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National Secure Processing Reviews (153)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI placed a call on 11/20/2015, [redacted] returned my call leaving a voicemail, I called again, she was not availableShe returned the second call, leaving a message stating my account would be refundedI placed multiple calls back after this to speak to her, I have not had any call back since that pointI finally spoke to [redacted] on 12/11/2015, he stated I would receive a sum over $less than the amount I paidI HAVE NOT RECEIVED ANY AMOUNT AT ALL AS OF 12/17/I informed him that I still HAD NOT received the supposed agreement I signedHe did finally email me a copyThe signatures on five of the pages are identicalThe other two pages are also identical & not my signatureI will black out my personal info & attachThe documents sent to Fed Loan on my behalf also are a blantant lie regarding my income they used to qualify me for forbearancesNSP is charging me for monthly service fees, that I did NOT agree toI had agreed to a ONE TIME FEE of $ONLYI want a full refund minus the $If I need to get an attorney I will request the full refund, plus interest on the money thye claim has been held in 'trust'I infomred [redacted] of this also Regards, [redacted]

[redacted] Attachments3:PM (hours ago) [redacted] *** Hello [redacted] This issue was already resolved with the client back on 8/26/We refunded the client back the money that was drafted and a confirmation of cancellation was sent to the clientAttached is proof that this refund was already issued to the client Best Regards, [redacted] Client Services Manager [redacted] @01CFB267.B14BBC Phone: (855)-747- Email: [email protected] Website: www.NSProcessing.com

Client has spoken to our client services department and account has been settled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The account is NOT settledThey owe me $and sent a check for $416.20; a check that I have zero intention of cashing because I do not accept their definition of settling my account Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I never signed any documents with this company and I would never agree to pay someone money just to manage my student loans when fed loan servicing who my student loan is serviced by manages my loans for freeI was under the impression by the representative that I was on the phone with that the amount that I was paying every month was going towards my student loan, not to manage itTherefore I should be entitled to a refund of MY moneyYou change all of my personal information with the fed loan servicing without my knowledge to where if I ever needed to be contacted they had no way to do so, and also had two phone numbers listed on there that were non working numbersNone of this was my doing it was the COMPANIES doing! I'm not the first that this has happened to eitherYour company is misleading and promising students such as I such great services when instead you automatically enroll us into a program that isn't even paying towards our loans and make it impossible for the company that does service our loans to reach meIf you were so trustworthy and such a great company you wouldn't have over negative reviews under the Revdex.coms site which is where I initially learned how misleading and untrustworthy your company truly isI will not give up until I have received a refund back of MY MONEY!! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I was told my loan would go down from 29,to 5, 000, it never didI would like my money back] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I placed a call on 11/20/2015, [redacted] returned my call leaving a voicemail, I called again, she was not availableShe returned the second call, leaving a message stating my account would be refundedI placed multiple calls back after this to speak to her, I have not had any call back since that pointI finally spoke to [redacted] on 12/11/2015, he stated I would receive a sum over $less than the amount I paidI HAVE NOT RECEIVED ANY AMOUNT AT ALL AS OF 12/17/I informed him that I still HAD NOT received the supposed agreement I signedHe did finally email me a copyThe signatures on five of the pages are identicalThe other two pages are also identical & not my signatureI will black out my personal info & attachThe documents sent to Fed Loan on my behalf also are a blantant lie regarding my income they used to qualify me for forbearancesNSP is charging me for monthly service fees, that I did NOT agree toI had agreed to a ONE TIME FEE of $ONLYI want a full refund minus the $If I need to get an attorney I will request the full refund, plus interest on the money thye claim has been held in 'trust'I infomred [redacted] of this also Regards, [redacted]

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services areWhen the client contacted our client services department he was explained the program he had signed up for as also explained in detail on his service agreementServices were rendered on this account as per the contract the client signed

Ms [redacted] has already been in communication with our client services department and account has been resolved

Client can contact our client services department to cancel her account and follow proper protocol on cancelling contractCompany is not a scam as we will gladly cancel out a client as long as they are eligible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi the dispute has been settled with NSP.Thank you, [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never signed any documents with this company and I would never agree to pay someone money just to manage my student loans when fed loan servicing who my student loan is serviced by manages my loans for freeI was under the impression by the representative that I was on the phone with that the amount that I was paying every month was going towards my student loan, not to manage itTherefore I should be entitled to a refund of MY moneyYou change all of my personal information with the fed loan servicing without my knowledge to where if I ever needed to be contacted they had no way to do so, and also had two phone numbers listed on there that were non working numbersNone of this was my doing it was the COMPANIES doing! I'm not the first that this has happened to eitherYour company is misleading and promising students such as I such great services when instead you automatically enroll us into a program that isn't even paying towards our loans and make it impossible for the company that does service our loans to reach meIf you were so trustworthy and such a great company you wouldn't have over negative reviews under the Revdex.coms site which is where I initially learned how misleading and untrustworthy your company truly isI will not give up until I have received a refund back of MY MONEY!! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I was finally contacted by a manager and given a direct number for future contactThank you, Regards, [redacted]

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services areClient has been contacted by our Client Services department and will address his concerns

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services areThe Welcome Package also contains the phone numbers and contact information for client services We have attempted to contact Ms [redacted] several times with updates on her account and most recently we tried to reach out to her again, but her voice mail was full and we were unable to leave her a message We did email Ms [redacted] with another update and provided her our contact information so she may reach us during business hours

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not tried to reach meI received one phone call from the same agent I had asked to have a supervisor call meHe told me again that he would have a supervisor call meStill no call from a supervisorThey were not clear that I would still owe the government on my loansThey said my entire payment would be $and that would be itI asked this repeatedly and was told repeatedly that is all I would oweThey would handle itNothing has been paid to the government, the government states I would still owe them the difference of almost $a monthNow I'm told only a bit over $of that $goes toward my loanI was told there would be two payments to cover the companies fees and that would be allNow I'm told this is a monthly fee (over $200)I want out of my contractI want my money refundedI would settle for half of it refunded so I can move on to paying my student loans Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They are lying They have not contacted me or tried to refund my money

Our client services department has reached out to the client to address her concernsWe are awaiting for client to contact us back

We have no record of a client by the name [redacted] Bunting in our system

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

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Description: Credit - Debt Consolidation Services, Document Imaging & Scanning Service, Legal Document Assistance, DEBT RELIEF SERVICES (REQUESTED INFORMATION NOT PROVIDED TO BBB)

Address: Laguna Hills, California, United States, 92653

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