My Alarm Center

Revdex.com of Metropolitan Washington DC October 23, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of July 18, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on October 13, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced We have called [redacted] to discuss her concerns, but have been unable to speak with her We are genuinely focused on providing both the highest levels of premium security, as well as superior customer serviceWe genuinely apologize the issues that [redacted] has been having with her system It’s my understanding that the system issues have been resolved and the account updated as requested in [redacted] ’s letter In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely,MY ALARM CENTER

Revdex.com of Metropolitan Washington DC April 17, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for Ryan and Kimberly Smith dated as of July 8, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence that we received on April 17, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that **and [redacted] may have experienced We are genuinely focused on providing both the highest levels of premium security, as well as superior customer service [redacted] ***’s valuable feedback allows us to continue to provide the level of service our customers have come to expectIt’s my understanding that our Call Center Manager spoke with [redacted] this afternoon and offered a three (3) month credit to their account In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Again, we are very sorry for what transpired and are very grateful that **and [redacted] have allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth B [redacted] VP of Legal and Dealer Relations

[redacted] < [redacted] @***.com>2:PM (minutes ago)I accept the business' response to complaint # [redacted] Thank you Regards, [redacted]

BBB of Metropolitan Washington DC December 10, 2015 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re: [redacted] Customer #***- [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of December 2, 2015, regarding the above-referenced customer. First, please allow me to apologize for any inconveniences that [redacted] may have experienced. Upon receipt of your correspondence, our Customer Solutions representative spoke with [redacted] and it was agreed that we would be cancelling both of [redacted] ***’s accounts without penalty, upon receipt of the cancellation letter. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities. Should [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again. Please let me know if I can be of any further assistance in this matter. Sincerely, Elizabeth *. B [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC March 24, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of June 9, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of March 22, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced Upon receipt of your letter, our Customer Solutions representative spoke with [redacted] in regards to her concerns and the service invoice that was received for the battery change [redacted] agreed to split the cost of the service call and a $credit has been placed upon the account In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities We are very grateful that [redacted] has allowed us the opportunity to rectify the situation Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

After being a customer for years, the monitoring system would not work after converting to U-Verse based landline from ATT To remedy the situation I elected to install a cellular based system to enable my systemWhen I sold the house months later, I was told that I had to payout the remaining years of my "contract" to be able to cancel--even though I no longer own the home or utilize the monitoring serviceI paid outright for the equipment so there is no embedded cost in the company providing or not providing the service

Revdex.com of Metropolitan Washington DC November 20, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of July 21, (the “Agreement”) Customer #***- [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your recent correspondence, dated as of November 16, 2015, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that [redacted] may have experienced It is my understanding that the City of Phoenix requires alarm companies to notify them of all new installs so that they can reach out to the customer to get the system registered with the city accordingly As per the June 11, notice [redacted] received, It appears that this may not have been done by [redacted] ***’s previous installer The notice stated that [redacted] ***’s alarm system was not registered, but that [redacted] could return the “application and payment within ten days of the date of this letter to avoid a charge of $96.00.” This does not appear to have been a alarm fine On June 13th, our representative spoke with [redacted] about the passcode that we did have on file and updated as requested As a courtesy, our customer solutions representative applied a $credit on the account on June 16, On July 20th, [redacted] called to inform us that the keypad was showing “communication failure” Our representative tested the system with [redacted] remotely over the phone and determined that our monitoring station did not receive signals Our representative suggested that [redacted] to contact the phone company first to verify that there were no issues with the phone line (as [redacted] ***’s system communicates via the landline and not a cellular communicator) When the phone company advised that there were no issues, our representative offered [redacted] a cellular communicator for additional protection; [redacted] accepted and a service ticket was created When our technician evaluated the system on July 24th, it was determined that the alarm system was programmed to an old receiver number The alarm system was still communicating, as evidenced by the alarms received by the monitoring station on June 7th and July 3rd However, the technician replaced the local receiver numbers with toll free receivers, as is our policy when we service any account, as toll free numbers have become more reliable local lines At this point, [redacted] decided not to proceed with the upgrade [redacted] is correct that the upgrade charge of $is not owed I am very sorry for the mistake Our billing department has informed me that [redacted] disputed this charge with her credit card company, so the payment was never drafted This charge has been removed from [redacted] ***’s account In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities I greatly appreciate [redacted] ***’s feedback and the opportunity to rectify the situation at hand Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations

