National Barn Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: One of my animals just died I have not been given a date, you refuse to answer phone calls I have to give my animals away because they have no home for the winter and I have no place to store feed or hay I paid a deposit in good faith on April 29, 2014, days ago Regards, [redacted]

---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Fri, Aug 29, at 8:AM Subject: National Barn Company Complaint [redacted] To: [redacted] Dear [redacted] : Since National Barn Company has not taken the initiative to follow-through on any of the actions contained in their responses to the Revdex.com with respect to the construction of a pole barn at my residence, I took the initiative to contact The Pennsylvania Attorney General’s office as advised on your Revdex.com website The representative suggested that I try one final email to National Barn to attempt to resolve the situation before filing a complaint with their office The following is a copy of the email that I sent to Lowell T [redacted] (president) with copy to Ron B [redacted] (sales) on 8/28/for your records If National Barn Company fails to respond to my email by Wednesday September 3, I plan to contact Citibank and dispute the $5,deposit made to National Barn and move on If MrT [redacted] chooses to seek arbitration with the American Arbitration Association as per the terms of his contract, I feel that I have a strong enough case to prevail I appreciate your assistance as a representative of the Revdex.com in attempting to resolve my dispute with National Barn Company Sincerely, [redacted] [redacted] ###-###-#### Dear MrT***: Nearly weeks have passed since I was site-ready for my National Barn Although there was little or no communication from National Barn, I demonstrated great patience and composure until I felt it necessary to file a complaint with the Revdex.com Since my filing there has been little communication on the part of National Barn A simple hello, you’re on our list, or expect your barn to be delivered in “x” weeks would have been sufficient Your most recent written communication stated that my barn would be delivered during the week of July 28th but it never appeared....no explanation Had the reason been that you were unable to locate a crew to construct the barn at my location, I would have worked with National Barn to find a crew, even if it resulted in additional cost to me National Barn’s backlog of orders has apparently prevented you from being responsive to your customers In speaking with a representative from the State of Pennsylvania Attorney General’s Office, it was suggested that I contact you by email before registering a complaint to see if a satisfactory resolution can be reached I truly appreciate that National Barn has more than enough orders to fill without having to be concerned about my order National Barn builds a great product at a fair price, however after such a length of time, National Barn’s advantage has vanished We have arrived at a point where maybe we should explore avenues to end our business relationship on an amicable basis Naturally, this would entail the refund of my $5,deposit with me absorbing the cost of the building permit set to expire in just over one month I harbor no ill feelings towards yourself, your staff or your company but am disappointed that National Barn did not have the courtesy to respond to my repeated inquiries Please advise at your earliest convenience how you prefer to resolve this situation Regards, [redacted] ***

***: [redacted] can build her buildingThe permit office knows it is going to be used for and Apartment and has to be treated as such It doesn't fall under the qualification of "Agricultural Zoning" That is the problem There is a very small fee to get the correct drawing supplied and this is what needs to happen

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: National Barn CoLLC by and through its President Lowell *T [redacted] abandoned the project on or about June 2, On Thursday 5/29/building materials were delivered to my home by National Barn employee MrJerry G [redacted] and crewOn Friday 5/30/ I contacted Hanna S [redacted] at the main office of National Barn in [redacted] , Pa and made a payment of $5,for the delivered materials by way of a [redacted] credit cardPer my telephone conversation of Thursday 5/29/with MrG [redacted] , he stated that he was returning to the "yard" to pick up additional equipment and tools and would return on Monday June 2, I told MrG [redacted] that was good because that would give me enough time to schedule a footing inspection with the [redacted] County Building Inspector's office for Tuesday June 3, On Monday morning June 2, I received a telephone call from MrG [redacted] who advised me that he would not be able to return to my job-site today (6/2/14) because Lowell was sending him and his crew to a big job in VirginiaHe also stated that he did not know when or if he would ever return to build my barnMrG [redacted] apologized and asked that I contact Lowell for any additional informationI attempted to contact Lowell T [redacted] at his office, on his cell phone, and via e-mailAfter over three weeks of negative contact from MrT [redacted] or any one else in National Barn management I contacted my bank and directed them to dispute the charge of $5,It should be mentioned that when the materials were delivered National Barn made no effort to protect them from the weatherDuring the past + days the unprotected building materials have been weather damaged to a point that they are not acceptable to the Building Inspector or to meIn addition when the materials were delivered to the job-site they were placed in such a manner to encroach approximately six (6) feet onto my neighbor"s property doing considerable damage to his landscape as well as mineMrT [redacted] was notified of the above via USPS Certified Mail on July24, National Barn has been notified to repair the damage done to my neighbor's property as well as return my down payment of $6,which they have held since November 24, Regards, [redacted]

