National Patient Account Services

We are in receipt of the complaint filed by *** ***. Our office has taken the time to thoroughly review the complaint. At this time we have found that our correspondence sent to the consumer on January 7th, meets all validation requirements as required by State and Federal
lawsPlease have the consumer contact our office directly for any further questions or concerns

We are in receipt of the complaint filed by *** *** and have taken the time to thoroughly review the complaint. On each occurrence of speaking with the consumer on this account we reported the provided information back to our client, *** *** *** *** for resolution regarding
the insurance matters.
At this time our client has closed the account in our office in order to resolve the insurance matter on their end, please feel free to contact our client directly. Thank you in advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, I do wish to point out I entered all the requested info via the phone multiple timesI did not make an errorIt just did not work
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/21/20017 by our client, *** ***
***In reviewing the account on 10/22/our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid addressThe address that we have on file the consumer is *** *** *** *** *** ** *** There was also another notice sent on 12/06/2017, there was no response from the consumer. If the consumer needs further assistance please have them contact our office directlyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***I have said this NUMEROUS TIMESI understand you continue to tell me you dont have my financial paperworkI sent it NUMEROUS TIMES in the pastI was told in the last phone call I had with a manager at your company that they would be MAILING PAPERWORK to meI HAVE NOT received any paperwork Again, I will add this is the EXACT SAME PAPERWORK I have sent and mailed in numerous times so I find it pointless that we are going through this entire fiasco againThis is half of my complaint - no one seems to read notes or the case history I cant possibly fill out the SAME PAPERWORK again (this will be the 4th time, mind you) if you dont send it to me!! I was told it would be MAILEDNothing has shown up at my house. Seriously how complicated does this have to be?!
Regards,
*** ***

We would like to thank Ms*** for providing a copy of the canceled check in question. Our client was able to confirm receipt of this payment as it was made directly to their office and have properly credited the payment to Ms***’s account, leaving a $balance. Our client has also mailed Ms*** a statement reflecting this payment. We apologize for any inconvenience. Should Ms*** have any further questions or concerns, please feel free to have her contact our office directly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have not recently been receiving calls from them. Thanks you!
Regards,
** ***

As stated in our previous response the letter that was sent to the consumer, which she has now attached to this complaint, clearly states "“Please be advised that any future adjustments from you insurance company could affect your patient responsibility.” An insurance adjustment was made by ***, and has caused the balance to adjust leaving the patient responsibility of $1,Again, we apologize for the inconvenience and ask that Ms*** follow up with *** for further review of the adjustment as they are the ones who made the adjustment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
It was NOT the NPAS office that took care of this. They sent my account back to the billing hospital and it was addressed with in days from their billing office. NPAS has truly never cleared up this issue. In my book, they resolved nothing but at the end of the day the issue is in fact resolved. Customer service and accountability with people's hard-earned money needs to be a priority for them.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have thoroughly investigated the consumer’s response and would like to apologize for any inconvenience experienced by *** ***. Unfortunately, our office does not show any record of receiving the mentioned communication. NPAS also does not have an employee by the name of Heather Best, nor did we employee anyone by this name during the dates in question. At this time, no further calls or letters will be sent to *** ***. Should the consumer wish to discuss resolution of the account further, please have them contact our office directly

We are in receipt of the complaint filed by Ms*** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Unfortunately, we are unable to locate an account with the information provided. Please provide
additional identifying information for the Consumer’s accountSome items that may be of assistance are account numbers, address statements are being sent to, and the facility nameThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have spoken to their office now five times and no one could explain anything to me I was flat told by their office and the insurance company that I was "OK" Regardless of any paperwork that NPAS is just now producing to me and regardless of any relevant information in regards to the charges, NPAS needs to be held responsible for the true complaint They have the worst Customer Service that I have ever seen And apparently, it takes an Act of Congress to get any REAL information from them in regards to a bill...or in this case.....a SECOND Revdex.com complaint Their Customer Service Department is not well trained in information at hand, nor are they well trained to deal with people They were rude and have given me too many different stories as to how this bill came to be or why I was even told at one point that it was taken care of BY THEM For the many hours I've spent on the phone with NPAS (only to be treated like an it -- oh god, listen to the voice recordings) and with my Insurance Company and the emotional and mental stress that they have caused me, NPAS should wipe my account of $ It would not hurt to also send *** back through training on how to deal with people and to research information

We are in receipt of the complaint filed by Mr*** ** ***Our office has taken the time to thoroughly review the complaint and do not show any open accounts for Mr***The complaint filed had claims that Mr*** has received multiple statements for $12.00, and has sent in proof of
paymentOur audit of the account shows that one statement per account had been sent from NPASAccording to our client, *** *** Hospital and Clinic, the balance of $is an accurate charge due to the balance left after the insurance payment and adjustment and at this time we show no record of proof of payment being sent to NPASAll discussed accounts for Mr*** have been closed and returned to our client. Mr***s also expressed concerns with his wife’s account *** ***, unfortunately do to privacy laws we are not able to address this matter without written consent from *** ***

We are in receipt of the complaint filed by *** *** and have taken the time to thoroughly review the complaint. We apologize for any inconvenience experienced by the consumer. Our client placed the account in question with our office on August 15th, 2015. After speaking with
the consumer we did submit her concern to our client for review, and they have corrected the balance in question to reflect a balance of $We hope this resolves the consumer’s complaint. Should the consumer have any further questions or concerns, please feel free to have them contact our office directly

We are in receipt of the complaint filed by *** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on April 2nd, 2016. Upon receipt of the consumer’s
letter, we conveyed their concern to our client, *** Regional Medical Center, and at this time the account has been corrected and is reflecting a $balance. Should the consumer need anything further, please feel free to contact our office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowUnder Texas Finance Code they did not send all the required information which I specifically requested in the debt validation letter sent to them in December I clearly listed all the information that Texas requires Because this has not been completed according to the Texas Finance Code the company has to delete the Tradeline A complaint with the CFPB has also been made A certified letter to the company explaining all the details has been sent via certified letter to their main office
Regards,
*** ***
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