My Alarm Center

In July I signed a agreement with Elliot Security(Ojai Alarm) for a alarm system after I had a break in I was invoiced by Elliot I when started to receive my monthly billing from My Alarm Center I called Elliot and ask about the billing and they told me that My Alarm was in charge of billing In June of I had a issue with the Alarm and called Elliot and the call was directed to Draganchuck who was local They told me that Elliot had sold them their accounts I had not had any notice from Elliiot about thisDraganchuck could not find me in their system and I found out that some of the accounts were sold to a company in LA miles from me After sometime I tracked down the company in LA with the information I received from My Alarm Center In order to address my issue they would send a tech to me in Ventura, but there would be a charge for his time to drive the miles I never received notice from the company in LA that they would be servicing my account or how to contact them if I needed them I ask the tech to cancel my account and called My Account Center and told them what had happened and that I cancelled my account with the company in LA I did not receive bill from that day forward until today I called My Alarm Center and was given to a resolution person who informed my I could not cancel my account and gave me no other options I feel that Elliot misrepresented themselves and My Alarm Center and NONE of the parties involved contacted me to let me know what was happening to my account Had the local company had my account I would have a least had local service to my account and not have to deal with a company miles away Elliot never represented to me that they could sell my account and My Alarm never represented they they had taken over my account and that it would be services miles away I not do feel like I owe MY ALARM for a contract I signed with Elliot who went out of business

Revdex.com of Metropolitan Washington DC June 24,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Monitoring for *** ***
dated as of November 27,
Customer # ***; File # ***
Dear *** ***,
Thank you for your recent correspondence, dated as of June 16, 2014, regarding the above-referenced Agreement. As per your letter, *** explains that she recently spoke with an arrogant Representative that refused to cancel the account as requested. I am very sorry to hear that *** feels she was bullied by our Representative. In listening to the call from June 3rd, *** explained that the monitoring rates are too high, she never received a call when the alarm went off in and that she informed the local office in November of that service was no longer desired. We acquired ***’ account in January and have been providing the service since then
Our Representative stated that our primary focus is to ensure our customers are happy and protected and that we would like the opportunity to retain ***’ business. He offered to have a technician evaluate the system free of charge and waive 50% of the past due balance should *** decide to keep her service. However, should *** still want to cancel, our Representative kindly requested a copy of the cancellation confirmation letter she received in so that we can process the cancellation. Should *** be unable to locate this letter, he explained that we would simply need a cancellation letter with ***’ signature to cancel the account.
At My Alarm Center, we take pride in our customers’ satisfaction. Though we will regret losing such a Valued Customer, we will consider your June 16, correspondence as the written requirement needed to close the account, as a courtesy to ***. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed and all payment obligations have been fulfilled. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
*** ** ***
VP of Legal and Dealer Relations

I want to apologize for making the complaintI was very upset at the time not having been aware I was under any contract and Hawk worked with me to reduce the amount I owed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***

Revdex.com of Metropolitan Washington DC January 25, and Eastern Pennsylvania *** *** *** JFK Boulevard, Suite Philadelphia, PA Re: Residential Agreement for Robert *** dated as of May 27, (the “Agreement”) Customer *** ID#*** Dear*** ***, Thank you for you’re the additional correspondence that we received on January 24, regarding the above-referenced AgreementWe stand by our position referenced in my prior response*** ***’s recent letter requests a refund for the money that was paid for the initial installation. This money was paid to the original company that performed the installation, so a refund will not be issued. However, the account has been cancelled without penalty and a refund of $(the monitoring payments that have been collected by our office) is being issuedPlease let me know if I can be of any further assistance in this matterSincerely, Elizabeth ** B*** VP of Legal and Dealer Relations Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

