National Tax Debt

Ms. [redacted] retained our services for a settlement of her IRS tax debt to reduce the balance owed.  When she retained our services, she signed a power of attorney form for us to represent her before the IRS.  This form was in fact filed with the IRS.  In fact, we would not have been able to conduct our IRS investigation on 3/18/2015 without this form since it is required by the IRS in order to gain personal tax information on behalf of a taxpayer.  This fact further proves that our power of attorney was filed with the IRS and that we were working on the file. Had we not had a power of attorney on file, the agents on 3/18/2015 would not have been able to disclosure all her IRS issues to us.   Thus, Ms. [redacted]’s claims are grossly inaccurate.  During the course of her case, Ms. [redacted] was advised to return a completed questionnaire packet and supporting documentation for all her income and expenses since this is what was needed to work on a settlement of her tax debt.  We further requested that she return the power of attorney form for her husband, Dexter, since this would also be necessary.  She was further advised by [redacted] on 4/23/15 that although she resolved the levy matter on her own, that additional information was needed in order to continue with the IRS settlement process—the main service she retained us for. The resolution she called the IRS for on her own was not a settlement or reduction of tax debt which is what she retained our company to do.  Had she called us about the levy issue, we would have resolved the issue as well.  As of 4/23/15, Ms. [redacted] had not expressed a request to cancel.   Our company proceeded to work on her case and wait for her to return the necessary documentation.  However, on 5/4/15, Ms. [redacted] contacted our company to cancel services and then proceeded to request a refund for the payment that was drafted earlier that day per the terms of the legally binding contact she signed with our company back in February.  Ms. [redacted] is well aware of her legal obligations to our company since the contract was both read by her and verbally explained to her during several telephone calls with our staff before she elected to officially retain our services.  In addition, the fees she paid through 5/4/15 were for services already performed and rendered.  Due to her request to cancel on 5/4/15, as a courtesy, we voided out the additional payments due for our services.  As such, we voided out the remaining payment terms of her contract and revoked our IRS power of attorney.  Had she requested to cancel before 5/4/15, our company would have voided out her payments prior to the payment due date of 5/4/15.   At this time, we respectfully decline her request to a refund of our fees due to the work completed on her case.   Her request for a refund is not warranted under the circumstances.  In addition, her claims that we were not on file with the IRS are not only grossly inaccurate but impossible given the information and work we were able to complete.  Given the circumstances, it appears that Ms. [redacted]’s false claims may be purposefully made in an attempt to support her refund request. However, the case and the work completed through 5/4/2015 speaks for itself.  Thank you for your time and consideration.

The claims made by Mr. [redacted] are blatantly false and incorrect.  Mr. [redacted] retained NTD on 11/3/2014.  At that time, he was advised that the [redacted] social security levy could not be released until he was in full compliance with all [redacted] filing requirements.   In addition,...

