National Patient Account Services

Our client, [redacted] Medical Center, has had this account placed on hold until the Patient Advocacy Group has completed their look into this account. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I await confirmation that an audit of my account is underway by the [redacted]  Months ago a three-way phone discussion was held among NPAS, [redacted], and myself wherein it was agreed that the matter would be investigated and I would receive a formal response.  An audit of my account was discussed at that time.  I have received no further input from any party since that time.  Additional calls were made to NPAS by me.  Hence, there is no evidence that an audit and/or related actions are underway.  My original complaint remains unresolved until there is documented action toward resolution.I am currently on vacation and do not have access to my more detailed records.
Regards,
[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed the complaint.  On May 24th, 2016, our client, [redacted] Hospital, placed an account with our office for collections in the amount of $1212.93 from a date of service of June 13th, 2015.  On May...

31st, 2016, we sent a letter notifying the consumer of the same to the same address listed as contact information on this complaint, leading us to believe it is an accurate address for this consumer.  Upon receipt of this complaint we contact our client, [redacted] Hospital regarding the consumer’s claim that this matter should have been covered by her insurance.  Our client advised this bill was denied by Medicaid and that they made several attempts to contact the consumer to obtain updated billing/insurance information.  We have recorded the consumer’s request for no additional calls regarding this account, however we do encourage the consumer to contact the facility, [redacted] Hospital to discuss the billing of her insurance.  We hope this resolves the consumer’s complaint, and we apologize for any inconvenience experienced by the consumer.

We are in receipt of the complaint filed by [redacted] and have thoroughly investigated the consumer’s complaint.  Our office has been in contact with our client in regards to the consumer’s insurance coverage.  At this time, the client, Swedish Medical Center, has closed the account...

in our office so that they can work directly with the consumer’s insurance company.  If the consumer has any additional questions or concerns, please feel free to contact the facility directly.

We are in receipt of the complaint filed by [redacted], and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 12/05/2017 by our client, [redacted]. In...

reviewing the account and the client requirements for accepting a payment arrangement it appears that the consumer was offered a payment within the guidelines set forth by our client [redacted]. Our client offers a loan program which the consumer declined.  If the consumer needs further assistance please have them contact our office directly. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the business' letter.  I consider this complaint resolved.Regards,[redacted]

We are in receipt of the complaint filed by [redacted] and have thoroughly investigated the consumer’s complaint.  We apologize for any inconvenience experienced by the consumer.  The appropriate billing has been completed to Ms. [redacted] Workman’s Comp insurance and our office is...

currently awaiting their response.  The consumer should not receive any additional notices while our office is working with the facility and insurance to  resolve the balance . Should the consumer have any further questions or concerns, please feel free to have them contact our office directly.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 02/19/2016 by our client, [redacted]...

[redacted]. We have reviewed the call that took place on 01/18/2018. The consumer was advised that the balance on the account was patient responsibility. The consumer was in the processes of being transferred to a manager when the call ended. We apologize that a resolutions could not be reached at the time of the call. A member of management will be reaching out to the consumer to offer assistance on the account in question. If the consumer has any questions please call our office directly. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt of the complaint filed by [redacted] P. [redacted] and have taken the time to thoroughly review the complaint.   The payment made on 10/23/15 in the amount of $55.15 properly posted to the account ending in 5769 on 10/24/15. In regards to Ms. [redacted] allegations in the use of her...

account, Our office is more than willing to investigate the complaint and alleged charges, however we will need more information from Ms. [redacted] to do so. Proof of the alleged fraudulent charges made to Ms. [redacted]’ bank account, and a copy of a Police Report are needed to further investigate. Once the requested information is provided to our office will thoroughly investigate the complaint. Information may be sent via fax at ###-###-#### Attention Compliance, or by mail to P.O. Box [redacted] Louisville, KY40269.Tell us why here...