BBB of Metropolitan Washington... DC June 30, 2015 and Eastern Pennsylvania Ms. [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re: Monitoring Agreement for [redacted] & [redacted] dated as of February 12, 2013 Customer # [redacted] [redacted] Dear Ms. ***, Thank you for your recent correspondence that we received on June 29, 2015, regarding the above-referenced Agreement. It appears that this situation was already resolved prior to receipt of your notification. Upon review of the account, Ms. [redacted] contacted our office on January 5, 2015 to inquire about cancelling the account, as they were moving into a new home and not yet sure if they wanted to transfer the service. Our representative kindly offered to suspend the account until May 1st to allow time to settle in the new home and determine if they would be interested in an alarm system at their new home. Unfortunately, our representative inadvertently overlooked applying the credit to the account for the suspension and the quarterly invoice for February – April 2015 was mailed and paid on March 24, 2015. On June 26th, Ms. [redacted] inquired about the new invoice that she received, as she thought that the account has been cancelled in January. Our representative kindly reviewed the discussion about suspending the account, but stated that we would be happy to process the cancellation as requested, upon receipt of a cancellation letter. Our representative received the cancellation letter later that day, at which point it was noticed that the quarterly invoice for February – April 2015 had been paid and should not have been since service was not being provided during that time period. Our representative issued a refund of $109.95 accordingly. Our main focus is our customer’s satisfaction and I am very sorry to hear that Ms. [redacted] was not happy with our services. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. In our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities. Should Ms. [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have her as part of our family again. Please let me know if I can be of any further assistance in this matter. Sincerely, Elizabeth M. B [redacted] VP of Legal and Dealer Relations

Before you read down, I just want to tell that I'm going to pay close to $dollars to get rid of this biggest mistake of my life.Also, as an outsider in US, this has been first fraudulent/cheating case with meBest part is that inspite of fully agreeing with me that there have been issues since start with my alarm, I've been told that I still need to pay all charges on my accountSince your system, which was hardly put an year back was sending out alarms, I was asked to change the contacts (they were there since start and person installing the system found them perfectly fine while selling me your system)Anyways, I was told that I will be charged $for each contact changed and since it has been your fault, I will NOT be charged labor and trip fee( please listen to your recorded messages if they are recorded for a purpose)Total number of contacts changed were which means $60+taxNow, when I see the bill, I've been charged for contacts totaling $108, plus labor of $plus trip fee of $This is second time I've been falsely charged and no decision was taken last time as wellI always have same person coming to troubleshoot your system and last time while he just spoke to me over phone, falsely charges $trip fee which has not been refunded yetI had complained about that tooIn addition to all this I've paid total fine of $to Harris County as your system was setting off by itselfCant continue with such fraudAccount no# 4346-

Revdex.com of Metropolitan Washington DC July 26, and Eastern Pennsylvania [redacted] Re: Alarm Services Agreement for [redacted] dated as of March 21, (the “Agreement”) Customer [redacted] Dear Ms [redacted] Thank you for your recent correspondence that we received on July 20, 2017, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Mrand Mrs [redacted] may have experienced We reached out to all customers with 2G service, as we wanted to be sure that their home was monitored, safe and secure through the transition away from 2G services We were unaware of the ***’ desire to cancel It is my understanding that one of our Urgent Care Team members have reached out to process their cancellation request We are saddened to lose their business as they have been a valued customer of oursPlease let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closedIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should Mrand Mrs [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have them as part of our family again Please let me know if I can be of any further assistance in this matter Sincerely, [redacted]

size="3"> Revdex.com of Metropolitan Washington DC June 23, and Eastern Pennsylvania ** [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Monitoring Agreement for [redacted] dated as of October 31, Customer # [redacted] ; File # [redacted] Dear ** [redacted] , Thank you for your recent correspondence, dated as of June 17, 2014, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that ** [redacted] may have experienced with her monitoring system In reviewing your letter, it appears that ** [redacted] was experiencing some communication issues with her alarm system As per Section 14, It is the customer’s responsibility to notify the Company in the event that service is required When ** [redacted] contacted our office in May 2014, our representative scheduled a service appointment to have the alarm system evaluated free of charge Upon inspection of the system, our technician found that the alarm system was fully functional, but that the phone wires required for the system to communicate had been disconnected It seem that this disconnection is a result of work performed by ** [redacted] ’s phone service provider As a Valued Customer of ours, ** [redacted] was issued a refund of $123.12, approximately six months of monitoring, for the inconvenience she experienced with her system ** [redacted] later called in to cancel the account and as requested, was provided a copy of the technician’s paperwork so that she could follow up with the phone company for reimbursement The June 12, letter we received has been applied to the account for cancellation effective immediately As such, the above-referenced Agreement has been discontinued, the account has been cancelled, and no further payment is required Please let me know if I can be of any further assistance to you in this matter Sincerely, [redacted] VP of Legal and Dealer Relations

