National Patient Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First I would like to say that I am shocked as to the response.  Their statement is false and fraudulent.  My copay is directed by Congress since I am Retired Military.  They cannot just decide that I will pay TWO copays for one office visit.  I will attach a copy of the COPAY which was made in the office on 9/19/2015.  Any further attempt to bill me for additional COPAYs will be FRAUDULENT and I will report it to the TRICARE HOTLINE.I have made my COPAY already.  You cannot bill me for another COPAY.  The ONLY resolution is that this business recognizes the COPAY I have already Paid and STOP harassing me for an ADDITIONAL COPAY.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Upon receiving the response from NPAS to the Revdex.com I have followed up with their company regarding my account number 996893270. I was advised by two seperate employees that the account still has an incorrect balance of $233.66. The company advised the Revdex.com that the balance has been zeroed out which is what [redacted] advises would be correct. How can I trust a company that is threatening my credit and who lies to the Revdex.com. 
Regards,
[redacted]

We apologize for any inconvenience the complainant may have experienced. Upon review it is...

appearing that [redacted] is now advising our office that they are denying a [redacted] charge in addition to the complainant's [redacted] co-pay that they appear to have resolved. This is the reason the [redacted] balance appears on the account. If the complainant would like we may remove the number on file to prevent future calls but the balance will remain. Thank you.

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint. On June 16th, 2015 our client, [redacted] St. [redacted], placed an account with our office, from a date of service of May 13th, 2015.  On June 17th, 2015 a notice notifying [redacted]...

[redacted] of the account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaint.  On June 29th, 2015 a member of our staff contact Ms. [redacted] regarding the account, and Ms. [redacted] requested that our company not call her again regarding the account.  In order to comply with the consumer’s request that she no longer be called by NPAS, a final letter was mailed out that same day, June 29th 2015, and on July 29th, 2015, our office closed the account and sent it back to our client, [redacted] St. [redacted] Hospital.This account is no longer placed with our office, nor did our office ever report this account to Ms. [redacted]’s credit.  We hope this aids the consumer in resolving her account.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

We are in receipt of the complaint filed by [redacted] A [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on July 10th, 2016 by our client, [redacted]...

Hospital. After reviewing our payment processing system it appears that both transactions attempted August 3rd, 2016 did not process due to invalid zip code. If banking records for the complainant show different and this error needs to be corrected we would need proof of payment to be sent to our offices. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint ­­­­­filed by Ms. [redacted]  and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by Ms. [redacted].  Unfortunately, when our office first received the account for Ms. [redacted], her address...

was missing an apartment/unit number, which caused the confusion and delay in Ms. [redacted] receiving her statements.   As stated by Ms. [redacted] in her complaint, payment arrangements were set-up with Ms. [redacted] to be due on the 4th of each month, since Ms. [redacted] chose to mail in her payments the system was noted with a due date of the 14th of the month to allow processing and posting time and to prevent the payment from being reflected as late. Per Ms. [redacted]’s request, her due date has been changed back to the 4th, we ask that she please make sure to allow time for mailing and processing.
Our office has also asked our quality department to investigate into any poor customer service Ms. [redacted] may have encountered and appropriately handle any findings.  Should Ms. [redacted] have any further questions or concerns please feel free to have her contact our office.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do want to be clear that I both appreciate, and accept, the 50% reduction of the bill, bringing the total down to $352.15. That being said, I would still like to set up a payment plan, as that was mentioned as an option in the letter that I received and attached to the original complaint. I would be happy to pay off the balance in three separate monthly installments from the time of resolution, and upon receipt of a new bill via post reflecting the 50% reduction. This would be two monthly installments of $117.38, and one installment of $117.39, for a total of $352.15.]
Regards,
[redacted]

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint.  NPAS, Inc. does not determine what charges the consumer is charged for, that is determined by the facility, [redacted].  Our office has passed along the consumer’s...

complaint and audit request to the facility.  The facility has advised they completed the consumer’s requested audit of the charges and have sent a letter to the consumer with their findings.  We hope this resolves the consumer’s complaint.  Should the consumer have any additional questions please feel free to have them contact our office directly, or the facility itself.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. Please provide the phone number that you are being contacted at so our offices may better review the matter to...

provide the best possible resolution. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 8th, 2016 by our client, [redacted]...

