National Barn Company

National Barn is working to correct the lack of communication you are experiencingWe normally do not give out start date or completion times because the construction business is so fluidAs it stands right now we have a tremendous volume of customers that all desire their barns built by the winterWe understand this need and at this time we are working as quickly as possible to get these barns establishedWe are not willing to sacrifice the quality of our barns and rush through the constructionWe will work to keep you better informed and issue a change order anytime a delay incursWe do have a signed contract and agreement from you making this a legal transaction please understand that we have every intention of completing this barn with the quality promised

Complaint: ***
I am rejecting this response because:
------- Forwarded message ----------
From: Revdex.com of Metro Washington DC
dir="ltr">
Date: Thu, Oct 9, at 11:AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: *** *** Date: Wed, Oct 8, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] need to reopen this case Lowell T*** of NBC never delivered the barn kit as he said he wouldall our calls and texts are unanswered.
thanks*** ***
Also, please see attached

I, *** ***, have been the primary source of contact for my father-in-lawDue to age and health this issue has given him undue stress and his blood pressure has been elevated.
First: Just about all of the delays are a direct result of the National Barn not doing their jobThey are not a result of anything we have failed to do
Second: I would like to know who you spoke with at Spotsylvania county? Everyone I have spoken with has maintained we can't build the structure due to an acreage restrictionThere will not be an apartment in the building. That is an idea we had bounced around but due to his age and health, he is currently and will remain living in our home(not that that's any of your concern)
Third: Your "company" keeps bringing up these detailed, engineered plans we needWe HAVE them and paid the extra $for themCheck your records
Fourth: No one in the Tennessee office has misled us in anywayThey answered their phone when we couldn't get any contact from your officeI called them trying to reach someone at any National Barn, looking for help and answers, since we couldn't get ANY answer or call from your office
Fifth: We We had an agreement for the material only package since April This has yet to be deliveredIt has been scheduled to be delivered numerous times over the last several monthsThe most recent delivery July 26th was missedAnd we never received a phone call or a response to my emailWhat kind of "company" gives you an EXACT DELIVERY date (as my last email stated), misses it and doesn't even have the professional courtesy of a phone call?? Your company does that type of "business"There is no issue with us not working hard enough to get ready for our deliveryHe did his part he PAID your companyYour company has not delivered the product, which is all your doing!!
So, before you point fingers at who's fault all of this is, you may want to do some reasearchI have every text message, phone call log and email between myself and the everyone I have been in contact with at the National BarnI can show the numerous calls out, with NONE in returnThe same for my emailsYou can TRY to put the blame on your customer but I can PROVE otherwise!
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

** *** and NBC have agreed to deliver and construct his building by mid JulyThe permit was received in house from ** *** on the 27th of AprilOur Lead Time is 6-weeks from the date the file is completed We understand this building is something ** *** wanted pushed ahead, and
continue to do so We look forward to completing ** *** second NBC Building

-------- Forwarded message ----------From: *** *** ***Date: Mon, Jul 28, at 9:AMSubject: Re: CID *** - ResponseTo: ***
D #*** *** ***
As of June 30, 2014, Bid #*** has been completed and paid in full
Amy G***
Bookkeeper
National Barn Company

National Barn does understand that you were promised a specific start date which we try to refrain from doing as the construction business tends to fluctuateAs it stands right now we have a tremendous volume of customers that all desire their barns built by the winterWe understand this need and
at this time we are working as quickly as possible to get these barns establishedWe are not willing to sacrifice the quality of our barns and rush through the constructionWe will not be issuing a refund at this time but we will work to keep you better informed and issue a change order anytime a delay incursWe do have a signed contract and agreement from you making this a legal transaction please understand that we have every intention of completing this barn with the quality promised

Complaint: ***
I am rejecting this response because:
--------- Forwarded message ----------
From: Revdex.com of Metro Washington DC
Date: Mon, Aug 25, at 12:PM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: *** ***
---------- Forwarded message ----------From: *** *** Date: Mon, Aug 25, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] I would let you know it is now August and still no word from Barn coThey promised me that they would be here by the 18th at the latestI have tried to call them every day for a week to get find out when they thought they might be hereI get no call back or text message
Regards,
*** ***

Your request for refund has been approvedNational Barn will be refunding your depositPlease look forward to correspondence in the mail

