My Alarm Center

Revdex.com of Metropolitan Washington DC June 9, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of May 18, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of May 31, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced It is my understanding that our Operations Manager spoke with [redacted] last week to thoroughly review her concerns [redacted] kindly gave us the opportunity to correct the situation - the panel and front door contact were replaced last week In addition, a two (2) month credit was placed on the account for [redacted] ***’s frustrations In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC April 17, and Eastern Pennsylvania ** [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of November 21, Customer # [redacted] ; File # [redacted] Dear ** [redacted] , Thank you for your recent correspondence, dated as of April 8, 2014, regarding the above-referenced Monitoring Agreement First, I would like to express my apologies for any inconveniences that ** [redacted] may have experienced In reviewing the account, it appears that ** [redacted] was having some service issues with her system in November of While on-site, our technician determined that an upgrade would be needed At this point, we offered to perform the upgrade free of charge, in return for a new year agreement As stated in the Agreement, “This Agreement shall continue for a period of months This Agreement shall automatically, without action by either party, renew under the same terms and conditions for successive periods equal to months unless either party gives to the other at least sixty (60) days written notice via certified mail, return receipt prior to the expiration date, of intention to terminate this Agreement upon any expiration date.” This Agreement is in effect until November 21, When a customer transfers locations, they are still responsible for the contract terms unless the new residents desire to take over these obligations Our representatives have reached out to the new residents regarding the continuation of alarm monitoring service at the new location Unfortunately, we have yet to confirm that they will be assuming this obligation Nonetheless, as a courtesy to ** [redacted] , as she was one of our valued customers for many years, we are refunding her final payment of $ The payment will be sent directly to ** [redacted] via check Please let me know if I can be of any further assistance to you in this matter Sincerely, [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC September 11, and Eastern Pennsylvania MsAlyssa Raiche JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] ** dated as of December 18, Customer # [redacted] ; File # [redacted] Dear [redacted] , Thank you for your recent correspondence, dated as of September 3, 2014, regarding the above-referenced Monitoring Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced However, in reviewing the account, it appears that this situation has already been resolved, since the complaint was generated In reviewing your correspondence it seems that **and [redacted] believed that there was a month trial period, which allowed for cancellation without penalty Unfortunately, I believe that there may have been some miscommunication, as this is not something that we would typically offer However, the Agreement does allow for a day Right of Rescission, stating: “You, the Buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.” I do apologize for any confusion or misunderstanding regarding the terms of the Agreement When [redacted] contacted our office to cancel the agreement, our representative kindly explained to [redacted] that each section of the Agreement had been initialed, including the Initial Term and Right of Rescission However, as a show of good faith, even though we our representative honored [redacted] ’ request to cancel the account, effective immediately with no further payments required Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed and all payment obligations have been fulfilled We feel as though the issue has been resolved Should [redacted] feel differently, please let me know and I would be more than happy to research this situation further Please let me know if I can be of any further assistance to you in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC January 7, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of May 4, Customer # [redacted] ID # [redacted] Dear [redacted] , Thank you for your recent correspondence, dated as of January 2, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced In reviewing the account, [redacted] contacted our office on July 15, requesting to suspend the account as she is selling her home and has disconnected the landline, but is interested in transferring the service to her new condominium if there is not currently an alarm system Our representative kindly placed a month credit (August – October) on the account and [redacted] stated she would reach out to us once she is in her new home [redacted] kindly sent us a follow email that day as well stating that she would follow up with us in the following months to provide us with an update on how she would like to proceed On November 24, 2014, [redacted] contacted our office inquiring about a recent invoice as she advised the account was cancelled Our representative reviewed with [redacted] that the account had been suspended for the last months, but we would proceed with cancelling the account with a written cancellation requestAs per [redacted] ***’s agreement, it states that “if client moves, they may cancel without penalty – day written notice required” We received [redacted] ***’s cancellation letter on November 24, 2014, the account was cancelled in December and no further payment is due Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled Please let me know if I can be of any further assistance to you in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC October 29, and Eastern Pennsylvania [redacted] Re: Residential Agreement for [redacted] dated as of December 1, (the “Agreement”) [redacted] Dear [redacted] Thank you for your recent correspondence, dated as of October 22, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced Upon receipt of your letter, our Customer Solutions Representative contacted [redacted] to discuss the situationOur representative reviewed the signal history on the account and found that most of the response times were within seconds; however, there were a few noted instances in which the response time was much longer than average [redacted] agreed to our offer to have a technician come to her home on October 30th to evaluate the systemThe technician is going to trigger the alarm and conduct multiple live tests to gauge the response times from the monitoring station Depending on the outcome of the tests, we have agreed to offer a credit to [redacted] ’s account if she wishes to remain a customer of ours or we will proceed with cancelling the account, without penalty We are hopeful that we are able to redeem ourselves and that [redacted] will remain a valued customer of oursIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities [redacted] ’s feedback allows us the opportunity to improve upon our processes Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC April 28, and Eastern Pennsylvania Mr [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of January 15, Customer # [redacted] ; File # [redacted] Dear Mr [redacted] , Thank you for your recent correspondence, dated as of April 24, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Mr [redacted] may have experienced with the cancellation of his services While our policies are designed to assure that no system is left vulnerable through cancellation without clear and written confirmation from our clients, it is not intended to make the process difficult or time consumingIt is my understanding that Mr [redacted] recently moved locations and signed up with a new provider Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilledIn addition, a refund of March’s monitoring payment is being processed as wellIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should you be in need of our security monitoring and automation services in the future, we would be happy to have you as part of our family again Please let me know if I can be of any further assistance to you in this matter Sincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