[redacted] Our office has requested an audit letter to be sent to the address currently listed on file. Please list out all items you have discrepancies with on the Itemized Statement previously sent; and return within 30 days. In addition the audit letter has a consent to audit the account listed on the letter, please sign so we may have consent to perform the requested audit of the items that will be listed. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by Utonah Ruiz and apologize for any inconvenience experienced by the consumer.  Our records indicate several accounts were placed for a 3rd party with the consumer's phone number listed, the records have been properly updated to reflect this was an...

incorrect number and the consumer should not receive any additional calls.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The FIRST contact that NPAS made with my [redacted] insurance was in December 2015.  In fact, I recently contact [redacted] and [redacted] reached out to NPAS regarding this bill.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 No.  When you first mailed me a bill for two accounts in 2013, and mail was returned to you, you did NOT even try to contact me to verify my mailing address.  I contacted the hospital where I received my medical care and they confirmed they have my correct address.  I have no idea where you got my mailing address but it wasn't with the hospital and you FAILED to call me to verify my mailing address.  And this has been an on going issue since December of 2013.  You refuse to update, correct or verify my mailing address.  
Also no.  When I set up a payment plan for my current account.  I was told the due date would be the 4th of every month.  I said I would mail in my payments, and was instructed to mail my payments by the 23rd or 24th of a month as to allow 10 days for mail transit and processing so my monthly payments would be received and processed on time due on the 4th.  If some one told me my payment was due on the 4th why in the world would I wait until the 4th to make the payment?  I have the bill stubs showing my due date as the 4th, but the most recent bill I received shows a due date of the 13th.  It was changed without my knowledge or approval.  But the service I received when I called to inquire about it was extremely unprofessional, unacceptable and just down right rude.  If need be I will send copies of my bills proving the due date was changed.  
I do not consider this matter any where near close to being resolve

We are in receipt of the complaint filed by Ms. [redacted]. Our office has taken the time to thoroughly review the complaint and after review the balance of $1,796.51 remains as patient responsibility.  We would like to apologize for the inconvenience caused with our billing process. The letter...

provided to Ms. [redacted] on  04.11.16  has been reviewed and does state “Please be advised that any future adjustments from you insurance company could affect your patient responsibility.” An insurance adjustment made by [redacted], has caused the balance to adjust leaving the patient responsibility of $1,796.51. Again, we apologize for the inconvenience and ask that Ms. [redacted] follow up with [redacted] for further review of the adjustment.

We again apologize for any inconvenience experienced by the consumer, when the account was placed with our office on April 3rd, 2016, our client, [redacted] and Medical Center, was in the process of billing the insurance information they had on file.  Once we spoke with the consumer we conveyed the updated insurance information to our client, [redacted] and Medical Center for their re-billing.  Our office made every attempt to resolve the consumer's complaint and process all information provided by the consumer, including speaking with the consumer's insurance directly on May 17th, 2016 and May 31st, 2016, during which time the insurance advised that claims submitted electronically required an additional Peer ID#, which we then used to resubmit the billing.  As of today, July 19th, 2016, an additional payment of $393.71 was received, leaving a $100.00 balance, which can be resolved upon proof of the HSA payment the consumer has indicated has not been applied to their account.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue has nothing to do with what the "facility" charges. To further illustrate, I have attached four files: [redacted].  The two UHC files show what was billed by [redacted] Hospital and the amounts that are my responsibility.  The two amounts, $847.08 and $63.92, total $911.  The two UHC documents clearly show that the $911 includes the 9.63% [redacted] State surcharges totaling $80.02. The NPAS documents contain the bill sent to me by NPAS.  [redacted].pdf shows a NYS surcharge of $87.73, which is 9.63% of $911.  NPAS should not have included this surcharge, as it had already been included in the $911. The $998.73 billed by NPAS should be $911.  The $87.73 should be refunded to me. Thank you. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]The supervisor I spoke with is going to RE-send me financial assistance paperwork. This is the EXACT same paperwork I have already filled out 3x and mailed in. This is the exact same circle I have been going in since 2016. It is extremely frustrating/aggravating/worrisome that we are going in the same circle again. 
Regards,
[redacted]

We are in receipt of the complaint ­­­­­filed by Mr. [redacted] and have taken the time to thoroughly review the complaint.  When updated insurance information was obtained in January a claim was submitted, at this time the patient’s insurance company denied  the claim as...

past timely filing.  At this time we have closed the account back to our client, St. [redacted], so that they may work directly with the insurance company to resolve this account.  We apologize for any inconvenience experienced by Mr. [redacted].