Revdex.com of Metropolitan Washington DC December 10, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for [redacted] dated as of July 21, (the “Agreement”) Customer #***- [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your follcorrespondence, which we received on December 10, 2015, in regards to the above-referenced AgreementOur request to speak with [redacted] was not to cause further frustration or additional run-around for [redacted] *** We would have really like the opportunity to personally discuss this with [redacted] ***, to ensure that each point was specifically discussed and resolved However, it appears that [redacted] prefers written correspondence and thus, below is a summary of our reply: · The $fine that [redacted] received is a alarm fine; however, the City of Phoenix only issues the fine as [redacted] was not properly registered with the City of PhoenixThe notice stated that [redacted] ***’s alarm system was not registered, but that [redacted] could return the “application and payment within ten days of the date of this letter to avoid a charge of $96.00.” · As per my November 20th correspondence, as a courtesy, we placed a $credit on [redacted] ***’s account on 6/16/$of the credit was applied to monitoring invoice # [redacted] (dated 7/1/15), and the remaining $was applied to monitoring invoice # [redacted] (dated 10/1/15) o Please see the attached payment history verifying the credit · As per my November 20th correspondence, the $service invoice that was mistakenly charged to [redacted] ***’s account was credited off on November 19th o Please see the attached payment history verifying the credit · As of today, there is no balance remaining on the account Attached please find payment history from [redacted] ***’s account verifying the above Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth *B [redacted] VP of Legal and Dealer Relations Enclosure (1)

Revdex.com of Metropolitan Washington DC August 30, and Eastern Pennsylvania [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Commercial Agreement for C R’s Auto Repair dated as of June 9, (the “Agreement”) Customer # [redacted] ID # [redacted] Dear [redacted] ***, Thank you for your correspondence, which we received on August 26, 2016, in regards to the above-referenced AgreementIn regards to the above-referenced Agreement My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service MrDominey’s feedback is greatly appreciated We sincerely regret the difficulties that [redacted] encountered while trying to get the alarm system repaired We will be looking into the details of the situation to pinpoint opportunities for improvement It is my understanding that our Customer Solutions Department has already been in contact with [redacted] and that we will be cancelling the account, with no further balance due We are very sorry for any frustrations that this may have caused Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations Tell us why here

BBB of Metropolitan Washington DC May 26, 2016 and Eastern Pennsylvania [redacted] 1880 JFK Boulevard, Suite 1330 Philadelphia, PA 19103 Re: Residential Agreement for William Patterson & Sharon Quinn dated as of March 28, 2016 (the “Agreement”) Customer # [redacted] Dear [redacted] ***, Thank you for your additional correspondence, which we received on May 24, 2016, in regards to the above-referenced Agreement. My Alarm center is genuinely focused on providing both the highest levels of premium security, as well as superior customer service. [redacted] and [redacted] ***’s feedback is greatly appreciated. We sincerely regret the difficulties encountered with the cameras that were recently installed at their home. We will be following up with the technician to review their concerns and discuss opportunities for improvement. It is my understanding that our Customer Solutions Department has already been in contact with [redacted] and that we will be removing the cameras and cancelling the account, with no further balance due, upon receipt of a cancellation letter. We are very sorry for any frustrations that this may have caused. Please let me know if I can be of any further assistance in this matter. Sincerely, Elizabeth *. B [redacted] VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com of Metropolitan Washington DC December 5, and Eastern Pennsylvania Ms [redacted] JFK Boulevard, Suite Philadelphia, PA Re: Alarm Monitoring Agreement for [redacted] dated as of September 25, (the “Agreement”) Customer # [redacted] Dear Ms***, Thank you for your recent correspondence that we received on November 16, 2016, regarding the above-referenced Agreement First, please allow me to apologize for any inconveniences that Mr [redacted] may have experienced As per the contract, this “Agreement shall continue for a period of thirty-six (36) months.” Mr [redacted] ’s agreement is currently in effect until September 25, In speaking with Mr [redacted] on December 2nd, he advised our representative that he has been consistently having service issues with the alarm system, requested to cancel, but is still receiving invoices It may have been the local office that Mr [redacted] called as we do not have any notes on the account about a cancellation request We sincerely regret the difficulties that you have encountered Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilledIn our relentless pursuit of protection, we’re dedicated to making the world a more secure place – for families, businesses and communities Should Mr [redacted] be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again Please let me know if I can be of any further assistance in this matterSincerely, Elizabeth MB [redacted] VP of Legal and Dealer Relations