he was advised that a release of levy against social security benefits although immediately obtained, takes time to reflect on his social security benefit statements due to the processing time taken by the [redacted] and Social Security Administration.  During our conversation with the [redacted] on 11/5/2014 at 9:59am PST, we were able to determine the liabilities Mr. [redacted] owes for 2007, 2008, 2009 and 2010 along with their collection statute expiration dates and filing status.  This information is only obtained via direct communications with the [redacted] and with a valid [redacted] Power of Attorney.  During this same call with the [redacted], we determined that Mr. [redacted] had not filed his [redacted] Federal Income tax returns for 2011, 2012 and 2013.  As a direct result, he was not in compliance with the [redacted] filing requirements.  Mr. [redacted] was advised of this update on 11/5/2015.   During this call, NTD obtained a release of levy.  Once again, Mr. [redacted] was further advised that government agencies take 3-6 weeks process releases of levy when social security benefits have been levied.   Thus, two days after having retained our services, NTD had already obtained a release of levy on the social security benefits and was waiting for the [redacted] and Social Security Administration offices to process the releases. On 12/3/15, Mr. [redacted] notified NTD that his December benefits were once again levied by the [redacted].  We advised him, once again, that the two federal agencies (the [redacted] and the Social Security Administration) must not have full processed the release that we obtained since it generally takes them between 3-6 weeks to process.  As company protocol requires, NTD immediately contacted the [redacted] once again regarding this issue on 12/9/14 and on 12/11/14.  During both calls, we obtained confirmation that a release of levy was granted and that we merely had to wait for both government agencies to process the releases.   We even obtained additional collection holds on Mr. [redacted] account to prevent any other levies from hitting other sources of income or from hitting his bank accounts.  We advised the client of these updates during the entire course of his case. Not only did NTD obtain releases of levy for Mr. [redacted] and obtain holds against additional levies, but NTD also prepared 3 personal federal income tax returns within the f[redacted]t few weeks of retaining our services.   Furthermore, NTD even negotiated a monthly payment plan with the [redacted] per Mr. [redacted] request on 1/29/2015.  We continued to update the taxpayer regarding each [redacted] contact and the progress made on his case.  NTD is not in the business of fabricating [redacted] updates or misleading clients.   Mr. [redacted] was not only updated by his case manager on several occasions, but also spoke to the department supervisor and lead attorney on 1/29/15 to discuss his case.  Thus, Mr. [redacted] claims that NTD solely “took his money and did nothing” are grossly inaccurate.  During the course of Mr. [redacted] case, he repeatedly attempted to avoid paying NTD fees and raising frivolous claims against NTD.  On several occasions, he threatened to stop paying NTD fees as a means to directly manipulate the individuals working on his case and to pressure NTD into doing more work on his file.  Time and time again, we updated him regarding his case status and continued to diligently complete work on his case.   NTD thoroughly represented the taxpayer up until he elected to stop making payments for our services.  Mr. [redacted] only made two payments of $208.33 to NTD for services rendered from 11/3/2014 through 2/23/2014.  To date, NTD has rendered services that value well over the fees Mr. [redacted] has paid. Please note that although Mr. [redacted] raised issues regarding a prior employee of NTD, these concerns bare no weight on the casework completed by NTD on his file.  Mr. [redacted] was advised that this individual was a temporary employee of NTD who only worked with NTD as an enrolled agent for less than 60 days.  This point has no bearing on Mr. [redacted] file since the case work was completed by other tax professionals in our offices.   In sum, NTD diligently worked on Mr. [redacted] case.  The goal was to obtain a release of levy, establish full compliance with all [redacted] filing requirements and negotiate a resolution with the [redacted].  This goal was in fact obtained and completed.  As such, Mr. [redacted] claims are blatantly false and incorrect.  Given the facts in this case, perhaps a breach of contract claim should be raised against Mr. [redacted] since he elected to not make payment on a legally binding contract he signed with NTD on 11/3/2014.

National Tax Debt settled my $23000.00 tax debt for $500.00 We were caught in a whirlwind of interest and penalties that we couldn't get out of and this company took the situation over, removing so much stress and worries from our shoulders.
I highly recommend this company...They were easy to work with and had great communication throughout the entire process. Maria Lopez and staff were professional and very thorough.
Thanks National Tax Debt!!

My experience with [redacted] was great as a tax consultant she was the best.She handled my tax and I had a wonderful out come.I would recommend her to everyone I know.Thumbs up for [redacted]!

I highly recommend National Tax Debt. My experience has been outstanding. National Tax Debt was able to lower my tax debt to 1.3% of the original amount owed. The employees are competent, courteous, thorough, and readily available to answer questions and guide you through the offer in compromise process every step of the way. I truly cannot speak highly enough about National Tax Debt. I am so very grateful for all of their time and efforts on my behalf. Please consider National Tax Debt if and/or when you may need help with tax relief from the IRS. They are fabulous.

Please note that we are in receipt of this customer’s complaint.  Unfortunately, we strongly disagree with the customer for the reasons outlined below.  Mr. & Mrs. [redacted] retained our services in August of 2015 for resolution of their IRS tax debt via an offer in compromise. ...

During this time, not only did we establish full compliance with all IRS filing via prepared tax returns, but also submitted an IRS offer in compromise after preparing the IRS forms required by the government.   We were able to submit their offer in compromise once all required documentation was obtained, all tax returns were filed, all processing fees paid and all required signed forms were returned to our offices.  The form 656 signed by the [redacted]’s confirmed not only the tax debt being settled, but the terms of the offer process which outlines that the government can take up to 24 months to issue a determination.  The IRS received their Offer in Compromise on 5/10/2016 which was confirmed in writing by the IRS.  That same letter referenced a statutory date of 9/7/2016—a date the IRS is legally obligated to highlight as the approximate date the IRS will begin reviewing an offer.  This date is NOT the date on which the IRS will issue a final determination.  During the following months, the IRS reviewed the offer, requested additional documentation, confirmed compliance with filings and set deadlines for additional items they needed.  All deadlines were met.  All requirements were fulfilled.  The IRS offer in compromise examiner assigned to the case determined that the [redacted]’s could full pay their IRS tax debt by liquidating a 401k.  As a result, we submitted an appeal to contest this finding in December of 2016.  The case was then transferred to an appeals unit for further review and additional negotiations.  All negotiations were held by our offices and all deadlines were met.  Unfortunately, the IRS insisted that the [redacted]’s could pay them in full and thus, sustained the rejection.   Mr. [redacted] highlights in his compliant that he was never told that a garnishment would roll over to the next year.  We believe his is referencing his refunds since the government does in fact hold on to refunds irrespective of whether there is a pending offer or a pending resolution in place.  If a taxpayer owes the IRS, then the IRS will hold on to any and all refunds.  This is not information NTD withheld from the taxpayer.  Not only was it discussed during several conversations had between October of 2015 through 2017, but also outlined on the IRS form 656 which the taxpayer signed before submitting the offer.  In addition, it fair to state that it is common knowledge that if you owe the IRS, then you are not entitled to a refund since there is back tax debt outstanding.   The case work completed on their file speaks for itself.   They were most certainly not “strung along.”  A tremendous amount of work had been completed and the services were rendered.   In addition, information was never misrepresented since this is not a practice within our company.  As such, a refund was not warranted and will most certainly not be granted.  us why here...

