My Alarm Center

Revdex.com of Metropolitan Washington...

DC                                       ...⇄         December 4, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Alarm Services Agreement for [redacted]
dated as of November 5, 2013 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of November 30, 2015, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
As per the Agreement, the initial term is for a period of thirty-six (36) months.  On March 9, 2015, [redacted] informed our representative that the house was sold and would like the service terminated. Our representative advised [redacted] that the account would be cancelled as per the terms of the Agreement and inquired about whether or not the new Owners would be interested in taking over the Agreement to account for the remaining term of the Agreement.  [redacted] was unsure about the new Owners intentions.  However, [redacted] stated that they would be moving to a temporary location for now, but would be interested in transferring the service once they have settled in their new home.  Thus, our representative placed a three (3) month suspension on the account, but also requested [redacted] to send in a written cancellation request so that we have permission to sign-up the new Owners should they contact us. 
 
We spoke with [redacted] again on March 17th after receiving the cancellation letter.  Our representative inadvertently overlooked the notes from the March 9th call and mistakenly stated that [redacted]’s account would be cancelled at the end of the month. However, this was not clearly notated in the account which appears to be the cause of the confusion on [redacted]’s account.  During later calls with [redacted], representatives again discussed the prior suspension on the account and agreed to another three (3) month suspension to allow [redacted] more time until he was in his new home. I am very sorry for the misunderstanding and inconveniences that [redacted] has experienced.
 
Upon receipt of your correspondence, our Customer Solutions representative left a message for [redacted] to apologize for his frustrations.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
 
Sincerely,
  
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC July 9, 2014
and Eastern Pennsylvania **. [redacted]
[redacted], PA [redacted]
Re: Monitoring Agreement for [redacted]
dated as of July 23, 2008
Customer # [redacted]; File # [redacted]
Dear **....

[redacted],
Thank you for your recent correspondence, dated as of July 1, 2014, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that **. [redacted] may have experienced with her alarm monitoring system.
After further reviewing your correspondence and the notes of the account, it appears that **. [redacted] encountered problems with her alarm monitoring system and the subsequent service call to resolve the issues with the system. On May 21, 2014, our local technician visited **. [redacted]’s home and replaced the malfunctioning siren. Our technician also found that there must have been a power surge and recommended that **. [redacted] obtain a new panel. **. [redacted] elected to upgrade her system to purchase the new panel, a cellular unit and interactive services.
The panel upgrade was completed on June 6, 2014; however, our technician was unable to complete the installation of the cellular unit. During the upgrade, our technician determined that additional equipment would be needed for the cellular unit and it was too late in the day for the technician to return to the office and then back to the customer’s location with the necessary equipment. Upon departure of **. [redacted]’s home, the alarm system was operational via the landline; it was the upgraded cellular and interactive services that were not yet completed.
As per the recent conversation with our Service Representative, **. [redacted] advised us that she was contacting the local office to complete the upgrade, but was having difficulty reaching someone to schedule an appointment. Our Representative listened to **. [redacted]’s concerns and the level of customer service that she received. As our top priority is to ensure our customers are happy and protected, we will be sending out a technician to complete the upgrade at no cost, in addition to a 3-month credit as a courtesy. As **. [redacted] is one of our most valued customers, we are very pleased that she has elected to continue her service with My Alarm Center.
Please let me know if I can be of any further assistance to you in this matter.

Sincerely,
[redacted] VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If I do not hear from the business again, you may consider the matter closed.   If I do hear from them again, for instance through continued billing, I will open a new case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and while the upgrade was made in July, we were not even provided a new contract to sign until October of that year, which is when we declined the new contract.  We are fine with the resolution to close the account with no outstanding balance and thank you for your assistance in this matter.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I agreed to their proposal to cancel the account after they have removed the wireless equipment that connects the door and thermostat through a wireless system.  If they disconnect from the equipment before it is removed, then alarms sound in the home which alert that the system is disconnected.  Also, then the thermostat, sensors, and door-lock will not be operational.  If I go home from work this evening and I am unable to heat my home due to the wireless thermostat not being operational, then we have another issue given it is winter.  The representative suggested that they are not responsible for the refund for the equipment because they did not "perform the initial installation", however they did purchase the contract which includes the equipment. I did not ask to be their customer, they purchased my contract with all duties and liabilities which transferred to them as well. Also, no mention was made regarding the repair of the door, which was and is still my primary concern.  I request the following:1. Arrange immediately to have their technician come out and replace the door lock with the original (he did not live the tool needed to remove their door lock).  Also to remove panel, sensors, smoke and fire alarms so that they do not continually alarm.  And finally and most importantly to replace the old wall thermostat which is not wireless. 2. Arrange to repair or pay the estimate for the door repair (still the priority)3. Refund the pro-rated amount for the equipment that I purchased which will no longer be of any use to me.
Regards,
[redacted]

justify;"> 
Revdex.com of Metropolitan Washington DC                                       ...⇄ December 5, 2016
and Eastern Pennsylvania
Ms. [redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
 
 
Re:         Alarm Monitoring Agreement for [redacted]
dated as of September 25, 2015 (the “Agreement”)
Customer #[redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for your recent correspondence that we received on November 16, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Mr. [redacted] may have experienced.
 