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* *** *** *** Thank you for your recent correspondence that we received on August 8, 2017, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that *** *** may have experienced I reviewed the account notes and it appears that on March 10, 2017, we received a call from *** *** inquiring about an upgrade*** *** later called back on March 22nd, declining the upgrade offer and requesting to cancel. At that point, our representative provided the cancellation procedures, advising that a written cancellation request is required for security purposesUnfortunately, we did not receive the written request, which is why the account is still active. On June 20th, *** *** advised our office that he had signed up with another provider I am very sorry to hear that *** *** was having issues with his system. Other than the upgrade request mentioned above, it does not appear that we received any calls requesting a service call. As per Section of the Agreement, it is *** ***’s responsibility to (i) confirm that the communications equipment, technology and services are compatible with the System, especially when there are changes to the equipment, technology or services, e.g., call waiting, answering machines, DSL, BPL or VOIP service, etc., and (ii) test the System periodically, at least monthly and whenever changes are made to telephone service for the Premises, and to notify us immediately should repair service be needed We are saddened to lose *** ***’s business; however, please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued and the account has been closedShould *** *** be in need of our security monitoring and automation services in the future, we would be happy to have him as part of our family again. Please let me know if I can be of any further assistance in this matter Sincerely, Elizabeth MB***
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"MARGIN: 0in 0in 0pt">Revdex.com of Metropolitan Washington DC May 20,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Monitoring Agreement for Robert Rosen
dated as of January 20,
Customer # ***; File # ***
Dear *** ***,
Thank you for your recent correspondence, dated as of May 9, 2014, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that *** *** has experienced
After further reviewing your correspondence and the notes of the account, it appears that the issue relative to this situation is the communication speed of the interactive application. The notes of the account indicate that when *** *** updated the system via his smartphone, there was a delay in the system reflecting this change. Our Service Manager, ***-***, was working with *** *** to address his concerns with interactive features in his alarm system. As this feature is dependent on cellular signal forwarding, there may be intermittent delays in the communication speed (from his smartphone to the alarm panel/z-wave device), but this is not a reflection on the performance of the application or the system itself. When our technician was onsite, we were unable to recreate the issue; the system worked successfully each time our technician tested it. When our representative last spoke to *** ***, he informed her that an update had been made to the mobile application and the performance was much improved.
Notwithstanding, our primary concern is to ensure our customers are happy and protected. As a courtesy to *** ***, we have reduced his monthly monitoring rate by $(the standard cost of the interactive services), though these services will continue to be provided. As the account is now at a zero balance, *** *** can expect to receive his first monitoring bill for August 2014, at the new monthly rate of $
We feel as though the issue with *** ***’s account has been resolved. However, should *** *** feel differently, please let me know and I would be more than happy to research the situation further. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
*** ** ***
VP of Legal and Dealer Relations

I purchased a ProTex Alarm system for may daughter's new home months ago and monitoring from My Alarm CenterI pay the monthly cost and she signed the contractShe is going through a divorce and the house is up for saleWith my daughter's consent to My Alarm Center, I called to see if we could cancel the contract since she will not own the homeWell the lady said that we should read what we sign, that I will have to pay off the contract in monthly payments or pay an 80% lump sum of $I am sad that there is no better remedy for extenuating circumstancesA gift to may daughter and now I have to pay out a contract when she will not even own the home

Revdex.com of Metropolitan Washington DC June 23,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Monitoring Agreement for *** ***
dated as of June 30,
Customer # ***; File # ***
Dear *** ***,
Thank you for your recent correspondence, dated as of June 17, 2014, regarding the above-referenced Monitoring Agreement. First, please allow me to apologize for any inconveniences that *** *** has experienced with her alarm system. After further reviewing the contract and the notes of the account, it appears that the issue relative to this situation is the written notification requirement as per the terms of the Agreement
In reviewing your letter, it appears that *** *** was experiencing service issues with her alarm system. When *** *** notified our office of the problem with her system, a technician was sent to her location. Upon inspection of the system, our technician found that the dialer in the panel had gone bad and replaced the panel free of charge
Upon receipt of your notice, our local representative, *** ***, spoke with *** *** regarding the issues with her system and the options we have available for her account. *** *** was offered to 1) close the account without penalty or 2) upgrade her system, at no charge, to include both cellular monitoring and interactive services (with the execution of a new month agreement). We are pleased that *** *** has decided to continue her service with us and chose the option of upgrading her system to receive the most benefit of the service. Our technician is scheduled to perform the upgrade on Saturday, June 28th.
In light of the situation, as a courtesy to *** ***, a three month credit, totaling $162.36, has been issued to her account. We believe that the issue has been resolved. However, should *** *** feel differently, please let me know and I would be happy to research this further. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
*** ** ***
VP of Legal and Dealer Relations