National Barn is working to correct the lack of communication you are experiencingOnce the materials were delivered to your desired location full material payment was never received this did delay your start timeAfter materials are delivered and a payment is received only then do we send a builder to begin constructionI understand your concern over missing materials and damaged materials we will look into this and make sure the needed materials are deliveredAs it stands right now we have a tremendous volume of customers that all desire their barns built by the winterWe understand this need and at this time we are working as quickly as possible to get these barns establishedWe are not willing to sacrifice the quality of our barns and rush through the constructionWe will not issue any refund at this timeWe will work to keep you better informed and issue a change order anytime a delay incursWe do have a signed contract and agreement from you making this a legal transaction please understand that we have every intention of completing this barn with the quality promised

I am glad to see a response from MrT***I first talked to MrT [redacted] in September when he contacted me to see if he could assist me with any information to help me make a decision in selecting National Barn to build my pole barnI again spoke to MrT [redacted] on or about June in reference to delivery of building material and start of my pole barn, he asked that I contact his assistant/employee MsRachel P [redacted] ( a very polite and nice young lady)I was to receive building material on June - I was contacted by MsP [redacted] , who informed me that delivery would not be made until June because MrT [redacted] had drive making an unscheduled stop before my deliveryNo product or building material was received on either date or to dateI have tried to contact MrT [redacted] at the very number provided as well as other numbers provided for National Barn CompanyI have left five (5) voice mails since June on his cell phone ((717) 309.7711)with no reply to dateI have sent an email with no reply to dateI would be pleased if I could make contact with MrT***He has my contact information as well, which I will provide again, C: My contact information is on my contract paperwork he could have reach me at any time, he has more information on me than I do himAs for MrJeff C [redacted] , I have spoken to himI contacted the National Barn in TN trying to find out if MrT [redacted] had a boss or if there is anyone higher I could contactMrC [redacted] provided no advice or course of actionHe never advised me to file a complaint, I decided to do that after MrT [redacted] would not return my calls or emailMrC [redacted] never recommended that I cancel any deals, MrT [redacted] has planted that seed with no return calls or emailMrT [redacted] claims he didn't receive all required paperwork from me until February, even at that, it has been four (4) months with no movementMrT [redacted] please contact me, [redacted] , I will keep trying to contact youThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me under the condition that a refund is received within days as of the writing of this response (10.3.2014) If a refund has not been received on or before October 18th 2014, I will refile a complaint with the Revdex.com Regards, [redacted]

[redacted] did buy his building in As of March 2014, his site was still not ready [redacted] is on the delivery schedulePlease contact MrLowell T [redacted] with any questionsHe can be reached at ###-###-####

In regards to [redacted] ***' complaint , Our delivery system is based on "Eligibility" for delivery It's a first come, first serve based system that starts when your PDQ's (Pre-Delivery Questions) are established This spring and winter for that matter, backed us and most everyone in construction up about weeks from the beginning of the busy season Meaning, many more were not ready during the usual seasonal cycleThen, all at once, many more were ready than usual from May-June, which has now extended into late July We've brought on more labor and like most, are continuing to hire drivers to field this year’s unusual rush The good news is we are pushing for our customers in every way to meet this year’s challenges to extinguish the effects of last winter/spring The "Thank You Letter" and yellow PDQ card we sent when you signed up explains what the "Eligibility" date means as well as our "Lead" time You can imagine the problems that would occur if there were no systematic way to handle the ebbs and flows of volume and its demands During the heights of the economy in 2006-2007, we had Lead Times of 12-weeks plusCustomers didn't flinch because our quality and fair price remained steadfast We value all our customers and will continue to do our best to push through this crazy busy season in a timely manner