NTD must have been sent by an angel and/or my prayers were answered. I felt like the bottom was dropping out of my world. NTD was a dream come true. Sorry for all the "mushiness" but this is exactly how I feel!!!! After a long time with no job, unemployment running out, etc. this for me was anew lease on my life. Could not be more greatful for my experience with NTB.

This customer retained our services for IRS representation back in January of 2015.  During multiple IRS investigations, it was determined that he only owed less than $45 under his business tax ID number.   The customer was advised of this and then forwarded us a warrant issued by the...

State of New York Department of Finance and Taxation on 2/5/15.  Upon review, he was advised that he owed the state of NY—not the IRS—and needed a resolution with them which we began working on immediately.   Per State of New York law, a power of attorney was needed in order to authorize our representatives to work on his case.  Upon receipt of the customers NY state power of attorney form, we immediately forwarded the form to the state and waited for authorization.  Authorization was granted by the state and we were thus able to conduct our investigation and begin case work with the state on 3/31/15.  During the initial phases of the case, the state of New York advised us that the customer owed over $44,000.  The details regarding the debt owed were discussed via telephone and even mailed to the customer.  Furthermore, we even discussed the type of payment arrangement the state demanded  in order to avoid any levies or enforced collection efforts by the state of NY.  Between April, May and June, the customer was contacted on several occasions in order to confirm how he wanted to proceed on the case since the state of NY was requiring a down payment before finalizing a monthly payment plan.  He was also clearly advised of the collection efforts that would result by the state if he failed to respond to state’s requests.  He was advised that his bank account was at risk if he did not follow through with the states requests.   However, the taxpayer continued to be non-responsive to any of our calls and contacts.  The only time he would contact our company was to post-pone the monthly payment due dates set for our services.  To date, the file and case work completed speaks for itself.  Had the customer been responsive to our contacts and taken the time to communicate with our company, then  he would have avoided any issues with the state of New York.   The claims presented by the customer are grossly inaccurate since contact was made regularly and since negotiations with the state were established.  Had the customer actually followed through with the requirements and demands of the state, his bank accounts would not have been levied/frozen.  Please note that to date, the customer has even initiated fraudulent chargeback’s with our credit card processor and thus, he’s already recouped the disputed amount through these actions.   At this time, we respectfully disagree with the customers statement of problems.

I was very happy with the outcome of my offer in compromise with the I.R.S. Thank you very much for helping me professionally. Continued success to you with what you do.

The claims made by Mr. [redacted] are blatantly false and incorrect.  Mr. [redacted] retained NTD on 11/3/2014.  At that time, he was advised that the [redacted] social security levy could not be released until he was in full compliance with all [redacted] filing requirements.   In...

