National Secure Processing

Our policy is to be very
thorough when we present our services to potential customers, we not only have
verification...

in our service agreement but we have a verbal verification of services
and we email a detailed Welcome Package that re-explains what those services
are. The Welcome Package also contains the phone numbers and contact
information for client services.  We have
attempted to contact Ms. [redacted] several times with updates on her account
and most recently we tried to reach out to her again, but her voice mail was
full and we were unable to leave her a message. 
We did email Ms. [redacted] with another update and provided her our
contact information so she may reach us during business hours.

Our...

policy is to be very thorough
when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. 
If a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfaction. The Welcome Package contains the phone numbers
and contact information for client services. And, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund payment. This client has already been resolved

Our...

policy is to be very
thorough when we present our services to potential customers, we not only have
verification in our service agreement but we have a verbal verification of
services and we email a detailed Welcome Package that re-explains what those
services are. Client has been contacted by our Client Services department and will address his concerns.

Account has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never signed any documents with this company and I would never agree to pay someone money just to manage my student loans when fed loan servicing who my student loan is serviced by manages my loans for free. I was under the impression by the representative that I was on the phone with that the amount that I was paying every month was going towards my student loan, not to manage it. Therefore I should be entitled to a refund of MY money. You change all of my personal information with the fed loan servicing without my knowledge to where if I ever needed to be contacted they had no way to do so, and also had two phone numbers listed on there that were non working numbers. None of this was my doing it was the COMPANIES doing! I'm not the first that this has happened to either. Your company is misleading and promising students such as I such great services when instead you automatically enroll us into a program that isn't even paying towards our loans and make it impossible for the company that does service our loans to reach me. If you were so trustworthy and such a great company you wouldn't have over 80 negative reviews under the Revdex.coms site which is where I initially learned how misleading and untrustworthy your company truly is. I will not give up until I have received a refund back of MY MONEY!! 
Regards,
[redacted]

Our client services department has reached out to the client to address her concerns. We are awaiting for client to contact us back.

After requesting information on student loan forgiveness, I was contacted by The Student Loan Group, who said they could help me achieve loan forgiveness and reduce my monthly payment. I have come to find out after approximately 18 months this was not the case at all. They get you with a lot of fast double talk, I was fooled into signing a “special limited power of attorney” so they could negotiate on my behalf for the new loan, what they actually do is apply for a loan as you, NOT on your behalf. But they do not tell you this, they led me to believe that TSLG had negotiated with NSProcessing to take over my loan and enroll me in a student loan forgiveness program they set up a automatic payment plan which debited my account every month for my student loan. This is what they tell you, this is not what they do. They take your money every month but they don’t pay your loan.
What they actually did was refinanced my loan from Navient, to Fed loan service , they never informed me that my loan was now with fed loan service, they made me believe my loan was with NSProcessing it was not, but this is how they fool you with two company names. So they set up an on-line account with fed loan services gave a bogus email, phone number and address for me, so that they would receive all correspondences. This prevented me from getting any notices that my account was not being paid and past due. They fraudulently led fed loan services to believe they were dealing directly with me. In doing so they filed a forbearance 5x , the last time they fraudulently sent a letter stating that I had no income other than unemployment and could not make my monthly payments. This put my loan into a zero repayment status. Over the last 18 months they have collected a total of $1095.04 in student loan payments and paid exactly $0 to my student loan. I now owe more than I did before getting involved with NSProcessing. So, they did not even do what they are trying to tell me they did. What they did was not pay my loan fraudulently put it into forbearance so they could continue with their scam.
When you discover what has happened they are very smug, when I called to cancel my relationship with them they told me to read line 24. It gets even better they try and sit there and tell you they did what they said they would get you reduced payments. However, this is not true either, before I signed with them my payment to Navient was $66.40 per month, NSProcessing told me my new loan payment would be $51.67 per month I thought that was great. It was not so great that was not my new payment ,my new payment was actually $133.47 and it was NOT with NSProcessing as they had me believe , it was with fed loan services. So in actuality they did not reduce my payment like they said and promised , they increased it and I was never put into a loan forgiveness program like they TOLD me it was and they did not make one single payment to my student loan. It still gets better after one year they said I had to recertify my loan so I sent them two paystubs they asked for and they increased my payment to $61 per month. In the end my new student loan payment was to be $359.08 this is now almost quadruple what I was originally paying and not at all what they said they would do. The bottom line DO NOT DO any business with The Student Loan Group (TSLG) or NSProcessing (National Secure Processing) they will do nothing but take your money and leave you in deeper debt. I am seeking full restitution.

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our...

service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services are. When the client contacted our client services department he was explained the program he had signed up for as also explained in detail on his service agreement. Services were rendered on this account as per the contract the client signed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I placed a call on 11/20/2015, [redacted] returned my call leaving a voicemail, I called again, she was not available. She returned the second call, leaving a message stating my account would be refunded. I placed multiple calls back after this to speak to her, I have not had any call back since that point. I finally spoke to [redacted] on 12/11/2015, he stated I would receive a sum over $1000. less than the amount I paid. I HAVE NOT RECEIVED ANY AMOUNT AT ALL AS OF 12/17/2015. I informed him that I still HAD NOT received the supposed agreement I signed. He did finally email me a copy. The signatures on five of the pages are identical. The other two pages are also identical & not my signature. I will black out my personal info & attach. The documents sent to Fed Loan on my behalf also are a blantant lie regarding my income they used to qualify me for forbearances. NSP is charging me for monthly service fees, that I did NOT agree to. I had agreed to a ONE TIME FEE of $233. ONLY. I want a full refund minus the $233. If I need to get an attorney I will request the full refund, plus interest on the money thye claim has been held in 'trust'. I infomred [redacted] of this also. 
Regards,
[redacted]

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our...

service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services are. Full services were rendered on this account as per the agreement the client signed. This account has now been cancelled and a refund of what is owed is in process.

We have no record of a client by the name [redacted] Bunting in our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was told my loan would go down from 29,000 to 5, 000, it never did. I would like my money back]
Regards,
[redacted]

Full services were rendered to this client as per the agreement she signed. She was approved for the program she signed up for. Client is encouraged to read through her service agreement for more detailed information on what she signed up for. At this time account has been settled with client as per...

her request to cancel.

Our...

policy is that if a
customer is unhappy, we try to resolve their concerns and find resolution to
attain customer satisfaction. The Welcome Package contains the phone numbers
and contact information for client services. And, if money was collected for
services rendered and a customer is later wanting to cancel, we work with that
client to refund payment. We have rendered services to this client and have resolved her account and client has received a refund of what is due to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.The account is NOT settled. They owe me $1360 and sent a check for $416.20; a check that I have zero intention of cashing because I do not accept their definition of settling my account.
Regards,
[redacted]

Our policy is to be very thorough when we present our services to potential customers, we not only have verification in our service agreement but we have a verbal verification of services and we email a detailed Welcome Package that re-explains what those services are. When the client contacted our...

client services department he was explained the program he had signed up for as also explained in detail on his service agreement. Services were rendered on this account as per the contract the client signed.

Client can contact our client services department to cancel her account and follow proper protocol on cancelling contract. Company is not a scam as we will gladly cancel out a client as long as they are eligible.

We made contact with client and we are working with her on her account concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Hi the dispute has been settled with NSP.Thank you,[redacted] Regards,
[redacted]

Ms. [redacted] has already been in communication with our client services department and account has been resolved.