additional 6 months is needed).
 
In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 June 19, 2017 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103   Re:         Monitoring Agreement for [redacted] dated as of June 11, 2015 (the “Agreement”) Customer #[redacted] ID # [redacted]   Dear [redacted],   Thank you for your recent correspondence that we received on June 12, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.    We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. It’s our goal to resolve any issues to our customer’s satisfaction with a high priority.  In reviewing [redacted]’s Agreement, it is currently in effect until June, 11, 2020.  However, our customer solutions team has spoken with [redacted] and due to her current situation, we have offered to shorten the term of the Agreement from five (5) years to three (3) years.  In addition, a two (2) month credit has been placed on the account as a courtesy.    In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.   Elizabeth ** B[redacted] VP of Compliance and Dealer Relations   Tell us why here...

Revdex.com of Metropolitan Washington...

DC                                       ...⇄         November 21, 2016 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103   Re:          Alarm Monitoring Agreement for [redacted] dated as of August 2, 2014 (the “Agreement”) Customer #[redacted] ID # [redacted]   Dear [redacted],   Thank you for your recent correspondence that we received on November 16, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.   As per the contract, this “Agreement shall continue for a period of sixty (60) months.”  [redacted]’s agreement is currently in effect until August 2, 2019.  In reviewing the notes of the account, the last time we spoke with [redacted] was in June, in regards to a service issue.  It may have been the local office that [redacted] called as we do not have any notes on the account about a cancellation request.    According to your correspondence, [redacted] is looking to cancel the account due to some hardships that she is currently going through. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.   Sincerely,     Elizabeth *. B[redacted] VP of Legal and Dealer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]