National Patient Account Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI did contact NPAS, and they claim not to have thr person's telephone number This is simply not true Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This was a previous complaint that still has not been resolved by the Company, even after they stated that they would go back and resolve the matterI have spoken to the insurance company and NPAS on the same day and was reassured that this was taken care of and that no payment was necessaryI am AGAIN being billed and when I called NPAS, it was a completely different story and they are totally impassive about being reportedThe following is my original complaint:I was seen at the [redacted] , which NPAS, Inc must be an affiliate toI contacted this company the first time in regards to a bill that I received for a substantial amount of money for a past surgery (that was back in November, billed in June)When I called them I referenced a refund check that they had sent out in the same amountThey told me that they were going to freeze my account, that I would receive no more bills until I heard from themWell, I never heard from themThis was on 06/08/at 6pm when I spoke to [redacted] I recently started receiving back to back bills that were changing So today at around 1pm I called back to NPASAgain, I spoke with [redacted] I asked her why I didnt get the phone call to resolve this issue and she had no answer to meI asked her to look up the check that was cut, and she said that she had no access to thatShe checked with her Supervisor, who also said they did not have access to thatSo, I asked her to call the insurance company and see if they could reach a resolution to where the missing money wasShe said she had no accesss to that informationIn turn, I told her that she did, because they billed themI also told her that I would have to have my husband call them in that scenerio because I am a dependent under his accountShe just kept repeating that there was nothing she could do for me and finally asked me if I would be making that payment todayI told her "NO, I am not making a payment for something that is NOT my fault and that their billing/accounting departments ar Translate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: $billing cease immediatelyFor the treatment of their reps and the run around that I have been given, this needs to disappearI have been in contact with them now a total of FOUR timesAnd my husband spoke with our Insurance CompanyBoth told us this was resolved as of our previous phone callThey record their callsWhy has this been an issue for something that occured nearly a year ago now?! Translate

We are in receipt of the complaint filed by [redacted] A [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on July 10th, by our client, [redacted] HospitalAfter reviewing our payment processing system it appears that both transactions attempted August 3rd, did not process due to invalid zip codeIf banking records for the complainant show different and this error needs to be corrected we would need proof of payment to be sent to our officesIf the consumer needs further assistance please have them contact our office directlyThank you

We again apologize for any inconvenience experienced by the consumer, when the account was placed with our office on April 3rd, 2016, our client, [redacted] and Medical Center, was in the process of billing the insurance information they had on file Once we spoke with the consumer we conveyed the updated insurance information to our client, [redacted] and Medical Center for their re-billing Our office made every attempt to resolve the consumer's complaint and process all information provided by the consumer, including speaking with the consumer's insurance directly on May 17th, and May 31st, 2016, during which time the insurance advised that claims submitted electronically required an additional Peer ID#, which we then used to resubmit the billing As of today, July 19th, 2016, an additional payment of $was received, leaving a $balance, which can be resolved upon proof of the HSA payment the consumer has indicated has not been applied to their account

We are in receipt of the complaint filed by Ms [redacted] Our office has taken the time to thoroughly review the complaint and review each account and call recording On December 22, NPAS made our only outbound call to the consumer, at which time the representative advised she was calling from NPAS on behalf of St***’s Hospital Ms [redacted] advised she was unaware of who NPAS was, and the representative offered to provide a phone number for Ms [redacted] to return a callMs [redacted] continued the call and advised she should not be the responsible party for the bill, and would fax in documentation to show thisAt this time our office shows no record of receiving the documentationNPAS will gladly have this reviewed again once this information is receivedPlease fax this to ###-###-#### Attention Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon receiving the response from NPAS to the Revdex.com I have followed up with their company regarding my account number I was advised by two seperate employees that the account still has an incorrect balance of $The company advised the Revdex.com that the balance has been zeroed out which is what [redacted] advises would be correctHow can I trust a company that is threatening my credit and who lies to the Revdex.com Regards, [redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed the complaint On May 24th, 2016, our client, [redacted] Hospital, placed an account with our office for collections in the amount of $from a date of service of June 13th, On May 31st, 2016, we sent a letter notifying the consumer of the same to the same address listed as contact information on this complaint, leading us to believe it is an accurate address for this consumer Upon receipt of this complaint we contact our client, [redacted] Hospital regarding the consumer’s claim that this matter should have been covered by her insurance Our client advised this bill was denied by Medicaid and that they made several attempts to contact the consumer to obtain updated billing/insurance information We have recorded the consumer’s request for no additional calls regarding this account, however we do encourage the consumer to contact the facility, [redacted] Hospital to discuss the billing of her insurance We hope this resolves the consumer’s complaint, and we apologize for any inconvenience experienced by the consumer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and the business has not provided any resolution other than wash their hands of it I do not appreciate the fraudulent attempt to obtain an additional copay from a retired veteran when clear evidence of payment was provided I will not accept any further correspondence from this business, and will consider this complaint resolved.Regards, [redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office with NPAS on 03/02/by our client, [redacted] [redacted] *** Per review of the account and after insurance review the balance was determined to be patient responsibility on 09/08/On 11/08/2017, 12/22/2017, 01/17/2018, 02/01/phone call attempts were made to the consumer at the phone number provided 801-830-5337, a voice mail was left for a return call each time On 02/01/the consumer’s wife called in stated that she was returning the call that was made earlier and wanted to inquiry about the accountThe consumer’s wife was advised that the review of the account was completed and the balance was determined to be patient reasonability after insurance The consumer’s wife stated that she would like a bill and was advised that a request for the itemized bill which would break down charges would be sent to the consumer’s addressThe consumer’s address and phone number were verified by the spouse to be correct as listed on the accountOn 02/19/the itemized bill was mailedOn 02/23/a follow up call was made to the consumer and a message was leftOn 02/27/a letter of final notice was sent to the consumer’s addressWith no response from the consumer the account closed with NPASIf the consumer needs further assistance please have them contact our office directlyThank you