class="MsoNormal" "MARGIN: 0in 0in 0pt">Revdex.com of Metropolitan Washington DC September 5,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Monitoring Agreement for *** & *** ***
dated as of October 22,
Customer # ***; File # ***
Dear *** ***,
Thank you for your recent correspondence, dated as of August 29, 2014, regarding the above-referenced Monitoring Agreement. First, please allow me to apologize for any inconveniences that *** *** may have experienced.
In reviewing *** ***’s account, it appears that *** *** had been experiencing communication issues with the alarm system. On September 18, 2013, our representative attempted to troubleshoot the issue over the phone and advised *** *** to remove and replace the batteries to try and clear out the trouble light. *** *** stated that he would work on that and call us back if the situation was not resolved. We received a message from our answering service that *** *** was still experiencing issues, but unfortunately, when we left a message to try and schedule a service appointment, we never received a returned call. When we heard from *** *** in January, he was requesting to cancel as he had signed up with another alarm company two months prior.
As stated in the Agreement, “This Agreement shall continue through the Term of Agreement set forth above (months), beginning on the date of connection to Central Station. This Agreement shall automatically renew for successive one-year renewal terms, unless either party gives written notice to the other of its intentions to terminate this Agreement not less than forty-five (45) days prior to the expiration of the original term or any renewal term thereof.” When *** *** contacted our office in January to close the account, our representative kindly offered to do so with a cancellation letter and a 50% discounted buyout. However, it does not appear that we received the letter or payment
Notwithstanding, our primary concern is to ensure our customers are happy and protected. In light of the situation, as a courtesy to *** ***, a refund of $has been processed and will be sent to him directly. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
Elizabeth *B***
VP of Legal and Dealer Relations

I have attempted to get in contact with customer serves for weeks Staying on hold for over from 1-hours before I hung up I also put it for call back four times and have not been called back I put in three emails service request but have not had any returns I made a change in my alarm center online account to make sure I was receiving their emails and I did receive an email from them I put in a request to see about a system up grade, I was contacted in less than three hours The system upgrade quote was well above the industry norm

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me as long as *** *** *** can clarify that there will be no penalty assignedWhen I spoke to the Operations Manager he let me know that I would be allowed "out of the contract" at no additional costThe business' response indicates there is a penalty assigned and therefore I would like clarification of that penalty.
***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com of Metropolitan Washington
DC April 1,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Residential Agreement for *** and *** ***
dated as of September 29, (the “Agreement”)
Customer #*** ID # ***
Dear *** ***,
Thank you for your recent correspondence, which we received on March 25, 2016, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that **and *** *** may have experienced
While our policies are not intended to be difficult, they are designed to ensure no system is left vulnerable throughout the cancellation processFor the safety and protection of our valued customers, it is required that we receive notification of the intent to cancel services from all parties who have signed the monitoring agreementIn the meantime, we have notated the account and there is no balance due at this time
Please let me know if I can be of any further assistance in this matter
Sincerely,
Elizabeth *B***
VP of Legal and Dealer Relations

RE: Complaint ID ***Hello,Attached is the contract between My Alarm Center and I.Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
***
*** ***

"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt">
Revdex.com of Metropolitan Washington DC January 12,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite ***
Philadelphia, PA ***
Re: Monitoring Agreement for *** & *** ***
dated as of April 6,
Customer #*** ID #***
Dear *** ***,
Thank you for your recent correspondence, dated as of January 5, 2015, regarding the above-referenced Agreement. First, please allow me to apologize for any inconveniences that **and *** *** may have experienced.
Our Representative recently spoke with *** and explained that the alarm system is currently communicating with the monitoring station and sending in weekly test signals. It is the ***’ responsibility to test the alarm system and notify us if there appear to be any issues.
Our Representative spoke with *** last week to try and resolve the situation at hand, but *** informed us that they have since switched to ADT and would like to proceed with cancelling the account. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
Elizabeth *B***
VP of Legal and Dealer Relations

