National Renewal Exchange

I made a call today to National Renewal for a friend I have been taking care of. Brice is a low life bully! This friend has been told several times 1 more payment. He has tried to get things canceled. I called today to complain about the magazines they send...he has told them he doesn't want those...he requested a change. When I spoke to Brice today I was told "if he makes his last payment we will change them.." My friend changed his bank account to stop the withdrawal's... This company even called the bank to try and get a payment! He has bullied and threatened to keep calling until he is paid. This is elder abuse! When I spoke to Brice he was the same with me...didn't want to hear anything! He said the calls would continue...I asked for his "collection" to send a letter. No they call...that way no one knows about the abuse. If this is how they run there company...lets just say bad news travels faster than good news... If I hear no reply in 24 hours I will start posting on Face Book...not a threat...just a fact. That way people being bullied will know they are not alone...

I had contacted the Magazine Service to cancel my subscription On 3/14/2016, I called ###-###-#### and was connected to a Service AgentI explained to the agent that I wanted to cancel my subscriptionShen then asked why I wanted to cancel, was I not satisfied.....I explained that I needed to cancel as my finances were tight and I could not afford making the monthly payment as I had my monthly house note and utilities needed to be paid on timeShe then went on to say that I was only allowed to cancel in June/and since that date has passed I can no longer request a cancellation and she could just go ahead and defer a months payment while I could make arrangements to pay for the serviceI then told her no that I just want to cancel as my house note and utilities are more importantShe again refused and said she could defer payents for two months and said I can not request a cancellation as I am obligated to pay for the serviceI asked her (just to see what she would say), whe

Dear Ms [redacted] ,Thank you for contacting National Renewal Exchange regarding the complaint filed by [redacted] We are pleased to report that we have resolved this matter directly with Ms [redacted] and now consider this matter closed Therefore, we thank the Revdex.com for its assistance and welcome any questions that you may have Thank you.Sincerely,National Renewal Exchange

Hello, I see that I am not the only one that is not happy with this company I have been told by the company that I cannot CANCEL my membership/BILL I am only on Disability and like others, didn't know that I had to PAY $a month for monthsThe total comes out to $ I called them to CANCEL but I was told that I couldn'tI still would like to CANCEL this order, even though they have let me only pay $a monthEvery months I have to call them thoughIf I don't call them then it will go back to the $a month I really don't have that kind of money to spend on magazines Any HELP would be greatly Appreciated Thank You

To Whom it May Concern;We have spoken with customer in regards to her concerns with order We have eliminated any more payments on order and added her phone number to our internal do not call list Customer confirmed she is satisfied with said resolution Sincerely, National Renewal Exchange

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I have tried repeatedly to cancel my magazine order they refuse to stop billing me I spoke with someone in December told them I could no longer afford the magazinesAsked them to please stop taking money from my cardI called again today because I found out they are still charging my card once again was informed that im required to continue to pay for several more months I don't want the magazines and don't feel I should continue to pay for something I do not wantAnd have repeatedly told them to cancel

Dear Mr [redacted] , National Renewal Exchange thanks you for providing notice of the complaint submitted by Ms [redacted] In an attempt to promptly resolve this matter to Ms [redacted] 's satisfaction, we have made multiple attempts to contact her via phone and emailUnfortunately, all such attempts have proven unsuccessfulTherefore, we welcome Ms [redacted] to contact us at her convenience and we will gladly assist herThank you Respectfully, National Renewal Exchange

NRE contacted me somehow and I agreed to purchase subscriptions and was told that my discover card would be drafted on the day of my choice They immediately drafted my account which breached the contract I closed my Discover and how am in collections which I plan to dispute

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Mr [redacted] , National Renewal Exchange thanks the Revdex.com for bringing Mr[redacted] 's complaint to its attentionWe have resolved to provide Mr [redacted] with his proposed resolution and we thank him for his feedbackPlease inform Mr [redacted] of this decision, as we have been unable to contact him directlyThank you National Renewal Exchange