addition, he was advised that a release of levy against social security benefits although immediately obtained, takes time to reflect on his social security benefit statements due to the processing time taken by the [redacted] and Social Security Administration.  During our conversation with the [redacted] on 11/5/2014 at 9:59am PST, we were able to determine the liabilities Mr. [redacted] owes for 2007, 2008, 2009 and 2010 along with their collection statute expiration dates and filing status.  This information is only obtained via direct communications with the [redacted] and with a valid [redacted] Power of Attorney.  During this same call with the [redacted], we determined that Mr. [redacted] had not filed his [redacted] Federal Income tax returns for 2011, 2012 and 2013.  As a direct result, he was not in compliance with the [redacted] filing requirements.  Mr. [redacted] was advised of this update on 11/5/2015.   During this call, NTD obtained a release of levy.  Once again, Mr. [redacted] was further advised that government agencies take 3-6 weeks process releases of levy when social security benefits have been levied.   Thus, two days after having retained our services, NTD had already obtained a release of levy on the social security benefits and was waiting for the [redacted] and Social Security Administration offices to process the releases. On 12/3/15, Mr. [redacted] notified NTD that his December benefits were once again levied by the [redacted].  We advised him, once again, that the two federal agencies (the [redacted] and the Social Security Administration) must not have full processed the release that we obtained since it generally takes them between 3-6 weeks to process.  As company protocol requires, NTD immediately contacted the [redacted] once again regarding this issue on 12/9/14 and on 12/11/14.  During both calls, we obtained confirmation that a release of levy was granted and that we merely had to wait for both government agencies to process the releases.   We even obtained additional collection holds on Mr. [redacted] account to prevent any other levies from hitting other sources of income or from hitting his bank accounts.  We advised the client of these updates during the entire course of his case. Not only did NTD obtain releases of levy for Mr. [redacted] and obtain holds against additional levies, but NTD also prepared 3 personal federal income tax returns within the f[redacted]t few weeks of retaining our services.   Furthermore, NTD even negotiated a monthly payment plan with the [redacted] per Mr. [redacted] request on 1/29/2015.  We continued to update the taxpayer regarding each [redacted] contact and the progress made on his case.  NTD is not in the business of fabricating [redacted] updates or misleading clients.   Mr. [redacted] was not only updated by his case manager on several occasions, but also spoke to the department supervisor and lead attorney on 1/29/15 to discuss his case.  Thus, Mr. [redacted] claims that NTD solely “took his money and did nothing” are grossly inaccurate.  During the course of Mr. [redacted] case, he repeatedly attempted to avoid paying NTD fees and raising frivolous claims against NTD.  On several occasions, he threatened to stop paying NTD fees as a means to directly manipulate the individuals working on his case and to pressure NTD into doing more work on his file.  Time and time again, we updated him regarding his case status and continued to diligently complete work on his case.   NTD thoroughly represented the taxpayer up until he elected to stop making payments for our services.  Mr. [redacted] only made two payments of $208.33 to NTD for services rendered from 11/3/2014 through 2/23/2014.  To date, NTD has rendered services that value well over the fees Mr. [redacted] has paid. Please note that although Mr. [redacted] raised issues regarding a prior employee of NTD, these concerns bare no weight on the casework completed by NTD on his file.  Mr. [redacted] was advised that this individual was a temporary employee of NTD who only worked with NTD as an enrolled agent for less than 60 days.  This point has no bearing on Mr. [redacted] file since the case work was completed by other tax professionals in our offices.   In sum, NTD diligently worked on Mr. [redacted] case.  The goal was to obtain a release of levy, establish full compliance with all [redacted] filing requirements and negotiate a resolution with the [redacted].  This goal was in fact obtained and completed.  As such, Mr. [redacted] claims are blatantly false and incorrect.  Given the facts in this case, perhaps a breach of contract claim should be raised against Mr. [redacted] since he elected to not make payment on a legally binding contract he signed with NTD on 11/3/2014.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was called on the 17 by [redacted] to inform me that they would not be working on my case anymore and they never filed any tax returns on my behalf I have all returns signed by the tax professionals that prepared them.
Regards,
[redacted]

The client was contacted on or around 11/17 since the Revdex.com notified our offices of his complaint at that time.  Upon contacting Mr. [redacted], he apologized for filing the complaint and understood how his actions negatively impacted our company and our work.  The client is aware that his actions are tantamount to defamation given that all work has been completed, that he was in constant contact with our offices and given that we were very close to finalizing the last steps in his IRS resolution.  During our phone call on or around 11/17, Mr. [redacted] client apologized for his actions and was further explained by our staff that we cannot continue working on his case due to the defamatory and completely baseless complaint filed against National Tax Debt.  But for the clients actions, his case would have remained open.

I have had a great experience with national tax debt whenever I call someone will always answer the phone will always answer any questions that I had about anything they kept me up to date with everything I needed to do whatever needed to be done I am very thankful and happy for them for helping me. What is in burden that has been lifted off of me and my family and I thank you again for all of your work may god bless your company is the best..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What offer? NDT blatantly lied stating that I had not responded. I provided proof that I did. is the Revdex.com just going to ignore this? now they say I refused to provide documentation on business expenses? I gave them everything I had. There was no misunderstanding here. I had detailed conversations with them and they were very clear. This whole thing is a sham. every response from them has been full of obvious lies and misdirection. Do you people even read this stuff? how many complaints do you need to have before you figure out a company is up to no good?
Regards,
[redacted]

Over a period of 5 years my company suffered from a major recession. We kept it alive but accrued almost a quarter of a million dollars in IRS debt.
National Tax Debt worked very hard on my tax debt situation. National Tax Debt negotiated with the IRS who accepted our "Offer of Compromise" for $238,000.
The feelings of relief from my tax debt burden plus no more sleepless nights can hardly be expressed with just a thank you..
It takes time and hard work to receive great results but doesn’t everything in life!