Good Afternoon, Our office followed up on this today and were advised by [redacted] that [redacted] (their new provider) is going to send them a check for the amount due Our representative kindly advised that she will follow up with [redacted] on 9/28/if payment has not been received to discuss the final amount due to our office

Revdex.com of Metropolitan Washington DC May 13, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for William Patterson & Sharon Quinn dated as of March 28, (the “Agreement”) Customer # [redacted] Dear [redacted] ***, Thank you for your correspondence, which we received on May 6, 2016, in regards to the above-referenced Agreement We would like the opportunity to speak with [redacted] and [redacted] directly to discuss the situation at hand Our representatives have tried to reach out, but have only been able to leave messages Kindly request that [redacted] or [redacted] call Jeanne-Marie G [redacted] (our SrManager of Customer Solutions) at ###-###-#### MsG [redacted] has thoroughly reviewed the account and is expecting their call Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC January 25, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm System Agreement for [redacted] and [redacted] dated as of September 26, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of January 19, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that **and [redacted] may have experienced As per the Agreement, the initial term is for a period of one year and shall automatically renew for successive one (1) year terms The Agreement may be cancelled by notifying the Company with written notice, at least days prior to the end of the then current term On June 5, 2014, [redacted] informed our representative that she had signed with another company and would like the service terminatedOur representative advised [redacted] of the cancellation process and advised that a written cancellation letter is required On September 30, 2015, [redacted] stated that the recent invoice was inadvertently paid [redacted] indicated that a cancellation letter was faxed to our office on June 8, and requested a refund of the payment Upon review of our records, our files did not reflect that we received this cancellation letter For security purposes, we cannot take verbal cancellation requests and thus, our representative kindly requested [redacted] to resend the letter If the letter was received on June 8th, the Agreement would have been in effect until September 26, Unfortunately, we did not receive this until January 13, Prior to receiving your letter, our Supervisor spoke with [redacted] to review the situation at hand and offered to refund the payments we received from October – September As per your correspondence, [redacted] is requesting to extend the refund back to June As requested, a refund of $is being processed Again, we apologize for the frustration that this misunderstanding may have caused Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and the refund request has been submitted to our A/P department In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should **and [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC April 1, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of March 31, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced It is my understanding that our Customer Solutions representative spoke with [redacted] to thoroughly review his concerns [redacted] has kindly given us the opportunity to correct the situation and a complimentary service appointment has been scheduled to remount the sensor In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities We are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and while the upgrade was made in July, we were not even provided a new contract to sign until October of that year, which is when we declined the new contract We are fine with the resolution to close the account with no outstanding balance and thank you for your assistance in this matter.Regards, [redacted]

Revdex.com of Metropolitan Washington DC July 6, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Services Agreement for [redacted] dated as of November 3, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of July 5, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service [redacted] ***’s valuable feedback allows us to continue to provide the level of service our customers have come to expectWe sincerely regret the difficulties that [redacted] encounteredUpon receipt of your letter, our Customer Solutions representative spoke with [redacted] in detail about the current situation [redacted] is moving into a temporary location while his new home is being built, but would like to continue with services once completed Thus, we have offered a one (1) year account suspension, in six (6) month increments ( [redacted] needs to contact us after six months to notify us if the additional months is needed) In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC March 29, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for *** & [redacted] dated as of September 3, (the “Agreement”) Customer ***- [redacted] ID# [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on March 26, 2018, regarding the above-referenced AgreementFirst, please allow me to apologize for any inconveniences that **and [redacted] may have experienced As per the Agreement, “the term of the Agreement shall begin once the System is installed and continue for a period of months (the installation completion certificate will be signed and dated by Subscriber on the date of the installation).” The date on the installation completion certificate is February 5, We have reviewed the situation with [redacted] and we will not be issuing a refund, but will be cancel the account as requested Although the Agreement is currently in effect until February 2019, we have agreed to cancel the account without penaltyIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communitiesShould the [redacted] ’s be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, MY ALARM CENTER