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Dear Mr [redacted] , National Renewal Exchange thanks you for this opportunity to address the complaint submitted by Ms [redacted] We have made multiple attempts to contact Ms [redacted] to discuss her concerns, but have been unable to connect with herRegardless, we hereby agree to Ms [redacted] 's proposed resolution and welcome her to contact us with any questionsThank you Sincerely, National Renewal Exchange

Dear Ms [redacted] ,Thank you for contacting National Renewal Exchange regarding the complaint filed by [redacted] *** We have made several attempts to contact Ms [redacted] to discuss her concerns, but have been unable to connect with her Regardless, we have cancelled her order and removed the account from collections Also, please inform Ms [redacted] that her information was never reported with any credit reporting service Thank you for your assistance with this matter and please contact us with any questions.Respectfully,National Renewal Exchange

Dear Mr [redacted] ,Thank you for contacting National Renewal Exchange regarding the complaint filed by [redacted] We are pleased to report that we have spoken with Mr [redacted] and reached a mutually agreeable resolution to this matter Therefore, we now consider this matter resolved, but we remain available to answer any questions that you may have Thank you.Sincerely,National Renewal Exchange

Dear Ms [redacted] ,Thank you for contacting National Renewal Exchange regarding the complaint filed by [redacted] We are pleased to report that we have spoken with Mr [redacted] and resolved this matter We thank the Revdex.com for its assistance and we welcome any questions that you may have Thank you.National Renewal Exchange Inc

I have lupus and my health has gotten worseI am not working at the time due to my illnessI am trying to get disabilityI called and requested that services be cancelledI don't want if I get approved for disability to use what little income I have on magazinesThe 1st person I spoke with was no helpI did speak with another manager who offered to put payments on hold until august on one account and july for the otherat this time I did not realize that I have been charged twice a month A rep called in April prior to my health getting worst asking about extending my orderYes I agreed most companies extend your payments not give you accounts and charge you monthly paymentsthis company is a rip offseems like no matter what you cant get out of the contractits easier to end a cell phone contract than with themI cant afford this and feel that I shouldn't have to continue paying for something that I don't need especially with being ill and having hard financial tim

Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ Dear Mr [redacted] : National Renewal Exchange thanks the Revdex.com for providing notice of Mr [redacted] 's concernsWe have since contacted Mr [redacted] and delivered his desired resolution to help him outThank you for your assistance and please contact National Renewal Exchange with any questionsThank you Sincerely, National Renewal Exchange

We have told This business that we want to unsubscribe and to please stop sending the magazinesBut they keep sending them and billing us, even though we don't want themWe have been trying to unsubscribe for well over a year and they don't let usThis business keeps calling my home phone several times a day repeatly, everyday and even on the weekendsWe have a disabled person, whom they drive crazy with their calls and small children in the householdThey have been very disrespectful, saying that they will ruin our credit, that we will be debt the rest of our lives, that we better pay Or we will lose everything we own and keep calling multiple times a day everyday We no longer have the patience for all these ridiculous calls and threatsWe dont want their magazines or subscriptionsWe would very much appreciate if they will quit calling, and stop trying to bill us Thank you for your time

To Whom it May ConcernI am unable to locate this customer in our system by name, address, phone number or email address IF the customer could provide an account number or the last digits of the credit card that was billed I can do a more in depth search Thank You National Renewal Exchange

To Whom it May Concern We have made numerous attempts to contact Mr [redacted] to resolve his concerns about his order.Contact information was left To date we have not heard from customer, so we have cancelled his order and placed his phone number on our internal do not call list If Mr [redacted] would like to discuss his order we would be happy do so Sincerely National Renewal Exchange

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Dear Mr [redacted] , Thank you for notifying National Renewal Exchange about the consumer complaint filed by [redacted] We are happy to report that we have successfully resolved the complaint directly with [redacted] Thank you for your assistance and please contact us with any additional questions Respectfully, National Renewal Exchange Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/15) */ Thanks for your help in reaching a fair and reasonable resolution