After more than a year, they finally fixed it yesterday I guess I should have filed a complaint with Revdex.com at the first time.Thanks,***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com of Metropolitan Washington
DC April 7,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Monitoring Agreement for *** *** and *** ***
dated as of March 15,
Customer # ***-***; File # ***
Dear *** ***,
Thank you for your recent correspondence, dated as of April 6, 2015, regarding the above-referenced Agreement. However, this situation was already resolved, prior to receipt of your notification
After reviewing your correspondence and notes on the account, it appears that *** *** recently called our office on March 25, to terminate his account. Our notes state that *** *** is an *** employee and replaced our alarm system with *** digital life, which is why he would no longer need our services. Below please find some additional detail on the account:
Ø On Wednesday, March, 25th at 12:pm, we received a call from *** *** requesting to cancel (we do not see any earlier cancellation requests on the account)At that time, a message was taken and a representative in our retention department was to call you back promptly. Unfortunately, *** *** did not receive the return call as promised and we are addressing this accordingly
Ø On Monday, March 30th, we received a 2nd call back from *** *** at which point, our representative kindly informed *** *** that a written cancellation letter would be needed for security purposes to process the cancellation. The cancellation letter was received later that day. In this letter, *** *** states that he is “an *** employee and will not consider any retention request.”
Ø That Wednesday, our representative reached out to *** *** via phone to confirm cancellation, but could not reach anyoneThe account was however cancelled that day (April 1st, 2015), without anything further due
Please note that as per *** ***’s Monitoring Agreement, the initial term of the agreement is for months and “shall automatically renew for successive one-year renewal terms, unless either party gives written notice to the other of its intentions to terminate this Agreement not less than forty-five (45) days prior to the expiration of the original term.” Although *** ***’s Monitoring Agreement was in effect until March 15, 2016, we agreed to terminate the account as requested. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
Elizabeth *B***
VP of Legal and Dealer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

class="MsoNormal" "MARGIN: 0in 0in 0pt">Revdex.com of Metropolitan Washington DC September 25,
and Eastern Pennsylvania
*** *** ***
JFK Boulevard, Suite
Philadelphia, PA
Re: Monitoring Agreement for *** ***
dated as of December 1,
Customer # ***; File # ***
Dear *** ***,
Thank you for your recent correspondence, dated as of September 19, 2014, regarding the above-referenced Monitoring Agreement. First, please allow me to apologize for any inconveniences that *** *** may have experienced. It seems that the issue relative to the situation is the additional service that *** *** had been promised at the time of sale and installation. According to your correspondence, *** *** had informed the Sales Representative that in addition to the monitoring of his home, he was interested in the added feature in which the keyfob would be wired to open/close the garage door, as well as remotely access the alarm system
In further reviewing the notes of the account, while the keyfob was able to remotely deactivate the alarm system, it had not been programmed to operate the garage door. I do apologize for the inconvenience this caused *** ***. Unfortunately, our office was not aware of the situation until March 26, 2014. It was at this time that our Customer Care representative offered to have our service department speak with *** *** to see if we could re-wire the keyfob to open/close the garage door as requested.
Our Representative kindly explained that if we were not able to resolve the issue that we would close the account early and without penalty. Our notes indicate that *** *** was busy that day and declined to speak with service, but that he would call us back at a later time. Unfortunately, it does not appear that we spoke with *** *** again until June On June 16, when our Representative reached out to *** ***, we were informed that had signed with another alarm provider. As a security company, we are unable to accept verbaly cancellation requests, so our Customer Care representative kindly requested a written request, but we have not yet received it.
Notwithstanding, our primary focus is to ensure our customers are happy and protected. In light of the situation, as *** *** has obtained service from another provider, we will consider your correspondence the written requirement to close the account. Please let this letter serve as written confirmation that the above-referenced Agreement has been discontinued, the account has been closed, and all payment obligations have been fulfilled. Please let me know if I can be of any further assistance to you in this matter
Sincerely,
Elizabeth *B***
VP of Legal and Dealer Relations