---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Fri, Oct 3, at 3:PM Subject: [redacted] Closed Complaint ) To: " [redacted] < [redacted] > It is not up to the customer to determine the quality of the crew or the correct way to construct a pole buildingThere are times when it is necessary to train people on how to properly construct buildingsThe contract as well as the agreement, which both are signed, neither state the length of time needed for constructionIn reference to the State Troopers being contacted, no report has been received stating the damage was a result of poor constructionThe State Police are not qualified construction workers, therefor, they cannot make an accurate determination about the cause of the building collapsing [redacted] was sent an email stating we were going to pick up the materials from his site [redacted] would not allow National Barn on his property without first having a signed agreement releasing him from the contractHe has since reversed all of his credit card payments, receiving a refund in fullUpon review of [redacted] ***'s file, National Barn has determined he is in breach of his contract/agreement, both of which have been signedNational Barn has sent a certified letter describing the breach to [redacted] ***, with the request to comply, allowing National Barn to continue construction of the building Sent from my ***

national barn has stop communicating with meI did speak to someone when I called on TueThey told me no builder has been assigned to my jobmaterials are ruining in my fieldThis job should have been done in Maymaterials were supposed to have been ordered in MaySo ,to talk about back orders on material they just ordered is unacceptable They don't even know what they already shipped to meTalking about stall material on back order that I already received All I know is that the $11,I already gave them and have receive no services constitutes Larceny

---------- Forwarded message ----------From: [redacted] [redacted] Date: Mon, Aug 18, at 10:AMSubject: Fwd: [redacted] To: [redacted] ---------- Forwarded message ---------- From: [redacted] *** [redacted] Date: Fri, Aug 15, at 1:PM Subject: [redacted] To: [redacted] was informed of a back order/back log on the horse stalls for several weeks due to the back log of everyone in the construction industry, especially in this part of the countryMuch like National Barns back log has increased dramatically over the last months causing set backs as far as some delays go on original anticipated time frames [redacted] is no exception when it comes to his horse stallsWe attempted to explain this but [redacted] was not satisfied with that as an answerHe wanted us to deliver and try to build sooner than we were able to when it comes to his complete package, including the horse stallsHe is delivered and assigned out to be built by Jerry G [redacted] His building will be constructed over the next couple weeksThank You Amy G [redacted] Bookkeeper National Barn Company Sent from my ***

National Barn is working to correct the lack of communication you are experiencingAs it stands right now we have a tremendous volume of customers that all desire their barns built by the winterWe understand this need and at this time we are working as quickly as possible to get these barns establishedWe are not willing to sacrifice the quality of our barns and rush through the constructionWe will not be issuing a refund at this time but we will work to keep you better informed and issue a change order anytime a delay incursWe do have a signed contract and agreement from you making this a legal transaction please understand that we have every intention of completing this barn with the quality promised

---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Mon, Aug 18, at 10:AMSubject: Fwd: [redacted] To: [email protected] ---------- Forwarded message ---------- From: Amy G*** < [redacted] > Date: Fri, Aug 15, at 2:PM Subject: [redacted] To: [redacted] < [redacted] > [redacted] was delivered and the builder assigned [redacted] , at that point, had done a chargeback, breaching his contractHe did not use the described method of dispute resolution which is; predominantly, arbitrationInstead, he elected to breach his contract which is still in breachThere are materials that have not been paid for on his siteBecause of this breach of contract, we are sending out a letter to [redacted] ; notifying him that the building is to be built and he is liable for the cost of the materials and construction, which is now being blocked by [redacted] This is his second home site, not his predominant residence that is blocked offNot allowing us to gain entry is also a breach of our contractWe would like [redacted] to get his payment re-established and allow us entry to complete his buildingThank you Amy G [redacted] Bookkeeper National Barn Company

Apologies for the lack of communicationYour file is being reviewedSomeone will be in contact to provide information as soon as possible