We apologize for the delay in response, but we have been unable to locate an account matching the demographics listed on the consumer’s complaint belowIf the consumer could please provide the patient name or account number listed on the statements we will thoroughly investigate the consumer’s complaint

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint NPAS, Incdoes not determine what charges the consumer is charged for, that is determined by the facility, [redacted] Our office has passed along the consumer’s complaint and audit request to the facility The facility has advised they completed the consumer’s requested audit of the charges and have sent a letter to the consumer with their findings We hope this resolves the consumer’s complaint Should the consumer have any additional questions please feel free to have them contact our office directly, or the facility itself

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on July 15th, by our client, [redacted] *** -We are apologetic that in the complainant’s response they claims, “the business response contains lie about their actions.” We try to provide the most accurate responses possible, if the complainant has discrepancies that need to be addressed please have them provide details so we may further research the matter-The complainant’s response claims, “They refuse provide proof of transfer and [redacted] indicates that this is not int their department.” The original complaint requested no proof of transfer of the accountUnfortunately since the account is closed from our offices and return to our client, [redacted] ***We are unable to send any further correspondence per our contract with our client, [redacted] ***Our offices have no control over [redacted] ***’s offices and locating of accounts-The complainant’s response claims, “They still refuse to provide address police information for report.” [redacted] will need to file a Police Report with the local Police Department in their areaWe are unable to advise specifically the address for [redacted] ’s local Police Department-The complainant’s response claims, ‘issued a bill after the message that they did not have his bill.” Per our offices records we do not indicate any letters have been sent since our previous Revdex.com response-The complainant’s response claims, “They are refuse provide contact information for their fraud department.” Per NPAS Policy all possible ID theft information must be provided in writing, to include police reports and photo IDsHowever since the account is no longer in our offices; the complainant will need to contact Medical Center of Plan directly for guidance on this matter

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumer The account in question was placed with our office on June 16th, 2016, by our client, [redacted] County Community Hospital, after their office made attempts to resolve the balance and insurance billingOn June 25th, 2016, the consumer did speak with our office and provided his insurance information and requested to have this billedWe have initiated the process of billing the insurance for the account in question and will notify the consumer of the outcome once a response is received from the insurance provider Should the consumer need anything further, please feel free to contact our office

We are in receipt of the complaint filed by [redacted] P [redacted] and have taken the time to thoroughly review the complaint The payment made on 10/23/in the amount of $properly posted to the account ending in on 10/24/In regards to Ms [redacted] allegations in the use of her account, Our office is more than willing to investigate the complaint and alleged charges, however we will need more information from Ms [redacted] to do soProof of the alleged fraudulent charges made to Ms [redacted] ’ bank account, and a copy of a Police Report are needed to further investigateOnce the requested information is provided to our office will thoroughly investigate the complaintInformation may be sent via fax at ###-###-#### Attention Compliance, or by mail to P.OBox [redacted] Louisville, KY40269.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business response contains lie about there actionsThey refuse provide proof of transfer and [redacted] indicates that this is not int their departmentThey still refuse to provide address police information for report and issued a bill after the message that they did not have his bill.They also refuse provide contact information for their fraud department Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] did in fact contact me and NPAS was able to reach a resolution with [redacted] Medical and not only credited my account the misplaced payments but brought the account to a zero balanceRegards, [redacted] ***

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on July 15th, by our client, [redacted] ***Our client recalled the account from our office on July 20th, for review of possible ID TheftThis closure happened between [redacted] ’s contact with [redacted] and NPAS resulting in the confusion of not being able to further assist [redacted] After further review it appears that the [redacted] is awaiting a copy of a police report from [redacted] and they will be able to complete the review for the ID TheftThe concerns [redacted] has concerning customer service have been forwarded to our Quality Department for reviewIf [redacted] needs further assistance please contact the Regional Business office for [redacted] at ###-###-####

We are in receipt of the complaint filed by Utonah Ruiz and apologize for any inconvenience experienced by the consumer Our records indicate several accounts were placed for a 3rd party with the consumer's phone number listed, the records have been properly updated to reflect this was an incorrect number and the consumer should not receive any additional calls

We have been unable to obtain additional information to locate this account, please ask the complainant to provide further details as to the name of the patient they are filing this complaint on behalf of Thank you