*** *** along with a handful of other customers have been instructed by Jeff C*** the Prior owner of the TN branch of NBC to file complaints and try and cancel deals** ***h is scheduled for deliveryIt was February when we were still in need of paperwork to have the file eligible for
delivery The winter and distance to Ohio added to the extended time frame which has affected all our customers from last November through Present I'd like to speak with *** *** asap ###-###-####

Complaint: ***
I am rejecting this response because:
-------- Forwarded message ----------
From: *** *** ***
Date: Fri, Jul 4, at 9:AM
Subject: ***
To: "*** ***
reference this on going problemLowell Thomas told you in the begining that someone would call me and we were on week schedulenone of this happened No one has ever called me from this company, no one When I do get through no one has answersThe last time I called they gave me another week delayOn July I spoke with Lowell himselfHe told me he would get answers and call me right backYou guessed it, no call backI still have not received all of materials, still no confirmed scheduleIt's become, tell him something and delay some moreMeanwhile what materials they did bring are weathering on site
Sent from my ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This is the 2nd time I have submitted the complaint, I do not understand how it was determined to be a closed caseThe problems are still ongoing with no end in sightThe promised week delivery date is up and I am still being told that they have no idea when I will get what I paid for (when somebody actually returns an e-mail which is rare, I have copies) Why are they not being held accountableNow weeks into this messPlease HELP!! Below is the original complaintI contacted National Barn back in March, and described that I was interested in purchasing a pole building from them to be installed on my property by themThis was all good and I worked with the employees at NB planning my buildingI was told that this is much quicker and cheaper than traditional stick building and it would be a piece of cake and I would have my building within around 6-weeks from start to finishthis sounded great and I went ahead and signed the contract and made a 1/total price down paymentI wait about weeks and finally receive my initial set of drawings, I take them to the local building department and submit for a permitAround days go by and I get a notice that the drawing must have a state seal on them to be acceptableRidiculous but I have no choiceI contact NB and inform them that I need drawings with the state seal on them before I can get my permitThey say no problem it's and extra $and takes maybe weeks to get them doneNo problem, I paid the $and then wait over weeks to finally get my drawing with the required seal! days later I have my permit and have my site excavation is completed within the same weekI contact NB and tell them that my site is ready and they can finally deliver the materials so we can get this building completed after all this waitingThey tell me that now I'm looking at around weeks for delivery of the materialsWhat?? All of the waiting that has been due to the incompetence of their company and I'm the one stuck waiting againThis is unacceptable and very unprofessionalThey also have the nerve to tell me that the reason that I'm weeks out is because my site wasn't ready and they don't finalize the materials order until the site is ready for deliveryThe reason that the site wasn't ready is because I didn't have a building permit to get the site ready, the reason I didn't have the building permit is because I waited over weeks for the drawings to get my permitAll of the waiting has been due to National Barn with exception of the weeks total from the local permit officeSo from the initial 6-week start to finish here I am now 18+ weeks later and still have no idea when the materials will be here and the building completeIf weeks turned into weeks for the drawing then what will the weeks turn into for the delivery?? I have things I need to do when this building is finally erected but by the time they are finished it may be too late this year, they have ruined my plans on this building for this summer with all of the delays they have causedWill it ever get finished?? Very unprofessional and very disappointed
Finish the job or return all of my $ including the permit and drawing $If you cannot deliver then do not have a contract and take peoples $
Regards,
*** ***