This was a previous complaint that still has not been resolved by the Company, even after they stated that they would go back and resolve the matter. I have spoken to the insurance company and NPAS on the same day and was reassured that this was taken care of and that no payment was necessary. I am AGAIN being billed and when I called NPAS, it was a completely different story and they are totally impassive about being reported. The following is my original complaint:I was seen at the [redacted], which NPAS, Inc must be an affiliate to. I contacted this company the first time in regards to a bill that I received for a substantial amount of money for a past surgery (that was back in November, billed in June). When I called them I referenced a refund check that they had sent out in the same amount. They told me that they were going to freeze my account, that I would receive no more bills until I heard from them. Well, I never heard from them. This was on 06/08/25 at 6pm when I spoke to [redacted]. I recently started receiving back to back bills that were changing . So today at around 1pm I called back to NPAS. Again, I spoke with [redacted]. I asked her why I didnt get the phone call to resolve this issue and she had no answer to me. I asked her to look up the check that was cut, and she said that she had no access to that. She checked with her Supervisor, who also said they did not have access to that. So, I asked her to call the insurance company and see if they could reach a resolution to where the missing money was. She said she had no accesss to that information. In turn, I told her that she did, because they billed them. I also told her that I would have to have my husband call them in that scenerio because I am a dependent under his account. She just kept repeating that there was nothing she could do for me and finally asked me if I would be making that payment today. I told her "NO, I am not making a payment for something that is NOT my fault and that their billing/accounting departments ar
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Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
$400.37 billing cease immediately. For the treatment of their reps and the run around that I have been given, this needs to disappear. I have been in contact with them now a total of FOUR times. And my husband spoke with our Insurance Company. Both told us this was resolved as of our previous phone call. They record their calls. Why has this been an issue for something that occured nearly a year ago now?!
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter is finally resolved. However, it should be noted on the day I filed my Revdex.com complaint I contacted the hospital billing office myself, and resolved the matter with one of their helpful representatives in about 10 minutes, after months of getting nowhere with npas. They resolved nothing, and it was their mistake from beginning to end. Their hospital client is aware of this now too, as they will no longer have me as a patient/customer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
WHY WAS MY CLAIM BEING INCORRECTLY SUBMITTED SEVERAL TIMES TO [redacted] HOSPITAL INDEMNITY PLAN [redacted] INSURANCE COMPANY.  Several of THEIR OWN (NPAS INC.)  CUSOTMER SERVICE REPS TOLD ME THAT MY CLAIM HAD BEEN DENIED AS "A TERMINATED MEMBER" OR "MEMBER NOT FOUND".  [redacted] HOSPITAL INDEMNITY PLAN [redacted] INSURANCE NEVER RECEIVED A CLAIM FROM THEM!  I WANT TO KNOW WHERE IN THE BLAZES NPAS INC WAS SENDING MY CLAIM. I TOLD NPAS MANY MANY TIMES THE ADDRESS WHERE IT NEEDED TO BE SUBMITTED, AS WELL I GIVING THEM A PEER NUMBER AND MY MEMBERSHIP NUMBER TO REFERENCE ON MY CLAIM.  THE ONLY REASON THE $120.00 WAS PAID WAS BECAUSE I PROVIDED TO [redacted] A COPY OF MY OWN EOB. A COPY OF THAT INFORMATION IS ATTACHED TO THIS REJECTION NOTICE.  NPAS DID ABSOLUTELY NOTHING EXCEPT TO BE USELESS.
Regards,
[redacted]

We have been unable to obtain additional information to locate this account, please ask the complainant to provide further details as to the name of the patient they are filing this complaint on behalf of.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are in receipt of the complaint filed by [redacted].  Our office has taken the time to thoroughly review the complaint, and would like to apologize for any confusion due to our billing process.  There are two accounts for Ms. [redacted]. One account is closed with proof of...

payment information. The second account is the account number provided by Ms. [redacted], and is open with the balance due as patient responsibility., which we have verified with our client, [redacted] Hospital Center.  Per the cease and desist request the account will be closed, however the account may be placed with another vendor for collections by the facility, so we urge the consumer to reach back out to the client directly to ensure this matter is resolved.

We are in receipt of the complaint filed by Art Anderson and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The phone number for our office provided on the statement is a working number, with a voicemail box. We...

apologize for the inconvenience, and will have the phone line check to ensure it is working properly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 08/08/2017 by our client, [redacted].  The...

consumer’s comments to the level of customer service they received is unacceptable and against what our company policy states the level in which we should provide as customer service.  The representative in question will be reprimanded in accordance with our Company Disciplinary Policy. Again we want to express our sincere apologize. If you have any further questions or concerns please contact our office directly.  Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 08th, 2016 by our client, [redacted] Our office has requested an audit of services from our client, using the information provided by the complainant. It has been confirmed by our office that our client has completed the audit of services and adjusted the balance on the account by $250.00. In addition the client has mailed a letter to the address on file with our office stating their findings. If the consumer needs further assistance please have them contact our office directly. Thank you.