As per the contract, this “Agreement shall continue for a period of thirty-six (36) months.”  Mr. [redacted]’s agreement is currently in effect until September 25, 2018.  In speaking with Mr. [redacted] on December 2nd, he advised our representative that he has been consistently having service issues with the alarm system, requested to cancel, but is still receiving invoices.  It may have been the local office that Mr. [redacted] called as we do not have any notes on the account about a cancellation request.  We sincerely regret the difficulties that you have encountered. 
 
Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should Mr. [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
 
 

 
 
 
Elizabeth M. B[redacted]
VP of Legal and Dealer Relations

Before you read down, I just want to tell that I'm going to pay close to $1100 dollars to get rid of this biggest mistake of my life.Also, as an outsider in US, this has been first fraudulent/cheating case with me. Best part is that inspite of fully agreeing with me that there have been issues since start with my alarm, I've been told that I still need to pay all FALSE charges on my account.
Since your system, which was hardly put an year back was sending out false alarms, I was asked to change the contacts (they were there since start and person installing the system found them perfectly fine while selling me your system). Anyways, I was told that I will be charged $10 for each contact changed and since it has been your fault, I will NOT be charged labor and trip fee( please listen to your recorded messages if they are recorded for a purpose). Total number of contacts changed were 6 which means $60+tax. Now, when I see the bill, I've been charged for 10 contacts totaling $108, plus labor of $99 plus trip fee of $45. This is second time I've been falsely charged and no decision was taken last time as well. I always have same person coming to troubleshoot your system and last time while he just spoke to me over phone, falsely charges $45 trip fee which has not been refunded yet. I had complained about that too. In addition to all this I've paid total fine of $275 to Harris County as your system was setting off by itself.
Cant continue with such fraud. Account no# 4346-4933

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Revdex.com of Metropolitan Washington DC                                       ...⇄ June 23, 2014
and Eastern Pennsylvania
**. [redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
 
Re:       Monitoring Agreement for [redacted]
dated as of October 31, 2009
Customer # [redacted]; File # [redacted]
 
 
Dear **. [redacted],
 
Thank you for your recent correspondence, dated as of June 17, 2014, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. [redacted] may have experienced with her monitoring system.
 
In reviewing your letter, it appears that **. [redacted] was experiencing some communication issues with her alarm system.  As per Section 14, It is the customer’s responsibility to notify the Company in the event that service is required.  When **. [redacted] contacted our office in May 2014, our representative scheduled a service appointment to have the alarm system evaluated free of charge.  Upon inspection of the system, our technician found that the alarm system was fully functional, but that the phone wires required for the system to communicate had been disconnected.  It seem that this disconnection is a result of work performed by **. [redacted]’s phone service provider.
 
As a Valued Customer of ours, **. [redacted] was issued a refund of $123.12, approximately six months of monitoring, for the inconvenience she experienced with her system.  **. [redacted] later called in to cancel the account and as requested, was provided a copy of the technician’s paperwork so that she could follow up with the phone company for reimbursement.   
 
The June 12, 2014 letter we received has been applied to the account for cancellation effective immediately.  As such, the above-referenced Agreement has been discontinued, the account has been cancelled, and no further payment is required.  Please let me know if I can be of any further assistance to you in this matter.
 
Sincerely,
 
 
[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄         December 10, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
 
Re:         [redacted]
Customer #[redacted]-[redacted] ID # [redacted]
 
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of December 2, 2015, regarding the above-referenced customer.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
Upon receipt of your correspondence, our Customer Solutions representative spoke with [redacted] and it was agreed that we would be cancelling both of [redacted]’s accounts without penalty, upon receipt of the cancellation letter.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. 
 
In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.
   
Sincerely,
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  So far they have done what they said they would do.  As long as they show up Saturday and install the cameras and everything works I will be satisfied.
Regards,
[redacted]

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 June 30, 2015
and Eastern Pennsylvania
Ms. [redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
 
Re:          Monitoring Agreement for [redacted] & [redacted]
dated as of February 12, 2013
Customer #[redacted]
 
Dear Ms. [redacted],
 
Thank you for your recent correspondence that we received on June 29, 2015, regarding the above-referenced Agreement.  It appears that this situation was already resolved prior to receipt of your notification.
 