** *** is being contacted for delivery tomorrow the 18th of June for delivery

---------- Forwarded message ----------
From: Amy g***
Date: Fri, Oct 3, at 4:PM
Subject: Fwd: *** *** Barn
To: "[email protected]"
Hi ***,
The forwarded email is in response to the *** *** unresolved complaint.
Amy G***
National Barn
Sent from my ***
Begin forwarded message:
From: ***
Date: October 3, at 4:11:PM EDT
To: ***
Subject: Fwd: *** *** Barn
Sent from my ***
Begin forwarded message:
From: *** ***
Date: September 21, at 10:26:AM EDT
To: *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** ***
We are thrilled with this offer, but please understand we have to have our barn immediately!! We have to connect the fence to the barn As soon as it snows, we will not be able to get to the animals It was degrees here Friday morning Our animals will not survive the winter without a barn We have no place to put our feed and hay
Again, we paid you on April 29th because we needed a barn It is now September 21, months later Can you please confirm a date?
Thank you!
Repeat customers,
*** & *** ***
Sent from my ***
On Sep 19, 2014, at 11:AM, Lowell T*** wrote:
*** ***
I have been updated by the girls in the office with each messageI want to pass this along to you personally and make sure the girls are also aware of what we are going to doBefore I do that though, I want you to know personally that you have my highest respect and admiration for being one of those fortunate few in this world that can be considered a true Salt of the Earth Person.
I ask the office when taking messages, to not just transfer the name and number to me, but also the temperament and tone of the interaction I have always had success in requiring this to be the case, because it first helps me verify those I employ are caring individuals who are doing what I require in earnest, secondly, it let's me understand the caliber and intention of the customers, who I regrettably don't get to interact with near enough because of our sheer volume of activityMy truest apologies for that, and any delays you have experienced to dateWe have a hardship caused by two individuals in TN, who are not Salt of the Earth, and are attacking my company, my employees, and most upsetting of all, my customers These two have formed a Band of Merry Men, who have increased the over all negative effect of their attack They are being dealt with accordingly and you I am proud to say are not their unfortunate caliber of person
So here is what we need to do My understanding is that you have, as required, made your down pmt and supplied all required documents needed to satisfy our PDQ's, (Pre-Delivery Questions) You have not fallen I to the aforementioned negativity, nor breached your contract In an act of respectful good faith, I am offering to you what I have done for several each year I've been in business and let you know you are Not required to pay any more of the $9,balance on your buildingIn addition, Ron, Jerry, any of the girls in the office who volunteer, and myself included, will be coming to build your barn In the last years I have donated buildings to many Churches, Little League Baseball organizations etc, and you are the offices choice this year.
Congratulations!
Please allow me to get those wishing to volunteer the time to come and help with your new barn organized, and I will be calling for this date in the very near futureI am asking anyone cc'd here to respond as a "Reply All" with your answer to volunteering to assist this build for *** ***.
Thank you again *** *** I am a firm believer that Good things happen to Good people, and we here at National Barn Company proudly count you as one!! God Bless
P.SAmy, please text/email this to the yard workers, Bill, Austyn Bynaker, Gage, and Nick
Sincerely,
Lowell *T*** II
Owner
National Barn Company llc
L.TTimber llc
Patriax Log Structures llc
###-###-#### office
###-###-#### cell
###-###-#### fax
***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We are moving and need to clean up property prepared for saleWe are leaving in the next two weeks
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: National Barn company was paid in full for all the materials yet all the materials were not delivered. They also charged my credit card for the construction costs whithout my knowledge despite not having constructed the barn in violation of the contract. I did not authorize the use of my card they kept my info and illegally added the charges. I have filed a criminal complaint against them in ***, Virginia
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:I finally had someone contact us on June 20, 2014, to schedule a delivery on June 26, I had to call the day before to confirm delivery, only to be told there would be NO deliveryKristin informed me that Lowell, the owner, would be in contact with us in hoursI have yet to receive a call from anyone and he will not answer or return our phone callsI can't even say this is the worst customer service EVER received because we basically have received ZERO customer service from this company
Regards,
*** ***

National Barn is working to correct the lack of communication you are experiencingWe do not give delivery dates until you are fully ready for a delivery which is outlined in your welcome letterAs it stands right now we have a tremendous volume of customers that all desire their barns built by
the winterWe understand this need and at this time we are working as quickly as possible to get these barns establishedWe are not willing to sacrifice the quality of our barns and rush through the constructionWe will not be issuing a refund at this time but we will work to keep you better informed and issue a change order anytime a delay incursWe do have a signed contract and agreement from you making this a legal transaction please understand that we have every intention of completing this barn with the quality promisedWe will be sending out the documents you have requested and once you are completely ready then we will issue a delivery date

*** *** building is completeWe are, in fact, not offering overhead doors in a range greater than miles*** *** is being sent a Change Order being released of his responsibility of overhead doors being supplied by National BarnHe will be free to have overhead doors installed locally
This is a market driven change due to overhead door companies not traveling greater than miles with the increased work load they have experienced, as well as everybody in construction since mid May of *** *** can expect his Change Order within the next - hours releasing his liability on the overhead doors with usThank you

Building permits that expire carry a rate of $10-$per extension of time framesAn cost that is not exorbitant compared to the costs incurred by NBC when taking on a contractural agreement with our customers We do work closely with our customers assisting the permitting process within reasonWe will be glad to call and confirm the time extension cost with the permit officeDue to Jeff C*** and Sam L*** continued communication with customers in which they are misleading and the stigma it has caused I would suggest ** *** continue on and not stall us from completing our work together

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***