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response presented by the business is not accurateIn his response the business states that I am a repeat customerI am not a repeat customerThe business states that in a conversation with me I stated, "my satisfaction and (their) superior product and that is why I am having us (National Barn) build the new one." This is not trueI have never done business with National BarnWhile I have built two of these pole barn buildings in southern Maryland, they were not done by National BarnNational Barn also states that they need the last documents for the pre-delivery questionnaire to schedule the delivery date, and ask for this post haste from meThis is also not trueAll of the required documents were sent to the business on or about 12/20/and I have an email from "Katrina" of National Barn acknowledging the receipt of my documentsHowever, FYI I have yet to be given a copy of the signed terms and conditions (agreement) signed by National Barn and myselfI have a copy of the purchase order but not the multi-paged terms and conditions contractIn closing I will say that National Barn did provide copies of their insurance certificates on or about 3/10/That part of the builder's response is true and had he not embellished the circumstances (see above) I would have accepted National Barn's response Thank you for your help Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is the same excuse and run around that I have been getting from the company They have told me on multiple occasions different delivery dates that have came and goneThe reason the delivery was passed in march had nothing to due with the site not being finished, the site was ready, however was covered with snow and iceThe site was not suitable for equipment to go in and out without being stuckThe owner Lowell T [redacted] and I have had communications, with no resolve to the issueHe as well as assured me if delivery dates that have came and goneI have attempted to contact both him and his representative with no resolveThey will not return my phone callsIt is my belief that Mr T [redacted] has no intention of delivering the building I simply want my money refunded so we can go our separate waysIf further proof is required I have multiple emails that can be sent Regards, [redacted]

[redacted] was spoken to this morning and agreed he is in his delivery/build start day windowHe also agreed to to talking tomorrow to intro him to his builderJim works night and sleeps starting at noon and wouldn't be available to speak until then***'s job is not being haulted by NBC for the accused reasons which are not true [redacted] and I have scheduled his intro call and are prepared to when he is available Lowell T***

Complaint: [redacted] I am rejecting this response because: ------- Forwarded message ----------From: [redacted] < [redacted] >Date: Mon, Dec 1, at 10:AMSubject: Fwd: complaint # [redacted] To: " [redacted] " < [redacted] > Thanks ***Sorry I missed your callHave a good day!Sent from my [redacted] Begin forwarded message: From: [redacted] < [redacted] >Date: November 27, at 7:29:AM ESTTo: [email protected]: complaint # [redacted] Sent from my [redacted] To whom it may concern, I am writing on behalf of [redacted] , complaint # [redacted] We discovered that our case was closed, and couldn’t understand why because we still have no resolution to our problem We never responded to the response National Barn gave you because they promised improved communication, so we waited patiently for some word from them to no avail I’ve attached the letter from National Barn Company which was post marked 10-14- This is 11-26-and we haven’t heard a word from them since I emailed them on 11-23-, explaining our dilemma and have not heard back as of todayI explained to them that we have horses that need relocated ***’s year old mother is doing her best to care for them but the bales of hay are too heavy for her to manipulate when the need more The drive is lengthy and we just can’t be driving to care for them every day with full time jobs We understand that the summer started out rainy and I’m sure put a lot of construction jobs behind schedule But at the same time, we can’t get a real person on the phone to find out what’s going on We have called and left countless messages, which have not been acknowledged Our site has been ready since May We need those horses moved now If National Barn can’t make good on their promises and deliver our building ASAP we would like a refund so we can make other arrangements They could at least call and give us some information We have watched several buildings being erected in the area and would like to get on a local contractor’s list so we can get a building Nobody from National Barn has called or emailed with a promise date or that they will refund our deposit Please help us get some resolution to our problem We are really frustrated and disappointed with this company If they can’t deliver NOW, we need our refund back so we can make other arrangements It’s a simple as that Months ago we considered driving to Hanover PA to see if the company was even still afloat That’s how elusive they have become since they were in receipt of our money I hope you will reopen this complaint and get us some resolution Sincerely and thank you, [redacted] PA [redacted] ###-###-#### [redacted] @ [redacted] Regards, [redacted]

[redacted] was spoken to for delivery several timesWe are not able to deliver until the permit is received and as [redacted] knows we do not pay or complete the permit processOur customers are responsible for permits, which is standard construction practice The ***s have not given the permit office permission to approach them with questions to help them with the process anyway I spoke with [redacted] and explained we have to use his custom ordered materials that are ordered for his building size and colors on another job if possible and it may take a little time to do so