Upon review of the account, Ms. [redacted] contacted our office on January 5, 2015 to inquire about cancelling the account, as they were moving into a new home and not yet sure if they wanted to transfer the service. Our representative kindly offered to suspend the account until May 1st to allow time to settle in the new home and determine if they would be interested in an alarm system at their new home.  Unfortunately, our representative inadvertently overlooked applying the credit to the account for the suspension and the quarterly invoice for February – April 2015 was mailed and paid on March 24, 2015. 
 
On June 26th, Ms. [redacted] inquired about the new invoice that she received, as she thought that the account has been cancelled in January.  Our representative kindly reviewed the discussion about suspending the account, but stated that we would be happy to process the cancellation as requested, upon receipt of a cancellation letter.  Our representative received the cancellation letter later that day, at which point it was noticed that the quarterly invoice for February – April 2015 had been paid and should not have been since service was not being provided during that time period.  Our representative issued a refund of $109.95 accordingly.
 
Our main focus is our customer’s satisfaction and I am very sorry to hear that Ms. [redacted] was not happy with our services.  Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should Ms. [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
  
Elizabeth M. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ February 26, 2016
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
Re:         Residential Agreement for [redacted]
dated as of January 23, 2013 (the “Agreement”)
Customer #[redacted] ID # [redacted]
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of February 25, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.
 
It is my understanding that our Operations Manager spoke with [redacted] yesterday to thoroughly review his concerns.  [redacted] has kindly given us the opportunity to correct the situation and a service appointment has been scheduled.  In addition, a credit of $147.89 was placed on the account for [redacted]’ frustrations.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.
 
Sincerely,
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ December 5, 2016 and Eastern Pennsylvania Ms. [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103       Re:         Alarm Monitoring Agreement for [redacted] dated as of September 25, 2015 (the “Agreement”) Customer #[redacted]       Dear Ms. [redacted],   Thank you for your recent correspondence that we received on November 16, 2016, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that Mr. [redacted] may have experienced.   As per the contract, this “Agreement shall continue for a period of thirty-six (36) months.”  Mr. [redacted]’s agreement is currently in effect until September 25, 2018.  In speaking with Mr. [redacted] on December 2nd, he advised our representative that he has been consistently having service issues with the alarm system, requested to cancel, but is still receiving invoices.  It may have been the local office that Mr. [redacted] called as we do not have any notes on the account about a cancellation request.  We sincerely regret the difficulties that you have encountered.    Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should Mr. [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again.  Please let me know if I can be of any further assistance in this matter. Sincerely,           Elizabeth M. B[redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄ November 17, 2016 and Eastern Pennsylvania [redacted]
[redacted]
[redacted]
*
*   Re:         Residential Monitoring Agreement for [redacted] dated as of March 8, 2016 (the “Agreement”) Customer #[redacted]       [redacted]   Thank you for your recent correspondence, dated as of November 10, 2016, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that [redacted] may have experienced.   In reviewing the account, it looks like [redacted] moved into a home that already had an alarm system.  When the technician was on-site to activate the alarm, it appears that $498.00 in additional equipment was also installed (smoke detector, 2 keyfobs, a transformer and a z-wave light) at the request of the [redacted]  The smoke, keyfob and transformer were since removed, thus the balance owed for the remaining equipment is $149.00.  Upon receipt of your correspondence, we spoke with [redacted] and were able to reach a mutual agreement in which the $149.00 would be paid in 3 separate installment payments.  Once received, the account will be closed.   My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.   Sincerely,         Elizabeth M. B[redacted] VP of Legal and Dealer Relations

[redacted]...

**                                       ...⇄         [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]          [redacted]
[redacted]
[redacted]
*
[redacted]   Thank you for your recent correspondence that we received on May 22, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.   In reviewing our records, [redacted] contacted our office on April 27, 2017 to cancel service, as they had switched to another provider.  At that point, the Agreement had automatically renewed as per section 1b of the Agreement.  However, our representative kindly offered to cancel the account without penalty and refund the semi-annual payment of $227.34 that was drafted on April 25th.  Unfortunately, the refund was mistakenly not processed as agreed.  We sincerely regret the difficulties that [redacted] encountered and are saddened to lose their business.  The $227.34 refund is being issued as requested.       Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closed.  In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again.  Please let me know if I can be of any further assistance in this matter.  [redacted]
 
*
*
* Elizabeth M. B[redacted]

