National Patient Account Services

We are in receipt of the complaint filed by *** * *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on May 7th, by our client, *** ***
***. Our offices contacted the complainants insurance and verified the remaining balance on the account should be provider write offWe have submitted this information to our client, *** *** *** to have the balance adjustedIf the consumer needs further assistance please have them contact our office directlyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We can continue going round and round on this issue. Look at the date on the letterIt was generated months after all EOB's and adjustments were madeI also spoke to *** this morningThey stated that the only balance due, before Feb 2, was $1796.51. All billing was complete and no adjustments were made after Feb2. Stacy from *** said no activity was placed on my account since the letter was generated, therefore there are no insurance adjustments or outstanding invoices. I accessed my account with *** and confirmed thisThe final EOB from my insurance stated patient responsibility to be $There were no further charges or adjustmentsThe letter from *** stating my account was paid in full in the final in this matterAs for a letter on April from NPAS, this was never receivedThey also stated they tried to call meBoth are falseThe number of complaints filed with Revdex.com leads me to the conclusion that this company is incompetentI will gladly review any documents stating the fact that any such balance existsI have given my proof of payment in fullNPAS has yet to provide me with documentation and account activity proving the balance and 'refunds' from ***If 'refunds' were in play, they were done well before Feb therefore solidifying my claim that $was the final amount due and *** has been paid in full by grant funds per a letter from ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of the complaint filed by *** M***Our office has taken time to thoroughly review the complaint and account detailsWe apologize for any confusion that may have come from the payment processing optionsThe provider website is monitored by the providers ** *** ***
A request has been made to have the website reviewed and is now underwayThe pay by phone options, is highly secure and does require full HIPAA verification prior to making a paymentEvery time this option is used, it is required to provide the requested account informationOnce a consumer’s account is set on a balance resolution, the pay by phone option should function properly as long as no keying errors are madeStatements are mailed fifteen days prior to the due date as a reminder the payment is coming dueThis allows three days for the statement to be received by the consumer, and twelve days for he or she to return paymentPlease accept our apologies as the delay could have been a result in the mail serviceShould the consumer need anything further, please feel free to have him contact our office directly

We are in receipt of the complaint filed by your office by *** *** and have taken the time to thoroughly review the complaint
?We have determined that Ms***’s compliant is validDue to an employee oversight, two of Ms***’s accounts were not reported correctly to
the credit agencyAs of 10/6/14, that oversight has been corrected on Ms***’s account(s)
We apologize for the confusion and the error that was caused
We are in receipt of the complaint filed by your office by *** *** and have taken the time to thoroughly review the complaint
We have determined that Ms***’s compliant is validDue to an employee oversight, two of Ms***’s accounts were not reported correctly to the credit agencyAs of 10/6/14, that oversight has been corrected on Ms***’s account(s)Letters have been sent to Ms*** verifying the accounts are resolved
?Please let me know if I can assist any further in the resolution of this complaint

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 16th, by our client, *** ***
*** Upon review of the calls taken place with our office on December 14th, it was determined that our employees handled these calls in a professional and courteous mannerNo request for a birth certificate was made by our employeesMr*** *** confirmed this account was for the birth of his son and agreed that the issue was due to a misspelling of the patient name, not a person who does not existNo violations appear to have been made or documents providedAs mentioned during the calls, a request to have the patient’s name corrected and insurance rebilled has been submittedIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by *** *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question shows a date of service of 03/02/and was placed with NPAS on 05/06/by our client, *** *** *** ***.As previously stated a call review was made and showed that on 02/01/the consumer’s *** called in stated that she was returning the call that was made earlier and wanted to inquiry about the accountThe consumer’s *** was advised that the review of the account was completed and the balance was determined to be patient reasonability after insurance. The consumer’s *** stated that she would like a bill and was advised that a request for the itemized bill which would break down charges would be sent to the consumer’s addressThis is the same address that was verified with the consumer’s *** lead us to believe that this was a correct addressThe account, since we did not receive any further contact after the consumer’s *** called in, was closed in our office with a remaining balance of $We again apologize for any inconvenience this may have caused but feel that every attempt was made to contact the consumerThank you

We have taken the time to review the concernUpon review, we are able to locate an account for the balance in questionHowever, NPAS works the balances that are provided by the facilityNPAS has inquired with the facility on if the balance is correct and they have responded that it isThe
patient needs to contact the facility at *** *** ***NPAS has no control over what the facility actually charges

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of the complaint filed by Mr*** Lee *** Our office has taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by Mr***. We are now aware of the system issue in the billing system that caused this misunderstanding.
As requested by Mr*** a statement is being sent to the address on file for Mr***. Again, we apologize for any inconvenience. Should Mr*** need anything further or wish to discuss the account further, please feel free to contact our office directly