I had gotten a severance package after my company had closed and I got a new job quickly which caused me to owe taxes for the first time in my life $16000. I then lost the new job and became unemployed and couldn't afford to pay the taxes so out of desperation I called NTD. they said I qualified and could get my taxes reduced to $400. After paying $298 for 10 months I was rejected by the IRS. They kept saying they couldn't get the IRS to call them back but I had plenty of time not to worry in the mean time I kept getting letters from the IRS and finally on the last time I talked to NTD they wanted me to pay more to get it reopened, after letting them know what I thought of them they sent me an email saying that they could set up a payment plan with the IRS on that same day I got a letter from the IRS saying my house was under Tax lien. I talked to the IRS and set up my own payment plan and called the Tax advocacy part of the IRS they said their was no way the IRS would have reduced my taxes because of my unemployment they would just wait until I got another job. At the end of the day I'm out $3000 got interest and penalties of $2000 added to what I already owed and got nothing for it that means they cost me $5000 and I still owe the $16000... if it sounds to good to be true it is ... don't let them take your money at a time when you need it the most !

DO NOT USE THIS COMPANY! After I gave them my financial information and the amount of taxes owed they told me I was a perfect candidate for their services, which was to be an offer in compromise. A year and half later, they were not able to get me the offer in compromise and left me in a worse position than when I hired them. What they did get me is a federal tax lien on my property! Their tax attorney was also extremely unprofessional all the way through this nightmare ordeal...often times screaming at me on the phone, threatening me and she lied to me by telling me that she was the owner of the company. What they put me through and the disastrous outcome I would not wish on my worst enemy.

Highly Recommended. The team at National Tax Debt did an outstanding job! We owed almost $15K in back taxes, now we only owe $500. If you are facing a similar situation I highly recommend National Tax Debt.

These guys are wonderful! They helped me out throughout the whole process which put me at ease with the IRS. I owed the IRS $53k and settled for $400! They also helped me in my state tax manner and got the garnishment removed from my paycheck. Other places I checked out were expensive and wanted to be paid up front but National Tax Debt set me up on a monthly payment plan for their services. I would definitely recommend them! Thank you so much! Huge weight off my shoulders!

National Tax Debt saved me! I owed almost $45,000 to the IRS in tax debt from a few years of being successfully self-employed, but the recession left me largely under-employed and nearly broke. One of the things I appreciated most and that set them apart right at the beginning was that they informed me that not everyone qualifies for their services. (I knew that my father had tried to use a service like theirs years earlier for his tax debt, but because of his current income, he didn't qualify.) I figured that if they were fraudulent, they'd take your money whether your case would work or not. They explained that in my circumstances, they believed my case would work... and they were right!

At first I wasn't so sure what was going on -- I was making monthly payments and not much appeared to be happening. They explained that with the cuts to the IRS, agents were running slower on processing everything, and I believe this to be the case as it was even being reported in the news. Then the day came when they informed me that per my contract, I had paid the maximum amount for their services and no longer needed to pay them monthly but they would still be representing me. I was SO impressed that they had taken into account that customers shouldn't be penalized for delays from the IRS. They continued representing me for many months after the payments stopped -- very impressive.

Eventually I got word that they were in negotiations with the IRS, and had gotten them to go as low as they could -- they got my $45,000 tax debt settled for $4,052. I'll never forget the day I got that call and I still have the phone message saved many months later. I felt like they saved my life! After completing my payment plan, I received notice from the IRS that I had met my obligations and that they are lifting their liens against me.

The only frustration I had was that over this period of probably a year and a half or more, my account was transferred to a few different representatives, and it's always nice to have the consistency of working with the same person. Most were great, but I did have one that was not very helpful at all. Overall, though, everyone I worked with there was pleasant, responsive, and helpful. And even though nothing substantial was happening for a while, they would still give me occasional updates that they were still waiting for a response from the IRS. So I would just say that if you are working with them and don't think you are being well taken care of, maybe ask if they can switch you to a different representative.

Overall, I don't think I've been happier with the outcome of a service or company than I have with National Tax Debt. If they tell you that it looks like you qualify for their services, I'd trust them. From what I understand, there is never a guarantee, but I can say they did wonders for me.