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 October 23, 2017 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103       Re:         Monitoring Agreement for [redacted] dated as of July 18, 2016 (the “Agreement”) Customer #[redacted] ID # [redacted]     Dear [redacted],   Thank you for your recent correspondence that we received on October 13, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that [redacted] may have experienced.    We have called [redacted] to discuss her concerns, but have been unable to speak with her.  We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. We genuinely apologize the issues that [redacted] has been having with her system.  It’s my understanding that the system issues have been resolved and the account updated as requested in [redacted]’s letter.   In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.  Sincerely,MY ALARM CENTER

June 18, 2014
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA  19103
 
 
Re:         Monitoring Agreement for [redacted] & [redacted]
dated as of November 20, 2012
Customer # [redacted]; File # [redacted]
 
 
Dear [redacted],
 
Thank you for your recent correspondence, dated as of June 9, 2014, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. [redacted] may have experienced with his alarm system.  However, in reviewing the account, it appears that this situation was already resolved, prior to receipt of your notification.
 
In reviewing your letter and the notes of the account, it seems that **. [redacted]’s service issues are due to the 2G cellular service that is being phased out in the next few years, resulting in the necessary upgrade in equipment for some of our customers.  When this issue arises, we try to work with the customers to alleviate some of the financial burden they are faced with when upgrading their 2G cellular unit.
 
Our records indicate that our representative offered **. [redacted] the equipment free of charge with the signing of a new agreement.  Unfortunately, **. [redacted] declined this offer.  Given the circumstances, as **. [redacted] is one of our valued customers, our representative then agreed to the upgrade completed free of charge.  Our local technician confirmed that the upgrade was completed on June 12, 2014 and that the system is communicating properly.  As a courtesy to **. [redacted], a three month monitoring credit in the amount of $137.55 has been issued to his account for the inconvenience he had with the system. 
 
We feel as though the issue has been resolved.  However, should **. [redacted] feel differently, please let me know and I would be more than happy to research this situation further. 
 
Sincerely,
 
 
[redacted]
VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington...

DC                                       ...⇄                 April 17, 2017 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103   Re:         Monitoring Agreement for Ryan and Kimberly Smith dated as of July 8, 2015 (the “Agreement”) Customer #[redacted] ID # [redacted] Dear [redacted],   Thank you for your recent correspondence that we received on April 17, 2017, regarding the above-referenced Agreement.  First, please allow me to apologize for any inconveniences that **. and [redacted] may have experienced.    We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service. [redacted]’s valuable feedback allows us to continue to provide the level of service our customers have come to expect. It’s my understanding that our Call Center Manager spoke with [redacted] this afternoon and offered a three (3) month credit to their account.   In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities.  Again, we are very sorry for what transpired and are very grateful that **. and [redacted] have allowed us the opportunity to rectify the situation.  Please let me know if I can be of any further assistance in this matter.  Sincerely,   Elizabeth B[redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC                                       ...⇄                 April 7, 2015
and Eastern Pennsylvania
[redacted]
1880 JFK Boulevard, Suite 1330
Philadelphia, PA 19103
Re:          Monitoring Agreement for [redacted] and [redacted]
dated as of March 15, 2012
Customer # [redacted]; File # [redacted]
Dear [redacted],
Thank you for your recent correspondence, dated as of April 6, 2015, regarding the above-referenced Agreement.  However, this situation was already resolved, prior to receipt of your notification.
After reviewing your correspondence and notes on the account, it appears that [redacted] recently called our office on March 25, 2015 to terminate his account.  Our notes state that [redacted] is an [redacted] employee and replaced our alarm system with [redacted] digital life, which is why he would no longer need our services.  Below please find some additional detail on the account:
Ø  On Wednesday, March, 25th at 12:21 pm, we received a call from [redacted] requesting to cancel (we do not see any earlier cancellation requests on the account). At that time, a message was taken and a representative in our retention department was to call you back promptly.  Unfortunately, [redacted] did not receive the return call as promised and we are addressing this accordingly.
Ø  On Monday, March 30th, we received a 2nd call back from [redacted] at which point, our representative kindly informed [redacted] that a written cancellation letter would be needed for security purposes to process the cancellation.  The cancellation letter was received later that day.  In this letter, [redacted] states that he is “an [redacted] employee and will not consider any retention request.”   
Ø  That Wednesday, our representative reached out to [redacted] via phone to confirm cancellation, but could not reach anyone. The account was however cancelled that day (April 1st, 2015), without anything further due.
Please note that as per [redacted]’s Monitoring Agreement, the initial term of the agreement is for 36 months and “shall automatically renew for successive one-year renewal terms, unless either party gives written notice to the other of its intentions to terminate this Agreement not less than forty-five (45) days prior to the expiration of the original term.” Although [redacted]’s Monitoring Agreement was in effect until March 15, 2016, we agreed to terminate the account as requested.  Please let me know if I can be of any further assistance to you in this matter.
 
Sincerely,
Elizabeth *. B[redacted]
VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]