Revdex.com of Metropolitan Washington DC April 30, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] & [redacted] dated as of February 2, Customer # [redacted] File # [redacted] Dear [redacted] , Thank you for your recent correspondence, dated as of April 28, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that **and [redacted] may have experienced In reviewing the notes of the account, we do not show any records of speaking with ** [redacted] on January 24, However, in contacting our 3rd party answering service, it appears that they did receive a message from ** [redacted] on Saturday, January 24th in regards to cancellation Unfortunately, this was inadvertently overlooked and never forwarded to our office I sincerely apologize for this oversight and the frustrations that **and [redacted] may have experienced due to this mistake As a security company, we require written cancellation requests for liability purposes and will apply this correspondence to the account to process the cancellation Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should **and [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC March 4, and Eastern Pennsylvania Mr [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement between [redacted] and [redacted] , dated as of November 7, Customer # [redacted] Dear Mr [redacted] , Thank you for your recent correspondence, dated March 3, 2015, regarding the above-referenced accountFirst, please allow me to apologize for any inconveniences that Mr [redacted] may have experienced After reviewing the Agreement and the notes of the account, it appears that Mr [redacted] has moved locations and would like this account cancelled Please let this letter serve as written confirmation that the above-referenced Agreement has been canceled, all contractual obligations have been fulfilled and no further payment is required However, should Mr [redacted] desire to continue his alarm service in the future, he can contact us at ###-###-#### Please let me know if I can be of any further assistance to you in this matter Sincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com of Metropolitan Washington DC November 29, and Eastern Pennsylvania Ms [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Monitoring Agreement for [redacted] dated as of October 19, (the “Agreement”) Customer # [redacted] ID # [redacted] ) Dear Ms***, Thank you for your recent correspondence, dated as of November 28, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Ms [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceMr [redacted] ’s valuable feedback allows us to continue to provide the level of service our customers have come to expectWe sincerely regret the difficulties that were encountered in contacting our office to repair the alarm system and will be looking into any opportunities for improvementIt is my understanding that a service call is going to be scheduled to install the complimentary wifi module In addition, a four (4) month credit ($173.00) was placed on the account, along with a $refund In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that Ms [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter SiSincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC June 19, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of June 11, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on June 12, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceIt’s our goal to resolve any issues to our customer’s satisfaction with a high priority In reviewing [redacted] ’s Agreement, it is currently in effect until June, 11, However, our customer solutions team has spoken with [redacted] and due to her current situation, we have offered to shorten the term of the Agreement from five (5) years to three (3) years In addition, a two (2) month credit has been placed on the account as a courtesy In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Elizabeth ** B [redacted] VP of Compliance and Dealer Relations Tell us why here

Revdex.com of Metropolitan Washington DC October 1, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of April 13, (the “Agreement”) Customer #***- [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of September 26, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced In reviewing the notes of the account, [redacted] contacted our office on August 12, 2015, as the keypad was showing an error message Our representative kindly informed [redacted] that the system is sending in weekly test signals However, it was further explained that 2G cellular units are being phased out and replaced by more efficient technologies and that [redacted] ***’s cellular unit would need to be replaced soon Our representative advised that a cellular upgrade is typically $250.00, but due to the situation we would be happy to perform the upgrade for $ [redacted] stated that he would discuss this with [redacted] and call back at a later time On August 17th, [redacted] called in declining the offer and requested to close the account [redacted] ***’s Agreement is currently in effect until April 13, Our representative informed [redacted] that a written cancellation request would be needed, but that upon receipt of the letter and September monitoring payment, we would process the termination as requested with nothing further due We received the cancellation letter on August 17th, but did not receive the September payment Upon receipt of your correspondence, our Customer Solutions representative spoke with [redacted] to apologize for their frustrationsPlease let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilledIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should the [redacted] ***s be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

[redacted] ** [redacted] *** [redacted] Thank you for your recent correspondence that we received on May 22, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced In reviewing our records, [redacted] contacted our office on April 27, to cancel service, as they had switched to another provider At that point, the Agreement had automatically renewed as per section 1b of the Agreement However, our representative kindly offered to cancel the account without penalty and refund the semi-annual payment of $that was drafted on April 25th Unfortunately, the refund was mistakenly not processed as agreed We sincerely regret the difficulties that [redacted] encountered and are saddened to lose their business The $refund is being issued as requested Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closed In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter [redacted] [redacted] Elizabeth MB [redacted]