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January, 6th, by our client, *** ***
***. Our offices contacted the Primary Insurance provided, *** to verify the balance on the account in questionUpon review with the *** they advised total charges $33,887.94, contractual adjustment $24,307.00, insurance payment $8,758.10, a patient fund payment of $however $was refunded, and the correct patient responsibility should be $At this time our offices have sent a request to our client, *** *** *** to have the balance adjusted to the correct amount of $If the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by *** ***Our office has taken the time to thoroughly review the complaint and apologize for any inconvenience the consumer may have experiencedWe greatly appreciate the good faith payments *** *** has been sending however, our letters do
advise that if a consumer is unable to resolve a balance in full to please contact our office to set up a resolution to prevent further collection activityPer the guidelines provided by the facility, *** *** *** ***, our offices are permitted to extend a payment plan for months, which would be a monthly payment of $per month, for the account in question. We would not be permitted to accept the consumer’s proposed $a month due to this exceeding the month maximum guideline in place by our clientIf the consumer would like to accept this offer their account is notated to immediately offer upon receiving a call at our offices ###-###-####In regards to the consumer’s concern with the *** *** *** *** employee, Mrs***, the Consumer would need to contact *** *** *** *** directly to express their concern on this matter as they are an employee of the facility and not our office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are unable to locate this consumer in our database based on the information provided

We are in receipt of the complaint filed by *** * *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 01/19/by our client *** *** ***
*** *** After reviewing the complaint and the account it was determined that the consumer was making payments in the amount of $and the account should not have been sent to collectionsThe account has been reestablished with the original payment plan of $and linked to the consumer’s other accountThe account in question was not reported to the credit reporting agencies. Once again we apologize for any inconvenience this may have caused. If the consumer needs further assistance please have them contact *** ** *** Thank you

Our client, *** *** ***, has made the adjustment to the consumer's account, which can sometimes take between 24-hours to reflect in our system, which is why the consumer was advised the account is under review and placed on hold when calling on July 13th, 2016, once the adjustment is posted by our accounting department, the balance will reflect at NPAS, Incas $just as our client has advised In regards to the consumer's concerns regarding credit reporting, NPAS, Incdoes not report accounts to the credit reporting agencies, and the consumer was never advised by our office that we would credit report, so we are unclear where the consumer's concern is coming from. If the consumer would like to call NPAS, Incto confirm the $balance, please allow hours to allow the changes to be reflected in our system, however our office has not made any misrepresentations or has not "lied" to the Revdex.com

We are in receipt of the complaint filed by *** * *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was originally placed with our office on 01/25/by our client, ***
*** ***On 03/07/the consumer called in and made a $payment on the account ending in 5582. The payment was posted to the account. On 03/22/there were insurance activity being conducted on the accountSince the consumer’s insurance came back with further findings and balance at the time could not be determined as patient’s responsibility, the payment of $that the consumer made on the account ending in was refunded to the consumerIn reviewing the account a payment of $could not be locatedWe ask that the consumer please provide proof of payment so that we may research with our Client *** *** *** to ensure that the consumer is given credit for all paymentsThis account ending in at this time is not showing an auto draft for payment from the consumer’s bank accountAt this time all insurance activities have been completed on the account and the balance of $is showing as balance owed from the consumer. The consumer may have other accounts with other facilities that may be listed within our officeWe ask the consumer to please call our office directly so that we may review any accounts the consumer may haveThank you

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on October 28th, by our client, *** HospitalUpon
receipt of the consumer’s concern, we conveyed this information to our client, and at this time the account is reflecting a $balance. If the consumer needs further assistance please have them contact *** Hospital directlyThank you

We are in receipt of the complaint filed by *** * *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 4th, by our client, *** ***
***. Upon review it was verified the complainant’s insurance did not have a claim on file, it was previously billed twice and for reasons unknown the insurance did not have the claims on fileThis is an error that is out our offices control, the complainant may want to contact our office to verify the insurance information that is on file as well as contact their insurance directly as to how this error could happen twiceTo correct this a request to rebill the insurance has been made and escalated to have completed as soon as possibleThe billing of the complainant’s insurance was confirmed as sent on April 13th, We are unable to provide the remaining balance that will be left from the insurance until they have processed the claim and provided our office with an Explanation of Benefits that they should also make available to the complainant as wellAt this time we ask the complainant to now allow at least days for their insurance to process the claimIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by Ms*** *** and have taken the time to thoroughly investigate. We believe part of the confusion the consumer may be experiencing with our office, is there are two accounts currently placed with our office. Account ending in 6807, is from
a date of service of August 18th, with a balance of $and Account ending in 1592, is from a date of service of August 16th, with a balance of $In reviewing the notes from both accounts it appears as there has been some discrepancies with the insurance companies and our attempts to bill as to which insurance is the primary and which is the secondary. We have now made several calls to both insurance companies and have all the necessary information to refund and rebill both insurance companies in the proper order Please allow time for the insurance follow up to be madeThank you